Troubleshooting guide
SymptomCause and Countermeasure
Cannot play Check if the CD/DVD/USB device was inserted correctly.
Check if the CD/DVD is scratched or dirty.
Check if there is condensation inside the player. If there is, wait until the condensation is gone (about 1 hour) before using the player.
If there is a temperature increase error, the player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and compressed audio files on a CD, only the music CD files (CD-DA data) will be played.
Files with extensions other than “.MP3”, “.WMA”, “.AAC”, “.M4A” or “.AA3” cannot be played. In addition, the character codes and number of charac-
ters for folder names and file names should be in compliance with the specifications.
Check if the disc or file is generated in an irregular format. This may occur depending on the variation or the setting of the compressed audio file writ-
ing application or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the CD/DVD/USB device is protected by copyright.
Poor sound quality Check if the CD/DVD is scratched or dirty.
It takes a relatively long time
before the music starts
playing. If there are many folders or file levels on the CD/DVD/USB device, or if it is a multisession disc, some time may be required before the music starts
playing.
Music cuts off or skips The writing software and hardware combination might not match, or the writing speed, writing depth, writing width, etc., might not match the
specifications. Try using the slowest writing speed.
Skipping with high bit rate
files Skipping may occur with large quantities of data, such as for high bit rate data.
Moves immediately to the
next song when playing If an unsupported compressed audio file has been given a supported extension like “.MP3”, or when play is prohibited by copyright protection, the
player will skip to the next song.
Songs do not play back in
the desired order The playback order is the order in which the files were written by the writing software. Therefore, the files might not play in the desired order.
Random/Shuffle may be active on the audio system or on the USB device.
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Requirements for Supporting Video Playback
Media CD, CD-R, CD-RW, DVD, DVD±R, DVD±RW, DVD±RW DL, USB 2.0 Memory
File SystemsCD, CD-R, CD-RW, DVD,
DVD±R, DVD±RW, DVD±RW
DL
ISO9660 LEVEL1, ISO9660 LEVEL2, Romeo, Joliet, UDF Bridge (UDF1.02+ISO9660) , UDF1.5, UDF2.0
* ISO9660 Level 3 (packet writing) is not supported.
* Files saved using the Live File System component (on a Windows Vista®-based computer) are not supported.
* VDF1.5/VDF2.0 (packet writing) is not supported.
USB Memory FAT16, FAT32
File Types .divx, .avi
Video Codecs DivX3, DivX4, DivX5, DivX6
Audio Codecs MP3, MPEG2.5 Audio Layer3, AC3, LPCM
.asf Video Codec ISO-MPEG4
Audio Codec G.726
Bit Rates .divx, .avi
Maximum Average 4 Mbps
Maximum Peak 8 Mbps
Resolution .divx, .avi
Minimum 32 x 32
Maximum 720 x 480
.asf Minimum 32 x 32
Maximum 720 x 576
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AUX settings
Select the “Menu” key using the INFINITI control-
ler.
The display mode can be set to Normal, Wide or
Cinema. The volume setting can be set to Low,
Medium or High.
Additional features
For additional information about the iPod® player
available with this system, refer to “iPod® player
operation without navigation system” or “iPod®
player operation with navigation system” in this
section.For additional information about the USB (Uni-
versal Serial Bus) Connect Port available with
this system, refer to “USB (Universal Serial Bus)
Connection Port (models without navigation sys-
tem)” or “USB (Universal Serial Bus) Connection
Port (models with navigation system)” in this sec-
tion.
For additional information about the Bluetooth®
streaming audio feature available with this sys-
tem, refer to “Bluetooth® streaming audio” in this
section.
DIGITAL VERSATILE DISC (DVD)
PLAYER OPERATION (models with
Navigation System)
Precautions
Start the engine when using the DVD entertain-
ment system.
Movies will not be shown on the front display
while the vehicle is in any drive position to reduce
driver distraction. Audio is available when a movie
is played. To view movies on the front display,
stop the vehicle in a safe location, move the shift
lever to the P (Park) position and apply the park-
ing brake.
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USB (Universal Serial Bus)
CONNECTION PORT (models
without Navigation System) (if so
equipped)
Connecting a device to the USB
connection port
WARNING
Do not connect, disconnect, or operate the
USB device while driving. Doing so can be
a distraction. If distracted you could lose
control of your vehicle and cause an acci-
dent or serious injury.
CAUTION
●Do not force the USB device into the
USB port. Inserting the USB device
tilted or up-side-down into the port may
damage the port. Make sure that the
USB device is connected correctly into
the USB port.
● Do not grab the USB port cover (if so
equipped) when pulling the USB device
out of the port. This could damage the
port and the cover.
● Do not leave the USB cable in a place
where it can be pulled unintentionally.
Pulling the cable may damage the port.
Refer to your device manufacturer’s owner infor-
mation regarding the proper use and care of the
device.
The USB connection port is located in the center
console. Insert the USB device into the port
1.
When a compatible storage device is plugged
into the port, compatible audio files on the stor-
age device can be played through the vehicle’s
audio system.
Audio file operation
AUX button
Place the ignition switch in the ON or ACC
position and press the AUX button to switch to
the USB input mode. If another audio source is
playing and a USB memory device is inserted,
press the AUX button repeatedly until the center
display changes to the USB memory mode.
If the system has been turned off while the USB
memory was playing, push the ON-OFF/VOL
control knob to restart the USB memory.
SEEK/CAT and TRACK (Reverse or Fast Forward)
buttons
Press and hold the SEEK/CAT
(rewind)
button or TRACK
(fast forward) button for
1.5 seconds while an audio file on the USB
device is playing to reverse or fast forward the
track being played. The track plays at an in-
creased speed while reversing or fast forwarding.
When the button is released, the audio file re-
turns to normal play speed.
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SEEK/CAT and TRACKbuttons
Press the SEEK/CAT button
while an au-
dio file on the USB device is playing to return to
the beginning of the current track. Press the
SEEK/CAT button
several times to skip
backward several tracks.
Press the TRACK button
while an audio
file on the USB device is playing to advance one
track. Press the TRACK button
several
times to skip forward several tracks. If the last
track in a folder on the USB device is skipped, the
first track of the next folder is played.
Folder selection
To change to another folder in the USB memory,
turn the TUNE/FOLDER knob or choose a folder
displayed on the screen.
RPT (repeat)/RDM (random) button
When the RPT (repeat)/RDM (random) button is
pressed while the USB memory is playing, the
play pattern can be changed as follows:
Repeat All →1 Folder Repeat →1 Track Repeat
→ All Random →1 Folder Random →Repeat All
USB (Universal Serial Bus)
CONNECTION PORT (models with
Navigation System) (if so equipped)
Connecting a device to the USB
connection port
WARNING
Do not connect, disconnect, or operate the
USB device while driving. Doing so can be
a distraction. If distracted you could lose
control of your vehicle and cause an acci-
dent or serious injury.
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CAUTION
●Do not force the USB device into the
USB port. Inserting the USB device
tilted or up-side-down into the port may
damage the port. Make sure that the
USB device is connected correctly into
the USB port.
● Do not grab the USB port cover (if so
equipped) when pulling the USB device
out of the port. This could damage the
port and the cover.
● Do not leave the USB cable in a place
where it can be pulled unintentionally.
Pulling the cable may damage the port.
Refer to your device manufacturer’s owner infor-
mation regarding the proper use and care of the
device.
The USB connection port is located in the center
console. Insert the USB device into the port
1.
When a compatible storage device is plugged
into the port, compatible audio files on the stor-
age device can be played through the vehicle’s
audio system.
Audio file operation
DISC•AUX button
Place the ignition switch in the ON or ACC
position and press the DISC•AUX button to
switch to the USB input mode. If another audio
source is playing and a USB memory device is
inserted, press the DISC•AUX button repeatedly
until the center display changes to the USB
memory mode.
If the system has been turned off while the USB
memory was playing, push the ON-OFF/VOL
control knob to restart the USB memory.
SEEK/CAT and TRACK (Reverse or Fast Forward)
buttons
Press and hold the SEEK/CAT
(rewind)
button or TRACK
(fast forward) button for
1.5 seconds while an audio file on the USB
device is playing to reverse or fast forward the
track being played. The track plays at an in-
creased speed while reversing or fast forwarding.
When the button is released, the audio file re-
turns to normal play speed.
SEEK/CAT and TRACK
buttons
Press the SEEK/CAT button
while an au-
dio file on the USB device is playing to return to
the beginning of the current track. Press the
SEEK/CAT button
several times to skip
backward several tracks.
Press the TRACK button
while an audio
file on the USB device is playing to advance one
track. Press the TRACK button
several
times to skip forward several tracks. If the last
track in a folder on the USB device is skipped, the
first track of the next folder is played.
Folder selection
To change to another folder in the USB memory,
turn the TUNE/FOLDER knob or choose a folder
displayed on the screen.
RPT (repeat)/RDM (random) button
When the RPT (repeat)/RDM (random) button is
pressed while the USB memory is playing, the
play pattern can be changed as follows:
Normal →1 Folder Repeat →1 Track Repeat →
All Random →1 Folder Random →Normal
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●10 Key Search
Select the “10 Key Search” key to open the
number entry screen. Input the number you
want to search for and the specified file or
folder will be played.
● Display
Adjust the image quality of the screen.
● DRC
DRC (Dynamic Range Compression) auto-
matically adjusts the soundtrack volume
level to maintain a more even sound to the
speakers.
● Audio
Choose the preferred language of the audio.
● Subtitle
Choose the preferred language of the sub-
titles.
● Display Mode
Choose between the “Normal”, “Wide”,
“Cinema” or “Full” display modes.
iPod®* PLAYER OPERATION
WITHOUT NAVIGATION SYSTEM (if
so equipped)
Connecting iPod®
WARNING
Do not connect, disconnect or operate the
USB device while driving. Doing so can be
a distraction. If distracted you could lose
control of your vehicle and cause an acci-
dent or serious injury.
CAUTION
● Do not force the USB device into the
USB port. Inserting the USB device
tilted or up-side-down into the port may
damage the port. Make sure that the
USB device is connected correctly into
the USB port.
● Do not grab the USB port cover (if so
equipped) when pulling the USB device
out of the port. This could damage the
port and the cover.
● Do not leave the USB cable in a place
where it can be pulled unintentionally.
Pulling the cable may damage the port.
Refer to your device manufacturer’s owner infor-
mation regarding the proper use and care of the
device.
To connect an iPod® to the vehicle so that the
iPod® can be controlled with the audio system
controls and display screen, use the USB con-
nection port located in the center console. Con-
nect the iPod®-specific end of the cable to the
iPod® and the USB end of the cable to the USB
connection port on the vehicle
1. If your iPod®
supports charging via a USB connection, its bat-
tery will be charged while connected to the ve-
hicle with the ignition switch in the ACC or ON
position.
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While connected to the vehicle, the iPod® can
only be operated by the vehicle audio controls.
To disconnect the iPod® from the vehicle, re-
move the USB end of the cable from the USB
connection port on the vehicle, then remove the
cable from the iPod®.
* iPod® is a trademark of Apple Inc., registered in
the U.S. and other countries.
Compatibility
The following models are compatible:● iPod® 5th Generation - version 1.2.1
● iPod® Classic - version 1.1
● iPod® Touch - version 2.1.0
● iPod® Nano - 1st generation version 1.3.1
● iPod® Nano - 2nd generation version 1.1.3
● iPod® Nano - 3rd generation version 1.0.2
Make sure that your iPod® firmware is updated to
the version indicated above.
Audio main operation
Place the ignition switch in the ACC or ON
position. Press the AUX button repeatedly to
switch to the iPod® mode.
If the system has been turned off while the iPod®
was playing, pressing the VOL/ON·OFF control
knob will start the iPod®. AUX button
When the AUX button is pressed with the system
off and the iPod® connected, the system will turn
on. If another audio source is playing and the
iPod® is connected, press the AUX button re-
peatedly until the center display changes to the
iPod® mode.
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