2015 MERCEDES-BENZ E-Class SEDAN Keyless go

Problems with the SmartKey
Problem
Possible causes/consequences and
0050
0050Solutions You can no longer lock
or unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X Check the SmartKey battery (Y page 87) and replace it if nec-
essary (Y page 87).
If this does not work:
X Unlock (Y page 91) or lock (Y page 91) the vehicle using the
mechanical key. The SmartKey is faulty.
X Unlock (Y page 91) or lock (Y page 91) the vehicle using the
mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. The SmartKey battery is discharged or nearly discharged.
X Check the SmartKey battery (Y page 87) and replace it if nec-
essary (Y page 87).
If this does not work:
X Unlock (Y page 91) or lock (Y page 91) the vehicle using the
mechanical key. There is interference from a powerful source of radio waves.
X Unlock (Y page 91) or lock (Y page 91) the vehicle using the
mechanical key. KEYLESS-GO is malfunctioning.
X Lock/unlock the vehicle using the remote control function of
the SmartKey.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote
control function:
X Unlock (Y page 91) or lock (Y page 91) the vehicle using the
mechanical key.
X Have the vehicle and SmartKey checked at a qualified specialist
workshop. You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist work-
shop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. 88
SmartKeyOpening and closing

Problem
Possible causes/consequences and
0050
0050Solutions You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 352).
or
X Jump-start the vehicle (Y page 353).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. There is interference from a powerful source of radio waves.
X Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the vehicle. Always keep the SmartKey out of
reach of children.
Ideally, place luggage or loads in the trunk/
cargo compartment. Observe the loading
guidelines (Y page 292). Unlocking and opening doors from
the inside
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 68). Doors
89Opening and closing Z

X
To unlock a front door: pull door han-
dle 0044.
Locking knob 0043pops up.
The door is unlocked and can be opened.
X To open a front door: pull door handle0044.
X To unlock a rear door: pull up locking
knob 0043.
The door is unlocked and can be opened.
X To open a rear door: pull door handle0044. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. X
To unlock: press button 0043.
X To lock: press button 0044.
If all the doors are closed, the vehicle locks.
Meanwhile, the fuel filler flap will not be
locked or unlocked. You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with the SmartKey or KEYLESS-GO.
You can open a door from inside the vehicle
even if it has been locked.
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 68).
If a locked door is opened from the inside, the
previous unlock status of the vehicle will be
taken into consideration if:
R the vehicle was locked using the locking
button for the central locking, or
R if the vehicle was locked automatically
The vehicle will be fully unlocked if it had pre- viously been fully unlocked. If only the driver's
door had been previously unlocked, only the
door which has been opened from the inside
is unlocked. Automatic locking feature
X
To deactivate: press and hold button 0043
for about five seconds until a tone sounds.
X To activate: press and hold button 0044for
about five seconds until a tone sounds.
i If you press one of the two buttons and do
not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning. 90
DoorsOpening and closing

Opening/closing from outside
Opening Handle (example: Sedan)
X Press the 0036button on the SmartKey.
X Sedan: pull handle 0043.
X Raise the trunk lid.
Wagon: if you pull handle 0043and keep it in
this position, you can open the tailgate man-
ually. If you release the handle, the tailgate
opens automatically.
Closing Recess (example: Sedan)
X Pull the trunk lid/tailgate down using
recess 0043.
X Wagon: let the tailgate drop and engage in
the lock.
X If necessary, lock the vehicle with the 0037
button on the SmartKey (Y page 84) or with
KEYLESS-GO (Y page 85). i
If a KEYLESS-GO key is detected in the
trunk/cargo compartment, the trunk lid/
tailgate will not lock.
Sedan: the trunk lid then opens again. Opening/closing automatically from
outside
Important safety notes G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the
trunk lid/tailgate is open when the engine is
running, especially if the vehicle is in motion.
There is a risk of poisoning.
Always switch off the engine before opening
the trunk lid/tailgate. Never drive with the
trunk lid/tailgate open.
! The trunk lid/tailgate swings upwards
and to the rear when opened. Therefore,
make sure that there is sufficient clearance
above and behind the trunk lid/tailgate.
Opening You can open the trunk lid/tailgate automat-
ically with the SmartKey or the handle in the
trunk lid/tailgate.
X Press and hold the 0054button on the
SmartKey until the trunk lid/tailgate
opens.
or
X If the trunk lid/tailgate is unlocked, pull the
handle of the trunk lid/tailgate and release it again immediately (Y page 93). Trunk/cargo compartment
93Opening and closing Z

Closing
Closing button and locking button (example:
Sedan)
Sedan: on vehicles with the trunk lid remote
closing feature, you can close the trunk lid
automatically. For vehicles with trunk lid
remote closing feature and KEYLESS-GO: you can simultaneously close the trunk lid and
lock the vehicle.
Wagon: for vehicles with KEYLESS-GO, you
can simultaneously close the tailgate and
lock the vehicle.
X To close: press closing button 0043in the
trunk lid/tailgate.
X To simultaneously close the trunk lid/
tailgate and lock the vehicle:
Press closing button 0044in the trunk lid/
tailgate. The KEYLESS-GO key must be in
the rear detection range of the vehicle.
The trunk lid/tailgate closes.
If all the doors are closed, the vehicle locks.
i If KEYLESS-GO detects a SmartKey in the
trunk/cargo compartment, the trunk lid/
tailgate opens again after it is closed.
If KEYLESS-GO detects a second SmartKey outside the vehicle, the trunk lid/tailgate
remains closed. HANDS-FREE ACCESS
Important safety notes G
WARNING
The vehicle's exhaust system may be very hot. You could burn yourself by touching the
exhaust system if you use HANDS-FREE
ACCESS. There is a risk of injury. Always
ensure that you only make the kicking move-
ment within the detection range of sensors.
! If the SmartKey is within the rear detec-
tion range of KEYLESS-GO, the following
situations, for example, could lead to the
unintentional opening of the trunk lid/tail-
gate:
R using a car wash
R using a power washer
Make sure that the SmartKey is at least
6.5 ft (2 m) away from the vehicle.
General notes Sedan:
with KEYLESS-GO and HANDS-FREE
ACCESS, you can open or close the trunk lid
or stop the closing procedure without using
your hands.
Wagon: with KEYLESS-GO and HANDS-FREE
ACCESS, you can open or close the tailgate or
stop the procedure without using your hands.
This is useful if you have your hands full. To do this, make a kicking movement under the
bumper with your foot.
Observe the following points:
R Carry your KEYLESS-GO key about your
person. The KEYLESS-GO key must be in
the rear detection range of the vehicle.
R When making the kicking movement, make
sure that you are standing firmly on the
ground and that there is sufficient clear-
ance to the rear of the vehicle. You could
otherwise lose your balance e.g. on ice. 94
Trunk/cargo compartmentOpening and closing

(Example: Sedan)
R Always ensure that you only make the kick-
ing movement within the detection range of
sensors 0043.
R Stand at least 12 in (30 cm) away from the
rear area while doing so.
R Do not come into contact with the bumper
while making the kicking movement. Oth-
erwise, the sensors may not function cor-
rectly.
R HANDS-FREE ACCESS does not function
when the engine is started.
R If a KEYLESS-GO key is within the rear
detection range of KEYLESS-GO, HANDS-
FREE ACCESS could be triggered. For this
reason, the trunk lid/tailgate could open or close unintentionally, e.g. if you:
- set something down or lift something up
behind the vehicle.
- polish the rear of the vehicle.
Do not carry the KEYLESS-GO key about
your person in these situations or in situa-
tions similar to these. You can thus avoid
unintentionally opening or closing the trunk lid/tailgate.
R Dirt caused by road salt around sensors 0043
may restrict functionality.
R Using the HANDS-FREE ACCESS with a
prosthetic leg may restrict functionality. Operation
(Example: Sedan)
X To open/close: kick into sensor detection
range 0043under the bumper with your foot.
Sedan: you will hear a warning tone while
the trunk lid is closing.
Wagon: you will hear a warning tone while
the tailgate is opening or closing.
X If the trunk lid/tailgate does not open
after several attempts: wait at least ten
seconds, then move your foot under the
bumper again.
i If you hold your foot under the bumper for
too long, the trunk lid/ tailgate does not
open or close. Repeat the leg movement
more quickly if this occurs.
Sedan: to cancel the closing procedure:
R move your foot in sensor detection
range 0043under the bumper
R pull the handle on the outside of the trunk
lid
R press the closing button in the trunk lid, or
R press the 0054button on the SmartKey
If the closing procedure of the trunk lid is
canceled, the trunk lid opens again auto-
matically.
Wagon: to stop the opening or closing pro-
cedure:
R move your foot in sensor detection
range 0043under the bumper
R pull the handle on the outside of the tailgate Trunk/cargo compartment
95Opening and closing Z

X
Insert the mechanical key into the trunk lid
lock as far as it will go.
X Turn the mechanical key clockwise from
position 0047to position 0048.
X Remove the mechanical key.
X Insert the mechanical key into the Smart-
Key. Unlocking the trunk (Sedan)
! The trunk lid swings upwards when
opened. Therefore, make sure that there is sufficient clearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey or KEYLESS-GO, use the mechani-
cal key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered (Y page 81).
X Take the mechanical key out of the Smart-
Key (Y page 86).
X Insert the mechanical key into the trunk lid
lock as far as it will go. X
Turn the mechanical key counter-clockwise
from position 0047as far as it will go to posi-
tion 0048.
The trunk is unlocked.
X Turn the mechanical key back to position
0047 and remove it.
X Insert the mechanical key into the Smart-
Key.
i When you lock the vehicle (Y
page 91),
the trunk is also locked. Trunk emergency release (Sedan)
You can open the trunk lid from inside the
vehicle with the emergency release button. X
Press emergency release button 0043briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked and opened
with the trunk lid emergency release when
the vehicle is stationary or while driving.
The trunk lid emergency release does not
open the trunk lid if the battery is disconnec- ted or discharged.
Trunk lid emergency release light:
R emergency release button 0043flashes for
30 minutes after the trunk lid is opened.
R emergency release button 0043flashes for
60 minutes after the trunk lid is closed. Tailgate emergency release (Wagon)
General notes !
The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and behind the tailgate.
i Tailgate opening dimensions
(Y page 419).
If the tailgate can no longer be opened from
outside the vehicle, use the emergency
release on the inside of the tailgate.
On vehicles with a folding bench seat, you can
use the handle to open the tailgate from
inside the vehicle (Y page 93).98
Trunk/cargo compartmentOpening and closing

Convenience closing feature
Important safety notes Information on the side window reversing fea-
ture (Y page 99). G
WARNING
When the convenience closing feature is oper- ating, parts of the body could become trapped
in the closing area of the side window and the
sliding sunroof. There is a risk of injury.
Observe the complete closing procedure
when the convenience closing feature is oper-
ating. Make sure that no body parts are in
close proximity during the closing procedure.
Proceed as follows if someone is trapped:
With the SmartKey:
X Release the 0037button.
X Press and hold the 0036button until the
side windows and the sliding sunroof or the panorama roof with power tilt/sliding
panel open again.
Using KEYLESS-GO: X Release the sensor surface on the door
handle.
X Pull the door handle immediately and hold
it.
The side windows and the sliding sunroof or
the panorama roof with power tilt/sliding
panel open.
General notes When you lock the vehicle, you can simulta-
neously:
R close the side windows
R close the sliding sunroof or the panorama
roof with power tilt/sliding panel
On vehicles with a panorama roof with power tilt/sliding panel, you can then close the
roller sunblinds. Using the SmartKey X
Vehicles without KEYLESS-GO: point the
tip of the SmartKey at the door handle on
the driver's door.
X Vehicles with KEYLESS-GO: the Smart-
Key must be in close proximity to the vehi- cle.
X Press and hold the 0037button until the
side windows and the sliding sunroof or the
panorama roof with power tilt/sliding
panel are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
X Press and hold the 0037button again until
the roller sunblinds of the panorama roof
with power tilt/sliding panel close.
X To interrupt convenience closing:
release the 0037button.
Using KEYLESS-GO The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed.
X
Touch recessed sensor surface 0043on the
door handle until the side windows and the sliding sunroof or the panorama roof with
power tilt/sliding panel are fully closed.
X Touch recessed sensor surface 0043on the
door handle until the side windows and the sliding sunroof or the panorama roof with
power tilt/sliding panel are fully closed. Side windows
101Opening and closing Z