ROADSIDE ASSISTANCE
As part of theInfiniti Total Ownership Experience®,
Roadside Assist ance is available to you, 24 hours a day,
365 days a year, for emer gency roadsideassistance
should the need arise for any of the following items:
●Mechanical Breakdown
●Flat Tire
●Dead Battery
●Accident/Collision (One-way tow – loaner vehicle not
included)
●Out of Gas
●Lock-out service
All Roadside Assist ance services are provided exclu-
sively by Cross-Country Motor Club, Inc., Boston, Mas-
sachusetts 02155, except in Alaska, California, Oregon,
Wisconsin and Wyoming, where services are provided
by Cross-Country Motor Club of California, Inc., Boston,
Massachusetts 02155.
COVERAGE
Roadside Assistance is provided for all Infiniti vehicles
from the date the vehicle is delivered to the first retail
buyer or otherwise put into use, whichever is earlier, for
a period of 48 months, without regard to mileage.
Roadside Assistance is available to an yone operating
the Infiniti vehicle with the authorization of the owner.
[For purpose of Roadside Assist ance benefits, “owner”
includes the lessee of a leased vehicle.] These services
are transferable with the resale of the vehicle for the
time remaining on the original Infiniti new vehicle lim- ited warranty coverage period.
Roadside Assistance is
available throughout the Continental United States and
Canada.
HOW TO USE ROADSIDE ASSISTANCE
Should one of the disablements listed above occur,
simply call the toll free number, 1-800-662-6200, and
advise the Roadside Assistance Representative of your
name, the vehicle identification number (VIN) of your
car, your location, and the nature of the problem. (When
travelling in Canada call 1-800-835-0221.) The VIN can
be found imprinted on a plate affixed to the upper
dashboard on the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total Owner-
ship® Program card which will be sent to you approxi-
mately 6 weeks after purchase of your new Infiniti.
ON-SITE AND TOWING SERVICE
Depending on the type of vehicle problem you are expe-
riencing, the R oadside Assistance Represent ative will
determine the appropriate roadside assistance and/or
flatbed (towing) service to be dispatched. In most
cases, minor disablement services such as flat tire
change, lock-out service, out-of-gas delivery, battery
boost, etc., can be performed onsite so that you can be
on the road again as soon as possible. There is no
charge for the dispatch of onsite or towing service. Any
charges for the replacement of keys, gas or non-
warranty items will be your responsibility at the time of
the repair or service.
Whenever possible, flatbed (towing) service will be dis-
patched for mechanical disablements or accident/ col-
lisions which render the vehicle inoperative. There is no
charge for the towing service. Roadside Assistance will
arrange to transport the vehicle to the nearest Infiniti retailer, if one is located within 250 miles, or to another
authorized alternate service facility. Warranty covered
repairs will be provided for under the terms of the appli-
cable express Infiniti limited warranty. However, any
nonwarranty or accident/collision repairs will be your
responsibility.
NOTE:
You may be required to sign a receipt at the time of
disablement to acknowledge receipt of the Roadside
Assistanc
e service rendered.
EXCLUSIONS
Roadside Assistance is not a warrantyand is not pro-
vided under any Infiniti or Nissan warranty, butisa
service which is provided to you as part of the Infiniti
Total Ownership Experience® to minimize any unfore-
seen vehicle operation inconvenience. Potential liabil-
ity is expressly limited to the cost of the listed benefits
and does not extend to incidental or consequential
damages such as loss of use inconvenience, loss of pay,
or commercial loss.
Roadside Assistance benefits exclude any costs related
to repairs, parts replacement, labor, etc. which are in-
curred as a result of accident/ collision, vehicle abuse,
racing, vandalism or other items not covered by the
Infiniti New Vehicle Limited Warranty. Also excluded are
services for snow tires, repair to studs, mounting or
demounting of snow chains, and any fines, fees or taxes
which are associated with impound towing as a result of
actual or alleged violation of any laws or regulations.
(Continued on next page)
INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS 43
EMERGENCY TRAVEL EXPENSE/TRIP
INTERRUPTION BENEFITS
If you experience a mechanical breakdown more than
100 miles from your primary residence, you may be
eligible for the following reasonable trip interruption
benefits:
●Meals
●Lodging
●Substitute transportation
●Costs to reunite the vehicle and owner, after warranty
repairs have been completed.
The Roadside A ssistance Representative, ( toll free num-
ber 1-800-662-6200), will explain Emergency Travel
Expense/Trip Interruption benefits in detail and provide
authorization of appropriate benefits. (When travelling
in Canada, call 1-800-835-0221.) In some situations
you may be required to pay for these benefits initially. If
so, the representative will p rovide instructions for reim-
bursement procedures. You must keep records of these
expenses and submit them upon request. Emergency
Travel Expense/Trip Interruption Benefits are not avail-
able for accident/collision and/or other non-
warrantable disablements.
SERVICE LOAN CAR PROGRAM
As part of The Infiniti Total Ownership Experience®,a
participating Infiniti retailer will provide you with a com-
plimentary Infiniti Service Loan Car when you present
your Infiniti vehicle for warranty repair to a participating
Infiniti retailer during the new vehicle limited warranty
basic coverage period, subject to availability and the
eligibility requirements listed below.
The Eligibility Requirements for Service Loan Car are as
follows:
●Only available during the 4 years/60,000 mile
Infiniti New Vehicle Limited Warranty basic coverage
period.
●You must be 21 years of age or older with a valid U.S.
driver’s license.
●You must provide proof of primary insurance.
●You must schedule the service appointment in ad-
vance.*
●Other restrictions apply to loan car including mileageuse and days use limitations.**
*Depending upon availability, exc eptions to the service
appointment requirement may be made in the event
your vehicle is inoperable due to unexpected mechani-
cal failure. In such a circumstance the participating
Infiniti retailer will strive to provide you with a Service
Loan Car if possible.
** Ask your retailer for details.
Note: This program is NOT a warranty, and is NOT part of
the Infiniti New Vehicle Limited Warranty, but rather a
benefit of The Total Ownership Experience®. This pro-
gram is subject to change without notice at any time.
44 INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
