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5
When trouble arises
7315-1. Essential information
CAUTION■
While towing ●
When towing using a rope, avoid sudden starts, etc. which place excessive stress
on the towing hook and rope.
The towing hook or rope may become damaged, broken debris may hit people
and cause serious damage.●
Do not turn the “POWER” switch off.
There is a possibility that the steering wheel is locked and can not be operated.■
Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed securely.
If not securely installed, towing eyelet may come loose during towing.
NOTICE■
To prevent damage to the vehicle when towing using a wheel-lift type truck
When raising the vehicle, ensure adequa te ground clearance for towing at the
opposite end of the raised vehicle. Without adequate clearance, the vehicle could
be damaged while being towed.■
To prevent body damage when to wing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.■
Recreational towing (behind motor home, etc.)
Never dinghy tow your vehicle to prevent
causing serious damage to the AWD system
(AWD models) and transmission. ( P. 3 2 4 )
Page 746 of 878
5
When trouble arises
7455-2. Steps to take in an emergency
Have the vehicle inspected by your Lexus dealer immediately.
A buzzer sounds and a warning message is shown on th e multi-informa-
tion display. Failure to investigate the cause of the fo llowing warnings may
lead to the system operating abnormally and possibly cause an accident.
Have the vehicle inspected by your Lexus dealer immediately. Wa r n i n g m e s s a g e Details
(AWD models) Indicates a malfunction in the AWD system
Indicates a malfunction in the steering lock system
(Flashes)
(If equipped) Indicates a malfunction in the LED headlight system
Indicates a malfunction in the brake lights system
Page 758 of 878
5
When trouble arises
7575-2. Steps to take in an emergency
Sounds
once Sounds
once
(Displayed alternately)
(Flashes) An attempt was
made to exit the
vehicle with the
electronic key and
lock the doors
without first turn-
ing the “POWER”
switch off. Tu r n t h e
“POWER” switch
off and lock the
doors again.
Sounds
once
(Flashes) An attempt was
made to start the
hybrid system
without the elec-
tronic key being
present, or the
electronic key was
not functioning
normally.
An attempt was
made to drive
when the regular
key was not inside
the vehicle. Confirm that the
electronic key is
inside the vehicle.Interior
buzzer Exterior
buzzer Wa r n i n g m e s s a g e Details Correction
procedure
Page 760 of 878
5
When trouble arises
7595-2. Steps to take in an emergency
Sounds
once Con-
tinuous
(Flashes) An attempt was
made to lock the
doors using the
smart access sys-
tem with push-
button start while
the electronic key
was still inside the
vehicle.
Retrieve the elec-
tronic key from
the vehicle and
lock the doors
again.An attempt was
made to lock
either front door
by opening a door
and putting the
inside lock button
into the lock posi-
tion, then closing
the door by pull-
ing on the outside
door handle with
the electronic key
still inside the
vehicle. Interior
buzzer Exterior
buzzer Wa r n i n g m e s s a g e Details Correction
procedure
Page 761 of 878
7605-2. Steps to take in an emergency
Sounds
once
(Flashes) •When the doors
were unlocked
with the
mechanical key
and then the
“POWER”
switch was
pressed, the
electronic key
could not be
detected in the
vehicle.
• The electronic
key could not be
detected in the
vehicle even
after the
“POWER”
switch was
pressed two
consecutive
times. Touch the elec-
tronic key to the
“POWER” switch
while depressing
the brake pedal.
Sounds
once
(Flashes) An attempt was
made to start the
hybrid system
with the shift lever
in an incorrect
position. Shift the shift lever
to P and start the
hybrid system.Interior
buzzer Exterior
buzzer Wa r n i n g m e s s a g e Details Correction
procedure
Page 763 of 878
7625-2. Steps to take in an emergency
Sounds
once
(Flashes) The driver's door
was opened and
closed with the
“POWER” switch
turned off and
then the
“POWER” switch
was put in
ACCESSORY
mode twice with-
out the hybrid sys-
tem being started. Press the
“POWER” switch
while depressing
the brake pedal.
During an hybrid
system starting
procedure in the
event that the
electronic key was
not functioning
properly
( P. 7 8 2 ) , t h e
“POWER” switch
was touched with
the electronic key. Press the
“POWER” switch
within 10 seconds
of the buzzer
sounding.
Sounds
once
(Flashes) The steering lock
could not be
released within 3
seconds of the
“POWER” switch
being pressed. Press the
“POWER” switch
while depressing
the brake pedal
and moving the
steering wheel left
and right.Interior
buzzer Exterior
buzzer Wa r n i n g m e s s a g e Details Correction
procedure
Page 778 of 878

5
When trouble arises
7775-2. Steps to take in an emergency
If the hybrid system will not start Reasons for the hybrid system not starting vary depending on the situation.
Check the following and perform the appropriate procedure:
■ The hybrid system will not start even though the correct starting
procedure is being followed. ( P. 1 7 7 )
One of the following may be the cause of the problem:
● The electronic key may not be functioning properly. ( P. 7 8 2 )
● There may be a malfunction in the immobilizer system. ( P. 1 2 4 )
● There may be a malfunction in the steering lock system.
● The hybrid system may be malfunc tioning due to an electrical
problem such as an open circ uit or a blown fuse. However,
depending on the type of malfunc tion, an interim measure is avail-
able to start the hybrid system. ( P. 7 7 8 )
■ The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. ( P. 7 8 4 )
● The 12-volt battery terminal co nnections may be loose or cor-
roded.
■ The interior lights and headlights do not turn on, or the horn does
not sound.
One of the following may be the cause of the problem:
● One or both of the 12-volt battery terminals may be discon-
nected.
● The 12-volt battery may be discharged. ( P. 7 8 4 )
Contact your Lexus dealer if the problem cannot be repaired, or if
repair procedures are unknown.
Page 780 of 878
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When trouble arises
7795-2. Steps to take in an emergency
If the shift lever cannot be shifted from P If the shift lever cannot be shifted with your foot on the brake pedal, there
may be a problem with the shift lock system (a system to prevent accidental
operation of the shift lever). Have the vehicle inspected by your Lexus
dealer immediately.
The following steps may be used as an emergency measure to ensure that
the shift lever can be shifted:
Set the parking brake.
Turn the “POWER” switch to ACCESSORY mode.
Depress the brake pedal.
Pry the cover up with a flathead
screwdriver or equivalent.
Press the shift lock override but-
ton. The shift lever can be shifted
while the button is pressed.STEP 1
STEP 2
STEP 3
STEP 4
STEP 5