Useful information
i This Owner's Manual describes all models,
series and optional equipment for your vehi-
cle that were available at the time of going to
press. National variations are possible. Note
that your vehicle may not be equipped with all
of the functions described. This is also the
case for systems and functions relevant to
safety.
i Read the information on qualified specialist
workshops: (Y page 23). Key
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle, they could:
R open doors, thereby endangering other per-
sons or road users
R get out and be struck by oncoming traffic
R operate vehicle equipment and become
trapped, for example
In addition, the children could also set the
vehicle in motion by, for example:
R releasing the parking brake
R shifting the transmission out of park posi-
tion P
R starting the vehicle's drive system
There is a risk of an accident and injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children and animals unattended in the vehi-
cle. Keep the keys out of the reach of children. G
WARNING
If you attach heavy or large objects to the key, the key could be unintentionally turned in the
ignition lock. This could cause the engine to
be switched off. There is a risk of an accident.
Do not attach any heavy or large objects to the
key. Remove any bulky keyrings before insert-
ing the key into the ignition lock. !
Keep the key away from strong magnetic
fields. Otherwise, the remote control function could be affected.
Strong magnetic fields can occur in the vicin-
ity of powerful electrical installations.
Do not keep the key: R with electronic devices, e.g. a mobile phone
or another key
R with metallic objects, e.g. coins or metal film
R inside metallic objects, e.g. a metal case
Vehicles with KEYLESS-GO start function: do
not keep the key in the luggage compartment.
Otherwise, the key may not be detected, e.g.
when starting the drive system using the Start/
Stop button.
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury.
Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld-
erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the outside, the double lock function is activated as stand-
ard. It is then not possible to open the doors
from inside the vehicle. You can deactivate the
double lock function by deactivating the interior
motion sensor (Y page 69). The doors can then
be opened from the inside after the vehicle has
been locked from the outside. You can open the rear doors from inside the vehicle if they are not
secured by the child-proof locks (Y page 60).
The anti-theft alarm system is triggered if the
door is opened from the inside. Switch off the
alarm (Y page 68). G
WARNING
If persons (particularly children) are exposed
to heat or cold for a prolonged period, there is a risk of serious or even fatal injuries. Never
leave persons (particularly children) unatten-
ded in the vehicle. Key
71Opening and closing Z
Key functions
:
& Locks the vehicle
; % Unlocks the vehicle
X To unlock centrally: press the%button.
If you do not open the vehicle within approx-
imately 40 seconds of unlocking:
R the vehicle locks again
R protection against theft is reactivated
X To lock: press the &button.
The key centrally locks/unlocks:
R the doors
R the tailgate
R the charge socket flap
When unlocking, the turn signals flash once.
When locking, they flash three times.
When the locator lighting is activated in Audio
20/COMAND Online, it lights up when it is dark
after the vehicle is unlocked with the remote
control (see separate operating instructions).
You can also set an audible signal to confirm
that the vehicle has been locked. The audible
signal can be activated or deactivated using the
on-board computer (Y page 187).KEYLESS-GO
General notes Bear in mind that the drive system can be star-
ted by any of the vehicle occupants if there is a
key in the vehicle.
Locking and unlocking You can start, lock or unlock the vehicle using
KEYLESS-GO. To do this, you need to carry the
key with you. You can combine the KEYLESS-GO functions with the functions of a conventional
key. Unlock the vehicle by using KEYLESS-GO,
for instance, and lock it using the &button
on the key.
The driver's door and the door at which the han- dle is used must both be closed. The key must beoutside the vehicle. When locking or unlocking
with KEYLESS-GO, the distance between the keyand the corresponding door handle must not be
greater than 1 m.
A check which periodically establishes a radio
connection between the vehicle and the key
determines whether a valid key is in the vehicle. This occurs, for example:
R when starting the drive system
R whilst driving
R when the external door handles are touched
R during convenience closing X
To unlock the vehicle: touch the inner sur-
face of the door handle.
X To lock the vehicle: touch sensor surface :
or ;.
Make sure that you do not touch the inner
surface of the door handle.
X Convenience closing feature: touch
recessed sensor surface ;for an extended
period.
For further information on the convenience
closing feature (Y page 83).72
KeyOpening and closing
Problems with the key
Problem
Possible causes/consequences and
M
MSolutions You cannot lock or
unlock the vehicle using
the key. The key battery is discharged or nearly discharged.
X Vehicles without KEYLESS-GO or KEYLESS-GO start function:
try again to lock/unlock the vehicle using the remote control func-
tion of the key. Point the tip of the key at the driver's door handle
from close range and press the %or& button.
If this does not work:
X Check the key battery (Y page 74) and replace it if necessary
(Y page 75).
X Lock (Y page 80) or unlock (Y page 80) the vehicle using the
emergency key element. There is interference from a powerful source of radio waves.
X Vehicles without KEYLESS-GO or KEYLESS-GO start function:
try again to lock/unlock the vehicle using the remote control func-
tion of the key. Point the tip of the key at the driver's door handle
from close range and press the %or& button.
If this does not work:
X Lock (Y page 80) or unlock (Y page 80) the vehicle using the
emergency key element. The key is faulty.
X Lock (Y page 80) or unlock (Y page 80) the vehicle using the
emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock or
unlock the vehicle using
KEYLESS-GO. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 74) and replace it if necessary
(Y page 75).
If this does not work: X Lock (Y page 80) or unlock (Y page 80) the vehicle using the
emergency key element. There is interference from a powerful source of radio waves.
X Lock (Y page 80) or unlock (Y page 80) the vehicle using the
emergency key element. 76
KeyOpening and closing
Problem
Possible causes/consequences and
M
MSolutions There is a fault with KEYLESS-GO.
X Lock/unlock the vehicle using the remote control function of the
key.
X Have the vehicle and key checked at a qualified specialist work-
shop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function:
X Lock (Y page 80) or unlock (Y page 80) the vehicle using the
emergency key element.
X Have the vehicle and key checked at a qualified specialist work-
shop. The drive system cannot
be started using the key. the on-board voltage is too low
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the drive system again.
If this does not work: X Check the 12 V battery and charge it if necessary (Y page 256).
or
X Check the high-voltage battery and charge it if necessary
(Y page 135).
or
X Jump-start the vehicle (Y page 258).
or
X Consult a qualified specialist workshop. The drive system cannot
be started using the
Start/Stop button. The
key is in the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 74) and replace it if necessary
(Y page 75).
If this does not work: X Start your vehicle with the key in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Key
77Opening and closing Z
sufficient. If necessary, counteract the reduced
regenerative braking effect by applying the
brake yourself.
Before commencing your journey, ensure that
the charging cable required for charging the
high-voltage battery is in the vehicle. Key positions
Key g
To remove the key
1 Power supply for some consumers, such as
the windscreen wipers
2 Ignition (power supply for all consumers)
and drive position
3 To start the vehicle
i If the key does not belong to the vehicle, it
can still be turned in the ignition lock. How-
ever, the ignition will not be switched on. and
the drive system cannot be started.
Start/Stop button General notes
Vehicles with KEYLESS-GO are equipped with
keys featuring an integrated KEYLESS-GO func- tion and a detachable Start/Stop button.
A check which periodically establishes a radio
connection between the vehicle and the key
determines whether a valid key is in the vehicle. This occurs, for example, when starting the drivesystem.
When you insert the Start/Stop button into the
ignition lock, the system needs approximately
two seconds recognition time. You can then use the Start/Stop button.
Pressing the Start/Stop button several times in
succession corresponds to the different key positions in the ignition lock. This is only the
case if you are not depressing the brake pedal.
If you depress the brake pedal and press the
Start/Stop button, the drive system starts
immediately.
To start the vehicle without actively using the
key:
R the Start/Stop button must be inserted in the
ignition lock
R the key must be in the vehicle
R the vehicle must not be locked with the key or
KEYLESS-GO (Y page 72)
Do not keep the KEYLESS-GO key:
R with electronic devices, e.g. a mobile phone
or another key
R with metallic objects, e.g. coins or metal film
R inside metallic objects, e.g. a metal case
This can affect the functionality of KEYLESS-GO.
If you lock the vehicle with the key's remote
control or with KEYLESS-GO, after a short time:
R you will not be able to switch on the ignition
with the Start/Stop button
R you will not be able to start the drive system
with the Start/Stop button until the vehicle is
unlocked again
If you lock the vehicle centrally using the button
on the front door (Y page 79), you can continue
to start the drive system with the Start/Stop
button.
The drive system can be switched off while the
vehicle is in motion by pressing and holding the
Start/Stop button for three seconds.
Key positions with the Start/Stop button :
Start/Stop button
; Ignition lock
When you switch on the ignition, all of the indi-
cator lamps in the instrument cluster light up. 126
DrivingDriving and parking