
GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to perform
all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.lincolnowner.com
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help maintain its roadworthiness
and resale value. There is a large network of Ford authorized dealers
who are there to help you with their professional servicing expertise. We
believe that their specially trained technicians are best qualified to
service your vehicle properly and expertly. They are supported by a wide
range of highly specialized tools developed specifically for servicing your
vehicle.
To help you service your vehicle, we provideScheduled Maintenance
Informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check your warranty
information to find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft® parts are designed and built to
provide the best performance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift toP(Park).
2. Turn off the engine and remove the key (if equipped).
3. Block the wheels.
Working with the Engine On
WARNING:To reduce the risk of vehicle damage or personal
burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
1. Set the parking brake and shift to positionP(Park).
2. Block the wheels.
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Only use oils certified for gasoline engines by the
American Petroleum Institute (API). An oil with this
trademark symbol conforms to the current engine and
emission system protection standards and fuel
economy requirements of the International Lubricants
Specification Advisory Council (ILSAC), comprised of
U.S. and Japanese automobile manufacturers.
1. Remove the filler cap.
2. Add engine oil that meets Ford specifications. SeeCapacities and
Specificationsfor more information.
3. Wipe off any spilled oil.
4. Replace the filler cap. Turn it until you feel a strong resistance.
ENGINE COOLANT CHECK
Checking the Engine Coolant
The concentration and level of engine coolant should be checked at the
intervals listed inScheduled Maintenance Information.
Note:Make sure that the level is between the MIN and MAX marks on
the coolant reservoir.
Note:Coolant expands when it is hot. The level may extend beyond the
MAX mark.
If the level is at the MIN mark, below the MIN mark, or empty, add
coolant immediately. SeeAdding Engine Coolantin this chapter.
The coolant concentration should be maintained within 48% to 50%,
which equates to a freeze point between -30°F (-34°C) and -34°F
(-37°C).
Note:For best results, coolant concentration should be tested with a
refractometer such as Robinair Coolant and Battery Refractometer
75240. We do not recommend the use of hydrometers or coolant test
strips for measuring coolant concentrations.
Note:Automotive fluids are not interchangeable; do not use engine
coolant/antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
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When Fail-Safe Mode is Activated
WARNING:Fail-safe mode is for use during emergencies only.
Operate the vehicle in fail-safe mode only as long as necessary to
bring the vehicle to rest in a safe location and seek immediate repairs.
When in fail-safe mode, the vehicle will have limited power, will not be
able to maintain high-speed operation, and may completely shut down
without warning, potentially losing engine power, power steering assist,
and power brake assist, which may increase the possibility of a crash
resulting in serious injury.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
You have limited engine power when in the fail-safe mode, so drive the
vehicle with caution. The vehicle will not be able to maintain high-speed
operation and the engine will run rough. Remember that the engine is
capable of completely shutting down automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish if low.
5. Restart the engine and take your vehicle to an authorized dealer.
Note:Driving the vehicle without repairing the engine problem increases
the chance of engine damage. Take your vehicle to an authorized dealer
as soon as possible.
TRANSMISSION FLUID CHECK
6F35 TRANSMISSION (if equipped)
Note:Transmission fluid should be checked by an authorized dealer. If
required, fluid should be added by an authorized dealer.
The automatic transmission does not have a transmission fluid dipstick.
Refer to yourscheduled maintenance informationfor scheduled
intervals for fluid checks and changes. Your transmission does not
consume fluid. However, the fluid level should be checked if the
transmission is not working properly, (i.e., if the transmission slips or
shifts slowly) or if you notice some sign of fluid leakage.
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Do not use supplemental transmission fluid additives, treatments or
cleaning agents. The use of these materials may affect transmission
operation and result in damage to internal transmission components.
6F50/6F55 Transmission
WARNING:The dipstick cap and surrounding components may
be hot; gloves are recommended.
WARNING:Use gloves when moving the air filter assembly;
components will be hot.
Note:Automatic transmission fluid expands when warmed. To obtain an
accurate fluid check, drive the vehicle until it is warmed up
(approximately 20 miles [30 km]). If your vehicle has been operated for
an extended period at high speeds, in city traffic during hot weather or
pulling a trailer, the vehicle should be turned off until normal operating
temperatures are reached to allow the fluid to cool before checking.
Depending on vehicle use, cooling times could take up to 30 minutes or
longer.
Refer to yourscheduled maintenance informationfor scheduled
intervals for fluid checks and changes. Your transmission does not
consume fluid. However, the fluid level should be checked if the
transmission is not working properly, i.e., if the transmission slips or
shifts slowly or if you notice some sign of fluid leakage.
1. Drive the vehicle 20 miles (30 km) or until it reaches normal operating
temperature.
2. Park the vehicle on a level surface and engage the parking brake.
3. With the parking brake engaged and your foot on the brake pedal,
start the engine and move the gearshift lever through all of the gear
ranges. Allow a minimum of 10 seconds for each gear to engage.
4. Latch the gearshift lever inP(Park) and leave the engine running.
5. Remove the dipstick, wiping it clean with a clean, dry lintfree rag. If
necessary, refer toUnder hood overviewin this chapter for the location
of the dipstick. (For vehicles with the EcoBoost engine, move the air
filter assembly aside to access the transmission dipstick. SeeMoving the
Air Filter Assembly (EcoBoost engine)for more information.
6. Install the dipstick making sure it is fully seated in the filler tube by
turning it to the locked position.
7. Remove the dipstick and inspect the fluid level. The fluid should be in
the designated areas for normal operating temperature.
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Changing rear window wiper blade
To replace the rear wiper blade:
1. Grab the wiper arm with one
hand close to the arm/blade joint
and pull it as far away from the
glass as possible. Do not use
excessive force because it can break
the wiper arm at the heel. Hold it
there until the next step.
2. Grab the primary structure of the blade with the other hand close to
the arm/blade joint.
3. The wiper arm has a snap
retention feature to receive a cross
pin from the wiper blade structure.
Grip tightly and press on the
arm/blade joint from beneath and
separate the blade from the arm.
Avoid rotating the wiper blade structure and trapping your left hand
between the arm and blade.
4. Attach the new wiper to the wiper arm and press it into place until a
click is heard.
If you find this procedure too difficult, please see your dealer.
AIR FILTER CHECK
WARNING:To reduce the risk of vehicle damage and/or personal
burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
When changing the air filter element, use only the air filter element
listed. Refer toMotorcraft® Part Numbersin theCapacities and
Specificationschapter.
For EcoBoost equipped vehicles: When servicing the air cleaner, it is
important that no foreign material enter the air induction system. The
engine and turbocharger are susceptible to damage from even small
particles.
Refer toScheduled Maintenancefor the appropriate intervals for
changing the air filter element.
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Tire Rotation
Note:If your tires show uneven wear ask an authorized dealer to check
for and correct any wheel misalignment, tire imbalance or mechanical
problem involved before tire rotation.
Note:Your vehicle may be equipped with a dissimilar spare tire and
wheel assembly. A dissimilar spare tire and wheel assembly is defined as
a spare tire or wheel that is different in brand, size or appearance from
the road tires and wheels. If you have a dissimilar spare tire and wheel
assembly, it is intended for temporary use only and should not be used
in a tire rotation.
Note:After having your tires rotated, inflation pressure must be checked
and adjusted to the vehicle requirements.
Rotating your tires at the recommended interval (as indicated in your
scheduled maintenance information) will help your tires wear more
evenly, providing better tire performance and longer tire life.
•Front-wheel drive /All-wheel
drive vehicles (front tires at left
of diagram)
Sometimes irregular tire wear can be corrected by rotating the tires.
USING SNOW CHAINS
WARNING:Snow tires must be the same size, load index, speed
rating as those originally provided by Ford. Use of any tire or
wheel not recommended by Ford can affect the safety and performance
of your vehicle, which could result in an increased risk of loss of vehicle
control, vehicle rollover, personal injury and death. Additionally, the use
of non-recommended tires and wheels could cause steering, suspension,
axle, transfer case or power transfer unit failure.
Note:The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when using
snow tires and chains.
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Items CapacityFord part name or
equivalentFord part number /
Ford specification
Windshield washer fluid Fill as requiredMotorcraft Premium
Windshield Washer
Concentrate with
Bitterant (US);
Premium Quality
Windshield Washer Fluid
(Canada)ZC-32-B2 (U.S.)
CXC-37-(A, B, D, and F)
(Canada) /
WSB-M8B16-A2
A/C refrigerant
9
3.5L & 2.0L
Ecoboost engines
2.44 lb (1.11kg)
3.7L V6 engines
2.31 lb (1.05kg)Motorcraft R34a
RefrigerantYN-19 (U.S.); CYN–16–R
(Canada) /
WSH-M17B19–A
A/C refrigerant
compressor oil
9
3.5L & 2.0L
EcoBoost engines
7.9 fl oz (0.23L)
3.7L V6 engines
8.9 fl oz (0.26L)Motorcraft PAG
Refrigerant Compressor
OilYN-12–D /
WSH-M1C231–B
1Ford recommends using Motorcraft (Ford) DOT 4 Low Viscosity High Performance Brake Fluid
or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended fluid may
cause degraded brake performance and not meet the Ford performance standards. Keep brake
fluid clean and dry. Contamination with dirt, water, petroleum products or other materials may
result in brake system damage and possible failure.2Approximate dry fill capacity. Actual amount may vary during fluid changes.3Automatic transmissions that require MERCON LV should only use MERCON LV fluid. Refer to
scheduled maintenance informationto determine the correct service interval. Use of any fluid
other than the recommended fluid may cause transmission damage.
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