43
Consumer Affairs Procedures
To assist you the Consumer Assistance Center will ask for the following in\
formation:
•Y our name, address and telephone number
•V ehicle identification number(on dashboard and on label installed on the\
driver ’s door).
• Date of purchase
• Current odometer reading
•Y our Kia dealership’s name
Or you can write to Kia with the above information at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
STEP 3 :
In the event that you believe Kia has been unable to satisfactorily addr\
ess the concern, a special alternative resolution
program called AUTO LINE is available to you. This independent agency is run by the Counci\
l of Better Business
Bureaus and is provided at no cost to you. You may contact them at:
AUTO LINE
Council of Better Business Bureaus 33033 Wilson Blvd. Suite 600 Arlington, VA 22201800-955-5100
![KIA OPTIMA HYBRID 2015 Warranty and Consumer Information Guide 43
Consumer Affairs Procedures
To assist you the Consumer Assistance Center will ask for the following in\
formation:
•Y our name, address and telephone number
•V ehicle identification number(on d](/manual-img/2/55009/w960_55009-43.png "KIA OPTIMA HYBRID 2015 Warranty and Consumer Information Guide 43
Consumer Affairs Procedures
To assist you the Consumer Assistance Center will ask for the following in\
formation:
•Y our name, address and telephone number
•V ehicle identification number(on d")