Problems with the SmartKey
Problem
Possible causes/consequences and
M
MSolutions You cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X Point the tip of the SmartKey at the driver's door handle from a
distance of approximately 1.5 ft (50 cm) and try to unlock or lock
the vehicle again.
If this does not work: X Check the SmartKey battery (Y page 70) and replace it if nec-
essary (Y page 70).
X Unlock (Y page 75) or lock (Y page 75) the vehicle using the
mechanical key. The SmartKey is faulty.
X Lock or unlock the vehicle using the mechanical key
(Y page 75).
X Have the SmartKey checked at a qualified specialist workshop. You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist work-
shop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the
SmartKey. The SmartKey has been in position
0(Y page 133) for a consid-
erable time.
X Remove the SmartKey and reinsert it into the ignition lock.
X Start the engine. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to turn the SmartKey again.
If this does not work:
X Check the battery and charge it if necessary (Y page 295).
or
X Jump-start the vehicle (Y page 296).
or
X Consult a qualified specialist workshop. 72
SmartKeyOpening and closing
Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in oper-
ation even after the SmartKey has been
removed from the ignition, such as the seat
adjustment, steering wheel adjustment or
memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartment or cargo compart-
ment unless they are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event of
R strong braking maneuvers
R sudden changes of direction
R an accident G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shift the automatic transmission out of park
position P or shift manual transmission into
neutral.
R start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children. Unlocking and opening doors from
the inside
If the vehicle has previously been locked with the SmartKey, opening a door from the inside
will trigger the anti-theft alarm system.
Switch off the alarm (Y page 66).
Only open the door when the traffic situation
permits. Doors
73Opening and closing Z
X
Take the mechanical key out of the Smart-
Key (Y page 70).
X Insert the mechanical key into the lock of
the driver's door as far as it will go.
X Turn the mechanical key clockwise as far as
it will go to position 1.
X Turn the mechanical key back and remove
it.
X Make sure that the doors and the tailgate
are locked.
X Insert the mechanical key into the Smart-
Key.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed. Rear door
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in oper-
ation even after the SmartKey has been
removed from the ignition, such as the seat
adjustment, steering wheel adjustment or
memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartment or cargo compart-
ment unless they are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event of
R strong braking maneuvers
R sudden changes of direction
R an accident 76
Rear doorOpening and closing
:
Front left
; Front right
= Rear right
? Rear left
X Turn the SmartKey to position 1or 2in the
ignition.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
X To open automatically: press the corre-
sponding switch briefly beyond the point of
resistance.
The side window opens completely.
X To interrupt automatic operation: press
or pull the corresponding switch again.
i You can continue to operate the side win-
dows after you switch off the engine or
remove the SmartKey. This function is
available for up to five minutes or until the
driver's or front-passenger door is opened.
i The side windows cannot be operated
from the rear when the override feature for
the side windows is activated (Y page 60).Convenience opening
i The convenience opening feature can
only be operated using the SmartKey. The
SmartKey must be close to the driver's
door handle. You can ventilate the vehicle before you start
driving. To do this, the SmartKey is used to
carry out the following functions simultane-
ously:
R unlock the vehicle
R open the side windows
R open the sliding sunroof
R switch on the seat ventilation for the driv-
er's seat and front-passenger seat
X Point the tip of the SmartKey at the driver's
door handle.
X Press and hold the %button until the
side windows and the sliding sunroof are in the desired position.
X To interrupt convenience opening:
release the %button. Problems with the side windows
G
WARNING
Closing the side windows with increased force
or without the anti-entrapment feature could
lead to serious or even fatal injury. Make sure that nobody can become trapped when clos-
ing the side windows.
Problem: a side window cannot be closed because objects are trapped between the
side window and the door frame.
X Remove the objects.
X Close the side window.
Problem: a side window cannot be closed
and you cannot see the cause.
If a side window is obstructed during closing
and reopens again slightly:
X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed. 78
Side windowsOpening and closing
If a side window is obstructed again during
closing and reopens again slightly:
X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
i If a side window no longer opens or closes
due to a malfunction, contact a qualified
specialist workshop. Sliding sunroof
Important safety notes
! Only open the sliding sunroof if it is free of
snow and ice. Otherwise, malfunctions may
occur.
Do not allow anything to protrude from the sliding sunroof. Otherwise, the seals could
be damaged.
! If the sliding sunroof still cannot be
opened or closed as a result of a malfunc-
tion, contact a qualified specialist work-
shop.
! The weather can change abruptly. It could
start to rain or snow. Make sure that the
sliding sunroof is closed when you leave the
vehicle. The vehicle electronics can be
damaged if water enters the vehicle inte-
rior.
i Resonance noises can occur in addition to
the usual airflow noises when the sliding
sunroof is open. They are caused by minor
pressure fluctuations in the vehicle interior.
Change the position of the sliding sunroof
or open a side window slightly to reduce or
eliminate these noises. Opening and closing the sliding sun-
roof
Overhead control panel
:
To raise
; To open
= To close/lower
X Turn the SmartKey to position 1or 2
(Y page 133) in the ignition.
X Press or pull the ¡switch in the corre-
sponding direction.
X To open automatically: press the
¡ switch briefly beyond the point of
resistance in the direction of arrow ;.
The sliding sunroof opens completely.
X To interrupt automatic operation: press
or pull the ¡switch again.
i When opening and raising the roof, auto-
matic operation is only available if the slid- ing sunroof is in the closed position. Operating the sliding sunroof man-
ually
The actuator is located in the cargo compart-
ment, on the left-hand side behind the rear
wall trim. Sliding sunroof
79Opening and closing Z
If the sliding sunroof is obstructed during
closing and reopens again slightly:
X Immediately after the sliding sunroof
blocks, pull the ¡switch in the over-
head control panel down to the point of
resistance and hold it until the sliding sun-
roof is closed.
If the sliding sunroof is obstructed again dur-
ing closing and reopens again slightly:
X Immediately after the sliding sunroof
blocks, pull the ¡switch in the over-
head control panel down to the point of
resistance and hold it until the sliding sun-
roof is closed. Sliding sunroof
81Opening and closing Z
Useful information
i This Operator's Manual describes all
models and all standard and optional equip- ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops: (Y page 24). Correct driver's seat position
:
Steering wheel
; Seat belts
= Backrest
X Observe the safety guidelines on seat
adjustment (Y page 85).
X Make sure that seat =is adjusted prop-
erly.
Electrical seat adjustment (Y page 86)
When adjusting the seat, make sure that:
R you are as far away from the driver's air bag
as possible.
R you are sitting in a normal upright position. R
you can fasten the seat belt properly.
R you have moved the backrest to an almost
vertical position.
R you have set the seat cushion angle so that
your thighs are gently supported.
R you can depress the pedals properly.
X Check whether the head restraint is adjus-
ted properly (Y page 86).
When doing so, make sure that you have
adjusted the head restraint so that the back
of your head is supported at eye level by the center of the head restraint.
X Observe the safety guidelines on steering
wheel adjustment (Y page 85).
X Make sure that steering wheel :is adjus-
ted properly.
Adjusting the steering wheel electrically
(Y page 91).
When adjusting the steering wheel, make
sure that:
R you can hold the steering wheel with your
arms slightly bent.
R you can move your legs freely.
R you can see all the displays in the instru-
ment cluster clearly.
X Observe the safety guidelines for seat belts
(Y page 43).
X Check whether you have fastened seat
belt ;properly (Y page 44).
The seat belt should:
R fit snugly across your body
R be routed across the middle of your shoul-
der
R be routed in your pelvic area across the hip
joints
X Before starting off, adjust the rear-view mir-
ror and the exterior mirrors in such a way
that you have a good view of road and traf-
fic conditions (Y page 93).
X Vehicles with a memory function: save
the seat, steering wheel and exterior mirror
settings with the memory function
(Y page 95). 84
Correct driver's seat positionSeats, steering wheel and mirrors
Switching the seat heating on/off
General notes G
WARNING
Repeatedly switching on the seat heating can
cause the seat cushion and backrest pads to
become very hot. The health of persons with
limited temperature sensitivity or a limited
ability to react to excessively high tempera-
tures may be affected or they may even suffer burn-like injuries. There is a risk of injury.
Therefore, do not switch the seat heating on
repeatedly.
The red indicator lamps in the button indicate the heating level you have selected.
X Make sure that the SmartKey is in position
2 in the ignition lock.
i If the battery voltage is too low, the seat
heating may switch off.
One or more of the indicator lamps in the
seat heating button are flashing.
Switching the front-seat heating on/off X
To switch on: press button:repeatedly
until the desired heating level is set.
X To switch off: press button:repeatedly
until all the indicator lamps go out.
i The system automatically switches from
level 3to level 2after approximately
8 minutes. The system automatically switches from
level
2to level 1after approximately
10 minutes.
The system automatically switches off
approximately 35 minutes after it is set to
level 1.
Switching the rear-seat heating on/off X
To switch on: press button:repeatedly
until the desired heating level is set.
X To switch off: press button:repeatedly
until all the indicator lamps go out.
i The system automatically switches from
level 3to level 2after approximately
8 minutes.
The system automatically switches from
level 2to level 1after approximately
10 minutes.
The system automatically switches off
approximately 35 minutes after it is set to
level 1.
Problems with the seat heating If the on-board voltage is too low, the seat
heating is switched off automatically.
X Switch off electrical consumers that you do
not need, such as the rear window
defroster or interior lighting.
If the on-board voltage is only interrupted
briefly, the seat heating will switch back on Seats
89Seats, steering wheel and mirrors Z