Problems with the engine
Problem
Possible causes/consequences and
0050
0050Solutions The engine does not
start. The starter motor
can be heard. R
There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.
X Before attempting to start the engine again, turn the SmartKey
in the ignition back to position 0or press the Start/Stop button
repeatedly until all indicator lamps in the instrument cluster go out.
X Try to start the engine again (Y page 169). Avoid excessively
long and frequent attempts to start the engine as these will drain
the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak or
discharged.
X Jump-start the vehicle (Y page 397).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to a thermal load that was too high.
X Allow the starter motor to cool down for approximately two
minutes.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop. Vehicles with a gaso-
line engine:
The engine is not run-
ning smoothly and is
misfiring. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
X Only depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic con-
verter and damage it.
X Have the cause rectified immediately at a qualified specialist
workshop. The coolant tempera-
ture gauge shows a
value above 248 ‡
(120 †). The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X Stop as soon as possible and allow the engine and the coolant to
cool down.
X Check the coolant level (Y page 375). Observe the warning
notes as you do so and add coolant if necessary. Driving
175Driving and parking Z
005D
Park position with parking lock
005E Reverse gear
005C Neutral
005B Drive
X Push the DIRECT SELECT lever in the direc-
tion of arrow P.
Engaging park position P automatically Park position
Pis automatically engaged if:
R you switch off the engine using the Smart-
Key and remove the SmartKey.
R you switch off the engine using the Start/
Stop button and open one of the front
doors.
R you open the driver's door when the vehicle
is stationary or driving at very low speed
and the transmission is in position Dor R.
Engaging reverse gear R !
Only shift the automatic transmission to
R
when the vehicle is stationary.
X If the transmission is in position Dor N:
push the DIRECT SELECT lever up past the
first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up past the first point of
resistance. Shifting to neutral N G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
X If the transmission is in position Dor R:
push the DIRECT SELECT lever up or down to the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up or down to the first point of
resistance.
If the engine has been switched off, the auto- matic transmission automatically shifts to N.
If you want the automatic transmission to
remain in neutral N, e.g. when having the
vehicle cleaned in an automatic car wash with a towing system, observe the following notes:
Using the SmartKey:
R Make sure that the ignition is switched on.
R When the vehicle is stationary, depress the
brake pedal and keep it depressed.
R Shift to neutral N.
R Release the brake pedal. Automatic transmission
177Driving and parking Z
R
If the electric parking brake is engaged,
release it.
R Switch off the ignition and leave the Smart-
Key in the ignition lock.
Using KEYLESS-GO:
R Make sure that the ignition is switched on.
R When the vehicle is stationary, depress the
brake pedal and keep it depressed.
R Engage park position P.
R Release the brake pedal.
R Remove the Start/Stop button from the
ignition lock.
R Insert the SmartKey into the ignition lock.
R Switch on the ignition.
R Depress the brake pedal and keep it
depressed.
R Shift to neutral N.
R Release the brake pedal.
R If the electric parking brake is engaged,
release it.
R Switch off the ignition and leave the Smart-
Key in the ignition lock.
Engaging drive position D X
If the transmission is in position Ror N:
push the DIRECT SELECT lever down past
the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever down past the first point of
resistance. Transmission positions
0045 Park position
Do not shift the transmission into
position
P(Y page 190) unless the
vehicle is stationary. The parking
lock should not be used as a brake when parking. Always apply the
electronic parking brake in addi-
tion to the parking lock in order to
secure the vehicle.
If the vehicle electronics are mal-
functioning, the transmission may
be locked in position P. Have the
vehicle electronics checked imme-
diately at a qualified specialist
workshop.
The automatic transmission shifts
to Pautomatically if you:
R remove the SmartKey
R switch off the engine when in R
or Dand open one of the front
doors 0046 Reverse gear
Only shift the transmission to
R
when the vehicle is stationary. 178
Automatic transmissionDriving and parking
0044 Neutral
Do not shift the transmission to
N
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brake pedal will allow
you to move the vehicle freely, e.g. to push it or tow it.
If ESP ®
is deactivated or faulty:
only shift the transmission to posi-
tion Nif the vehicle is in danger of
skidding, e.g. on icy roads.
If you switch off the engine using
the SmartKey or the Start/Stop
button, the automatic transmission shifts to neutral Nautomatically.
! Rolling in neutral
Ncan damage
the drive train. 003A Drive
The automatic transmission
changes gear automatically. All
forward gears are available.
Driving tips
Changing gear The automatic transmission shifts to the indi-
vidual gears automatically when it is in trans-
mission position D. This automatic gear shift-
ing behavior is determined by:
R the selected drive program (Y page 180)
R the position of the accelerator pedal
(Y page 179)
R the road speed
Accelerator pedal position Your style of driving influences how the auto-
matic transmission shifts gear:
R little throttle: early upshifts
R more throttle: late upshifts Kickdown Use kickdown for maximum acceleration.
X Depress the accelerator pedal beyond the
pressure point.
The automatic transmission shifts to a
lower gear depending on the engine speed.
X Ease off the accelerator pedal once the
desired speed is reached.
The automatic transmission shifts back up.
Rocking the vehicle free Shifting the transmission repeatedly between
gears Dand Rmay help to free the vehicle if it
has become stuck in slush or snow. The vehi-
cle's engine management system limits the
speed to a maximum of 5 mph (9 km/h) when shifting back and forth. To shift back and forth
between transmission positions Dand R,
move the DIRECT SELECT lever up and down past the point of resistance.
Towing a trailer X
Drive in the middle of the engine speed
range on uphill gradients.
X Depending on the uphill or downhill gradi-
ent, use left-hand steering wheel paddle
shifter (Y page 180) to select a lower gear,
even if cruise control or DISTRONIC PLUS
are activated. Automatic transmission
179Driving and parking Z
Problems with the transmission
Problem
Possible causes/consequences and
0050
0050Solutions The transmission has
problems shifting gear. The transmission is losing oil.
X Have the transmission checked at a qualified specialist work-
shop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist work-
shop immediately. Transfer case
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! Because ESP ®
is an automatic system,
the engine and ignition must be switched
off (SmartKey in position 0or 1or Start/
Stop button in position 0or 1) when the
electric parking brake is being tested on a
brake dynamometer (maximum
10 seconds).
Braking triggered automatically by ESP ®
may seriously damage the brake system.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans- mitted to both axles. Refueling
Important safety notes
G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling. G
WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children. Refueling
185Driving and parking
Z
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
If you leave children unsupervised in the vehi- cle, they could set it in motion by, for example:
R release the parking brake.
R shift the automatic transmission out of the
parking position P.
R start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Always secure the vehicle correctly
against rolling away. Otherwise, the vehicle
or its drivetrain could be damaged.
To ensure that the vehicle is secured against rolling away unintentionally:
R the electric parking brake must be applied.
R the transmission must be in position Pand
the SmartKey must be removed from the
ignition lock.
R the front wheels must be turned towards
the curb on steep uphill or downhill gradi-
ents.
R the empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
R a laden vehicle must also be secured at the
rear axle with a wheel chock or similar, for
example, on uphill or downhill gradients. Switching off the engine
Important safety notes G
WARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine. The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Using the SmartKey X
Apply the electric parking brake.
X Shift the transmission to position P.
X Turn the SmartKey to position 0in the igni-
tion lock and remove it.
The immobilizer is activated.
i If you turn off the engine with the Smart-
Key and then remove it from the ignition
lock or open a front door, the automatic
transmission shifts to Pautomatically.
If you shift the automatic transmission to N
before switching off the engine, the auto-
matic transmission remains in Neven if a
door is opened.
Using KEYLESS-GO X
Apply the electric parking brake.
X Shift the transmission to position P.
X Press the Start/Stop button (Y page 167).
The engine stops and all the indicator
lamps in the instrument cluster go out.
i If you turn off the engine with the Start/
Stop button, the automatic transmission
shifts to N. If you then open one of the front
doors, the automatic transmission shifts to P.
i In the event of an emergency, the engine
can be turned off while the vehicle is in
motion by pressing and holding the Start/
Stop button for three seconds. Parking
191Driving and parking Z
Electric parking brake
General notes G
WARNING
If you leave children unsupervised in the vehi- cle, they could set it in motion by, for example:
R release the parking brake.
R shift the automatic transmission out of the
parking position P.
R start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The function of the electric parking brake is
dependent on the on-board voltage. If the on-
board voltage is low or there is a malfunction in the system, it may not be possible to apply
the released parking brake.
X If this is the case, only park the vehicle on
level ground and secure it to prevent it roll- ing away.
X Shift the automatic transmission to posi-
tion P.
It may not be possible to release an applied
parking brake if the on-board voltage is low or
there is a malfunction in the system. Contact a qualified specialist workshop.
i The electric parking brake performs a
function test at regular intervals while the
engine is switched off. The sounds that can
be heard while this is occurring are normal. Applying/releasing manually X
To engage: push handle 0043.
When the electric parking brake is
engaged, the 0049(USA only) or 0024
(Canada only) red indicator lamp lights up
in the instrument cluster.
i The electric parking brake can also be
applied when the SmartKey is removed.
X To release: pull handle0043.
The red 0049(USA only) or 0024(Canada
only) indicator lamp in the instrument clus- ter goes out.
i The electric parking brake can only be
released:
R if the SmartKey is in position 1in the
ignition lock (Y page 167) or
R if the ignition was switched on using the
Start/Stop button.
To ensure that you do not roll backwards
when pulling away on an uphill slope, engage
the electric parking brake (Y page 171).
Applying automatically The electric parking brake is applied auto-
matically:
R if DISTRONIC PLUS brings the vehicle to a
standstill or
R if the HOLD function is keeping the vehicle
stationary 192
ParkingDriving and parking
In addition, at least one of the following con-
ditions must be fulfilled:
R the engine is switched off.
R the driver's door is open and the seat belt is
not fastened.
R the vehicle is stationary for a lengthy
period.
The red 0049(USA only) or 0024(Canada
only) indicator lamp in the instrument cluster
lights up.
i The electric parking brake is not automat-
ically engaged if the engine is switched off
by the ECO start/stop function.
Releasing automatically The electric parking brake is released auto-
matically when all of the following conditions
are fulfilled:
R the engine is running.
R the transmission is in position Dor R.
R the seat belt has been fastened.
R you depress the accelerator pedal.
If the transmission is in position R, the trunk
lid must be closed.
If your seat belt is not fastened, the following conditions must be fulfilled to automatically
release the electric parking brake:
R the driver's door is closed.
R you have shifted out of transmission posi-
tion Por you have previously driven faster
than 2 mph (3 km/h).
i Ensure that you do not depress the accel-
erator pedal unintentionally. Otherwise the
parking brake will be released and the vehi-
cle will start to move. Emergency braking X
While driving, push handle 0043of the electric
parking brake.
The vehicle can also be braked during an
emergency by using the electric parking
brake.
i The vehicle is braked for as long as the
handle of the electric parking brake is
pressed. The longer the electric parking
brake handle is depressed, the greater the
braking force.
During braking:
R a warning tone sounds
R the Release Park. Brake Release Park. Brake message
appears
R the red 0049(USA only) or 0024(Canada
only) indicator lamp in the instrument clus- ter flashes
When the vehicle has been braked to a stand-
still, the electric parking brake is engaged. Parking the vehicle for a long period
If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
X Connecting a trickle charger.
i You can obtain information about trickle
chargers from a qualified specialist work-
shop.
If you leave the vehicle parked for longer than
six weeks, the vehicle may suffer damage as a result of lack of use. Parking
193Driving and parking Z