
R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Tele Aid
Tele Aid
Doors Locked Remotely Doors Locked Remotely message appears
in the multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X Contact the police.
The police will issue an incident report. This
report has a number.
X Forward this number to the Response Cen-
ter together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the vehi-
cle is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace is auto-
matically connected with the Customer
Assistance center. Remote malfunction diagnosis With the vehicle remote malfunction diagno-
sis (Vehicle Health Check), the Customer
Assistance center can provide improved sup-
port for problems with your vehicle. During anexisting call, vehicle data is transferred to the
Customer Assistance center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to the nearest Mercedes-Benz Service center or
a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call, this is initiated by the Customer Assistance
center. You will see the Roadside Assis‐ Roadside Assis‐
tance Connected
tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis is able to be started, the Request Request
for vehicle diagnosis received.
for vehicle diagnosis received.
Start vehicle diagnosis? Start vehicle diagnosis? message
appears in the display.
X Press Yes
Yesto confirm the message.
X If the Vehicle Diagnosis: Please
Vehicle Diagnosis: Please
start ignition
start ignition message appears: turn
the SmartKey to position 2in the ignition
lock.
X If the Please follow the instruc‐
Please follow the instruc‐
tions received by phone and move
tions received by phone and move
your vehicle into a safe position your vehicle into a safe position
message appears: follow the instructions
of the customer service representative.
The message in the display disappears.
If you select Cancel Cancel, the vehicle remote
malfunction diagnosis is canceled com-
pletely.
The vehicle operating state check begins.
Meanwhile, the Vehicle diagnosis Vehicle diagnosis
activated
activated message appears.
When the check is finished, the Sending
Sending
vehicle diagnosis data... (Voice
vehicle diagnosis data... (Voice
connection may be interrupted dur‐ connection may be interrupted dur‐
ing ing data
data transfer)
transfer) message appears. The
vehicle data can now be sent to the Customer Assistance center. 264
FeaturesStowage and features

X
Press OK
OKto confirm the message.
The voice connection with the Customer
Assistance center is terminated.
The Vehicle Diagnosis: Transfer‐ Vehicle Diagnosis: Transfer‐
ring data...
ring data... message appears.
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted at a later time by another means, e.g. by e-
mail or phone.
Further functions of the vehicle remote mal-
function diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your work-
shop.
R monthly status information e-mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive informa-
tion on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 26).
Information on Roadside Assistance
(Y page 22).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet. Each route can include up to 20 way points. When a route has
been received by the navigation system, the 'Route name' has been saved to mem‐
'Route name' has been saved to mem‐
ory ory card.
card. Do
Doyou
you want
want to
tostart
start route
route
guidance?
guidance? message appears on the
COMAND display. The route is saved to the
SD memory card.
X To start route guidance: selectYes
Yes.
An overview of the route is shown in the
display.
i If you select
No No, the saved route can be
called up later in the navigation menu.
X Select Start
Start.
Route guidance is started.
i Downloaded and saved data can be called
up again in COMAND. Further information
can be found in the "COMAND", "Online
and Internet services" and "Download des-
tination/route" sections.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle. If this
selected speed is exceeded by the vehicle, a
message will be sent to the Customer Assis-
tance center. The Customer Assistance cen-
ter then forwards this information to you. You
can select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated call.
The data which is sent to the Customer Assis-tance center contains the following informa-
tion:
R the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was excee-
ded
Geo fencing Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will
be informed if the vehicle crosses the boun-
daries of the selected areas. You can select Features
265Stowage and features Z

Important safety notes
G
WARNING
When you operate or program the garage door with the integrated garage door opener, per-
sons in the range of movement of the garage
door can become trapped or struck by the
garage door. There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
When programming a garage door opener,
park the vehicle outside the garage. Do not
run the engine while programming.
Programming the remote control Programming
Pay attention to the "Important safety notes"
(Y page 267). Integrated remote control in the rear-view mirror
:
Indicator lamp
;=? Transmitter buttons
A Garage door remote control
B Transmitter button on the garage
door remote control Garage door remote control
Ais not part of
the garage door opener.
i To achieve the best result, insert new bat-
teries in garage door remote control Aof
your garage door drive before program-
ming.
X Delete the memory of the integrated
remote control (Y page 270) before pro-
gramming it for the first time.
X Turn the SmartKey to position 2in the igni-
tion lock (Y page 133).
X Press and hold transmitter button ;,=
or ?.
After a short time, indicator lamp :will
start flashing. It flashes approximately
once per second.
i Indicator lamp
:flashes immediately
the first time that the transmitter button is programmed. If this transmitter button hasalready been programmed, indicator
lamp :will only start flashing at a rate of
once a second after 20 seconds have
elapsed.
X Continue to hold the transmitter button.
X Point transmitter button Bof garage door
remote control Atowards the transmitter
buttons on the rear-view mirror at a dis-
tance of 2 to 12 inches (5 to 30 cm).
i The distance between garage door
remote control Aand the integrated
garage door opener depends on the system of the garage door drive. Several attempts
might be necessary. You should test every
position for at least 20 seconds before try- ing another position.
X Keep transmitter button Bon garage door
remote control Apressed until indicator
lamp :starts to flash rapidly.
The programming has been successful if
indicator lamp :flashes rapidly.
X Release transmitter buttons ;,=or?
on the integrated remote control and trans-
mitter button Bon the garage door remote
control. Features
267Stowage and features Z

If indicator lamp
:goes out after approx-
imately 20 seconds and has not flashed rap-
idly:
X Release transmitter buttons ;,=or?
on the integrated remote control and trans-
mitter button Bon the garage door remote
control.
X Repeat the procedure for the other trans-
mitter buttons. When doing so, vary the
distance between the garage door's
remote control and the transmitter buttons
in the rear-view mirror.
i If the garage door system works with a
rolling code, you must synchronize the
remote control integrated in the rear-view
mirror with the garage door system
receiver after programming.
You will find further information in the
garage door opening system's operating
instructions, e.g. the sections on "Synchro- nizing the transmitter" or "Registering a
new transmitter". You can also call the hot-
line mentioned above.
Synchronizing the rolling code Integrated remote control in the rear-view mirror
: Indicator lamp
;=? Transmitter buttons
A Garage door remote control
B Transmitter button on the garage
door remote control
Your vehicle must be within reach of the
garage door or gate opener drive. Make sure
that neither your vehicle nor any persons/ objects are present within the sweep of the
door or gate.
Observe the safety notes when performing
the rolling code synchronization
(Y page 267).
X Turn the SmartKey to position 2in the igni-
tion lock (Y page 133).
X Press the programming button of the door
or gate drive (see the door or gate drive
operating instructions, e.g. under "Pro-
gramming additional remote controls").
i You now have 30 seconds to initiate the
next step.
X Press previously programmed button ;,
= or? on the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete.
Notes on programming the remote con-
trol
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds.
Therefore, these signals may not last long
enough for the integrated remote control to
recognize the signal during programming.
Comparable with Canadian law, American
garage door openers also have a built-in
"interruption".
If you live in Canada or have difficulties pro-
gramming the garage door opener (regard-
less of where you live) when using the pro-
gramming steps, proceed as follows: 268
FeaturesStowage and features

Integrated remote control in the rear-view mirror
: Indicator lamp
;=? Transmitter buttons
A Garage door remote control
B Transmitter button on the garage
door remote control
X Keep the transmitter button (;, =or?)
depressed until the integrated remote con-
trol has been set up successfully.
X Simultaneously press transmitter button
B on the garage door remote control and
hold for 2 seconds. Then let go for 2 sec-
onds, press again and hold for 2 seconds.
X Repeat this sequence on transmitter but-
ton Bof the garage door remote control
until the frequency signal has been saved.
X If the setup procedure is successful, indi-
cator lamp :flashes once slowly and goes
out after a few seconds.
X Continue with the other programming
steps (see above). Problems when programming Integrated remote control in the rear-view mirror
:
Indicator lamp
;=? Transmitter buttons
A Garage door remote control
B Transmitter button on the garage
door remote control
If you have problems when programming the
integrated remote control, please note the
following:
R Check the transmitter frequency of garage
door remote control A(which can usually
be found on the back of the remote con-
trol).
The integrated remote control is compati-
ble with devices that have units which oper- ate in the frequency range of 280 to
390 MHz.
R replace the batteries in garage door remote
control A. This increases the probability of
garage door remote control Asending a
strong and precise signal to the integrated
remote control on the rear-view mirror.
R When programming, hold garage door
remote control Aat varying distances and
angles from the transmitter button which
you are programming. Try various angles at a distance between 2 and 12 inches (5 to
30 cm) or at the same angle but at varying distances.
R If there is another garage door remote con-
trol for the same device, perform the pro-
gramming steps again using that garage
door opener. Before performing these
steps, make sure that new batteries have Features
269Stowage and features Z

been installed in the garage door remote
control.
R Align the antenna cable of the garage door
opener unit. This can improve signal trans- mission.
Opening/closing the garage door :
Indicator lamp
;=? Transmitter buttons
A Garage door remote control
B Transmitter button on the garage
door remote control
Once programmed, the integrated remote
control will assume the function of the garage door system's remote control. Please also
read the operating instructions for the garage
door system.
X Turn the SmartKey to position 2
(Y page 133) in the ignition lock.
X Press transmitter button ;,=or? on
the integrated remote control in the rear-
view mirror that is programmed to operate
the garage door.
Garage door system with fixed code: indi-
cator lamp :lights up continuously.
Garage door system with rolling code: indi-
cator lamp :flashes briefly and then lights
up for approximately two seconds. This is
repeated for up to 20 seconds.
i The transmitter will transmit a signal for
as long as the transmitter button is being
pressed. The transmission will be halted
after a maximum of 20 seconds and indi- cator lamp
:will flash. Press the trans-
mitter button again, if necessary.
Clearing the remote control memory :
Indicator lamp
;=? Transmitter buttons
A Garage door remote control
B Transmitter button on the garage
door remote control
X Turn the SmartKey to position 2
(Y page 133) in the ignition lock.
X Press and hold transmitter buttons ;
and ?for approximately 20 seconds until
indicator lamp :flashes rapidly.
The memory is cleared.
i Make sure that you clear the remote con-
trol memory before selling the vehicle. Floormat on the driver's side
G
WARNING
Objects in the driver's footwell can restrict the pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use loose floormats and do not place floormats on
top of one another. 270
FeaturesStowage and features

X
Slide the seat backwards.
X To install: place the floormat in the foot-
well.
X Press studs :onto retainers ;.
X To remove: pull the floormat out of retain-
ers ;.
X Remove the floormat. Features
271Stowage and features Z

X
Visit a qualified specialist workshop as
soon as possible. Care
General notes
G
WARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the particu- lar container. Always open your vehicle's
doors or windows when cleaning the inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after clean-
ing. Braking heats the brake discs and the
brake pads/linings, thus drying them. The
vehicle can then be parked. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner. Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents rec-
ommended and approved by Mercedes-Benz. Exterior care
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can damage the paintwork or plastic parts.
! Make sure that the automatic car wash is
suitable for the size of the vehicle. Fold in
the exterior mirrors before the vehicle is
washed. The exterior mirrors could other-
wise be damaged.
! Make sure that the automatic transmis-
sion is in position Nwhen washing your
vehicle in a tow-through car wash. The vehi-
cle could be damaged if the transmission is
in another position.
! Make sure that:
R the side windows and sliding sunroof are
closed completely.
R the blower for the ventilation/heating is
switched off (airflow control is turned to
position 0/theÃandÁ buttons
are switched off).
R the windshield wiper switch is at position
0.
The vehicle could otherwise be damaged.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash. Care
281Maintenance and care Z