i
If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified.
Vehicle remote malfunction diagnosis With the vehicle remote malfunction diagno-
sis (Vehicle Health Check), the Customer
Assistance center can provide improved sup- port for problems with your vehicle. During anexisting call, vehicle data is transferred to the
Customer Assistance center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to the nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call, this is initiated by the Customer Assistance
center. You will see the Roadside Assis‐
Roadside Assis‐
tance Connected
tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis can be started, the Request for Request for
vehicle diagnosis received. Start
vehicle diagnosis received. Start
vehicle diagnosis?
vehicle diagnosis? message appears in
the display.
X Confirm the message with Yes
Yes.
X When the Vehicle Diagnosis Please
Vehicle Diagnosis Please
start ignition
start ignition message appears, turn
the SmartKey to position 2in the ignition
lock (Y page 167).
X When the Please
Pleasefollow
followthe
theinstruc‐
instruc‐
tions received by phone and move
tions received by phone and move
your vehicle to a safe position. your vehicle to a safe position.
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select Cancel
Cancel, the vehicle remote
malfunction diagnosis is canceled com-
pletely.
The vehicle operating state check begins.
You will see the Vehicle diagnosis Vehicle diagnosis
activated.
activated. message. When the diagnosis is completed, the
Send Send
vehicle diagnostics data//(Voice vehicle diagnostics data//(Voice
connection may be//interrupted dur‐ connection may be//interrupted dur‐
ing ing data
data transfer)
transfer) message appears. The
vehicle data can now be sent to the Customer Assistance center.
X Press OK
OK to confirm the message.
The voice connection with the Customer
Assistance center is terminated.
You will see the Vehicle Diagnosis: Vehicle Diagnosis:
Transferring data... Transferring data... message.
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted at a later time by another means, e.g. by e-
mail or phone.
Further functions of the vehicle remote mal-
function diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your work-
shop.
R monthly status information e-mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive informa-
tion on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 30).
Information on Roadside Assistance
(Y page 26).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert 364
FeaturesStowage and features
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the navi-
gation system, you will see the
name>
name> has hasbeen
been saved
saved to
tomemory
memory card.
card.
Do
Do you
you want
want to
tostart
start route
routeguidance?
guidance?
message in the COMAND display. The route is
saved to the SD memory card.
X To start route guidance: selectYes
Yes.
An overview of the route is shown in the
display.
i If you select
No No, the saved route can be
called up later via the navigation menu.
X Select Start
Start.
Route guidance is started.
i Downloaded and saved data can be called
up again in COMAND.
You can find further information in the sep-
arate COMAND Operating Instructions.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the vehi-
cle, a message will be sent to the Customer
Assistance Center. The Customer Assistance Center then forwards this information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated call.
The data you receive contains the following
information:
R the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was excee-
ded Geo fencing Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will be informed if the vehicle crosses the boun-
daries of the selected areas. You can select
the way in which you receive this information
beforehand. Possible options include text
message, e-mail or an automated call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners. You can specify up to ten areas simultane-
ously. Different settings are possible for each
area.
USA only: these settings can be called up
under "Owners Online" at http://
www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service representa-
tive that you wish to activate geo fencing.
Currently inactive areas can be activated by
text message.
Triggering the vehicle alarm With this function, you can trigger the vehi-
cle's panic alarm via text message. An alarm
sounds and the exterior lighting flashes.
Depending on the setting, the panic alarm
lasts five or ten seconds. Afterwards, the
alarm switches off.
Garage door opener
General notes The HomeLink
®
garage door opener integra-
ted in the rear-view mirror allows you to oper-
ate up to three different door and gate sys-
tems.
Use the integrated garage door opener only
on garage doors that:
R have safety stop and reverse features and
R meet current U.S. federal safety standards
Once programed, the integrated garage door opener in the rear-view mirror will assume the
function of the garage door system's remote Features
365Stowage an d features Z
