Problems with the engine
Problem
Possible causes/consequences and
0050
0050Solutions The engine does not
start. The starter motor
can be heard. R
There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.
X Before attempting to start the engine again, turn the SmartKey
in the ignition back to position 0or press the Start/Stop button
repeatedly until all indicator lamps in the instrument cluster go out.
X Try to start the engine again (Y page 159). Avoid excessively
long and frequent attempts to start the engine as these will drain
the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak or
discharged.
X Jump-start the vehicle (Y page 391).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to a thermal load that was too high.
X Allow the starter motor to cool down for approximately two
minutes.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop. Vehicles with a gaso-
line engine:
The engine is not run-
ning smoothly and is
misfiring. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
X Only depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic con-
verter and damage it.
X Have the cause rectified immediately at a qualified specialist
workshop. The coolant tempera-
ture gauge shows a
value above 248 ‡
(120 †). The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X Stop as soon as possible and allow the engine and the coolant to
cool down.
X Check the coolant level (Y page 369). Observe the warning
notes as you do so and add coolant if necessary. Driving
167Driving and parking Z
In addition, at least one of the following con-
ditions must be fulfilled:
R the engine is switched off.
R the driver's door is open and the seat belt is
not fastened.
R the vehicle is stationary for a lengthy
period.
The red 0049(USA only) or 0024(Canada
only) indicator lamp in the instrument cluster
lights up.
i The electric parking brake is not automat-
ically engaged if the engine is switched off
by the ECO start/stop function.
Releasing automatically The electric parking brake is released auto-
matically when all of the following conditions
are fulfilled:
R the engine is running.
R the transmission is in position Dor R.
R the seat belt has been fastened.
R you depress the accelerator pedal.
If the transmission is in position R, the trunk
lid must be closed.
If your seat belt is not fastened, the following conditions must be fulfilled to automatically
release the electric parking brake:
R the driver's door is closed.
R you have shifted out of transmission posi-
tion Por you have previously driven faster
than 2 mph (3 km/h).
i Ensure that you do not depress the accel-
erator pedal unintentionally. Otherwise the
parking brake will be released and the vehi-
cle will start to move. Emergency braking X
While driving, push handle 0043of the electric
parking brake.
The vehicle can also be braked during an
emergency by using the electric parking
brake.
i The vehicle is braked for as long as the
handle of the electric parking brake is
pressed. The longer the electric parking
brake handle is depressed, the greater the
braking force.
During braking:
R a warning tone sounds
R the Release Park. Brake Release Park. Brake message
appears
R the red 0049(USA only) or 0024(Canada
only) indicator lamp in the instrument clus- ter flashes
When the vehicle has been braked to a stand-
still, the electric parking brake is engaged. Parking the vehicle for a long period
If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
X Connecting a trickle charger.
i You can obtain information about trickle
chargers from a qualified specialist work-
shop.
If you leave the vehicle parked for longer than
six weeks, the vehicle may suffer damage as a result of lack of use. Parking
185Driving and parking Z
If DISTRONIC PLUS detects that the vehicle in
front has slowed down, it brakes your vehicle.
In this way, the distance you have selected is
maintained.
If DISTRONIC PLUS detects a faster-moving
vehicle in front, it increases the driving speed. However, the vehicle is only accelerated up tothe speed you have stored.
If you depress the brake, DISTRONIC PLUS is
deactivated unless your vehicle is stationary.
Changing lanes
If you change to the passing lane, DISTRONIC
PLUS supports you when:
R you are driving faster than 40 mph
(60 km/h)
R DISTRONIC PLUS is maintaining the dis-
tance to a vehicle in front
R you switch on the appropriate turn signal
R DISTRONIC PLUS does not detect a danger
of collision
If these conditions are fulfilled, your vehicle is
accelerated. Acceleration will be interrupted
if changing lanes takes too long or if the dis-
tance between your vehicle and the vehicle in front becomes too small.
i When changing lanes, DISTRONIC PLUS
monitors the left lane on left-hand drive
vehicles and the right lane on right-hand
drive vehicles.
Stopping G
WARNING
When leaving the vehicle, even if it is braked
only by DISTRONIC PLUS, it could roll away if:
R there is a malfunction in the system or in
the voltage supply.
R DISTRONIC PLUS has been deactivated
with the cruise control lever, e.g. by a vehi-
cle occupant or from outside the vehicle.
R the electrical system in the engine com-
partment, the battery or the fuses have
been tampered with. R
the battery is disconnected.
R the accelerator pedal has been depressed,
e.g. by a vehicle occupant.
There is a risk of an accident.
If you wish to exit the vehicle, always turn off
DISTRONIC PLUS and secure the vehicle
against rolling away.
If DISTRONIC PLUS detects that the vehicle in front is stopping, it brakes your vehicle until it
is stationary.
Once your vehicle is stationary, it remains
stationary and you do not need to depress the
brake.
After a time, the electric parking brake
secures the vehicle and relieves the service
brake.
Depending on the specified minimum dis-
tance, your vehicle will come to a standstill at a sufficient distance behind the vehicle in
front. The specified minimum distance is set
using the control on the cruise control lever.
The electric parking brake automatically
secures the vehicle if DISTRONIC PLUS is
activated and:
R the driver's door is open and the driver's
seat belt is unfastened.
R the engine is switched off, unless it is auto-
matically switched off by the ECO start/
stop function.
R a system malfunction occurs.
R the power supply is not sufficient.
On steep uphill or downhill inclines or if there
is a malfunction, the transmission may also
automatically be shifted into position P.202
Driving systemsDriving and parking
Lowering the vehicle
If you maintain or reduce your speed, you will
see a message in white in the display while
the vehicle is being lowered, such as the fol-
lowing: Lowering Max. Speed 12 mph Lowering Max. Speed 12 mph
(20 km/h)
(20 km/h).
The vehicle is lowered to off-road level 2.
If you select an off-road level when driving at
too high a speed, the Drive More Slowly
Drive More Slowly
message appears in the multifunction dis-
play .
You can select from the following:
R Off-road level 1 at speeds up to 60 mph
(100 km/h)
R Off-road level 2 at speeds up to 40 mph
(65 km/h)
R Off-road level 3 at speeds up to 12 mph
(20 km/ h)
If you are driving above 50 mph (80 km/h) or
drive between 40 mph (65 km/h) and 50 mph
(80 km/h) for longer than 20 seconds, off-
road level 2 will be canceled. The vehicle is
lowered to off-road level 1.
You will see a message in the multifunction
display, for example: Lowering Lowering.
If you are driving above 70 mph (115 km/h) or drive between 62 mph (100 km/h) and
70 mph (115 km/h) for longer than
20 seconds, off-road level 1 will be canceled.
Depending on the vehicle's speed and the
ADS mode selected (Y page 212), the vehicle
is automatically lowered to highway or high-
speed level. You will see a message in the multifunction
display, for example:
Lowering
Lowering. HOLD function
General notes The HOLD function can assist the driver in the
following situations:
R when pulling away, especially on steep
slopes
R when maneuvering on steep slopes
R when waiting in traffic
The vehicle is kept stationary without the
driver having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
i Do not use the HOLD function when driv-
ing off-road, on steep uphill or downhill gra-
dients or on slippery or loose surfaces. The HOLD function cannot hold the vehicle on
such surfaces.
Important safety notes G
WARNING
When leaving the vehicle, it can still roll away despite being braked by the HOLD function if:
R there is a malfunction in the system or in
the voltage supply.
R the HOLD function has been deactivated by
pressing the accelerator pedal or the brake
pedal, e.g. by a vehicle occupant.
R the electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
R the battery is disconnected
There is a risk of an accident.
If you wish to exit the vehicle, always turn off the HOLD function and secure the vehicle
against rolling away. 210
Driving systemsDriving and parking
R
brake sharply
R change direction suddenly
R are involved in an accident Trailer power supply
! You can connect accessories with a max-
imum power consumption of 240 W to the
permanent power supply.
You must not charge a trailer battery using
the power supply.
The trailer socket of your vehicle is equipped at the factory with a permanent power supply.
The permanent power supply is supplied via
trailer socket pin 4.
The trailer's permanent power supply is
switched off in the event of low vehicle supply
voltage and after six hours at the latest.
A qualified specialist workshop can provide
more information about installing the trailer
electrics. Towing a trailer
263Driving and parking Z
Display messages
Possible causes/consequences and
0050
0050Solutions The yellow
0024warning lamp lights up. If you manually apply or
release the electric parking brake, the red 0049(USA only)/ 0024
(Canada only) indicator lamp flashes.
The electric parking brake is malfunctioning. It is not possible to
apply the electric parking brake manually.
X Shift the transmission to P.
X Visit a qualified specialist workshop. 0049(USA
only)0024
(Canada
only)
Parking Parking Brake
BrakeInop‐
Inop‐
erative
erative The yellow
0024warning lamp lights up. The red 0049(USA
only)/ 0024(Canada only) indicator lamp flashes for about ten
seconds after the electric parking brake has been applied or
released. It then goes out or remains lit.
The electric parking brake is malfunctioning, e.g. because of over-
voltage or undervoltage.
X Remove the cause for the overvoltage or undervoltage, e.g. by
charging the battery or restarting the engine.
X Engage or release the electric parking brake.
If it remains impossible to apply or release the electric parking
brake:
X Switch off the ignition and turn it back on.
X Engage or release the electric parking brake.
If the electric parking brake still cannot be released: X Consult a qualified specialist workshop. The yellow
0024warning lamp lights up and the red 0049(USA
only)/ 0024(Canada only) indicator lamp flashes.
It is not possible to apply the electric parking brake manually.
X Shift the transmission to P.
X Visit a qualified specialist workshop. 0049(USA
only)0024
(Canada
only)
Turn On the Igni‐ Turn On the Igni‐
tion to Release tion to Release
the Parking Brake the Parking Brake The red
0049(USA only)/0024 (Canada only) indicator lamp lights
up.
You attempted to release the electric parking brake while the igni-
tion was switched off.
X SmartKey: turn the SmartKey to position 1in the ignition lock.
X KEYLESS-GO: switch on the ignition.290
Display
messagesOn-board computer and displays
Display messages
Possible causes/consequences and
0050
0050Solutions 00AC
Coolant Too Hot Coolant Too Hot
Stop Vehicle Turn Stop Vehicle Turn
Engine Off Engine Off The coolant is too hot.
A warning tone also sounds.
G WARNING
Do not drive when your engine is overheated. This can cause some
fluids which may have leaked into the engine compartment to
catch fire.
Steam from the overheated engine can also cause serious burns
which can occur just by opening the hood.
There is a risk of injury.
X Pull over and stop the vehicle safely and switch off the engine,
paying attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 182).
X Wait until the engine has cooled down.
X Make sure that the air supply to the engine radiator is not
blocked, e.g. by snow, slush or ice.
X Do not start the engine again until the display message goes out
and the coolant temperature is below 248 ‡ (120 †). Other-
wise, the engine could be damaged.
X Pay attention to the coolant temperature display.
X If the temperature increases again, visit a qualified specialist
workshop immediately.
Under normal operating conditions and with the specified coolant
level, the coolant temperature may rise to 248 ‡ (120 †). 003D
See See
Operator's
Operator's Man‐
Man‐
ual
ual The battery is not being charged.
A warning tone also sounds.
Possible causes are:
R a defective alternator
R a torn poly-V-belt
R a malfunction in the electronics
X Pull over and stop the vehicle safely and switch off the engine,
paying attention to road and traffic conditions.
! Do not continue driving. The engine could otherwise overheat.
X Secure the vehicle against rolling away (Y page 182).
X Consult a qualified specialist workshop. Display
messages
301On-board computer and displays Z
Display messages
Possible causes/consequences and
0050
0050Solutions 003D
Stop Vehicle See Stop Vehicle See
Operator's Manual Operator's Manual The battery is no longer being charged and the battery charge level
is too low.
A warning tone also sounds.
X Pull over and stop the vehicle safely and switch off the engine,
paying attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 182).
X Observe the instructions in the display message 003DSee See
Operator's Manual
Operator's Manual .
X Consult a qualified specialist workshop. 00B2
Check Engine Oil Check Engine Oil
At Next Refueling At Next Refueling The engine oil level has dropped to the minimum level.
A warning tone also sounds.
X Check the oil level when next refueling, at the latest
(Y page 367).
X If necessary, add engine oil (Y page 368).
X Have the engine checked at a qualified specialist workshop if the
engine oil needs topping up more often than usual.
! Avoid long journeys with too little engine oil. The engine will
otherwise be damaged.
Information on approved engine oils can be obtained from any
qualified specialist workshop or on the Internet at http://
bevo.mercedes-benz.co m.00B2
Check Engine Oil Check Engine Oil
Level Level
(Add
(Add1
1quart)
quart) AMG vehicles: the engine oil level is too low.
X Check the oil level when next refueling, at the latest
(Y page 367).
X If necessary, add engine oil (Y page 368).
X Have the engine checked at a qualified specialist workshop if the
engine oil needs topping up more often than usual.
! Avoid long journeys with too little engine oil. The engine will
otherwise be damaged.
Information on approved engine oils can be obtained from any
qualified specialist workshop or on the Internet at http://
bevo.mercedes-benz.com. 00B6
Fuel Level Low Fuel Level Low The fuel level has dropped into the reserve range.
X Refuel at the nearest gas station. 00A8 There is only a very small amount of fuel in the fuel tank.
X Refuel at the nearest gas station without fail. 302
Display messagesOn-board computer and displays