2015 MITSUBISHI OUTLANDER Owners Manual

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10
Customer assistance/
Reporting Safety Defects
Consumer information (For vehicles sold in U.S.A.) ....................10-2 Reporting Safety Defects ...............................................................10-2 Important facts to know in
case of an accident ....
..............
............10-4
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Consumer information (For vehicles sold in U.S.A.) 10-2 Customer assistance/Re
porting Safety Defects
10
N01047100171
This information is provided in compliance with the requirements of the National High- way Traffic Safety Ad
ministration, Depart-
ment of Transportation. It provides the purchasers and/or prospective purchasers with information on repor
ting safety defects.
DOT quality grades - Al
l passenger vehicle
tires must conform to
Federal Safety Require-
ments in addition to these grades. The spe- cific grade rating in each grade category isshown on the side wall of the tires on your vehicle. The treadwear grade is a comparative rating based on the wear rate of
the tire when tested
under controlled conditions on a specifiedgovernment test course
. For example, a tire
graded 150 would wear one and one-half (11/2) times as well on the government course
as a tire graded 100.
The relative performance
of tires depends upon the actual conditions of
their use, however, and may depart signifi- cantly from the norm due to variations indriving habits, service practices and differ- ences in road characteristics and climate. The traction grades, from highest to lowest, are AA, A, B and C. Those grades represent the tire’s ability to
stop on wet pavement as
measured under controlled conditions on specified government te
st surfaces of asphalt
and concrete. A tire marked C may have poor traction performance. The temperature grades are A (the highest), B and C, representing the ti
re’s resistance to the
generation of heat and it
s ability to dissipate
heat when tested un
der controlled conditions
on a specified indoor
laboratory test wheel.
Sustained high temperature can cause the
material of the tire to
degenerate and reduce
tire life, and excessive temperature can leadto sudden tire failure. The grade C corre- sponds to a level of performance which all passenger car tires must meet under the Fed-eral Motor Vehicle Safety Standard No. 109. Grades B and A represent higher levels of performance on the labora
tory test wheel than
the minimum required by law.
N01047201498
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform theNational Highway Traffic Safety Administration (NHTSA) in addi- tion to notifying Mitsubishi MotorsCorporation.
Consumer information (For vehicles sold in U.S.A.) Uniform tire quality grading Treadwear
Traction AA, A, B, C
WA R N I N G The traction grade assi
gned to this tire is
based on straight-ahead braking tractiontests, and does not include acceleration, cornering, hydroplani
ng, or peak traction
characteristics.
Temperature A, B, C
WA R N I N G The temperature grade for this tire is established for a tire that is properlyinflated and not overloaded. Excessive speed, underinflation
, or excessive load-
ing, either separately
or in combination,
can cause heat buildup and possible tire failure.
Reporting Safety Defects
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Reporting Safety Defects
Customer assistance/Reporting Safety Defects 10-3
10
If NHTSA receives similar com- plaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it mayorder a recall and remedy campaign. However, NHTSA cannot become involved in individual problemsbetween you, your dealer, or Mit- subishi Motors Corporation. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1- 888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: You can also obtain other informa- tion about motor vehicle safety from http://www.safercar.gov.
To contact Mitsubishi Motors North America, Inc. call 1-888-648-7820 or write to: If you live in Canada, and you believe that your vehicle has a safety defect, you should immediatelynotify Transport Canada, in addition to notifying Mitsubishi Motor Sales of Canada, Inc. You may write to:
To contact Mitsubishi Motor Sales of Canada, Inc. call 1-888-576-4878 or write to: To contact Mitsubishi Motor Sales of Caribbean, Inc. call 1-787-251-8715 or write to: To contact Triple J Enterprises Inc.
NHTSA Headquarters 1200 New Jersey Avenue, SEWest Building Washington, DC 20590
For vehicles sold in U.S.A. Mitsubishi Motors North Amer- ica, Inc. Customer Relations Department P.O. Box 6400Cypress, CA 90630-0064For vehicles sold in Canada Transport Canada330 Sparks StreetTo w e r C Ottawa, Ontario K1A 0N5
Mitsubishi Motor Sales of Can- ada, Inc.Customer Relations Department P.O. Box 41009 4141 Dixie RoadMississauga, ON L4W 5C9For vehicles sold in Puerto Rico Mitsubishi Motor Sales of Carib-bean, Inc. Customer Service Department P.O. Box 192216SAN JUAN PR 00919-2216For vehicles sold in Guam
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Important facts to know
in case of an accident
10-4 Customer assistance/Re
porting Safety Defects
10
call (671)649-3673 or write to: To contact Triple J Motors call (670)234-7133 or write to: To contact Pacific Marketing Inc. call 684(699)9140 or write to:
N01047300098
We hope you will never be involved in an accident, but there is always that potential danger. So, please be sure to buckle up anddrive safely.  Remain calm.  Check for injuries. Report all injuries to the police, and, if
necessary, call for an
ambulance. Record all the details of the accident. This will provide you with accurate records of the accident for discussions with yourinsurance company and other persons who may be acting on your behalf.  Understand your repair
estimate before
approving repairs.  Choosing the repair shop and the brands of parts that they use on your vehicle is your decision.
 Ask for genuine Mits
ubishi Motors parts.
Many times, to save
money, your insur-
ance company will recommend imitation parts that do not meet the original specifi- cations of fit, finish, corrosion resistanceor workmanship.
The strength and integrity built into your Mitsubishi vehicle is the result of a specificdesign referred to as
“Energy Management”.
Individual body parts are designed to act as one unit in the event of an accident. Shockwaves are absorbed by protective panels or are channeled around the passenger compart- ment. This important
feature is possible
because high tensile
steel is used in
Mitsubishi panels and structural parts, some- thing that cannot be guaranteed by the manu-facturers of imitation parts. All Genuine Mitsubishi body panels
and support brackets
are designed and constructed as importantprotection features in the event of an acci- dent. By replacing body pa
rts with imitations,
your vehicle may no longer meet originalequipment specifications.
Triple J Enterprises, Inc. P.O. Box 6066 TAMUNING GUAM 96931For vehicles sold in Saipan Triple J Motors P.O. Box 500487 SAIPAN, MP96950-0487For vehicles sold in American Samoa Pacific Marketing, Inc. P. O . B o x 6 9 8PA G O PA G O , AMERICAN SAMOA AS, 96799
Important facts to know in case of an accident In the event of an accident Key information to discuss with your insurance company
Mitsubishi Motors built-in pro- tection
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Important facts to know
in case of an accident
Customer assistance/Reporting Safety Defects 10-5
10
As a consumer requesting repair on your vehicle, you have cons
umer rights. Across the
country, State Insuranc
e Commissioners have
begun considering rules on the use of non- OEM parts. This could
mean that repair shops
will have to disclose to the consumer, when they intend to use non-OEM parts. Since reg- ulations are not cons
istent on this point,
remember you have a choice. So, if you want genuine Mitsubishi Mo
tors parts, you may
have to specifically re
quest them. Make cer-
tain your insurance company understands imitations are not to be
used in the repair of
your vehicle. You deserve the best genuine Mitsubishi Motors parts. Genuine Mitsubishi Motors parts are built with the high quality and durability standardsyou expect. Genuine Mitsubishi Motors replacements parts are your guarantee that your vehicle will have
all the technological
advantages and maintain the style and protec- tion of a brand new Mitsubishi Motors.
Remember to ask for genuine Mitsubishi Motors parts.
Consumer rights (For vehicles sold in U.S.A.) Genuine Mitsubishi Motors parts
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11
SpecificationsVehicle labeling ............................................................................. 11-2 Vehicle dimensions ........................................................................ 11-4 Vehicle weights .............................................................................. 11-5Engine specifications ..................................................................... 11-6 Battery ............................................................................................ 11-6 Tires and wheels ............................................................................ 11-7Capacity ......................................................................................... 11-7
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