ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
To fully assist, if you have a vehicle concern,
Ford Motor Company offers a complimentary
Roadside Assistance program. This program
is separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• Throughout the life of the vehicle for
original owners only.
• For 6 years or 70,000.0 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain warranty
coverage period for subsequent owners.
Roadside assistance will cover:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the client's responsibility). •
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up to
2.00 gal (7.57 L)
of gasoline or 5.00 gal
(18.93 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100.0 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — Lincoln eligible vehicles to the
client's selling or preferred dealer within
100.0 mi (161 km)
of the disablement
location or to the nearest Lincoln dealer.
If a client requests a tow to a selling or
preferred dealer that is more than
100.0 mi (161 km)
from the disablement
location, the client shall be responsible
for any mileage costs in excess of
100.0 mi (161 km)
. Roadside Assistance will include up to $200
coverage for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is not,
then the trailer does not qualify for any
roadside services.
Vehicles Sold In the United States:
Using Roadside Assistance
United States Lincoln vehicle clients who
require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100.0 mi (161 km)
. To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask you to submit your original
receipts.
249
MKC (TME), enUSA Roadside Emergencies
Have an authorized dealer check and change
the transmission fluid and filter at the correct
service interval. See Scheduled
Maintenance (page 451). Your transmission
does not consume fluid. However, the fluid
level should be checked if the transmission
is not working properly, (i.e., if the
transmission slips or shifts slowly) or if you
notice some sign of fluid leakage.
Do not use supplemental transmission fluid
additives, treatments or cleaning agents. The
use of these materials may affect
transmission operation and result in damage
to internal transmission components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX lines
are within the normal operating range; there
is no need to add fluid. If the fluid levels are
outside of the normal operating range, the
performance of the system could be
compromised; seek service from your
authorized dealer immediately. POWER STEERING FLUID CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
WASHER FLUID CHECK
WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze protection.
Failure to use washer fluid with antifreeze
protection in cold weather could result in
impaired windshield vision and increase the
risk of injury or accident. Note:
The front and rear washer systems
are supplied from the same reservoir.
Add fluid to fill the reservoir if the level is low.
Only use a washer fluid that meets Ford
specifications.
See Capacities and
Specifications (page 336). State or local regulations on volatile organic
compounds may restrict the use of methanol,
a common windshield washer antifreeze
additive. Washer fluids containing
non-methanol antifreeze agents should be
used only if they provide cold weather
protection without damaging the vehicle
’s
paint finish, wiper blades or washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime fuel
filter that is integrated with the fuel tank.
Regular maintenance or replacement is not
needed.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases which can cause personal injury.
Therefore, do not allow flames, sparks or
lighted substances to come near the battery.
When working near the battery, always shield
your face and protect your eyes. Always
provide proper ventilation.
288
MKC (TME), enUSA Maintenance
WARNINGS
When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the vent
caps, resulting in personal injury and damage
to the vehicle or battery. Lift the battery with
a battery carrier or with your hands on
opposite corners. Keep batteries out of reach of children.
Batteries contain sulfuric acid. Avoid
contact with skin, eyes or clothing. Shield
your eyes when working near the battery to
protect against possible splashing of acid
solution. In case of acid contact with skin or
eyes, flush immediately with water for a
minimum of 15 minutes and get prompt
medical attention. If acid is swallowed, call a
physician immediately. Your vehicle is equipped with a Motorcraft®
maintenance-free battery which normally
does not require additional water during its
life of service.
Note:
If your battery has a cover or shield,
make sure it is reinstalled after the battery
has been cleaned or replaced. Note:
See an authorized dealer for low
voltage battery access, testing, or
replacement.
When a low voltage battery replacement is
necessary, see an authorized dealer to
replace the low voltage battery with a Ford
recommended replacement low voltage
battery that matches the electrical
requirements of the vehicle
To ensure proper operation of the battery
management system (BMS), do not allow a
technician to connect any electrical device
ground connection directly to the low voltage
battery negative post. A connection at the
low voltage battery negative post can cause
inaccurate measurements of the battery
condition and potential incorrect system
operation.
Note: If a person adds electrical or electronic
accessories or components to the vehicle,
the accessories or components may
adversely affect the low voltage battery
performance and durability and may also
affect the performance of other electrical
systems in the vehicle. For longer, trouble-free operation, keep the
top of the battery clean and dry. Also, make
certain the battery cables are always tightly
fastened to the battery terminals.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
When a battery replacement is required, the
battery should only be replaced with a Ford
recommended replacement battery that
matches the electrical requirements of the
vehicle.
Because your vehicle
’s engine is
electronically-controlled by a computer,
some engine control settings are maintained
by power from the low voltage battery. Some
engine computer settings, like the idle trim
and fuel trim strategy, optimize the
driveability and performance of the engine.
289
MKC (TME), enUSA Maintenance
Some other computer settings, like the clock
and radio station presets, are also maintained
in memory by power from the low voltage
battery. When a technician disconnects and
connects the low voltage battery, these
settings are erased.
Note:
Until you switch the ignition to the on
position, you will receive a message in your
information display stating that your vehicle
is not in park.
Complete the following procedure in order
to restore the settings:
1. With the vehicle at a complete stop, set the parking brake.
2. Shift the transmission into P.
3. Turn off all accessories.
4. Step on the brake pedal and start the vehicle. 5. Run the engine until it reaches normal
operating temperature. While the engine
is warming up, complete the following:
Reset the clock. See Audio System
(page 345). Reset the power windows
bounce-back feature. See Windows and
Mirrors (page 97). Reset the radio station
presets.
See Audio System (page 345).
6. Allow the engine to idle for at least one minute. If the engine turns off, step on
the accelerator to start the engine.
7. While the engine is running, step on the brake pedal and shift the transmission to
N.
8. Allow the engine to run for at least one minute by pressing on the accelerator
pedal.
9. Drive your vehicle at least 10 miles (16 kilometers) to completely relearn the idle
and fuel trim strategy.
Note: Certain features may not operate if
the Battery Monitor System is not reset with
a scan tool following a jump start or battery
replacement. Normal electrical accessory
operation should resume after your vehicle
is left undisturbed for 8 hours. Note:
If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be adversely
affected until the engine computer
eventually relearns the idle trim and fuel trim
strategy.
Note: Always dispose of automotive
batteries in a responsible manner. Follow
your local authorized standards for disposal.
Call your local authorized recycling center
to find out more about recycling automotive
batteries.
Note: It is recommended that the negative
battery cable terminal be disconnected from
the battery if you plan to store your vehicle
for an extended period of time.
290
MKC (TME), enUSA Maintenance
PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A
LINCOLN EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
Lincoln owners have discovered the powerful
protection of Lincoln Extended Service Plan.
It is the only extended service plan backed
by Lincoln Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Lincoln ESP Can Quickly Pay for Itself
One service bill – the cost of parts and labor
– can easily exceed the price of your Lincoln
Extended Service Plan. With Lincoln ESP,
you minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four Extended Service Plans with
different levels of coverage. Ask your
authorized dealer for details.
1.
PremiumCARE - Our most comprehensive
coverage. With over 1000 covered
components, this plan is so complete that
we generally only discuss what’ s not
covered.
2. ExtraCARE - Covers 113 components, and
includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Lincoln Extended Service Plan is honored by
all authorized Lincoln and Ford dealers in
the U.S. and Canada. It is the only extended
service plan authorized and backed by
Lincoln Motor Company.
That means you get:
• Reliable, quality service at any Lincoln or
Ford dealership.
• Repairs performed by factory trained
technicians, using genuine parts. Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•
Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
448
MKC (TME), enUSA Extended Service Plan (ESP)
P
Parking Aid.......................................................191
Front Sensing System........................................192
Rear Sensing System..........................................191
Parking Aids
.....................................................191
Passive Anti-Theft System............................80 SecuriLock™............................................................80
PATS See: Passive Anti-Theft System........................80
Perchlorate........................................................12
Personal Safety System ™
..............................46
How Does the Personal Safety System
Work?...................................................................46
Phone..............................................................396 Making Calls........................................................398
Pairing Subsequent Phones............................398
Pairing Your Phone for the First Time...........
397
Phone Menu Options........................................398
Phone Settings...................................................400
Phone Voice Commands...................................
401
Receiving Calls....................................................398
Text Messaging...................................................399
Post-Crash Alert System.............................253
Power Door Locks See: Locking and Unlocking..............................68 Power Liftgate..................................................74
Obstacle Detection...............................................77
Opening and Closing the Liftgate....................75
Setting the Liftgate Open Height......................76
Power Seats....................................................143 Power Lumbar......................................................145
Power Steering Fluid Check ......................
288
Power Windows...............................................97
Accessory Delay...................................................98
Bounce-Back..........................................................97
One-Touch Down..................................................97
One-Touch Up........................................................97
Window Lock.........................................................98
R
Rear Seat Armrest
.........................................149
Rear Seats.......................................................146 Folding the Seatback..........................................147
Recline Adjustment.............................................147
Unfolding the Seatback.....................................147
Rear Under Floor Storage..........................229 Cargo Management System...........................
229
Rear View Camera........................................199 Using the Rear View Camera System..........
200
Rear View Camera See: Rear View Camera.....................................199 Rear Window Wiper and Washers..............88
Rear Window Washer..........................................89
Rear Window Wiper.............................................88
Recommended Towing Weights..............240
Refueling.........................................................166 Easy Fuel™ Capless Fuel System.....................166
Remote Control
...............................................58
Car Finder...............................................................59
Intelligent Access Key.........................................58
Remote Start..........................................................59
Replacing the Battery..........................................58
Sounding a Panic Alarm......................................59
Remote Start
...................................................140
Automatic Settings..............................................140
Removing a Headlamp
...............................293
Repairing Minor Paint Damage.................305
Replacement Parts Recommendation........12 Collision Repairs....................................................12
Scheduled Maintenance and Mechanical
Repairs.................................................................12
Warranty on Replacement Parts.........................
13
Replacing a Lost Key or Remote Control.............................................................61
Reporting Safety Defects (Canada Only).............................................................260
Reporting Safety Defects (U.S. Only)......259
482
MKC (TME), enUSA Index