Troubleshooting tips
Action
Cause
Radio display
Contact Sirius at 1-888-539-7474 to subscribe
to the channel, or tune to another channel.
Your subscription does not include this
channel.
Unsubscribed Channel.
The signal is blocked. When you move into an
open area, the signal should return.
The signal is lost from the Sirius satellite or
Sirius tower to your vehicle antenna.
No Signal.
No action required. The process may take up
to three minutes.
Update of channel programming in progress.
Updating.
Contact Sirius at 1-888-539-7474 to resolve
subscription issues.
Your satellite service is no longer available.
Call Sirius
1-888-539-7474.
Use the channel guide to turn off the Lock or
Skip function on that station.
All the channels in the selected category are
either skipped or locked.
None found. Check Channel Guide.
No action required.
Sirius has updated the channels available for
your vehicle.
Subscription Updated.
Sirius Satellite Radio Voice Commands If you are listening to Sirius satellite
radio, press the voice button on
the steering wheel controls. When
prompted, say any of the following
commands. If you are not listening to Sirius satellite radio,
press the voice button and, after the tone,
say "Sirius", then any of the following
commands. "SIRIUS"
"
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Insert your device and select the
SD Card or USB tab once the
system recognizes it. You can then
select from the following options:
Repeat
This feature replays the currently playing
song or album.
Shuffle
Touch this button to play music on the
selected album or folder in random order.
Similar Music
This feature allows you to choose music
similar to what is currently playing.
More Info
Touch this button to see disc information
such as current track, artist name, album and
genre.
Options
Touch this button to view and adjust various
media settings. Sound Settings allows you to adjust settings
for:
• Bass
• Midrange
• Treble
• Balance and Fade
• THX Deep Note Demo
• DSP (Digital Signal processing)
• Occupancy Mode
• Speed Compensated Volume.
Note: Your vehicle may not have all these
sound settings.
Media Player Settings
allows you to select
more settings, which is under Media Player.
See
Settings (page 363).
Device Information
displays software and
firmware information about the currently
connected media device.
Update Media Index
indexes your device
when you connect it for the first time and
each time the content changes (such as
adding or removing tracks) to make sure you
have the latest voice commands available
for all media on the device. Browse
This feature allows you to view the contents
of the device. It also allows you to search by
categories, such as genre, artist or album.
If you want to view song information such as
Title, Artist, File, Folder, Album, and Genre,
touch the on-screen album art.
You can also touch
What’
s Playing to hear
how the system pronounces the current band
and song. This can be helpful when using
voice commands to make sure the system
correctly plays your request.
SD Card and USB Voice Commands If you are listening to a USB device
or an SD card, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to a USB device or an
SD card, press the voice button and, after
the tone, say "USB" or "SD card", then any
of the following commands.
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WARNINGS
Store the portable music player in a
secure location, such as the center
console or the glove box, when your vehicle
is moving. Hard objects may become
projectiles in a crash or sudden stop, which
may increase the risk of serious injury. The
audio extension cable must be long enough
to allow the portable music player to be
safely stored while your vehicle is moving. The auxiliary input jack allows you to connect
and play music from your portable music
player through your vehicle speakers. You
can use any portable music player designed
for use with headphones. Your audio
extension cable must have male 1/8th-inch
(3.5 millimeter) connectors at each end.
1.
Switch off the engine, radio and portable
music player. Set the parking brake and
put the transmission in position P.
2. Plug the extension cable from the portable music player into the auxiliary
input jack. 3.
Switch the radio on. Select either a tuned
FM station or a CD.
4. Adjust the volume as desired.
5. Switch your portable music player on and
adjust its volume to half its maximum
level.
6. Press
AUX until LINE or LINE IN appears
in the display. You should hear music
from your device even if it is low.
7. Adjust the volume on your portable music
player until it reaches the volume level
of the FM station or CD. Do this by
switching back and forth between the
AUX and FM or CD controls.
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Pairing Subsequent Phones
Note:
Put the transmission in park (P). Switch
on your vehicle ignition and the radio.
1. Press the Phone corner of the
touchscreen > Settings > BT Devices >
Add Device.
2. Make sure that Bluetooth is set to On and
that your cellular phone is in the proper
mode. See your device ’s manual if
necessary.
Note: Select
SYNC, and a six-digit PIN
appears on your device.
3. If prompted to enter a PIN on your device, it does not support Secure Simple
Pairing. To pair, enter the PIN displayed
on the touchscreen. Skip the next step.
4. When prompted on your phone ’s display,
confirm that the PIN provided by SYNC
matches the PIN displayed on your
cellular phone.
5. The display indicates when the pairing is
successful. SYNC may prompt you with more phone
options. For more information on your
phone's capability, see your device's manual
and visit the website.
Making Calls Press the voice button on your
steering wheel controls. When
prompted, say, "Call
say "Dial", then the desired number. To end the call or exit phone
mode, press and hold this phone
button on your steering wheel
controls.
Receiving Calls
During an incoming call, an audible tone
sounds. Call information appears in the
display if it is available. Accept the call by pressing Accept
on the touchscreen or by pressing
this phone button on your steering
wheel controls. Reject the call by pressing
Reject
on the touchscreen or by pressing
and holding this phone button on
your steering wheel controls.
Ignore the call by doing nothing. SYNC logs
it as a missed call.
Phone Menu Options
Press the top left corner on your touchscreen
to select from the following options:
Phone
Touch this button to access the on-screen
numerical pad to enter a number and place
a call. During an active call, you can also
choose to:
• Mute the call.
• Put the call on hold.
• Turn on the privacy feature.
• Join two calls.
• End the call.
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speak with an operator when it has
difficulty matching your voice request.
The live operator can assist you by
searching for businesses by name or by
category, residential addresses by street
address or by name or specific street
intersections. Operator Assist is a feature
of your SYNC Services subscription. For
more information on Operator Assist, visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your Destination. After the route download is
finished, the phone call automatically
ends. If your vehicle is not equipped with
Navigation:
•
Turn-by-turn directions appear in the
information display, in the status bar of
your touchscreen system and on the
SYNC Services screen. You also receive
driving instructions from audible prompts.
• When on an active route, you can select
Route Summary or Route Status using
the touchscreen controls or voice
commands to view the
Route Summary
Turn List or the Route Status ETA. You
can also turn voice guidance on or off,
cancel the route or update the route. If you miss a turn, SYNC automatically asks
if you want the route updated. Just say, "Yes"
when prompted and the system delivers a
new route to your vehicle.
If your vehicle is equipped with Navigation,
SYNC Services downloads your requested
destination to the navigation system. The
navigation system then calculates the route
and provides driving instructions.
See
Navigation (page 418).
Disconnecting from SYNC Services
1. Press and hold the hang-up phone button
on the steering wheel.
2. Say "Good-bye" from the SYNC Services
main menu.
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Using Traction Control.................................187
Switching the System Off Using a
Switch.................................................................187
Switching the System Off Using the Information Display Controls.......................187
System Indicator Lights and Messages.........187
Utilizing the Mediation/Arbitration Program (Canada Only)
.............................................257
V
Vehicle Care
..................................................299
General Information...........................................299
Vehicle Certification Label
.........................339
Vehicle Identification Number..................339
Vehicle Storage............................................305
Battery...................................................................306
Body.......................................................................306
Brakes...................................................................306
Cooling system...................................................306
Engine...................................................................306
Fuel system..........................................................306
General.................................................................306
Miscellaneous ......................................................307
Removing Vehicle From Storage
....................307
Tires.......................................................................306
Ventilation See: Climate Control..........................................136 VIN
See: Vehicle Identification Number...............339
Voice Control...................................................84 W
Warning Lamps and Indicators
..................107
Adaptive Cruise Control....................................107
Anti-Lock Braking System.................................108
Battery....................................................................108
Blind Spot Monitor..............................................108
Brake System.......................................................108
Cruise Control......................................................108
Direction Indicator..............................................108
Door Ajar...............................................................108
Electric Park Brake..............................................108
Engine Coolant Temperature...........................109
Engine Oil..............................................................109
Fasten Safety Belt...............................................109
Front Airbag..........................................................109
Heads Up Display...............................................109
High Beam............................................................109
Hood Ajar..............................................................109
Low Fuel Level.....................................................109
Low Tire Pressure Warning..............................109
Low Washer Fluid.................................................110
Parking Lamps.......................................................110
Powertrain Fault....................................................110
Service Engine Soon...........................................110
Stability Control....................................................110
Stability Control Off..............................................110
Washer Fluid Check....................................288
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MKC (TME), enUSA Index