2015 MERCEDES-BENZ CLS-Class service

Vehicle
Display messages
Possible causes/consequences and
M
MSolutions Shift
Shift
to
to'P'
'P' or
or'N'
'N'
to Start Engine
to Start Engine You have attempted to start the engine with the transmission in
position Ror D.
X Shift the selector lever to position Por N. Apply Brake
Apply Brake
to Shift from 'P' to Shift from 'P' You have attempted to shift the selector lever to position
D,Ror N
without depressing the brake pedal.
X Depress the brake pedal. Risk of Rolling
Risk of Rolling
Away Away
Vehicle Not in 'P' Vehicle Not in 'P' The driver's door is open or not fully closed and the selector lever
is in position R,N or D.
A warning tone also sounds.
G WARNING
The vehicle may roll away.
There is a risk of an accident. X Shift the selector lever to position P.
X Secure the vehicle against rolling away (Y page 170).
X Close the driver's door completely. Service Required Service Required
Do Do
Not
Not Shift
Shift Gears
Gears
Visit Dealer
Visit Dealer You cannot change the transmission position due to a malfunction.
A warning tone also sounds.
If transmission position Dis selected:
X Drive to a qualified specialist workshop without shifting the
transmission from position D.
If transmission position R,Nor Pis selected:
X Secure the vehicle against rolling away (Y page 170).
X Notify a qualified specialist workshop or breakdown service. Only Shift Only Shift
to 'P' when Vehi‐ to 'P' when Vehi‐
cle is Stationary cle is Stationary The vehicle is moving.
X
Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Shift the selector lever to position P.270
Display messagesOn-board computer and displays

Display messages
Possible causes/consequences and
M
MSolutions Transmission Mal‐
Transmission Mal‐
function Stop function Stop A malfunction has occurred in the mechanical transmission com-
ponents.
A warning tone also sounds. The gearbox automatically shifts to
position N.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Shift the selector lever to position P.
X Secure the vehicle against rolling away (Y page 170).
X Notify a qualified specialist workshop or breakdown service. Auxiliary Battery Auxiliary Battery
Malfunction Malfunction The auxiliary battery for the transmission is no longer being
charged.
X Visit a qualified specialist workshop at the next opportunity.
X Until then, shift the selector lever to position Pbefore you switch
off the engine.
X Before leaving the vehicle, apply the parking brake. N the trunk lid is open.
Sedan: the trunk lid is open.
X Close the trunk lid. M The hood is open. A warning tone also sounds.
G WARNING
The open hood may block your view when the vehicle is in motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Secure the vehicle against rolling away (Y page 170).
X Close the hood. C At least one door is open. A warning tone also sounds.
X Close all the doors. _
Rear Rear
Left
LeftBackrest
Backrest
Not Latched
Not Latched or
Rear Right Back‐ Rear Right Back‐
rest Not Latched rest Not Latched The backrest in the rear is not engaged on the left-hand and/or
right-hand side. A warning tone also sounds.
X Push the backrest back until it engages. Display
messages
271On-board computer and displays Z

Display messages
Possible causes/consequences and
M
MSolutions Ð
Power Power
Steering
Steering Mal‐
Mal‐
function See Oper‐
function See Oper‐
ator's Manual ator's Manual The power steering is malfunctioning.
A warning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a risk of an accident. X Check whether you are able to apply the extra force required.
X If you are able to steer safely: carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. Phone No Service Phone No Service Your vehicle is outside the network provider's transmitter/
receiver range.
X Wait until the mobile phone operational readiness symbol
appears in the multifunction display. ¥
Check Washer Fluid Check Washer Fluid The washer fluid level in the washer fluid reservoir has dropped
below the minimum.
X Add washer fluid (Y page 315).SmartKey
Display messages
Possible causes/consequences and
M MSolutions Â
Key Does Not Key Does Not
Belong to Vehicle Belong to Vehicle You have put the wrong SmartKey in the ignition lock.
X Use the correct SmartKey. Â
Take Take
Your
YourKey
Keyfrom
from
Ignition
Ignition The SmartKey is in the ignition lock.
X Remove the SmartKey. Â
Obtain a New Key Obtain a New Key The SmartKey needs to be replaced.
X Visit a qualified specialist workshop. Â
Replace Replace
Key
KeyBattery
Battery The battery of the KEYLESS-GO key is discharged.
X Change the batteries (Y page 87).272
Display
messagesOn-board computer and displays

Socket in the rear-compartment center
console X
Slide cover ;forwards.
X Lift up the cover of socket :.mbrace
General notes The mbrace system is only available in the
USA.
You must have a license agreement to acti-
vate the mbrace service. Make sure that your system is activated and operational. To log in,
press the ïMB Info call button. If any of
the steps mentioned are not carried out, the
system may not be activated.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Shortly after successfully registering with the
mbrace service, a user ID and password will
be sent to you by mail. You can use this pass-
word to log onto the mbrace area under "Own-
ers Online" at http://www.mbusa.com.
The system is available if:
R it has been activated and is operational
R the corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center R
a service subscription is available
R the starter battery is sufficiently charged
Determining the location of the vehicle on a
map is only possible if:
R GPS reception is available.
R the vehicle position can be forwarded to
the Customer Assistance Center.
The mbrace system To adjust the volume during a call, proceed as
follows:
X Press the WorX button on the mul-
tifunction steering wheel.
or
X Use the COMAND/Audio 20 volume con-
trol.
The system offers various services, e.g.:
R Automatic and manual emergency call
R Roadside Assistance call
R MB Info call
You can find information and a description of all available features under "Owners Online"
at http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis.
A malfunction in the system has been detec-
ted if one of the following occurs:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in the FRoadside
Assistance button does not light up during
self-diagnosis of the system.
R The indicator lamp in the ïMB Info call
button does not light up during self-diag-
nosis of the system. Features
299Stowage and features Z

R
The indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
- SOS button
- F Roadside Assistance call button
- ï MB Info call button
R The Inoperative Inoperative or theService Not
Service Not
Activated
Activated message appears in the multi-
function display after the system self-diag-
nosis.
If a malfunction is indicated as outlined
above, the system may not operate as expec-
ted. In the event of an emergency, help will
have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Emergency call Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an emergency if:
R you see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
R the vehicle is on a dangerous section of
road
R the vehicle is not visible or cannot easily be
seen by other road users, particularly whendark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle. General notes
Observe the notes on system activation
(Y page 299).
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered. You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated man- ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The Connecting Call
Connecting Call message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected Call Connected message appears in the
multifunction display.
All important information on the emergency is
transmitted, for example:
R current location of the vehicle (as deter-
mined by the GPS system)
R vehicle identification number
R information on the severity of the accident
Shortly after the emergency call has been ini-
tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con-
tinuously.
The Call Failed
Call Failed message appears in the
multifunction display and must be confirmed. 300
FeaturesStowage and features

In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call manually:
press cover :briefly to open.
X Press SOS button ;briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X After the emergency call, close cover :.
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside Assistance button X
To call Roadside Assistance: press Road-
side Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active.
The Connecting Connecting Call Callmessage appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
Call Con‐
nected
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y page 305).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separatembrace manual. Features
301Stowage and features Z

The system has not been able to initiate a
Roadside Assistance call, if:
R the indicator lamp for Roadside Assistance
call button Fis flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed Call Failed message appears in the
multifunction display.
X To end a call: press the~button on the
multifunction steering wheel.
or
X Press the corresponding COMAND/Audio
20 button for ending a phone call.
MB Info call button X
To call MB Info: press MB Info call but-
ton :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The Connecting Connecting Call
Callmessage appears in
the multifunction display. The audio output
is muted.
If a connection can be made, the Call Con‐
Call Con‐
nected
nected message appears in the multifunction
display. If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
You can find further information on the
mbrace system under "Owners Online" at
http://www.mbusa.com.
The system has not been able to initiate an
MB Info call, if:
R the indicator lamp in MB Info call button
ï is flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed Call Failed message appears in the
multifunction display.
X To end a call: press the~button on the
multifunction steering wheel.
or X Press the corresponding COMAND/Audio
20 button for ending a phone call.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer- 302
FeaturesStowage and features

gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R the ~ button on the multifunction steer-
ing wheel
R the corresponding button in COMAND/
Audio 20 to end the voice call
When a call is initiated, the audio system is
muted.
The mobile phone is no longer connected to
COMAND/Audio 20.
However, if you want to use your mobile
phone, do so only when the vehicle is station-
ary and in a safe location.
Downloading destinations Downloading destinations
Downloading destinations gives you access
to a database with over 15 million points of
interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the location of Points of Interest (POIs)/impor-
tant destinations in the vicinity.
Furthermore, you can download routes with
up to four way points.
You are prompted to confirm route guidance
to the address entered.
X Select Yes
Yes by turning cVdor sliding XVY
the controller and confirm with W.
The system calculates the route and sub-
sequently starts the route guidance with
the address entered.
If you select No Nothe address can be stored in
the address book. The destination download function is availa-
ble if:
R the vehicle is equipped with a navigation
system.
R the relevant mobile phone network is avail-
able and data transfer is possible.
Route Assistance
This service is part of the mbrace PLUS Pack-
age and cannot be purchased separately.
You can use the route assistance function
even if the vehicle is not equipped with a nav- igation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the cur-
rent route section.
Search & Send General notes
To use "Search & Send", your vehicle must be
equipped with mbrace and a navigation sys-
tem. Additionally, an mbrace service sub-
scription must be completed.
"Search & Send" is a destination entry ser-
vice. A destination address which is found on
Google Maps ®
can be transferred via mbrace
directly to your vehicle's navigation system.
Specifying and sending the destination
address
X Go to the website http://
maps.google.com and enter a destination
address into the entry field.
X To send the destination address to the
e-mail address of your mbrace account:
click on the corresponding button on the
website.
Example: Features
303Stowage and features Z