
ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 70,000 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain warranty
coverage period for subsequent owners.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the client's responsibility). •
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2.0 gal (7.5 L)
of gasoline or 5.0 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within
100 mi (161 km)
of the disablement location or to the
nearest Lincoln dealer. If a client requests
a tow to a selling or preferred dealer that
is more than
100 mi (161 km) from the
disablement location, the client shall be
responsible for any mileage costs in
excess of
100 mi (161 km).
Roadside Assistance includes up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services. Vehicles Sold In the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100 mi (161 km)
. To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask you to submit your original
receipts.
Vehicles Sold In Canada: Getting
Roadside Assistance
Canadian clients who require roadside
assistance, call 1-800-387-9333.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered services
in Canada or the continental United States.
Coverage extends to vehicles that use public,
non-seasonal, annually traveled roadways.
Roadside Assistance coverage does not
extend to vehicles involved in cross-country
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WARNINGS
Do not spin the wheels at over
35 mph (56 km/h). The tires
may fail and injure a passenger or
bystander. Driving habits have a great deal to
do with your tire mileage and safety.
•
Observe posted speed limits
• Avoid fast starts, stops and turns
• Avoid potholes and objects on
the road
• Do not run over curbs or hit the
tire against a curb when parking
Highway Hazards
No matter how carefully you drive
there is always the possibility that
you may eventually have a flat tire
on the highway. Drive slowly to the
closest safe area out of traffic. This
may further damage the flat tire, but
your safety is more important. If you feel a sudden vibration or ride
disturbance while driving, or you
suspect your tire or vehicle has been
damaged, immediately reduce your
speed. Drive with caution until you
can safely pull off the road. Stop
and inspect the tires for damage. If
a tire is under-inflated or damaged,
deflate it, remove the wheel and
replace it with your spare tire and
wheel (if provided). If you cannot
detect a cause, have the vehicle
towed to the nearest repair facility
or tire dealer to have the vehicle
inspected.
Tire and Wheel Alignment
A bad jolt from hitting a curb or
pothole can cause the front end of
your vehicle to become misaligned
or cause damage to your tires. If
your vehicle seems to pull to one
side when you’re driving, the wheels
may be out of alignment. Have an
authorized dealer check the wheel
alignment periodically.Wheel misalignment in the front or
the rear can cause uneven and rapid
treadwear of your tires and should
be corrected by an authorized
dealer. Front-wheel drive vehicles
and those with an independent rear
suspension (if equipped) may
require alignment of all four wheels.
The tires should also be balanced
periodically. An unbalanced tire and
wheel assembly may result in
irregular tire wear.
Tire Rotation
Note:
If your tires show uneven wear
ask an authorized dealer to check for
and correct any wheel misalignment,
tire imbalance or mechanical
problem involved before tire rotation.
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Only photographs that meet the following
conditions display:
•
Compatible file formats are as follows:
jpg, gif, png, bmp
• Each file must be 1.5 MB or less.
• Recommended dimensions: 800 x 384.
Sound Press the Settings icon > Sound,
then select from the following: Sound
Bass
Midrange Treble
Set Balance and Fade
DSP*
THX Deep Note Demo * Sound
Occupancy Mode *
Speed Compensated Volume
* Your vehicle may not have these sound
settings.
Vehicle Press the Settings icon >
Vehicle,
then select from the following:
• Ambient Lighting.
• Vehicle Health Report.
• Camera Settings.
• Enable Valet Mode.
Ambient Lighting (If Equipped)
When you switch this feature on, ambient
lighting illuminates footwells and cupholders
with a choice of colors. To access and make
adjustments: 1. Press the Settings icon >
Vehicle >
Ambient Lighting. 2. Touch the desired color.
3.
Use the scroll bar to increase or decrease
the intensity.
To switch the feature on or off, press the
power button.
Vehicle Health Report
Switch
Automatic Reminders on and off
and set the mileage interval at which you
would like to receive the reports. Press
? for
more information on these selections.
When done making your selections, press
Run Vehicle Health Report Now
if you
want your report.
You can find more information on Vehicle
Health Report in this chapter. See
Information
(page 351).
Camera Settings
This menu allows you to access settings for
your camera settings. Press the Settings icon >
Vehicle
> Camera Settings, then select
from the following settings:
• Enhanced Park Aids.
• Rear Camera Delay.
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Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call. If
you fail to cancel the call, SYNC attempts
to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems are
capable of receiving this information
electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist hardware
sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phones(s) previously paired or
connected to the system are thrown from
the vehicle. 911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose
to emergency services that your vehicle has
been in a crash involving the deployment of
an airbag or activation of the fuel pump
shut-off. Certain versions or updates to 911
Assist may also be capable of electronically
or verbally disclosing to 911 operators your
vehicle location or other details about your
vehicle or crash to assist 911 operators to
provide the most appropriate emergency
services. If you do not want to disclose this
information, do not turn the feature on.
Vehicle Health Report (If Equipped)
WARNING
Always follow scheduled maintenance
instructions, regularly inspect your
vehicle, and seek repair for any damage
or problem you suspect. Vehicle Health
Report supplements, but cannot replace,
normal maintenance and vehicle inspection.
Vehicle Health Report only monitors certain
systems electronically monitored by your
vehicle and will not monitor or report the
status of any other system, (such as brake
lining wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States.
Note: Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There is
no fee or subscription associated with Vehicle
Health Report, but you must register to use
this feature.
Note: This feature may not function properly
if you have enabled caller ID blocking on your
cellular phone. Before running a report, review
the Vehicle Health Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create a
Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your account
at www.SYNCMyRide.com to view your
report. You can also choose for SYNC to
remind you automatically to run reports at
specific mileage intervals. Cellular phone
airtime usage may apply when reporting.
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Heading up (2D map) always
shows the direction of forward travel
to be upward on the screen. This view
is available for map scales up to 2.5
miles (4 kilometers). The system remembers
this setting for larger map scales, but shows
the map in North up only. If the scale returns
below this level, the system restores Heading
up. North up (2D map)
always shows
the northern direction to be upward
on the screen. 3D map mode provides an elevated
perspective of the map. This viewing
angle can be adjusted and the map
can be rotated 180 degrees by
touching the map twice, and then dragging
your finger along the shaded bar with arrows
at the bottom of the map.
View
switches between full map, street list
and exit view in route guidance.
Menu
displays a pop-up box that allows
direct access to navigation settings,
View/Edit Route, SIRIUS Travel Link,
Guidance Mute and Cancel Route. Press the speaker button on the
map to mute route guidance. When
the light on the button illuminates,
the feature is on. The speaker button appears
on the map only when route guidance is
active. Re-center the map by pressing this
icon whenever you scroll the map
away from your vehicle
’s current
location.
Auto Zoom
Press the green bar to access map mode,
then select the
+ or - zoom button to bring
up the zoom level and Auto buttons on the
touchscreen. When you press
Auto, Auto
Zoom turns on and Auto displays in the
bottom left corner of the screen in the map
scale. The map zoom level then synchronizes
with vehicle speed. The slower your vehicle
is traveling, the farther in the map zooms in;
the faster your vehicle is traveling, the farther
the map zooms out. To switch off the feature,
just press the
+ or - button again.
In 3D mode, rotate the map view by swiping
your finger across the shaded bar with the
arrows. The ETA box under the zoom buttons
appears when a route is active and displays
the distance and time to your destination. If
the button is pressed, a pop up appears with
the destination listed (and waypoint if
applicable) along with mileage and time to
destination. You may also select to have
either the estimated time to reach your
destination or your estimated arrival time.
Map Icons
Vehicle mark
shows the current
location of your vehicle. It stays in
the center of the map display,
except when in scroll mode. Scroll cursor
allows you to scroll the
map; the fixed icon is in the center of
the screen. The map position closest
to the cursor is in a window on the
top center part of the screen. Address book entry default
icon(s)
indicates the location on the
map of an address book entry. This
is the default symbol shown after the
entry has been stored to the Address Book
by any method other than the map. You can
select from any of the 22 icons available. You
can use each icon more than once.
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For a complete listing of the accessories that
are available for your vehicle, please contact
an authorized dealer or visit our online store
at Accessories.Lincoln.com (United States
only).
Lincoln Custom Accessories are available for
your vehicle through an authorized Lincoln
dealer. Lincoln Motor Company will repair or
replace any properly authorized
dealer-installed Lincoln Custom Accessories
found to be defective in factory-supplied
materials or workmanship during the
warranty period, as well as any component
damaged by the defective accessories.
Lincoln Motor Company will warrant your
vehicle through the warranty that provides
the greatest benefit:
•
24 months, unlimited mileage.
• The remainder of your new vehicle limited
warranty.
Contact an authorized dealer for details and
a copy of the warranty.
Exterior style
• Moonroof deflectors.
• Side-window deflectors.
• Splash guards.
• Car cover*. Interior style
•
All-weather floor mats.
• Carpeted floor mats.
• Rear seat entertainment*.
• Sport pedals.
Lifestyle
• Ash cup (smoker's packages).
• Cargo organization and management.
Peace of mind
• Locking fuel plug for capless fuel system.
• Wheel locks.
• Remote start.
• Vehicle security.
*The accessory manufacturer designs,
develops and therefore warrants Lincoln
Licensed Accessories, and does not design
or test these accessories to Lincoln Motor
Company engineering requirements. Contact
an authorized Lincoln dealer for the
manufacturer's limited warranty details and
request a copy of the Lincoln Licensed
Accessories product limited warranty from
the accessory manufacturer. For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
•
When adding accessories, equipment,
passengers and luggage to your vehicle,
do not exceed the total weight capacity
of the vehicle or of the front or rear axle
(GVWR or GAWR as indicated on the
Safety Compliance Certification label).
Consult an authorized dealer for specific
weight information.
• The Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission
(CRTC) regulate the use of mobile
communications systems that are
equipped with radio transmitters, for
example, two-way radios, telephones and
theft alarms. Any such equipment
installed in your vehicle should comply
with the Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
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When the oil change message appears in the
information display, it is time for an oil
change. Make sure you perform the oil change
within two weeks or 500 miles (800
kilometers) of the message appearing. Make
sure you reset the Intelligent Oil-Life Monitor
after each oil change. See General
Information (page 88).
If your information display resets prematurely
or becomes inoperative, you should perform
the oil change interval at six months or 5000
miles (8000 kilometers) from your last oil
change. Never exceed one year or 10000
miles (16000 kilometers) between oil change
intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops these
systems using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle. Ford Motor Company has recommended
maintenance intervals for various parts and
component systems based upon engineering
testing. Ford Motor Company relies upon this
testing to determine the most appropriate
mileage for replacement of oils and fluids to
protect your vehicle at the lowest overall cost
to you and recommends against
maintenance schedules that deviate from
the scheduled maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or Ford-authorized
re-manufactured replacement parts
engineered for your vehicle.
Additives and Chemicals
This owner's manual and the Ford Workshop
Manual list the recommended additives and
chemicals for your vehicle. We do not
recommend using chemicals or additives not
approved by us as part of your vehicle
’s
normal maintenance. Please consult your
warranty information. Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should inspect
discolored fluids that also show signs of
overheating or foreign material
contamination immediately.
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance.
It is critical that systems are flushed only with
new fluid that is the same as that required to
fill and operate the system or using a
Ford-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
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Be sure to ask your dealership service advisor
or technician about the multi-point vehicle
inspection. It is a comprehensive way to
perform a thorough inspection of your vehicle.
Your checklist gives you immediate feedback
on the overall condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor®
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning your
vehicle and reduces environmental waste at
the same time.This means you do not have to remember to
change the oil on a mileage-based schedule.
Your vehicle lets you know when an oil
change is due by displaying ENGINE OIL
CHANGE DUE or OIL CHANGE REQUIRED
in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of use. When to expect the OIL CHANGE REQUIRED message
Vehicle use and example
Interval
Normal
7500-10000 miles
(12000-16000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499 miles
(8000-11999 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
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