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8When trouble arises
8-1. Essential informationEmergency flashers.................... 614
If your vehicle has to be stopped in an emergency ..... 615 8-2. Steps to take in an emergency
If your vehicle needs to be towed .................................. 617
If you think something is wrong ................ 624
Fuel pump shut off system (gasoline vehicles) .................. 625
If a warning light turns on or a warning buzzer sounds ..... 626
If a warning message is displayed ................................ 636
If you have a flat tire................... 659
If the engine will not start (gasoline vehicles) ...................672
If the hybrid system will not start (hybrid vehicles) ............. 674
If the shift lever cannot be shifted from P ...................... 676
If the electronic key does not operate properly ......................677
If the 12-volt battery is discharged (gasoline
vehicles) ..................................... 680
If the 12-volt battery is discharged (hybrid
vehicles) ......................................684
If your vehicle overheats (gasoline vehicles) ................. 688
If your vehicle overheats (hybrid vehicles) ....................... 691
If the vehicle becomes stuck ..............................................697
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8-2. Steps to take in an emergency
8
When trouble arises
If your vehicle needs to be towed
The following may indicate a problem with your transmission
transmission>. Contact your Lexus de aler or commercial towing service
before towing.
●Gasoline vehicles: The engine is ru nning but the vehicle will not move.
●Hybrid vehicles: A warning messag e for the hybrid system is shown on
the multi-information display and the vehicle does not move.
●The vehicle makes an abnormal sound.
Do not tow with a sling-type truck to
prevent body damage.
If towing is necessary, we recommend having your vehicle towed by
your Lexus dealer or commercial towing service, using a lift-type truck
or flat bed truck.
Use a safety chain system for all towing, and abide by all state/provin-
cial and local laws.
Situations needs to cont act dealers before towing
Towing with a sling-type truck
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8-2. Steps to take in an emergency
If a warning message is displayed
Master warning light
The master warning light also comes
on or flashes in order to indicate that a
message is currently being displayed
on the multi-information display.
Multi-information display
If any of the warning light comes on again after the following actions have
been performed, contact your Lexus dealer.
If a warning is shown on the multi- information display, stay calm and
perform the following actions:
1
2
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6378-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
8
When trouble arises
A buzzer sounds and a warning message is shown on the multi-informa-
tion display. The following warning in dicates the possibility of damage to
the vehicle that may lead to an acci dent. Immediately stop the vehicle in a
safe place and contact your Lexus dealer.
Stop the vehicl e immediately.
Wa r n i n g m e s s a g eDetails
Indicates abnormal engine oil pressure
The warning light may come on if the engine oil
pressure is too low.
Indicates a malfunction in the hybrid system
(Hybrid vehicles)
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6388-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
A buzzer sounds and a warning message is shown on the multi-informa-
tion display. Failure to investigate the cause of the following warnings may
lead to the system operating abnorma lly and possibly cause an accident.
Have the vehicle inspected by your Lexus dealer.
Have the vehicle inspected immediately.
Wa r n i n g m e s s a g eDetails
Indicates a malfunction in the pre-collision system
Indicates a malfunction in the intuitive parking assist
Indicates a malfunction in the dynamic radar cruise
control system (if equipped) or the cruise control sys-
tem Press the “ON/OFF” button once to deactivate the
system, and then press the button again to reacti-
vate the system.
(Flashes)
(If equipped)
(If equipped)
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6418-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
8
When trouble arises
A buzzer sounds and a warning message is shown on the multi-informa-
tion display. After taking the spec ified steps to correct the suspected
problem, check that the warning message goes off.
Follow the correction procedures.
Wa r n i n g m e s s a g eDetailsCorrection procedure
Indicates that one or
more of the doors is not
fully closed
The system also indi-
cates which doors are
not fully closed.
If the vehicle reaches a
speed of 3 mph (5
km/h), flashes
and a buzzer sounds
to indicate that the
door(s) are not yet
fully closed.
Make sure that all the
doors are closed.
Indicates that the hood is
not fully closedIf the vehicle reaches a
speed of 3 mph (5
km/h), flashes
and a buzzer sounds
to indicate that the
hood is not yet fully
closed.
Close the hood.
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6478-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
8
When trouble arises
Indicates that the Blind
Spot Monitor sensors or
the surrounding area on
the bumper is dirty or
covered with ice
Clean the sensor and its
surrounding area on the
bumper.
Indicates that the hybrid
system has overheatedThis message may be
displayed when driving
under severe operating
conditions. (For exam-
ple, when driving up a
long steep hill.)
Stop and check.
( P. 6 9 1 )
Indicates that remaining
fuel is approximately 2.6
gal. (9.7 L, 2.1 Imp.gal.) or
less
Refuel the vehicle.
Indicates that the “START
STOP ENGINE”
<“POWER”> switch is
turned off or turned to
ACCESSORY mode and
the driver’s door is
opened while the lights
are turned on
Tu r n t h e l i g h t s o f f .
Indicates that the driver’s
door was opened with the
shift position in any posi-
tion other than P
Shift the shift position to P.
Wa r n i n g m e s s a g eDetailsCorrection procedure
(If equipped)
(Hybrid vehicles)
(Flashes)
(Flashes)
(Hybrid vehicles)
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6488-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
■Warning message in radar cruise mode (if equipped)
In the following cases, the warning message may not be displayed even if vehicle-to-
vehicle distance decreases:
●When your vehicle and the vehicle ahead are traveling at the same speed or the
vehicle ahead is traveling more quickly than your vehicle
●When the vehicle ahead is traveling at a very low speed
●Immediately after cruise control speed is set
●At the instant the accelerator pedal is depressed
■The LDA (Lane Departure Alert) system (if equipped)
In the following cases, the warning message will not be displayed even if the vehicle
deviates from the lane markers.
●When the vehicle speed deviates from the operating range of the LDA system
functions
●When the lane markers cannot be recognized
Carrying out the corresponding action turns the messages off.
Other displayed messages
Displayed messageDetailsCorrection procedure
Maintenance of the
hybrid system (traction
battery) cooling compo-
nent is required The filter may be
clogged, the air vent
may be blocked or
there may be a gap in
the duct.
Have maintenance per-
formed on the hybrid sys-
tem (traction battery)
cooling component at
your Lexus dealer.