Note: Including to the extent that any law pertaining to Event
Data Recorders applies to SYNC® or its features, please note the
following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash
involving the deployment of an airbag or, in certain vehicles, the
activation of the fuel pump shut-off. Certain versions or updates
to 911 Assist may also be capable of being used to electronically
or verbally provide to 911 operators the vehicle location (such as
latitude and longitude), and/or other details about the vehicle or
crash or personal information about the occupants to assist 911
operators to provide the most appropriate emergency services. If
you do not want to disclose this information, do not activate the
911 Assist feature. See your SYNC® chapter for more
information.
Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only), the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”), only to help provide you with the directions,
traffic reports, or business searches that you request. If you do
not want Ford or its vendors to receive this information, do not
activate the service. For more information, see Traffic, Directions
and Information, Terms and Conditions. See your SYNC® chapter
for more information.
CALIFORNIA PROPOSITION 65
WARNING:Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to the
State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Note: Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
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•Driver seat position sensor.
• Front crash severity sensors.
• Restraints control module with impact and safing sensors.
• Restraint system warning light and backup tone.
• The electrical wiring for the airbags, crash sensor(s), safety belt
pretensioners, front safety belt usage sensors, driver seat position
sensor, and indicator lights.
How does the Restraint Safety System work?
The Restraint Safety System can adapt the deployment strategy of your
vehicle’s safety devices according to crash severity and occupant
conditions. A collection of crash and occupant sensors provides
information to the restraints control module. During a crash, the
restraints control module may activate the safety belt pretensioners
and/or either one or both stages of the dual-stage airbag supplemental
restraints based on crash severity and occupant conditions.
SOS POST-CRASH ALERT SYSTEM™
The system flashes the direction indicator lamps and the horn sounds
(intermittently) in the event of a serious impact that deploys an airbag
equipped on your vehicle.
The horn and lamps turn off when:
• You press the hazard button.
• You press the panic button (if equipped) on the remote entry
transmitter.
• Your vehicle runs out of power.
DRIVER AND PASSENGER AIRBAGS
WARNING: Never place your arm or any objects over an airbag
module. Placing your arm over a deploying airbag can result in
serious arm fractures or other injuries. Objects placed on or over the
airbag inflation area may cause those objects to be propelled by the
airbag into your face and torso causing serious injury.
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Engine Coolant TemperatureIlluminates when the engine coolant temperature is high. Stop
the vehicle as soon as possible, switch off the engine and let
cool.
Engine Oil If it illuminates with the engine running or when you are
driving, this indicates a malfunction. Stop your vehicle as soon
as it is safe to do so and switch the engine off. Check the
engine oil level.
Note: Do not resume your journey if it illuminates despite the level
being correct. Have the system checked by your authorized dealer.
Fasten Safety belt
It will illuminate and a chime will sound to remind you to fasten
your safety belt.
Front Airbag If it fails to illuminate on startup, continues to flash or remains
on, it indicates a malfunction. Have the system checked by your
authorized dealer. A chime will sound when there is a
malfunction in the indicator light.
High Beam
It will illuminate when the headlamp high beam is switched on.
It will flash when you use the headlamp flasher.
Hill descent (if equipped) Illuminates when hill descent is switched on.
Liftgate ajar It will illuminate when the ignition is on and liftgate is not
completely closed.
Low Fuel Level It will illuminate when the fuel level is low or near empty.
Refuel as soon as possible.
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SITTING IN THE CORRECT POSITION
WARNING:Sitting improperly out of position or with the
seatback reclined too far can take off weight from the seat
cushion and affect the passenger sensing system, resulting in serious
injury or death in a crash. Always sit upright against your seatback,
with your feet on the floor.
WARNING: Do not recline the seatback as this can cause the
occupant to slide under the seat’s safety belt, resulting in severe
personal injury in the event of a crash.
WARNING: Do not place objects higher than the seatbacks to
reduce the risk of injury in a crash or during heavy braking or
when stopping suddenly.
When you use them properly, the
seat, head restraint, safety belt and
airbags will provide optimum
protection in the event of a crash.
We recommend that you follow
these guidelines:
• Do not recline the seatback more than 30 degrees from vertical.
• Sit in an upright position with the base of your spine as far back as
possible.
• Adjust the head restraint so that the top of it is level with the top of
your head and as far forward as possible, remaining comfortable.
• Keep sufficient distance between yourself and the steering wheel. We
recommend a minimum of 10 inches (25 centimeters) between your
breastbone and the airbag cover.
• Hold the steering wheel with your arms slightly bent.
• Bend your legs slightly so that you can press the pedals fully.
• Position the shoulder strap of the safety belt over the center of your
shoulder and position the lap strap tightly across your hips.
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Note:Lincoln Black Label vehicles may have Alcantara microfiber fabric
on the seats, headliner, floor mats and door panels.
Depending on the type of stain, use water, lemon juice or pure ethyl
alcohol when cleaning. For cleaning Alcantara microfiber cloth, refer to
the following chart:
Type of stain Cleaning procedure
Fruit juice, jam, jelly, syrup or
ketchup. Use lukewarm water and rinse
by dabbing with clean water.
Blood, egg, excrement or urine. Use cold water and rinse by
dabbing with clean water.
Avoid warm water because it
makes these substances
coagulate.
Liquor, alcoholic beverages, wine,
beer, cola and tea. Use lukewarm water. If the
color remains, treat with lemon
juice and then rinse.
Indelible pencil, cocoa, chocolate,
pastry with cream or chocolate,
ice-cream or mustard. Use lukewarm water and rinse
by dabbing with clean water.
Vinegar, hair gel, tomato sauce or
coffee with sugar. Use lemon juice, wipe with
lukewarm water and rinse by
dabbing with clean water.
Dye transfer and all other stains. Use ethyl alcohol, then dab with water.
CLEANING THE CLIMATE CONTROLLED SEATS (IF EQUIPPED)
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Clean the seat with a damp cloth, using
a mild soap and water solution, if necessary.
CLEANING THE INSTRUMENT PANEL AND INSTRUMENT
CLUSTER LENS
WARNING: Do not use chemical solvents or strong detergents
when cleaning the steering wheel or instrument panel to avoid
contamination of the airbag system.
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WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING: Always place your phone in a secure location in your
vehicle so it does not become a projectile or damaged in a crash.
Failure to do so may cause serious injury to someone or damage the
phone, which could prevent 911 Assist from working properly.
Note: The SYNC 911 Assist feature must be set on prior to the incident.
Note: Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note: If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note: Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
• For information on airbag deployment, see the Supplementary
Restraints System chapter.
• For information on the fuel pump shut-off, see the Roadside
Emergencies chapter.
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Setting 911 Assist OnIf your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
Press Apps >911 Assist, >On.
You can also access 911 Assist by: •Pressing the Settings icon > Settings>Phone >911
Assist, or
• Pressing the Settings icon > Help>911 Assist.
To Make Sure that 911 Assist Works Properly
• SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
• The 911 Assist feature must be set on before the incident.
• You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•
The vehicle must have battery power and be located in the United States, Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
• SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
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If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the
occupant(s) in your vehicle is able to talk with the operator. Be prepared
to provide your name, phone number and location immediately, because
not all 911 systems are capable of receiving this information
electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware sustains damage in a
crash.
• The vehicle’s battery or SYNC system has no power.
• The phones(s) previously paired or connected to the system are
thrown from the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that
your vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, United States Only)
WARNING: Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems electronically monitored by your
vehicle and will not monitor or report the status of any other system,
(such as brake lining wear). Failure to perform scheduled maintenance
and regularly inspect your vehicle may result in vehicle damage and
serious injury.
Note: Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review the
Vehicle Health Report Privacy Notice.
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