2015 MERCEDES-BENZ M-Class condit

Information for customers in Califor-
nia
Under California law you may be entitled to a replacement of your vehicle or a refund of thepurchase price or lease price, if after a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
ized repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately 29,000 km) on the odometer of the vehicle,
whichever occurs first, a reasonable number
of repair attempts is presumed for a retail
buyer or lessee if one or more of the following occurs:
(1) the same substantial defect or malfunc- tion results in a condition that is likely to
cause death or serious bodily injury if the
vehicle is driven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have directly noti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you have directly notified us in writing of the need for its repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an authorized Mercedes-Benz Center. The ser-
vice advisor will record every service for you
in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "Roadside Assis-
tance" section in the Service and Warranty
booklet (Canada). You will find both in your
vehicle literature portfolio. Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notification of Address Change" in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372 )or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in 26
Introduction

the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCede s(1-800-367-6372 )or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel may cause damage to the catalytic con-
verter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Sports Utility Vehicle
G
WARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of
an abrupt steering maneuver and/or when the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to theprevailing road and weather conditions.
Utility vehicles have a significantly higher roll-
over rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is sig- nificantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupants should always
wear your seat belts. Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk of an accident.
Do not switch off the ignition while driving. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with hot parts of the exhaust system. There is a risk of fire. Introduction
27 Z

When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop. G
WARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
If you make any changes to the vehicle elec-
tronics, the general operating permit is ren-
dered invalid.
! There is a risk of damage to the vehicle if:
R the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
R you drive too fast over an obstacle, e.g. a
curb or a hole in the road
R a heavy object strikes the undercarriage
or parts of the chassis
In situations like this, the body, the under-
carriage, chassis parts, wheels or tires
could be damaged without the damage
being visible. Components damaged in this way can unexpectedly fail or, in the case of
an accident, no longer withstand the strain
they are designed to.
If the underbody paneling is damaged,
combustible materials such as leaves,
grass or twigs can gather between the
underbody and the underbody paneling. If
these materials come in contact with hot parts of the exhaust system, they can catch
fire.
In such situations, have the vehicle
checked and repaired immediately at a
qualified specialist workshop. If on con-
tinuing your journey you notice that driving
safety is impaired, pull over and stop the
vehicle immediately, paying attention to
road and traffic conditions. In such cases,
visit a qualified specialist workshop. Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA:
"The wireless devices of this vehicle
comply with Part 15 of the FCC Rules. Oper-
ation is subject to the following two condi-
tions: 1) These devices may not cause harm-
ful interference, and 2) These devices must
accept any interference received, including
interference that may cause undesired oper-
ation. Changes or modifications not expressly
approved by the party responsible for com-
pliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference, includ- ing interference that may cause undesired
operation of the device." Diagnostics connection
The diagnostics connection is only intended
for the connection of diagnostic equipment at a qualified specialist workshop. G
WARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result, 28
Introduction

The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the "National Traffic and Motor Vehicle Safety Actof 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notify-
ing Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty. Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic information relating to vehicle operation, mal-functions, and user settings. This may include information about the performance or status
of various systems, including but not limited
to, engine, throttle, steering or brake sys-
tems, that is stored and can be read out with
suitable devices, particularly when the vehi-
cle is serviced. The data obtained is used to
properly diagnose and service your vehicle or to further optimize and develop vehicle func-
tions. COMAND/mbrace (Canada: TELEAID)
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may be compiled through COMAND or the mbrace
system.
For additional information please refer to the COMAND User Manual and/or the mbrace
Terms and Conditions. Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in under-
standing how a vehicle’s systems performed
in certain crash or near crash-like situations,
such as during air bag deployment or when
hitting a road obstacle. The EDR is designed
to record data related to vehicle dynamics
and safety systems for a short period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
R how various systems in your vehicle are
operating
R whether or not the driver and passenger
seat belts are fastened
R how far (if at all) the driver is depressing the
accelerator and/or brake pedal and
R how fast the vehicle is traveling
This data can help provide a better under-
standing of the circumstances in which 30
Introduction

crashes and injuries occur. NOTE: EDR data is
recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under normal driving conditions andno personal data (e.g., name, gender, age,
and crash location) are recorded. However,
other parties, such as law enforcement, can
combine the EDR data with the type of per-
sonal identification data routinely acquired
during a crash investigation.
Access to the vehicle and/or the EDR is nee-
ded to read data that is recorded by an EDR,
and special equipment is required. In addition
to the vehicle manufacturer, other parties
that have the special equipment, such as law enforcement, can read the information by
accessing the vehicle or the EDR.
EDR data may be used in civil and criminal
matters as a tool in accident reconstruction,
accident claims, and vehicle safety. Since the Crash Data Retrieval CDR tool that is used to
extract data from the EDR is commercially
available, Mercedes-Benz USA, LLC
("MBUSA") expressly disclaims any and all lia- bility arising from the extraction of this infor-
mation by unauthorized Mercedes-Benz per-
sonnel.
MBUSA will not share EDR data with others
without the consent of the vehicle owners or,
if the vehicle is leased, without the consent of the lessee. Exceptions to this representation
include responses to subpoenas by law
enforcement; by federal, state or local gov-
ernment; in connection with or arising out of
litigation involving MBUSA or its subsidiaries
and affiliates; or, as required by law.
Warning: The EDR is a component of the Sup-
plemental Restraint System ("SRS") Module.
Tampering with, altering, modifying or remov- ing the EDR component may result in a mal-
function of the SRS Module and other sys-
tems.
State laws or regulations regarding EDRs that
conflict with federal regulation are pre-emp-
ted. This means that in the event of such con- flict, the federal regulation governs. As of February 2013, 13 states have enacted laws
relating to EDRs. Information on copyright
General information
Information on license for free and open-
source software used in your vehicle and its
electronic components is available on the fol-
lowing website:
http://www.mercedes-benz.com/
opensource Introduction
31 Z

When deployed, the window curtain air bag
offers additional protection for the head.
However, it does not protect your chest or
arms.
In the event of a side impact, the window cur-
tain air bag is deployed on the side on which
the impact occurs.
If the system determines that window curtain air bag deployment can offer additional pro-
tection to that provided by the seat belt, a
window curtain air bag may deploy in other
accident situations (Y page 58).Occupant Classification System
(OCS)
Introduction The Occupant Classification System (OCS)
categorizes the person in the front-passenger
seat. Depending on that result, the front-
passenger front air bag is either enabled or
deactivated.
The system does not deactivate:
R the side impact air bag
R the window curtain air bag
R the Emergency Tensioning Devices
In the following situation, the side impact air
bag and Emergency Tensioning Device are
disabled: the OCS system detects that the
front-passenger seat is occupied, but the seat belt tongue is not inserted in the belt buckle
of the front-passenger seat.
Prerequisites To be classified correctly, the front passenger
must sit:
R with the seat belt fastened correctly
R in an almost upright position with their
back against the seat backrest
R with their feet resting on the floor, if possi-
ble If the front passenger does not observe these
conditions, OCS may produce a false classi-
fication, e.g. because the front passenger:
R transfers their weight by supporting them-
selves on a vehicle armrest
R sits in such a way that their weight is raised
from the seat cushion
If it is absolutely necessary to install a child
restraint system on the front-passenger seat,
be sure to observe the correct positioning of
the child restraint system. Never place
objects under or behind the child restraint
system, e.g. cushions. The entire base of the
child restraint system must always rest on the
seat cushion of the front-passenger seat. The
backrest of the forwards-facing child restraint system must, as far as possible, be resting on
the backrest of the front-passenger seat.
The child restraint system must not touch the roof or be put under strain by the head
restraint. Adjust the angle of the seat back-
rest and the head restraint position accord-
ingly.
Only then can OCS be guaranteed to function correctly. Always observe the child restraint
system manufacturer's installation instruc-
tions.
Occupant Classification System opera-
tion (OCS) PASSENGER AIR BAG OFF indicator lamp
0043
informs you whether the front-passenger
front air bag is deactivated.
X Turn the SmartKey to position 1or 2in the
ignition lock, or press the Start/Stop but- Occupant safety
53Safety Z

Problems with the Occupant Classification System (OCS)
Be sure to observe the notes on "System self-test" (Y
page 55).Problem
Possible causes/consequences and
0050
0050Solutions The PASSENGER AIR
BAG OFF indicator
lamp lights up and
remains lit, even
though the front-
passenger seat is occu-
pied by an adult or a
person of a stature cor-
responding to that of an
adult. The classification of the person on the front-passenger seat is
incorrect.
X Make sure the conditions for a correct classification of the per-
son on the front-passenger seat are met (Y page 53).
X If the PASSENGER AIR BAG OFF indicator lamp remains lit, the
front-passenger seat may not be used.
X Have OCS checked as soon as possible at an authorized
Mercedes-Benz Center. The PASSENGER AIR
BAG OFF indicator
lamp does not light up
and/or does not stay
on.
The front-passenger
seat is:
R unoccupied
R occupied by the
weight of a child up
to 12 months old in a
child restraint sys-
tem OCS is malfunctioning.
X Make sure there is nothing between the seat cushion and the
child seat.
X Make sure that the entire base of the child restraint system rests
on the seat cushion of the front-passenger seat. The backrest of
the forwards-facing child restraint system must, as far as pos-
sible, be resting on the backrest of front-passenger seat. If nec- essary, adjust the position of the front-passenger seat.
X When installing the child restraint system, make sure that the
seat belt is tight. Do not pull the seat belt tight with the front-
passenger seat adjustment. This could result in the seat belt and the child restraint system being pulled too tightly.
X Check the installation of the child restraint system.
Make sure that the head restraint does not apply a load to the
child restraint system. If necessary, adjust the head restraint
accordingly.
X Make sure that no objects are applying additional weight onto
the seat.
X If the PASSENGER AIR BAG OFF indicator lamp remains off, do
not install a child restraint system on the front-passenger seat. It is recommended that you install the restraint system on a
suitable rear seat.
X Have OCS checked as soon as possible at an authorized
Mercedes-Benz Center. Occupant safety
57Safety Z

If the restraint system control unit detects a
high accident severity, additional compo-
nents of the restraint system are activated
independently of one another in certain fron- tal collision situations:
R Front air bags and driver's knee bag
R Windowbag, if the system determines that
it can offer additional protection to that
provided by the seat belt
Depending on the person occupying the front-
passenger seat, the front-passenger air bag is activated or deactivated. The front-passenger front air bag can only be deployed in an acci-
dent if the PASSENGER AIR BAG OFF indica-
tor lamp is off. Observe the information on the
PASSENGER AIR BAG OFF indicator lamp
(Y page 45).
Your vehicle has two-stage front air bags.
During the first deployment stage, the front
air bag fills with propellant gas which reduces
the risk of injury. The second stage is then
triggered within milliseconds, filling the front
air bag with the maximum amount of propel-
lant gas.
The deployment thresholds for the Emer-
gency Tensioning Devices and air bags are
calculated on the basis of the vehicle decel-
eration or acceleration occurring at various
points in the vehicle. This process is pre-emp- tive in nature. The air bag must be deployed
on time, at the start of the collision.
The rate of vehicle deceleration or accelera-
tion and the direction of the force are essen-
tially determined by:
R distribution of the force during the impact
R collision angle
R deformation characteristics of the vehicle
R characteristics of the object with which the
vehicle has collided
Factors which can only be seen and measured
after the collision has occurred do not play a
decisive role in the deployment of an airbag,
nor do they provide an indication of air bag
deployment. The vehicle may be considerably deformed
without an air bag being deployed. This is the
case if only relatively easily deformable parts
have been hit and a high rate of deceleration
has not been reached. Conversely, an air bag may be deployed even though the vehicle suf-
fers only minor deformation. This is the case
if, for example, very rigid vehicle parts such as
the longitudinal body members are hit in an
accident and the rate of deceleration is suffi-
cient.
If the restraint system control unit detects a
side impact or an overturn situation, the rel-
evant restraint system components are acti-
vated independently of one another depend-
ing on the apparent type of accident. If addi-
tional protection for the vehicle occupants is determined in this situation, the belt tension-
ers are also triggered.
R Side impact air bags on the side of the col-
lision, regardless of Emergency Tensioning
Device and use of the seat belt on the driv-
er's side and the outer seats on the second row
The sidebag on the front-passenger side
deploys under the following conditions:
- the OCS system detects that the front-
passenger seat is occupied or
- the belt tongue has engaged in the belt
buckle of the front-passenger seat.
R Window curtain air bag on the side of the
collision, regardless of seat belt use and
whether front-passenger seat is occupied
R Windowbags on the driver's and front-
passenger sides in certain overturn situa-
tions if the system determines that they
can offer additional protection to that pro-
vided by the seat belt
i Not all air bags are deployed in an acci-
dent. The various air bag systems work
independently of each other. Occupant safety
59Safety Z