
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred by
California Civil Code Section 1793.22(b). You
are also required to use BBB AUTO LINE
before exercising rights or seeking remedies
created by the Federal Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301 et seq. If
you choose to seek redress by pursuing rights
and remedies not created by California Civil
Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort to BBB
AUTO LINE is not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford Motor
Company and to your dealer. If a warranty
concern has not been resolved using the
three-step procedure outlined earlier in this
chapter in the Getting the Services you need
section, you may be eligible to participate in
the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two
parts – mediation and arbitration. During
mediation, a representative of the BBB will
contact both you and Ford Motor Company
to explore options for settlement of the
claim. If an agreement is not reached during
mediation or you do not want to participate
in mediation, and if your claim is eligible, you
may participate in the arbitration process. An
arbitration hearing will be scheduled so that
you can present your case in an informal
setting before an impartial person. The
arbitrator will consider the testimony
provided and make a decision after the
hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty days
after you file your claim with the BBB. You
are not bound by the decision, and may reject
the decision and proceed to court where all
findings of the BBB Auto Line dispute, and
decision, are admissible in the court action.
Should you choose to accept the BBB AUTO
LINE decision, Ford is then bound by the
decision, and must comply with the decision
within 30 days of receipt of your acceptance
letter.BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application. You
will be asked for your name and address,
general information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor Company
Customer Relationship Center at
1-800-392-3673.
Note:
Ford Motor Company reserves the right
to change eligibility limitations, modify
procedures, or to discontinue this process at
any time without notice and without
obligation.
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At this time, you may notice your engine
coolant temperature gauge needle move
toward the H and the POWER REDUCED
TO LOWER TEMP message may appear in
the information display.
You may notice a reduction in vehicle speed
caused by reduced engine power. In order to
manage the engine fluid temperatures, your
vehicle may enter this mode if certain
high-temperature and high-load conditions
take place. The amount of speed reduction
depends on many factors such as vehicle
loading, towing, grade and ambient
temperature. If this occurs, there is no need
to pull off the road. You can continue to drive
your vehicle while this message is active.
The air conditioning may also cycle on and
off during severe operating conditions to
protect overheating of the engine. When the
engine coolant temperature decreases to a
normal operating temperature, the air
conditioning will turn on once again.
If the engine coolant temperature gauge
moves fully into the red (hot) area, or if the
coolant temperature warning or service
engine soon messages appear in your
information display:
1. Pull off the road as soon as safely possible and shift the transmission into
P
. 2.
Leave the engine running until the coolant
temperature gauge needle moves away
from the red (hot) area. After several
minutes, if the temperature does not
drop, follow the remaining steps.
3. Switch the engine off and wait for it to cool before checking the coolant level.
4. If the coolant level is normal, restart your
engine and continue.
5. If the coolant is low, add coolant, and restart the engine. See
Adding Engine
Coolant or How Fail-Safe Cooling
Works in this chapter for more
information.
AUTOMATIC TRANSMISSION
FLUID CHECK
6F50/6F55 Transmission
(If Equipped) WARNINGS
The dipstick cap and surrounding
components may be hot, use gloves.
Use gloves when moving the air filter
assembly. Components will be hot. Note:
Automatic transmission fluid expands
when warmed. To obtain an accurate fluid
check, drive your vehicle until you warm it up,
approximately
20 mi (30 km). If you operate
your vehicle for an extended period at high
speeds, in city traffic during hot weather or
pulling a trailer, switch your vehicle off until it
reaches normal operating temperatures to
allow the fluid to cool before checking.
Depending on vehicle use, cooling times could
take up to 30 minutes or longer.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission does
not consume fluid. However, you should
check the fluid level if the transmission is not
working properly. For example, if the
transmission slips or shifts slowly or if you
notice some sign of a fluid leak.
1. Drive your vehicle 20 mi (30 km) or until it reaches normal operating temperature.
2. Park your vehicle on a level surface and engage the parking brake.
3. With the parking brake engaged and your
foot on the brake pedal, start the engine
and move the gearshift lever through all
of the gear ranges. Allow a minimum of
10 seconds for each gear to engage.
4. Put the gearshift lever in park (P) and leave the engine running.
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4. There is a distinct cut-off (change from
light to dark) in the left portion of the
beam pattern. Position the top edge of
this cut-off 2 inches (5 centimeters)
below the horizontal reference line. 5. Locate the vertical adjuster on each
headlamp. Use a Phillips #2 screwdriver
to turn the adjuster either clockwise or
counterclockwise to adjust the vertical
aim of the headlamp. The horizontal edge
of the brighter light should touch the
horizontal reference line.
6. Repeat Steps 3 through 7 to adjust the other headlamp.
7. Close the hood and turn off the lamps.
Horizontal Aim Adjustment
Horizontal aim is not required for this vehicle
and is not adjustable.
CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented to accommodate
normal changes in pressure. Condensation
can be a natural by-product of this design.
When moist air enters the lamp assembly
through the vents, there is a possibility that
condensation can occur when the
temperature is cold. When normal condensation occurs, a thin film of mist can
form on the interior of the lens. The thin mist
eventually clears and exits through the vents
during normal operation. Clearing time may
take as long as 48 hours under dry weather
conditions.
Examples of acceptable condensation are:
•
Presence of thin mist (no streaks, drip
marks or droplets).
• Fine mist covers less than 50% of the
lens.
Examples of unacceptable moisture (usually
caused by a lamp water leak) are:
• Water puddle inside the lamp.
• Large water droplets, drip marks or
streaks present on the interior of the lens.
Take your vehicle to a dealer for service if any
of the above conditions of unacceptable
moisture are present.
Replacing HID Headlamp Bulbs
The headlamps on your vehicle use a high
intensity discharge source. These lamps
operate at a high voltage. See an authorized
dealer.
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Information on P Type Tires
P215/65R15 95H is an example of a
tire size, load index and speed rating.
The definitions of these items are
listed below. (Note that the tire size,
load index and speed rating for your
vehicle may be different from this
example.) A.
P: Indicates a tire, designated by
the Tire and Rim Association, that
may be used for service on cars,
sport utility vehicles, minivans and
light trucks. Note:
If your tire size
does not begin with a letter this may
mean it is designated by either the
European Tire and Rim Technical
Organization or the Japan Tire
Manufacturing Association.
B. 215:
Indicates the nominal width
of the tire in millimeters from
sidewall edge to sidewall edge. In
general, the larger the number, the
wider the tire.
C. 65:
Indicates the aspect ratio
which gives the tire's ratio of height
to width.
D. R:
Indicates a radial type tire.
E. 15:
Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter. F.
95:
Indicates the tire's load index.
It is an index that relates to how
much weight a tire can carry. You
may find this information in your
owner ’s manual. If not, contact a
local tire dealer.
Note: You may not find this
information on all tires because it is
not required by federal law.
G. H:
Indicates the tire's speed
rating. The speed rating denotes the
speed at which a tire is designed to
be driven for extended periods of
time under a standard condition of
load and inflation pressure. The tires
on your vehicle may operate at
different conditions for load and
inflation pressure. These speed
ratings may need to be adjusted for
the difference in conditions. The
ratings range from 81 mph (130
km/h) to 186 mph (299 km/h).
These ratings are listed in the
following chart.
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•
VOL: Control the volume of audio output.
• Seek:
•While in radio mode, press to seek
between memory presets or press
and hold to seek between stations.
• While in USB or CD mode, press to
seek between stations or press and
hold to fast seek.
• Voice: Press to start a voice session.
Press again and hold to end a voice
session.
• Phone:
Press to answer a call or to
switch between calls. Press and hold to
end a call or to reject an incoming call.
See
Steering Wheel (page 65).
Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used for
cleaning glasses. If dirt or fingerprints are still
visible, apply a small amount of alcohol to
the cloth. Do not pour or spray alcohol onto
the display. Do not use detergent or any type
of solvent to clean the display.
Support
The SYNC support team is available to help
you with any questions you are not able to
answer on your own. Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1-800-392-3673.
In Canada, call: 1-800-565-3673.
Times are subject to change due to holidays.
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and injury.
We strongly recommend that you use
extreme caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving and
encourage the use of voice-operated systems
when possible. Make sure you are aware of
all applicable local laws that may affect the
use of electronic devices while driving. •
Do not attempt to service or repair the
system. Contact an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split or
damaged. Place cords and cables out of
the way, so they do not interfere with the
operation of pedals, seats, compartments
or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC functions are
speed-dependent. Their use is limited to
when your vehicle is traveling at speeds
under 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
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Under this menu, you can set your
clock, access and adjust the
display, sound and vehicle settings
as well as access settings for specific modes
or the help feature.
Clock
Note: You cannot manually set the date. Your
vehicle ’s GPS does this for you.
Note: If the battery has been disconnected,
your vehicle needs to acquire a GPS signal to
update the clock. Once your vehicle acquires
the signal, it may take a few minutes for the
update to display the correct time. 1. Press the Settings icon > Clock.
2. Press
+ and - to adjust the time.
From this screen, you can also make other
adjustments such as 12-hour or 24-hour
mode, activate GPS time synchronization
and have the system automatically update
new time zones.
You can also switch the outside air
temperature display off and on. It appears at
the top center of the touchscreen, next to the
time and date. The system automatically saves any updates
you make to the settings.
Display
You can adjust the touchscreen display
through the touchscreen or by pressing the
voice button on your steering wheel controls
and when prompted, say, "Display settings".
Press the Settings icon >
Display,
to access and make adjustments
using the touchscreen.
• Brightness
allows you to make the
screen display brighter or dimmer.
• Auto DIM
, when set to On, lets you use
the Auto Dim Manual Offset feature.
When set to Off, screen brightness does
not change.
• Mode
allows you to set the screen to a
certain brightness or have the system
automatically change based on the
outside light level, or switch the display
off.
• If you select
AUTO or NIGHT, you
have the options of switching the
display's Auto Dim feature on or off
and changing the Auto Dim Manual
Offset feature. •
Auto Dim Manual Offset allows you to
adjust screen dimming as the outside
lighting conditions change from day to
night. This feature also allows you to
adjust screen brightness using the
instrument panel dimming control.
• Edit Wallpaper
•You can have your touchscreen
display the default photo or upload
your own.
Uploading Photos for Your Home Screen
Wallpaper
Note: You cannot load photos directly from
your camera. You must access the photos
either from your USB mass storage device or
from an SD card.
Note: Photographs with extremely large
dimensions (such as 2048 x 1536) may not be
compatible and appear as a blank (black)
image on the display.
Your system allows you to upload and view
up to 32 photos. To access, press the Settings icon
>
Display > Edit Wallpaper, and
then follow the system prompts to
upload your photographs.
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HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor Company
and iBiquity Digital Corp. are not responsible
for the content sent using HD Radio
technology. Content may be changed, added
or deleted at any time at the station owner's
discretion.
Radio Voice Commands
If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press the
voice button and, after the tone, say "Radio",
then any of the following commands. "RADIO"
"<87.9-107.9>"
"<87.9-107.9> HD" 1
"<530-1710>" "AM" "RADIO"
"AM <530-1710>" "AM autoset"
"AM autoset preset <#>" "AM preset <#>"
"Browse" 2
"FM"
"FM <87.9-107.9>"
"FM <87.9-107.9> HD <#>" 1
"FM autoset"
"FM autoset preset <#>" "FM preset <#>" "FM 1"
"FM 1 preset <#>" "FM 2"
"FM 2 preset <#>"
"HD <#>" 1
"Preset <#>" "RADIO"
"Radio off" "Radio on" "Set PTY"
"Tune" 3
"Help"
1 If available.
2 If you have said "Browse", see the "Browse"
chart later in this section.
3 If you have said "Tune", see the following
"Tune" chart. "TUNE"
"<530-1710>"
"<87.9-107.9>"
"<87.9-107.9> HD <#>" *
"AM"
"AM <530-1710>" "AM autoset"
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Set Category for Seek/Scan
This allows you to select a category of music
you would like to search for. You can then
choose to either seek or scan for the stations
playing that category.
Parental Lockout
This allows you to lock and unlock channels,
change or reset your PIN or unlock all
channels. To use this feature, you need your
initial PIN, which is 1234.
Artist/Title/Team Alerts
This feature allows you to select Artists,
Titles and Teams that you would like the
system to alert you to when they are playing
on other channels. Press Edit Alerts to delete
or turn off alerts. You can also set all alerts
to on or off. When an alert appears on the
screen, you can choose to Tune to the
channel, to Cancel the alert or to Disable
Alerts. If you are listening to a sporting event,
you can save your favorite teams so that the
system can alert you when they are playing
on a satellite radio channel.
Note:
Sirius does not support the Alert feature
on all channels. Ford Motor Company shall not
be responsible for Alert feature variation. Electronic Serial Number (ESN)
Sirius requires this number when
communicating with you about your account.
Direct Tune
Touch this button to enter the desired
satellite channel number manually. Touch
Enter when you are done.
Browse
Touch this button to view a list of all available
stations. Scroll to see more categories. Touch
the station you want to listen to.
Touch
Skip if you want to skip this channel.
Touch
Lock if you do not want anyone to
listen to this channel.
Touch
Title or Artist to see song and artists
on other stations.
Sirius Satellite Radio Information
Note: Sirius reserves the unrestricted right to
change, rearrange, add or delete programming
including canceling, moving or adding
particular channels, and its prices, at any time,
with or without notice to you. Ford Motor
Company shall not be responsible for any such
programming changes. Sirius satellite radio is a subscription-based
satellite radio service that broadcasts a
variety of music, sports, news, weather, traffic
and entertainment programming. Your
factory-installed Sirius satellite radio system
includes hardware and a limited subscription
term that begins on the date of sale or lease
of your vehicle. See an authorized dealer for
availability.
For more information on extended
subscription terms (a service fee is required),
the online media player and a list of Sirius
satellite radio channels, and other features,
please visit www.siriusxm.com in the United
States, www.sirius.ca in Canada, or call Sirius
at 1-888-539-7474.
Note:
This receiver includes the eCos
real-time operating system. eCos is published
under the eCos License.
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