2015 LINCOLN MKS ESP

ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
If you ever need help on the road, the Lincoln
Motor Company is there for you with
nationwide, 24-hours-a-day,
seven-days-a-week assistance.
The service is available:
•
Throughout the life of the vehicle for
original owners.
• For six years or 70,000 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain warranty
coverage period for subsequent owners.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
This complimentary Roadside Assistance
program is separate from the New Vehicle
Limited Warranty, and includes:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the client's responsibility). •
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2.0 gal (7.5 L)
of gasoline or 5.0 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law shall tow Lincoln
eligible vehicles to the client's selling or
preferred dealer within
100 mi (161 km)
of the disablement location or to the
nearest Lincoln dealer. If a client requests
a tow to a selling or preferred dealer that
is more than
100 mi (161 km) from the
disablement location, the client shall be
responsible for any mileage costs in
excess of
100 mi (161 km).
Roadside Assistance includes up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services. Vehicles Sold In the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100 mi (161 km)
. To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask you to submit your original
receipts.
Vehicles Sold In Canada: Getting
Roadside Assistance
Canadian clients who require roadside
assistance, call 1-800-387-9333.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered services
in Canada or the continental United States.
Coverage extends to vehicles that use public,
non-seasonal, annually traveled roadways.
Roadside Assistance coverage does not
extend to vehicles involved in cross-country
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized Canadian
dealers. In those cases where you continue
to feel that the efforts by Ford of Canada and
the authorized dealer to resolve a
factory-related vehicle service concern have
been unsatisfactory, Ford of Canada
participates in an impartial third party
mediation/arbitration program administered
by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators
review the positions of the parties, make
decisions and, when appropriate, render
awards to resolve disputes. CAMVAP
decisions are fast, fair, and final as the
arbitrator
’s award is binding on both you and
Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For more
information, without charge or obligation,
call your CAMVAP Provincial Administrator
directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE
THE U.S. AND CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower than
is recommended for your vehicle, contact our
Customer Relationship Center. The use of leaded fuel in your vehicle without
proper conversion may damage the
effectiveness of your emission control system
and may cause engine knocking or serious
engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage
caused by use of improper fuel. Using leaded
fuel may also result in difficulty importing
your vehicle back into the United States.
If your vehicle must be serviced while you are
traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth
of the Northern Mariana Islands (CNMI),
America Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free Number:
(800) 841-FORD (3673).
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If your vehicle must be serviced while you are
traveling or living in Puerto Rico, contact the
nearest authorized dealer. If the authorized
dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are
traveling or living in the Middle East, contact
the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and
then relocate to any of the above locations,
register your vehicle identification number
(VIN) and new address with Ford Motor
Company Export Operations & Global Growth
Initiatives by emailing [email protected].
If you are in another foreign country, contact
the nearest authorized dealer. In the event
your inquiry is unresolved, communicate your
concern with the dealership
’s Sales Manager,
Service Manager or Customer Relations
Manager. If you require additional assistance
or clarification, please contact the respective
Customer Relationship Center as previously
listed. Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll
free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by
their website:
www.helminc.com
(Items in this catalog may be purchased by
credit card, check or money order.)
Obtaining a French Owner
’s Manual
French Owner ’s Manual can be obtained from
your authorized dealer or by contacting Helm,
Incorporated using the contact information
listed previously in this section.
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Always dispose of automotive batteries
in a responsible manner. Follow your
local authorized standards for disposal.
Call your local authorized recycling
center to find out more about recycling
automotive batteries.
Battery Management System (If
Equipped)
The battery management system (BMS)
monitors battery conditions and takes
actions to extend battery life. If excessive
battery drain is detected, the system may
temporarily disable certain electrical features
to protect the battery. Those electrical
accessories affected include the rear defrost,
heated/cooled seats, climate control fan,
heated steering wheel, audio and navigation
system. A message may be shown in the
information displays to alert the driver that
battery protection actions are active. These
messages are only for notification that an
action is taking place, and not intended to
indicate an electrical problem or that the
battery requires replacement.
Electrical accessory installation
To ensure proper operation of the Battery
Management System, any electrical devices
that are added to your vehicle should not
have their ground connection made directly
at the negative battery post. A connection at
the negative battery post can cause
inaccurate measurements of the battery
condition and potential incorrect system
operation.
Note:
Electrical or electronic accessories
added to your vehicle by the dealer or the
owner, may adversely affect battery
performance and durability, and may affect
the performance of other electrical systems
in your vehicle.
When a battery replacement is required, the
battery should only be replaced with a
Ford-recommended replacement battery
that matches the electrical requirements of
your vehicle. After battery replacement, or in
some cases after charging the battery with
the external charger, the Battery
Management System requires eight hours of
vehicle sleep time (key off with doors closed)
to relearn the new battery state of charge.
Prior to relearning the state of charge, the
Battery Management System may disable
electrical features (to protect the battery)
earlier than normal. CHECKING THE WIPER BLADES
Run the tip of your fingers over the edge of
the blade to check for roughness.
Clean the wiper blades with washer fluid or
water applied with a soft sponge or cloth.
CHANGING THE WIPER BLADES
The wiper arms can be manually moved
when the ignition is off. This allows for ease
of blade replacement and cleaning under the
blades.
1. Pull the wiper blade and arm away from
the glass.
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Traction AA A B C
WARNING
The traction grade assigned to
this tire is based on
straight-ahead braking traction
tests, and does not include
acceleration, cornering,
hydroplaning or peak traction
characteristics. The traction grades, from highest to
lowest are AA, A, B, and C. The
grades represent the tire
’s ability to
stop on wet pavement as measured
under controlled conditions on
specified government test surfaces
of asphalt and concrete. A tire
marked C may have poor traction
performance. Temperature A B C WARNING
The temperature grade for this
tire is established for a tire that
is properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive loading,
either separately or in combination,
can cause heat buildup and possible
tire failure. The temperature grades are A (the
highest), B and C, representing the
tire
’s resistance to the generation of
heat and its ability to dissipate heat
when tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained
high temperature can cause the
material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden tire
failure. The grade C corresponds to
a level of performance which all
passenger car tires must meet under the Federal Motor Vehicle Safety
Standard No. 139. Grades B and A
represent higher levels of
performance on the laboratory test
wheel than the minimum required
by law.
Glossary of Tire Terminology
•
Tire label: A label showing the
original equipment tire sizes,
recommended inflation pressure
and the maximum weight the
vehicle can carry.
• Tire Identification Number:
A
number on the sidewall of each
tire providing information about
the tire brand and manufacturing
plant, tire size and date of
manufacture. Also referred to as
DOT code.
• Inflation pressure:
A measure
of the amount of air in a tire.
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post, next to the driver's seating
position), or Tire Label which is
located on the B-Pillar or the edge
of the driver
’s door. Failure to follow
the tire pressure recommendations
can cause uneven treadwear
patterns and adversely affect the
way your vehicle handles
Maximum Inflation Pressure is
the tire manufacturer's maximum
permissible pressure and the
pressure at which the maximum
load can be carried by the tire. This
pressure is normally higher than the
manufacturer ’s recommended cold
inflation pressure which can be
found on the Safety Compliance
Certification Label (affixed to either
the door hinge pillar, door-latch
post, or the door edge that meets
the door-latch post, next to the
driver's seating position), or Tire
Label which is located on the B-Pillar or the edge of the driver
’s
door. The cold inflation pressure
should never be set lower than the
recommended pressure on the
Safety Compliance Certification
Label or Tire Label.
When weather temperature
changes occur, tire inflation
pressures also change. A 10°F (6°C)
temperature drop can cause a
corresponding drop of 1 psi (7 kPa)
in inflation pressure. Check your tire
pressures frequently and adjust
them to the proper pressure which
can be found on the Safety
Compliance Certification Label or
Tire Label.
To check the pressure in your tire(s):
1. Make sure the tires are cool, meaning they are not hot from
driving even a mile. Note:
If you are checking tire
pressure when the tire is hot, (for
example driven more than 1 mile [1.6
kilometers]), never bleed or reduce
air pressure. The tires are hot from
driving and it is normal for pressures
to increase above recommended
cold pressures. A hot tire at or below
recommended cold inflation pressure
could be significantly under-inflated.
Note: If you have to drive a distance
to get air for your tire(s), check and
record the tire pressure first and add
the appropriate air pressure when you
get to the pump. It is normal for tires
to heat up and the air pressure inside
to go up as you drive.
2. Remove the cap from the valve
on one tire, then firmly press the
tire gauge onto the valve and
measure the pressure.
3. Add enough air to reach the
recommended air pressure.
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Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure
recommended by the vehicle manufacturer
on the vehicle placard or tire inflation
pressure label. (If your vehicle has tires of a
different size than the size indicated on the
vehicle placard or tire inflation pressure label,
you should determine the proper tire inflation
pressure for those tires.)
As an added safety feature, your vehicle has
been equipped with a Tire Pressure
Monitoring System (TPMS) that illuminates
a low tire pressure telltale when one or more
of your tires is significantly under-inflated.
Accordingly, when the low tire pressure
telltale illuminates, you should stop and
check your tires as soon as possible, and
inflate them to the proper pressure. Driving
on a significantly under-inflated tire causes
the tire to overheat and can lead to tire
failure. Under-inflation also reduces fuel
efficiency and tire tread life, and may affect
the vehicle ’s handling and stopping ability. Please note that the TPMS is not a substitute
for proper tire maintenance, and it is the
driver
’s responsibility to maintain correct tire
pressure, even if under-inflation has not
reached the level to trigger illumination of
the TPMS low tire pressure telltale.
Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate when
the system is not operating properly. The
TPMS malfunction indicator is combined with
the low tire pressure telltale. When the
system detects a malfunction, the telltale
will flash for approximately one minute and
then remain continuously illuminated. This
sequence will continue upon subsequent
vehicle start-ups as long as the malfunction
exists.
When the malfunction indicator is
illuminated, the system may not be able to
detect or signal low tire pressure as intended.
TPMS malfunctions may occur for a variety
of reasons, including the installation of
replacement or alternate tires or wheels on
the vehicle that prevent the TPMS from
functioning properly. Always check the TPMS
malfunction telltale after replacing one or
more tires or wheels on your vehicle to ensure
that the replacement or alternate tires and
wheels allow the TPMS to continue to
function properly. The tire pressure monitoring system complies
with part 15 of the FCC rules and with
RSS-210 of Industry Canada. Operation is
subject to the following two conditions: (1)
This device may not cause harmful
interference, and (2) This device must accept
any interference received, including
interference that may cause undesired
operation.
Changing Tires With a Tire Pressure
Monitoring System
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When Inflating Your Tires
When putting air into your tires (such as at a
gas station or in your garage), the tire
pressure monitoring system may not respond
immediately to the air added to your tires.
It may take up to two minutes of driving over
20 mph (32 km/h) for the light to turn off
after you have filled your tires to the
recommended inflation pressure
How Temperature Affects Your Tire
Pressure
The tire pressure monitoring system monitors
tire pressure in each pneumatic tire. While
driving in a normal manner, a typical
passenger tire inflation pressure may increase
about 2 to 4 psi (14 to 28 kPa) from a cold
start situation. If the vehicle is stationary
overnight with the outside temperature
significantly lower than the daytime
temperature, the tire pressure may decrease
about 3 psi (21 kPa) for a drop of 30°F (17°C)
in ambient temperature. This lower pressure
value may be detected by the tire pressure
monitoring system as being significantly
lower than the recommended inflation
pressure and activate the system warning
light for low tire pressure. If the low tire
pressure warning light is on, visually check
each tire to verify that no tire is flat. If one or
more tires are flat, repair as necessary. Check
the air pressure in the road tires. If any tire is
under-inflated, carefully drive the vehicle to
the nearest location where air can be added
to the tires. Inflate all the tires to the
recommended inflation pressure.
CHANGING A ROAD WHEEL
WARNINGS
The use of tire sealant may damage
your tire pressure monitoring system
and should only be used in roadside
emergencies. If you must use a sealant, the
Ford Tire Mobility Kit sealant should be used.
The tire pressure monitoring system sensor
and valve stem on the wheel must be
replaced by an authorized dealer after use of
the sealant. If the tire pressure monitor sensor
becomes damaged, it will no longer
function. See Tire Pressure
Monitoring System (page 279). Note:
The tire pressure monitoring system
indicator light will illuminate when the spare
tire is in use. To restore the full function of the
monitoring system, all road wheels equipped
with tire pressure monitoring sensors must be
mounted on the vehicle. If you get a flat tire while driving, do not apply
the brake heavily. Instead, gradually decrease
your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side
of the road.
Have a flat serviced by an authorized dealer
in order to prevent damage to the tire
pressure monitoring system sensors. See
Tire Pressure Monitoring System
(page
279). Replace the spare tire with a road tire
as soon as possible. During repairing or
replacing of the flat tire, have the authorized
dealer inspect the tire pressure monitoring
system sensor for damage.
Dissimilar Spare Wheel and Tire
Assembly Information WARNING
Failure to follow these guidelines could
result in an increased risk of loss of
vehicle control, injury or death.
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