2015 MERCEDES-BENZ S-Class COUPE towing

If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
The COMAND display indicates that a call is
active. During the call, you can change to the
navigation menu by pressing the NAVI button
on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y page 309).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separate mbrace manual.
The system has not been able to initiate a
Roadside Assistance call, if:
R the indicator lamp for Roadside Assistance
call button 0052is flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
Call Failed message appears in the
multifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or
X Press the corresponding COMAND button
for ending a phone call. MB Info call button
X
To call MB Info: press MB Info call but-
ton 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button 0043
flashes while the connection is being made.
The Connecting Connecting Call Callmessage appears in
the multifunction display. The audio output
is muted.
If a connection can be established, the Call
Call
Connected
Connected message appears in the multi-
function display.
If a mobile phone network and GPS reception are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
The COMAND display indicates that a call is
active. During the call, you can change to the
navigation menu by pressing the NAVI button on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
You can find further information on the
mbrace system under "Owners Online" at
http://www.mbusa.com. 306
FeaturesStowage and features

!
If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automati-
cally in certain situations. To prevent dam-
age to the vehicle, deactivate DISTRONIC
PLUS and the HOLD function in the follow-
ing or other similar situations:
R when towing the vehicle
R in the car wash
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
! Make sure that:
R the side windows are fully closed.
R the ventilation/heating is switched off
(the OFF button has been pressed).
R the windshield wiper switch is at position
0.
R the 360° camera or rear view camera is
switched off.
The vehicle may otherwise be damaged.
! If the SmartKey is within the rear detec-
tion range of KEYLESS-GO, the following
situations, for example, could lead to the
unintentional opening of the trunk:
R using a car wash
R using a power washer
Make sure that the SmartKey is at least
10 ft (3 m) away from the vehicle.
! Make sure that the automatic transmis-
sion is in neutral position Nwhen washing
your vehicle in a tow-through car wash. The
vehicle may otherwise be damaged.
R Operating with the SmartKey:
Do not remove the SmartKey from the
ignition lock. Do not open the driver's
door when the engine is switched off or
at very low speeds. Otherwise, when in
transmission position Dor Rthe auto-
matic transmission will automatically
switch to park position Pand block the
wheels.
R Operating with the Start/Stop button: Do not open the driver's door when the
engine is switched off or at very low
speeds. Otherwise, when in transmission
position Dor Rthe automatic transmis-
sion will automatically switch to park
position Pand block the wheels.
Observe the following to make sure that the
automatic transmission stays in position N
neutral:
Operating with the SmartKey:
X Make sure that the ignition is switched on.
X Make sure that the vehicle is stationary.
X Depress and hold the brake pedal.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake, if nec-
essary.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.
Operating with the Start/Stop button:
X Make sure that the ignition is switched on.
X Make sure that the vehicle is stationary.
X Depress and hold the brake pedal.
X Engage park position P.
X Release the brake pedal.
X Remove Start/Stop button from ignition
lock (Y page 147).
X Insert the SmartKey into the ignition lock.
X Switch on the ignition.
X Depress and hold the brake pedal.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake, if nec-
essary.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.
You can wash the vehicle in an automatic car wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off
wax from the windshield and the wiper 326
CareMaintenance and care

Useful information
............................336
Where will I find...? ...........................336
Flat tire .............................................. 336
Battery (vehicle) ................................ 341
Jump-starting .................................... 345
Towing and tow-starting ..................348
Fuses .................................................. 351 335Roadside Assistance

Useful information
i This Operator's Manual describes all
models and all standard and optional equip- ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops (Y page 25). Where will I find...?
Vehicle tool kit
General notes The towing eye is located in the stowage well
under the trunk floor.
i Apart from certain country-specific varia-
tions, the vehicles are not equipped with a
tire-change tool kit. If the vehicle is equip-
ped with tire-changing tools, these are
located in the stowage well under the trunk floor. Some tools for changing a wheel are
specific to the vehicle. For more informa-
tion on which tire changing tools are
required and approved to perform a wheel
change on your vehicle, consult a qualified specialist workshop.
Tools required for changing a wheel may
include, for example:
R Jack
R Wheel chock
R Lug wrench
R Ratchet wrench
R Alignment bolt Vehicles with a TIREFIT kit
Example
0043 Tire sealant filler bottle
0044 Towing eye
0087 Tire inflation compressor
X Open the trunk lid.
X Lift the trunk floor upwards (Y page 297).
X Use the TIREFIT kit (Y page 338). Flat tire
Preparing the vehicle
Your vehicle may be equipped with: R tires with run-flat characteristics
(MOExtended tires) (Y page 337)
Vehicle preparation is not necessary on
vehicles with MOExtended tires
R a TIREFIT kit (Y page 336)
Information on changing/mounting a wheel
(Y page 377).
X Stop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
X Switch on the hazard warning lamps.
X Secure the vehicle against rolling away
(Y page 166).
X If possible, bring the front wheels into the
straight-ahead position.
X Switch off the engine. 336
Flat tireRoadside Assistance

Towing and tow-starting
Important safety notes
G
WARNING
Functions relevant to safety are restricted or
no longer available if:
R the engine is not running.
R the brake system or the power steering is
malfunctioning.
R there is a malfunction in the voltage supply
or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely. G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar. G
WARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible gross weight of your vehicle, the:
R the towing eye could detach itself
R the vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle.
Information on your vehicle's gross vehicle
weight rating can be found on the vehicle
identification plate (Y page 390). !
When COLLISION PREVENTION ASSIST
PLUS, DISTRONIC PLUS or the HOLD func- tion is activated, the vehicle brakes auto-
matically in certain situations. To avoid
damage to the vehicle, deactivate these
systems in the following or similar situa-
tions:
R when towing the vehicle
R in the car wash
! Make sure that the electric parking brake
is released. If the electric parking brake is
faulty, visit a qualified specialist workshop.
! Secure the tow rope or tow bar to the
towing eye only. Otherwise, the vehicle
could become damaged.
! Do not use the towing eyes for recovery
purposes as this could damage the vehicle.
If in doubt, recover the vehicle with a crane.
! When towing, pull away slowly and
smoothly. If the tractive power is too high,
the vehicles could be damaged.
! Shift the automatic transmission to
Nand
do not open the driver's or front passeng-
er's door during towing. The automatic
transmission may otherwise shift to posi-
tion P, which could damage the transmis-
sion.
! Do not tow with sling-type equipment.
This could damage the vehicle.
! The vehicle can be towed a maximum of
30 miles (50km). The towing speed of
30 mph (50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be raised and transported.
It is better to have the vehicle transported
than to have it towed away.
If the vehicle has suffered transmission dam- age, have it transported on a transporter or
trailer.
The automatic transmission must be in posi-
tion Nwhen the vehicle is being towed. 348
Towing and tow-startingRoadside Assistance

If the automatic transmission cannot be shif-
ted to position N, have the vehicle transpor-
ted on a transporter or trailer.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the SmartKey to position 2in
the ignition lock
R cannot release the electric parking brake
R cannot shift the automatic transmission to
position N
i Deactivate the automatic locking feature
(Y page 86). You could otherwise be locked
out when pushing or towing the vehicle. Installing/removing the towing eye
Installing the towing eye The brackets for the screw-in towing eyes are
located in the bumpers. They are at the front and at the rear under covers 0043.
X Remove the towing eye from the vehicle
tool kit/stowage tray (Y page 336).
X Press the mark on cover 0043inwards in the
direction of the arrow.
X Remove cover 0043from the opening.
X Screw in and tighten the towing eye clock-
wise to the stop. Removing the towing eye X
Unscrew and remove the towing eye.
X Attach cover 0043to the bumper and press
until it engages.
X Place the towing eye in the vehicle tool kit/
stowage tray. Towing a vehicle with both axles on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(Y page 348).
The automatic transmission automatically
shifts to position Pwhen you open the driver's
or front-passenger door or when you remove the SmartKey from the ignition lock.
In order to ensure that the automatic trans-
mission stays in position Nwhen towing the
vehicle, you must observe the following
points:
X You must use the SmartKey instead of the
Start/Stop button (Y page 147).
X Make sure that the vehicle is stationary and
the SmartKey in the ignition lock is in posi-
tion 0.
X Turn the SmartKey to position 2in the igni-
tion lock.
X Depress and hold the brake pedal.
X Shift the automatic transmission to posi-
tion N.
X Release the brake pedal.
X Release the electric parking brake.
X Leave the SmartKey in position 2in the
ignition lock.
X Switch on the hazard warning lamps
(Y page 122).
i In order to signal a change of direction
when towing the vehicle with the hazard
warning lamps switched on, use the com-
bination switch as usual. In this case, only
the indicator lamps for the direction of
travel flash. After resetting the combina- Towing and tow-starting
349Roadside Assistance Z

tion switch, the hazard warning lamp starts
flashing again. Towing the vehicle with the rear axle
raised
Only vehicles without 4MATIC can be
towed with the rear axle raised.
! The ignition must be switched off if you
are towing the vehicle with the rear axle
raised. Intervention by ESP ®
could other-
wise damage the brake system.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
Vehicles with 4MATIC may either be towed
away with both axles on the ground or be loa- ded up and transported.
X Switch on the hazard warning lamps
(Y page 122).
X Bring the front wheels into the straight-
ahead position.
X If necessary, turn the SmartKey in the igni-
tion lock to position 0and remove the
SmartKey from the ignition lock.
X Take the SmartKey with you when you leave
the vehicle.
When towing your vehicle with the rear axle
raised, it is important that you observe the
safety instructions (Y page 348).Transporting the vehicle
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as axle or steering components. Otherwise,
the vehicle could be damaged.
The towing eye can be used to pull the vehicle
onto a trailer or transporter for transporting
purposes. X
Turn the SmartKey to position 2in the igni-
tion lock.
X Shift the automatic transmission to posi-
tion N.
As soon as the vehicle has been loaded:
X Prevent the vehicle from rolling away by
applying the electric parking brake.
X Shift the automatic transmission to posi-
tion P.
X Turn the SmartKey to position 0in the igni-
tion lock and remove it.
X Secure the vehicle. Notes on 4MATIC vehicles
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
Vehicles with 4MATIC may either be towed
away with both axles on the ground or be loa- ded up and transported.
If the vehicle's transmission, front, or rear
axle is damaged, have the vehicle transported
on a truck or trailer.
In the event of damage to the electrical
system: if the battery is defective, the auto-
matic transmission will be locked in position
P. To shift the automatic transmission to posi-
tion N, you must provide power to the vehi-
cle's electrical system in the same way as
when jump-starting (Y page 345).
Have the vehicle transported on a transporter
or trailer. Tow-starting (emergency engine
starting)
! Vehicles with automatic transmission
must not be tow-started. You could other-
wise damage the automatic transmission.
i Information on "Jump-starting"
(Y page 345). 350
Towing and tow-startingRoadside
Assistance