Roadside Emergencies
Roadside Assistance...................................247
Hazard Warning Flashers...........................248
Fuel Shutoff....................................................248
Jump Starting the Vehicle..........................249
Post-Crash Alert System.............................251
Customer Assistance
Getting the Services You Need................253
In California (U.S. Only)...............................254
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................255
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................256
Getting Assistance Outside the U.S. and Canada
.......................................................256
Ordering Additional Owner's Literature....................................................258
Reporting Safety Defects (U.S. Only)......258
Reporting Safety Defects (Canada Only)............................................................259
Fuses
Fuse Specification Chart............................260 Changing a Fuse...........................................277
Maintenance
General Information
.....................................278
Opening and Closing the Hood
...............279
Under Hood Overview -
2.0L
EcoBoost™..................................................280
Under Hood Overview - 3.7L....................282
Engine Oil Dipstick - 2.0L EcoBoost™......284
Engine Oil Dipstick - 3.7L...........................284
Engine Oil Check..........................................284
Engine Coolant Check................................285
Automatic Transmission Fluid Check
......288
Brake Fluid Check.......................................292
Power Steering Fluid Check.....................292
Washer Fluid Check....................................292
Fuel Filter
........................................................293
Changing the 12V Battery..........................293
Checking the Wiper Blades.......................295
Changing the Wiper Blades......................295
Adjusting the Headlamps
..........................296
Changing a Bulb
...........................................297
Bulb Specification Chart.............................297 Changing the Engine Air Filter
.................300
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
Using Snow Chains
......................................338
Tire Pressure Monitoring System.............339
4
MKZ (), enUSA Table of Contents
WARNINGS
Any alteration or modification to the
front passenger seat may affect the
performance of the front passenger sensing
system which could seriously increase the
risk of injury or death. This system works with sensors that are part
of the front passenger’
s seat and safety belt
to detect the presence of a properly-seated
occupant and determine if the front
passenger’ s frontal airbag should be enabled
(may inflate) or not. The front passenger sensing system uses a
passenger airbag status indicator that will
illuminate indicating that the front passenger
frontal airbag is either ON (enabled) or OFF
(disabled). The indicator lamp is located in the center
stack of the instrument panel.
Note:
The passenger airbag status indicator
OFF and ON indicator lamps will illuminate
for a short period of time when the ignition
is first turned on to confirm it is functional.
The front passenger sensing system is
designed to disable (will not inflate) the front
passenger's frontal airbag when the front
passenger seat is unoccupied, or a rear
facing infant seat, a forward-facing child
restraint, or a booster seat is detected. Even
with this technology, parents are strongly
encouraged to always properly restrain
children in the rear seat. The sensor also
turns off the passenger front airbag and
seat-mounted side airbag when the
passenger seat is empty. •
When the front passenger sensing
system disables (will not inflate) the front
passenger frontal airbag, the passenger
airbag status indicator will illuminate the
OFF lamp and stay lit to remind you that
the front passenger frontal airbag is
disabled.
• If the child restraint has been installed
and the passenger airbag status indicator
illuminates the ON lamp, then turn the
vehicle off, remove the child restraint
from the vehicle and reinstall the restraint
following the child restraint
manufacturer's instructions.
The front passenger sensing system is
designed to enable (may inflate) the front
passenger's frontal airbag anytime the
system senses that a person of adult size is
sitting properly in the front passenger seat.
• When the front passenger sensing
system enables the front passenger
frontal airbag (may inflate), the passenger
airbag status indicator will illuminate the
ON lamp and remain illuminated.
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MKZ (), enUSA Supplementary Restraints SystemE151849
The system consists of the following:
•
A label or embossed side panel
indicating that side airbags are fitted to
your vehicle.
• Side airbags located inside the driver and
front passenger seatbacks.
• Front passenger sensing system. ·Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 51).
Note: The passenger sensing system will
deactivate the passenger seat-mounted side
airbag if it detects an empty passenger seat. The design and development of the side
airbag system included recommended
testing procedures that were developed by
a group of automotive safety experts known
as the Side Airbag Technical Working Group.
These recommended testing procedures
help reduce the risk of injuries related to the
deployment of side airbags.
DRIVER AND PASSENGER KNEE
AIRBAGS
Driver and passenger knee airbags are
located under or within the instrument panel.
During a crash, the restraints control module
may activate the driver and passenger knee
airbags (individually or both) based on crash
severity and respective occupant conditions.
Under certain crash and occupant conditions,
the driver and passenger knee airbags may
deploy (individually or both) but the
corresponding front airbag may not activate.
As with front and side airbags, it is important
to be properly seated and restrained to
reduce the risk of death or serious injury. Make sure the knee airbags are
operating properly.
See Crash
Sensors and Airbag Indicator
(page
51).
SIDE CURTAIN AIRBAGS WARNINGS
Do not place objects or mount
equipment on or near the headliner at
the siderail that may come into contact with
a deploying side curtain airbag. Failure to
follow these instructions may increase the
risk of personal injury in the event of a crash. Do not lean your head on the door. The
side curtain airbag could injure you as
it deploys from the headliner. Do not attempt to service, repair, or
modify the side curtain airbags, its
fuses, the A, B, or C pillar trim, or the
headliner on a vehicle containing side curtain
airbags. Contact your authorized dealer as
soon as possible.
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MKZ (), enUSA Supplementary Restraints SystemE152533
Status
LED
Remote start or
extension successful
Solid green
Remote stop
successful; engine off
Solid red
Remote start or stopfailed
Blinking red
Waiting for statusupdate
Blinking green
Remote Starting the Vehicle
Note: You must press each button within
three seconds of each other. Your vehicle
will not remote start if you do not follow this
sequence. The tag with your transmitter details the
starting procedure.
To remote start your vehicle:
1. Press the lock button to lock all the
doors.
2. Press the remote start button twice. The
exterior lamps will flash twice.
The horn will sound if the system fails to start,
unless quiet start is on. Quiet start will run
the blower fan at a slower speed to reduce
noise. It can be switched on or off in the
information display. See (page 107). Note:
If the vehicle has been remote started
with an integrated keyhead transmitter, you
must switch the ignition on before driving
your vehicle. With an intelligent access
transmitter, you must press the START/STOP
button on the instrument panel once while
applying the brake pedal before driving your
vehicle.
The power windows will not work during the
remote start and the radio will not turn on
automatically.
The parking lamps will remain on and the
vehicle will run for 5, 10, or 15 minutes,
depending on the setting.
Extending the Vehicle Run Time
Repeat Steps 1 and 2 with the vehicle still
running to extend the run time for another
remote start duration. If you programmed the
duration to last 10 minutes, the second 10
minutes will begin after what is left of the first
activation time. For example, if the vehicle
had been running from the first remote start
for five minutes, the vehicle will continue to
run now for a total of 15 minutes. You can
extend the remote start up to a maximum of
35 minutes.
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MKZ (), enUSA Keys and Remote ControlsE138626
Autounlock Feature
The autounlock feature will unlock all the
doors when:
•
the ignition is on, all the doors are closed,
and your vehicle has been in motion at
a speed greater than 12 mph (20 km/h);
• your vehicle comes to a stop and you
switch the ignition off or to accessory;
and
• you open the driver door within 10
minutes of switching the ignition off or to
accessory.
Note: The doors will not autounlock if you
electronically lock your vehicle after you
switch the ignition off and before you open
the driver door.
Enabling or Disabling
Note: You can enable or disable the
autolock and autounlock features
independently of each other.
You can enable or disable these features in
the information display or your authorized
dealer can do it for you. See (page 107). Illuminated Entry
The interior lamps and select exterior lamps
will illuminate when you unlock the doors
with the remote entry system.
The illuminated entry system will turn off the
lights if:
•
the ignition is on,
• you press the remote control lock button,
or
• after 25 seconds of illumination.
The lights will not turn off if:
• you turn them on with the lamp control,
or
• any door is open.
Illuminated Exit
The interior lamps and select exterior lamps
will illuminate when all doors are closed and
you switch the ignition off.
The lamps will turn off if all the doors remain
closed and:
• 25 seconds elapse
• you press the START/STOP button. Battery Saver
If you leave the courtesy lamps, dome lamps
or headlamps on, the battery saver will shut
them off 10 minutes after you switch the
ignition off.
Accessory Mode Battery Saver for
Intelligent Access Keys
If you leave your vehicle in the run ignition
state, it will shut off once it detects a certain
amount of battery drain or after 45 minutes.
Luggage Compartment
From Inside Your Vehicle
Press the button on the
instrument panel to unlatch the
trunk.
With the Remote Control Press twice within three seconds
to unlatch the trunk.
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MKZ (), enUSA LocksE138633 E138630
From Outside Your Vehicle
Press the release button above the license
plate to unlatch the trunk. Your vehicle must
be unlocked or have an intelligent access
transmitter within 3 feet (1 meter) of the trunk.
Power Decklid (If Equipped)
WARNINGS
Make sure all persons are clear of the
power decklid area before using the
power decklid control. WARNINGS
Keep keys out of the reach of children.
Do not allow children to operate the
power decklid, or to play near to an open or
moving power decklid. Note:
Do not drive with the decklid open
unless you disable the power feature. Make
sure you secure the decklid to you vehicle.
You can enable or disable the power decklid
using the information display. The remote
control and instrument panel button will still
operate the decklid regardless of the setting.
Opening and Closing the Power Decklid
Note: You can reverse the decklid
movement. Press the instrument panel or
decklid button again, or press the remote
control button twice.
The decklid will only operate with your
vehicle in P. If the decklid reverses or starts to close after
an open request, you will hear a fast
continuous chime. This indicates excessive
load on the decklid or a possible torsion bar
failure. See your authorized dealer if you still
have a fast chime after you remove the load.
From Inside Your Vehicle Press the button on the
instrument panel.
With the Remote Control Press twice within three seconds.
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MKZ (), enUSA LocksE164806 E138633 E138630
From Outside Your Vehicle
Press the control button located above the
license plate. Your vehicle must be unlocked
or have the intelligent access transmitter
within 3 feet (1 meter) of the decklid to open
it.
Note:
Let the power system operate the
decklid after pressing the control. Pushing
or pulling the decklid may activate the
obstacle detection feature and stop the
power operation.
With the Decklid Close Button Press the button inside the
decklid on the left side. Obstacle Detection
The decklid will reverse to full open if it
detects an obstacle while closing. Three
chimes will sound as the decklid begins to
reopen. Remove the obstacle to close the
decklid.
Note:
Before driving off, check the
instrument cluster for a trunk ajar or door
ajar message or warning indicator. Failure
to do this could result in unintentionally
leaving the decklid open while driving.
The decklid will stop and three chimes will
sound if it detects an obstacle while opening.
Remove the obstacle to operate the decklid.
Resetting the Power Decklid
The decklid may not operate properly and
you may need to reset it if:
• the battery is dead or has low voltage
• you disconnect the battery
• you manually close the decklid and leave
it unlatched.
To reset the power decklid: 1. Disconnect the battery for 20 seconds
then reconnect the battery.
2. Manually close and fully latch the decklid.
3. Power open the decklid using the remote
control or instrument panel button.
KEYLESS ENTRY
SECURICODE™ KEYLESS ENTRY
KEYPAD
The keypad is located near the driver
window. It is invisible until touched and then
it lights up so you can see and touch the
appropriate buttons.
Note: If you enter your entry code too fast
on the keypad, the unlock function may not
work. Re-enter your entry code more slowly.
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MKZ (), enUSA LocksE164806 E173217
LIGHTING CONTROL
OffA
Parking lamps, instrument panel
lamps, license plate lamps and tail
lamps
B
Headlamps
C High Beams Push the lever forward to switch the high
beams on.
Push the lever forward again or pull the lever
toward you to switch the high beams off.
Headlamp Flasher Pull the lever toward you slightly and release
it to flash the headlamps.
AUTOLAMPS (If Equipped)
WARNING
The autolamps switch position may not
activate the headlamps in all low
visibility conditions, such as daytime fog.
Always ensure that your headlamps are
switched to auto or on, as appropriate, during
all low visibility conditions. Failure to do so
may result in a collision. 85
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