Vehicles Sold In Canada: Getting
Roadside Assistance
Canadian clients who require roadside
assistance, call 1-800-387-9333.
Vehicles Sold In Canada: Using
Roadside Assistance
Canadian Roadside coverage and benefits
may differ from the United States coverage.
Please refer to your warranty information or
visit our website at www.lincolncanada.com
for information on Canadian services and
benefits.
Canadian clients who need to obtain
roadside information, call 1-800-387-9333 or
visit our website at www.lincolncanada.com.
HAZARD WARNING FLASHERS
Note:
If used when the vehicle is not running,
the battery will lose charge. There may be
insufficient power to restart your vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other motorists.
• Press the button to turn on the hazard
warning function, and the front and rear
direction indicators will flash.
• Press the button again to turn them off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious injury.
Ford Motor Company recommends that the
fuel system be inspected by an authorized
dealer after any collision. In the event of a moderate to severe
collision, this vehicle has a fuel pump shut-off
feature that stops the flow of fuel to the
engine. Not every impact will cause a
shut-off.Should your vehicle shut off after a collision,
you may restart your vehicle.
For vehicles equipped with a key system:
1. Switch off the ignition.
2. Switch on the ignition.
3. Check the information display for the
Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps 1
and 2 up to two more times.
For vehicles equipped with a push button
start system:
1. Press the push button start to switch off the ignition.
2. Press the brake pedal and press the push
button start to switch on the ignition.
3. Check the information display for the Ready to Drive light as the gasoline
engine may not start, but the electric
motor may be running. If you do not see
the Ready to Drive light, repeat Steps 1
and 2 up to two more times.
253
MKZ Hybrid (), enUSA Roadside Emergencies
Vehicle Information and General Safety
Practices
•
Know the make and model of your
vehicle.
• Review the owner’ s manual and become
familiar with your vehicle ’s safety
information and recommended safety
practices.
• Do not attempt to repair damaged
electric and hybrid-electric vehicles
yourself. Contact an authorized Ford
Dealer or vehicle manufacturer
representative for service.
Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require the
same response for an electric or
hybrid-electric vehicle. If possible
•
Move your car to a safe, nearby location
and remain on the scene.
• Roll down the windows before shutting
your vehicle off.
• Place your vehicle in Park, set the parking
brake, turn off the vehicle, activate the
hazard lights, and move your key(s) at
least 16 feet (5 meters) away from the
vehicle.
Always
• Call 911 if assistance is needed and
advise that an electric or hybrid-electric
vehicle is involved.
• Do not touch exposed electrical
components or the engine compartment,
as a shock hazard may exist.
• Avoid contact with leaking fluids and
gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive, tell
them that the vehicle involved is an
electric vehicle or hybrid vehicle. Fires
As with any vehicle, call 911 immediately if
you see sparks, smoke or flames coming
from the vehicle.
•
Exit the vehicle immediately.
• Advise 911 that an electric or
hybrid-electric vehicle is involved.
• As with any vehicle fire, do not inhale
smoke, vapors or gas from the vehicle,
as they may be hazardous.
• Remain a safe distance upwind and uphill
from the vehicle fire.
• Stay out of the roadway and stay out of
the way of any oncoming traffic while
awaiting the arrival of emergency
responders.
Post-Incident
• Do not store a severely damaged vehicle
with a lithium-ion battery inside a
structure or within 50 feet (15 meters) of
any structure or vehicle.
• Make sure that passenger and cargo
compartments remain ventilated (i.e.,
open window, door, or trunk).
258
MKZ Hybrid (), enUSA Roadside Emergencies
GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale value.
There is a large network of Ford authorized
dealers that are there to help you with their
professional servicing expertise. We believe
that their specially trained technicians are
best qualified to service your vehicle properly
and expertly. They are supported by a wide
range of highly specialized tools developed
specifically for servicing your vehicle.
To help you service your vehicle, we provide
scheduled maintenance information which
makes tracking routine service easy. See
Scheduled Maintenance (page 468).
If your vehicle requires professional service,
your authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which parts
and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle. Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the engine
running in an enclosed space, unless you
are sure you have enough ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away from
the battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift to
P
(Park).
2. Turn off the engine and remove the key (if equipped).
3. Block the wheels. Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1. Set the parking brake and shift to
P
(Park).
2. Block the wheels
285
MKZ Hybrid (), enUSA Maintenance
Brake Fluid Check........................................294
Brakes..............................................................192 General Information............................................192
Breaking-In.....................................................249
Bulb Specification Chart
.............................299
C
Cabin Air Filter...............................................142
California Proposition 65................................11
Capacities and Specifications - 2.0L Hybrid...........................................................350
Specifications.......................................................351
Capacities and Specifications...................346
Car Wash See: Cleaning the Exterior...............................302
Center Console.............................................162
Changing a Bulb
...........................................299
Lamp Assembly Condensation.......................299
Replacing Bulbs..................................................299
Changing a Fuse
..........................................284
Fuses.....................................................................284
Changing the 12V Battery..........................295
Changing the Engine Air Filter
..................301
Changing the Wiper Blades.......................297
Checking MyKey System Status.................62
Checking the Wiper Blades.......................297 Child Restraint and Safety Belt
Maintenance.................................................40
Child Safety
.......................................................15
General Information..............................................15
Child Safety Locks..........................................30 Left-Hand Side........................................................31
Right-Hand Side.....................................................31
Child Seat Positioning...................................28
Cleaning Leather Seats
..............................307
Cleaning Products.......................................302
Cleaning the Alloy Wheels........................308
Cleaning the Engine
....................................304
Cleaning the Exterior..................................302 Cleaning Plastic Exterior Parts........................303
Exterior Chrome..................................................303
Stripes or Graphics (if equipped)....................303
Underbody...........................................................303
Cleaning the Instrument Panel and Instrument Cluster Lens...........................306
Cleaning the Interior...................................305 Cleaning Black Label Interior (If
Equipped)........................................................305
Cleaning the Windows and Wiper Blades...........................................................304
Clearing All MyKeys.......................................60
Climate............................................................430 Climate Control Voice Commands.................434
Smart Zone Feature...........................................433 Climate Control..............................................139
Climate Controlled Seats............................153
Cooled Seats........................................................153
Collision, Damage or Fire Event...............257 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped With
High Voltage Batteries.................................257
Collision Warning System..........................233 PRINCIPLE OF OPERATION............................233
Coolant Check See: Engine Coolant Check............................289
Crash Sensors and Airbag Indicator...........51
Creating a MyKey...........................................60 Programming/Changing Configurable
Settings...............................................................60
Cruise Control
.................................................80
Principle of Operation........................................212
Type 1.......................................................................80
Type 2......................................................................80
Cruise control See: Using Cruise Control................................212
Customer Assistance..................................260
D
Data Recording
..................................................9
Event Data Recording...........................................10
Service Data Recording.........................................9
490
MKZ Hybrid (), enUSA Index
Information Messages.................................120
Active Park.............................................................121
Adaptive Cruise Control.....................................121
AdvanceTrac ™.......................................................122
Airbag.....................................................................122
Alarm......................................................................123
Automatic Engine Shutdown............................123
Battery and Charging System (12 volt)...........124
Battery and Charging System (High Voltage).............................................................124
Blind Spot Information and Cross Traffic Alert System...............................................................125
Doors and Locks..................................................125
Driver Alert............................................................126
Fuel........................................................................\
.126
Hill Start Assist......................................................127
Keys and Intelligent Access..............................127
Lane Keeping System........................................128
Maintenance.........................................................129
MyKey.....................................................................130
Park Aid...................................................................131
Park Brake.............................................................132
Power Steering.....................................................133
Pre-Collision Assist.............................................133
Remote Start.........................................................134
Seats.......................................................................134
Starting System ...................................................134
Tire Pressure Monitoring System....................135 Traction Control...............................................135
Transmission.........................................................136
Installing Child Seats.......................................17 Child Seats...............................................................17
Using Lap and Shoulder Belts............................
17
Using Lower Anchors and Tethers for CHildren (LATCH).............................................23
Using Tether Straps..............................................24
Instrument Cluster
........................................100
Instrument Lighting Dimmer........................86
Interior Lamps
..................................................90
Front Interior Lamp................................................91
Rear Interior Lamp.................................................91
Rear Interior Lamp (If Equipped).......................92
Interior Luggage Compartment Release...........................................................73
Interior Mirror...................................................96 Auto-Dimming Mirror............................................97
Introduction
.........................................................7
J
Jump Starting the Vehicle
..........................254
Connecting the Jumper Cables......................254
Jump Starting......................................................256
Preparing Your Vehicle.....................................254
Removing the Jumper Cables........................
256 K
Keyless Entry
....................................................70
SECURICODE™ KEYLESS ENTRY
KEYPAD...............................................................70
Keyless Starting
.............................................163
Ignition Modes.....................................................163
Keys and Remote Controls...........................53
L
Lane Keeping System.................................222 Switching the System On and Off..................222
Lighting Control
..............................................85
Headlamp Flasher................................................85
High Beams............................................................85
Lighting..............................................................85
Lincoln Automotive Financial Services......12
Load Carrying
................................................238
Load Limit.......................................................238
Vehicle Loading - with and without a
Trailer................................................................238
494
MKZ Hybrid (), enUSA Index
Locking and Unlocking.................................65
Activating Intelligent Access ............................66
Autolock Feature...................................................67
Auto Relock............................................................67
Battery Saver.........................................................68
Illuminated Entry...................................................68
Illuminated Exit......................................................68
Luggage Compartment.......................................68
Power Decklid (If Equipped)..............................69
Power Door Locks................................................65
Remote Control.....................................................65
Smart Unlocks .......................................................67
Locks..................................................................65
M
Maintenance..................................................285 General Information...........................................285
Media Hub......................................................358
Memory Function..........................................149 Easy Entry and Exit Feature.............................
150
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob......
150
Saving a PreSet Position...................................149
Message Center See: Information Displays.................................109 Mirrors
See: Heated Windows and Mirrors.................142
See: Windows and Mirrors.................................93
Mobile Communications Equipment...........13
Moonroof..........................................................98 Bounce-Back..........................................................99
Opening and Closing the Moonroof................98
Retractable Panoramic Roof..............................99
Venting the Moonroof.........................................99
Motorcraft Parts
.............................................347
MyKey Troubleshooting................................63
MyKey™..............................................................59 Principle of Operation.........................................59
MyLincoln Touch ™
.........................................359
General Information...........................................359
N
Navigation......................................................435 cityseekr................................................................437
Map Mode............................................................439
Navigation Map Updates..................................442
Navigation Voice Commands..........................442
Point of Interest (POI) Categories...................436
Quick-touch Buttons...........................................441
Setting a Destination.........................................435
Setting Your Navigation Preferences............438
Normal Scheduled Maintenance..............473 O
Oil Check
See: Engine Oil Check......................................288
Opening and Closing the Hood...............286
Ordering Additional Owner's Literature.....................................................265
Obtaining a French Owner’ s Manual............265
Overhead Console
.......................................162
P
Parking Aid.....................................................201 Front Sensing System.......................................202
Rear Sensing System........................................202
Parking Aids...................................................201
Passive Anti-Theft System............................75 SecuriLock..............................................................75
PATS See: Passive Anti-Theft System........................75
Perchlorate........................................................12
Personal Safety System ™
..............................42
How Does the Personal Safety System
Work?...................................................................42
495
MKZ Hybrid (), enUSA Index
Phone..............................................................407
Making Calls........................................................409
Pairing Subsequent Phones............................409
Pairing Your Phone for the First Time...........408
Phone Menu Options.........................................410
Phone Settings.....................................................412
Phone Voice Commands...................................413
Receiving Calls.....................................................410
Text Messaging.....................................................411
Post-Crash Alert System............................259 Spinout Detection..............................................259
Power Door Locks See: Locking and Unlocking..............................65
Power Seats....................................................146 Multi-Contour Front Seats With Active Motion
........................................................................\
.....148
Power Lumbar......................................................148
Power Steering Fluid Check......................294
Power Windows
..............................................93
Accessory Delay...................................................94
Bounce-Back..........................................................93
One-Touch Down..................................................93
One-Touch Up.......................................................93
Window Lock..........................................................94 R
Rear Seat Armrest.........................................154
Armrest pass-through........................................154
Rear Seats
.......................................................150
Rear View Camera.......................................208 Using the Rear View Camera System...........209
Rear View Camera See: Rear View Camera...................................208
Refueling..........................................................178 Easy Fuel™ Capless Fuel System.....................178
Remote Control
...............................................54
Car Finder...............................................................56
Intelligent Access Key.........................................54
Remote Start..........................................................56
Replacing the Battery..........................................55
Sounding a Panic Alarm......................................56
Remote Start
...................................................143
Automatic Settings..............................................143
Repairing Minor Paint Damage.................308
Replacement Parts Recommendation........12 Collision Repairs....................................................12
Scheduled Maintenance and Mechanical
Repairs.................................................................12
Warranty on Replacement Parts.........................
13
Replacing a Lost Key or Remote Control............................................................58 Reporting Safety Defects (Canada
Only)..............................................................266
Reporting Safety Defects (U.S. Only)......265
Roadside Assistance
...................................252
Vehicles Sold In Canada: Getting Roadside
Assistance.......................................................253
Vehicles Sold In Canada: Using Roadside Assistance.......................................................253
Vehicles Sold In the United States: Getting Roadside Assistance....................................252
Vehicles Sold In the United States: Using Roadside Assistance....................................252
Roadside Emergencies
...............................252
Running-In See: Breaking-In.................................................249
Running Out of Fuel
......................................175
Refilling With a Portable Fuel Container........176
S
Safety Belt Height Adjustment....................37
Safety Belt Minder..........................................38 Belt-Minder™...........................................................38
Safety Belts
......................................................32
Principle of Operation..........................................32
Safety Belt Warning Lamp and Indicator Chime..............................................................37
Conditions of operation......................................38
496
MKZ Hybrid (), enUSA Index
Tire Pressure Monitoring System.............339
Changing Tires with a Tire Pressure
Monitoring System........................................340
Understanding Your Tire Pressure Monitoring System .............................................................340
Tire Repair Kit See: Temporary Mobility Kit...............................311
Tires See: Wheels and Tires........................................311
Towing a Trailer.............................................247
Towing the Vehicle on Four Wheels.......248 Emergency Towing............................................248
Recreational Towing..........................................248
Towing
.............................................................247
Traction Control.............................................197
Principle of Operation........................................197
Transmission Code Designation..............349
Transmission...................................................187
Transmission See: Transmission................................................187
Transporting the Vehicle.............................247
U
Under Hood Overview................................286
Unique Driving Characteristics..................168
Universal Garage Door Opener................155 HomeLink Wireless Control System...............155 Using Adaptive Cruise Control..................213
Blocked Sensor...................................................218
Changing the Set Speed...................................217
Detection Issues..................................................217
Disengaging the System...................................
216
ECO Cruise Control...........................................220
Following a Vehicle.............................................214
Hilly Condition Usage.........................................
217
Low Speed Automatic Cancellation...............217
Overriding the System.......................................216
Resuming the Set Speed...................................
217
Setting a Speed...................................................214
Setting the Gap Distance..................................215
Switching the System Off..................................217
Switching the System On..................................214
Switching to Normal Cruise Control..............220
System Not Available.........................................218
Using Cruise Control....................................212 ECO Cruise Control............................................213
Switching Cruise Control Off............................
213
Switching Cruise Control On............................212
Using MyKey With Remote Start Systems..........................................................63
Using Snow Chains
......................................338
Using Stability Control................................200
AdvanceTrac® .....................................................200 Using Traction Control.................................197
Switching the System Off Using a
Switch.................................................................197
Switching the System Off Using the Information Display Controls.......................197
System Indicator Lights and Messages.........197
Utilizing the Mediation/Arbitration Program (Canada Only).............................................263
V
Vehicle Care
..................................................302
General Information...........................................302
Vehicle Certification Label.........................348
Vehicle Identification Number..................348
Vehicle Storage............................................308 Battery...................................................................309
Body.......................................................................309
Brakes...................................................................309
Cooling system...................................................309
Engine...................................................................309
Fuel system..........................................................309
General.................................................................309
Miscellaneous......................................................310
Removing Vehicle From Storage....................
310
Tires.......................................................................309
Ventilation See: Climate Control..........................................139
498
MKZ Hybrid (), enUSA Index