
ProblemPossible causes/consequences and M Solutions
You have lost the
mechanical key.X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well.
The engine cannot be
started using the
SmartKey.The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or i nterior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 319).
or
X Jump-start the vehicle ( Y page 323).
or
X Consult a qualified specialist workshop.
The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again.
There is interference from a powerful source of radio waves.
X Start your vehicle with the SmartKey in the ignition lock.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
You should preferably place luggage or loads
in the cargo compartment. Observe the load- ing guidelines ( Y page 274).
Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from inside the vehicle if they
84Doors
Opening and closing

Switching the seat heating on/off
Switching on/off
GWARNING
Repeatedly switching on the seat heating can
cause the seat cushion and backrest pads to
become very hot. The health of persons with
limited temperature sensitivity or a limited
ability to react to excessively high tempera-
tures may be affected or they may even suffer burn-like injuries. There is a risk of injury.
Therefore, do not switch the seat heating on
repeatedly.
The three red indicator lamps in the button
indicate the heating level you have selected.
iIf the battery voltage is too low, the seat
heating may switch off.
Driver's and front-passenger seat
The system automatically switches down
from level 3 to level 2 after approximately
eight minutes.
The system automatically switches down
from level 2 to level 1 after approximately ten
minutes.
The system automatically switches off
approximately 20 minutes after it is set to
level 1.
X Make sure that the SmartKey is in position
1 or 2 in the ignition lock ( Y page 149).
X To switch on: press button : repeatedly
until the desired heating level is set.
X To switch off: press button : repeatedly
until all the indicator lamps go out.
Seats105
Seats, steering wheel and mirrors
Z

Problems with the steering wheel heating
ProblemPossible causes/consequences and M Solutions
The steering wheel
heating has switched
off prematurely or can-
not be switched on.The on-board voltage is too low because too many elect rical con-
sumers are switched on.
X Switch off electrical consumers that you do not need, such as
the rear window defroster or interior lighting.
Once the battery is sufficiently charged, the steering wheel
heating will switch back on automatically.
EASY-ENTRY/EXIT feature
Important safety notes
GWARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel, you and other vehicle
occupants – particularly children – could
become trapped. There is a risk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the steering
wheel.
If somebody becomes trapped: R press one of the memory function position
buttons, or
R move the switch for steering wheel adjust-
ment in the opposite direction to that in
which the steering wheel is moving.
The adjustment process is stopped.
GWARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident.
Always wait until the adjustment process is
complete before driving off.
The EASY-ENTRY/EXIT feature makes getting in and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature in the on-board com-
puter ( Y page 233).
Position of the steering wheel when the
EASY-ENTRY/EXIT feature is active
The steering wheel swings upwards when
you:
R remove the SmartKey from the ignition lock
R open the driver's door with KEYLESS-GO in
position 1
R open the driver's door and the SmartKey is
in position 0 or 1 in the ignition lock
( Y page 149)
iThe steering wheel only moves upwards if
it has not already reached the upper stop.
Position of the steering wheel for driv-
ing
The steering wheel is moved to the last selec-
ted position when:
R the driver's door is closed
R you insert the SmartKey into the ignition
lock
or
R you press the Start/Stop button once on
vehicles with KEYLESS-GO
When you close the driver's door with the
ignition switched on, the steering wheel is
also automatically moved to the previously
set position.
The last position of the steering wheel is
stored when you switch off the ignition or
when you store the setting with the memory
function ( Y page 112).
108Steering wheel
Seats, steering wheel and mirrors

exterior mirror to the correct position. You
should have a good overview of traffic con-ditions.
Folding the exterior mirrors in or out
electrically
This function is only available in vehicles for
Canada.
X Make sure that the SmartKey is in position
1 or 2 in the ignition lock ( Y page 149).
X Briefly press button :.
Both exterior mirrors fold in or out.
iMake sure that the exterior mirrors are
always folded out fully while driving. They
could otherwise vibrate.
iIf you are driving faster than 9 mph
(15 km/h), you can no longer fold in the
exterior mirrors.
Setting the exterior mirrors
This function is only available in vehicles for
Canada.
If the battery has been disconnected or com- pletely discharged, the exterior mirrors must
be reset. The exterior mirrors will otherwise
not fold in when you select the "Fold in mir-
rors when locking" function in the on-board
computer ( Y page 233).
X Make sure that the SmartKey is in position
1 in the ignition lock ( Y page 149).
X Briefly press button :.
Folding the exterior mirrors in or out
automatically
This function is only available in vehicles for
Canada.
If the "Fold in mirrors when locking" function
is activated in the on-board computer
( Y page 233):
R the exterior mirrors fold in automatically as
soon as you lock the vehicle from the out-
side.
R the exterior mirrors fold out again automat-
ically as soon as you unlock the vehicle and
then open the driver's or front-passenger
door.
iIf the exterior mirrors have been folded in
manually, they do not fold out.
Exterior mirror pushed out of position
If an exterior mirror has been pushed out of
position, proceed as follows:
X Vehicles without electrically folding
exterior mirrors: move the exterior mirror
into the correct position manually.
X Vehicles with electrically folding exte-
rior mirrors 6
: press and hold mirror-fold-
ing button until you hear a click followed by
an impact sound. ( Y page 110)
The mirror housing is engaged again and
you can adjust the exterior mirrors as usual
( Y page 109).
Automatic anti-glare mirrors
GWARNING
Electrolyte may escape if the glass in an auto-
matic anti-glare mirror breaks. The electrolyte
is harmful and causes irritation. It must not
come into contact with your skin, eyes, res-
piratory organs or clothing or be swallowed.
There is a risk of injury.
6 Only for Canada.
110Mirrors
Seats, steering wheel and mirrors

XPress the N button.
The green N indicator lamp in the instru-
ment cluster lights up.
X To switch off the front fog lamps: press
the N button.
The green N indicator lamp in the instru-
ment cluster goes out.
Only vehicles with front fog lamps have the
fog lamps function.
Rear fog lamp
The rear fog lamp improves visibility of your
vehicle for the traffic behind in the event of
thick fog. Please take note of the country-
specific regulations for the use of rear fog
lamps. X To switch on the rear fog lamps: turn the
SmartKey in the ignition lock to position 2
or start the engine.
X Turn the light switch to L or à .
X Press the R button.
The yellow R indicator lamp in the
instrument cluster lights up.
X To switch off the rear fog lamp: press the
R button.
The yellow R indicator lamp in the
instrument cluster goes out.
Parking lamps
! If the battery has been excessively dis-
charged, the parking lamps or standing
lamps are automatically switched off to
enable the next engine start. Always park
your vehicle safely and sufficiently lit
according to legal standards. Avoid the
continuous use of the T parking lamps
for several hours. If possible, switch on theX right or the W left standing lamp.
X To switch on: turn the light switch to T.
The green indicator lamp in the instrument cluster lights up.
Standing lamps
Switching on the standing lamps ensures the corresponding side of the vehicle is illumina-
ted. X
To switch on the standing lamps: the
SmartKey is not in the ignition lock or it is in position 0.
X Turn the light switch to W (left-hand side
of the vehicle) or X (right-hand side of
the vehicle).
Combination switch
Turn signal
:High-beam headlamps
;Turn signal, right
=High-beam flasher
?Turn signal, left
X To indicate briefly: press the combination
switch briefly to the pressure point in the
direction of arrow ; or ?.
The corresponding turn signal flashes three
times.
X To indicate: press the combination switch
beyond the pressure point in the direction
of arrow ; or ?.
High-beam headlamps
X
To switch on the high-beam headlamps:
turn the SmartKey in the ignition lock to
position 2 or start the engine.
X Turn the light switch to L or à .
X Press the combination switch beyond the
pressure point in the direction of arrow :.
In the à position, the high-beam head-
lamps are only switched on when it is dark
and the engine is running.
118Exterior lighting
Lights and windshield wipers

Rear-compartment overhead control panel :
p Switches the right-hand reading
lamp on/off
;p Switches the left-hand reading lamp
on/off
Interior lighting control
General notes
In order to prevent the vehicle's battery from discharging, the interior lighting functions are
automatically deactivated after some time
unless the SmartKey is in position 2 in the
ignition lock.
Automatic interior lighting control
X To activate/deactivate: press the |
button.
When the automatic interior lighting con-
trol is activated, the button is flush with the
overhead control panel.
The interior lighting automatically switches
on if you: R unlock the vehicle
R open a door
R remove the SmartKey from the ignition lock
The interior light is activated for a short while when the SmartKey is removed from the igni-
tion lock. You can activate this delayed
switch-off using the on-board computer
( Y page 232).
Manual interior lighting control
X
To switch the front interior lighting on/
off: press the c button.
X To switch the rear interior lighting on/
off: press the u button.
X To switch the reading lamps on/off:
press the p button.
Crash-responsive emergency lighting
The interior lighting is activated automatically
if the vehicle is involved in an accident.
X To switch off the crash-responsive
emergency lighting: press the hazard
warning lamp button.
or X Lock and then unlock the vehicle using the
SmartKey.
Replacing bulbs
Important safety notes
Xenon bulbs
GDANGER
Xenon bulbs carry a high voltage. You can get an electric shock if you remove the cover of
the Xenon bulb and touch the electrical con-
tacts. There is a risk of fatal injury.
Never touch the parts or the electrical con-
tacts of the Xenon bulb. Always have work on
the Xenon bulbs carried out at a qualified spe-
cialist workshop.
If your vehicle is equipped with Xenon bulbs,
you can recognize this by the following: the
cone of light from the Xenon bulbs moves
from the top to the bottom and back again
when you start the engine. For this to be
observed, the lights must be switched on
before starting the engine.
Bulbs and lamps are an important aspect of
vehicle safety. You must therefore make sure
122Replacing bulbs
Lights and windshield wipers

closed when the controls on the side air
vents are turned downwards.
Adjusting
XTurn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X Press the _ button repeatedly until the
desired symbol appears in the display.
The indicator lamp in the à button goes
out. Automatic control is deactivated and
the air distribution is controlled according
to the selected setting.
Setting the airflow
X Turn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X To increase/reduce: press the K or
I button.
iYou can use 3-zone automatic climate
control to set the airflow in the rear com-
partment separately.
If the battery is not sufficiently charged,
blower output may be reduced. As soon as
the battery is sufficiently charged, full blower output will be available.
Switching the ZONE function on/off
This function is only available in vehicles for
Canada.
X To activate: press the á button.
The indicator lamp in the á button lights
up.
Dual-zone automatic climate control: the
temperature setting for the driver's side is
not adopted for the front-passenger side.
3-zone automatic climate control: the tem-
perature setting for the driver's side is not
adopted for the front-passenger side and
the rear compartment.
When you press the buttons for temperature, airflow or air distribution, the temperature setting on the driver's side is not adopted for
the other climate control zones.
X To deactivate: press the á button.
The indicator lamp in the á button goes
out.
Dual-zone automatic climate control: the
temperature setting for the driver's side is
adopted for the front-passenger side.
3-zone automatic climate control: the tem- perature setting for the driver's side is
adopted for the front-passenger side and
the rear compartment.
Defrosting the windshield
You can use this function to defrost the wind-
shield or to defrost the inside of the wind-
shield and the side windows.
iYou should only select the "Windshield
defrosting" function until the windshield is
clear again.
X Turn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X To activate: press the ¬ button.
The indicator lamp in the ¬ button lights
up.
The climate control system switches to the
following functions:
R high airflow
R high temperature
R air distribution to the windshield and
front side windows
R air-recirculation mode off
If the battery is not sufficiently charged,
blower output may be reduced. As soon as
the battery is sufficiently charged, full blower output will be available.
X To deactivate: press the ¬ button.
The indicator lamp in the ¬ button goes
out. The previously selected settings are
restored. Air-recirculation mode remains
deactivated.
or
Operating the climate control systems141
Climate control

XPress the à button.
The indicator lamp in the ¬ button goes
out. Airflow and air distribution are set to
automatic mode.
or X Turn temperature control : or B counter-
clockwise or clockwise ( Y page 133),
( Y page 136).
or
X Press the K or I button.
MAX COOL maximum cooling
The MAX COOL function is only available in
vehicles for the USA.
MAX COOL is only operational when the
engine is running.
When you activate MAX COOL, climate con-
trol switches to the following functions:
R maximum cooling
R maximum airflow
R air-recirculation mode on
X To activate: press the Ù button.
The indicator lamp in the Ù button lights
up.
X To deactivate: press the Ù button.
The indicator lamp in the Ù button goes
out. The previously selected settings are
restored.
Defrosting the windows
Windows fogged up on the inside
X Activate the ¿ cooling with air dehu-
midification function.
X Activate automatic mode Ã.
X Adjust the side air vents so that the warmed
air is directed to the side windows.
X If the windows continue to fog up, activate
the ¬ "Windshield defrosting" function.
iYou should only select this setting until
the windshield is clear again.
Windows fogged up on the outside
X Activate the windshield wipers.
X Press the _ button repeatedly until the
O or P symbol appears in the dis-
play.
X Adjust the side air vents so that no air is
directed to the side windows.
Rear window defroster
General notes
The rear window defroster has a high current draw. You should therefore switch it off as
soon as the rear window is clear. Otherwise,
the rear window defroster switches off auto-
matically after several minutes.
If the battery voltage is too low, the rear win-
dow defroster may switch off.
Switching on/off
X Turn the SmartKey to position 2 in the igni-
tion lock ( Y page 149).
X Press the ¤ button.
The indicator lamp in the ¤ button lights
up or goes out.
142Operating the climate control systems
Climate control