Troubleshooting guide
SymptomCause and Countermeasure
Cannot play Check if the CD/USB device is inserted correctly.
Check if the CD is scratched or dirty.
Check if there is condensation inside the player. If there is, wait until the condensation is gone (about 1 hour) before using the player.
If there is a temperature increase error, the player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and compressed audio files on a CD, only the music CD files (CD-DA data) will be played.
Files with extensions other than “.MP3” or “.WMA” cannot be played. In addition, the character codes and number of characters for folder names and
file names should be in compliance with the specifications.
Check if the disc or file is generated in an irregular format. This may occur depending on the variation or the setting of the compressed audio file writ-
ing application or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the CD/USB device is protected by copyright.
Poor sound quality Check if the CD is scratched or dirty.
It takes a relatively long time
before the music starts
playing. If there are many folders or file levels on the CD/USB device, or if it is a multisession disc, some time may be required before the music starts playing.
Music cuts off or skips The writing software and hardware combination might not match, or the writing speed, writing depth, writing width, etc., might not match the
specifications. Try using the slowest writing speed.
Skipping with high bit rate
files Skipping may occur with large quantities of data, such as for high bit rate data.
Moves immediately to the
next song when playing If an unsupported compressed audio file has been given a supported extension like “.MP3”, or when play is prohibited by copyright protection, the
player will skip to the next song.
Songs do not play back in
the desired order The playback order is the order in which the files were written by the writing software. Therefore, the files might not play in the desired order.
Random/Shuffle may be active on the audio system or on the USB device.
4-58Monitor, climate, audio, phone and voice recognition systems
Troubleshooting guide
SymptomCause and Countermeasure
Cannot play Check if the CD/DVD/USB device was inserted correctly.
Check if the CD/DVD is scratched or dirty.
Check if there is condensation inside the player. If there is, wait until the condensation is gone (about 1 hour) before using the player.
If there is a temperature increase error, the player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and compressed audio files on a CD, only the music CD files (CD-DA data) will be played.
Files with extensions other than “.MP3”, “.WMA”, “.AAC”, “.M4A” or “.AA3” cannot be played. In addition, the character codes and number of charac-
ters for folder names and file names should be in compliance with the specifications.
Check if the disc or file is generated in an irregular format. This may occur depending on the variation or the setting of the compressed audio file writ-
ing application or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the CD/DVD/USB device is protected by copyright.
Poor sound quality Check if the CD/DVD is scratched or dirty.
It takes a relatively long time
before the music starts
playing. If there are many folders or file levels on the CD/DVD/USB device, or if it is a multisession disc, some time may be required before the music starts
playing.
Music cuts off or skips The writing software and hardware combination might not match, or the writing speed, writing depth, writing width, etc., might not match the
specifications. Try using the slowest writing speed.
Skipping with high bit rate
files Skipping may occur with large quantities of data, such as for high bit rate data.
Moves immediately to the
next song when playing If an unsupported compressed audio file has been given a supported extension like “.MP3”, or when play is prohibited by copyright protection, the
player will skip to the next song.
Songs do not play back in
the desired order The playback order is the order in which the files were written by the writing software. Therefore, the files might not play in the desired order.
Random/Shuffle may be active on the audio system or on the USB device.
4-62Monitor, climate, audio, phone and voice recognition systems
●If the LDW system malfunctions, it will
cancel automatically, and “Please see
owner’s manual” will appear in the ve-
hicle information display. If “Please see
owner’s manual” appears in the vehicle
information display, pull off the road to
a safe location and stop the vehicle.
Place the shift lever into the P (Park)
position and the ignition switch to the
off position and restart the engine. If
“Please see owner’s manual” continues
to appear in the vehicle information dis-
play, have the system checked by an
INFINITI retailer.
● Excessive noise will interfere with the
warning chime sound, and the chime
may not be heard.
● Do not use the LDW system under the
following conditions as it may not func-
tion properly:
– During bad weather (rain, fog, snow, etc.) .
– When driving on slippery roads, such as on ice or snow, etc.
– When driving on winding or uneven roads. – When there is a lane closure due to
road repairs.
– When driving in a makeshift or tem- porary lane.
– When driving on roads where the lane width is too narrow.
– When driving without normal tire conditions (for example, tire wear,
low tire pressure, installation of
spare tire, tire chains, nonstandard
wheels) .
– When the vehicle is equipped with nonoriginal brake parts or suspen-
sion parts.
– When you are towing a trailer or other vehicle.
The system may not function properly under the
following conditions: ● On roads where there are multiple parallel
lane markers; lane markers that are faded or
not painted clearly; yellow painted lane
markers; non-standard lane markers; or lane
markers covered with water, dirt, snow, etc.
● On roads where the discontinued lane mark-
ers are still detectable.
● On roads where there are sharp curves. ●
On roads where there are sharply contrast-
ing objects, such as shadows, snow, water,
wheel ruts, seams or lines remaining after
road repairs. (The LDW system could detect
these items as lane markers.)
● On roads where the traveling lane merges or
separates.
● When the vehicle’s traveling direction does
not align with the lane marker.
● When traveling close to the vehicle in front of
you, which obstructs the lane camera unit
detection range.
● When rain, snow, dirt or object adheres to
the windshield in front of the lane camera
unit.
● When the headlights are not bright due to
dirt on the lens or if the aiming is not adjusted
properly.
● When strong light enters the lane camera
unit. (For example, the light directly shines on
the front of the vehicle at sunrise or sunset.)
● When a sudden change in brightness oc-
curs. (For example, when the vehicle enters
or exits a tunnel or under a bridge.)
5-26Starting and driving
LANE DEPARTURE PREVENTION
(LDP) SYSTEM
Precautions on LDP system
WARNING
●The LDP system will not always steer
the vehicle to keep it in the lane. It is not
designed to prevent loss of control. It is
the driver’s responsibility to stay alert,
drive safely, keep the vehicle in the trav-
eling lane, and be in control of vehicle at
all times.
● The LDP system is primarily intended
for use on well-developed freeways or
highways. It may not detect the lane
markers in certain roads, weather or
driving conditions.
● Using the LDP system under some con-
ditions of road, lane marker or weather,
or when you change lanes without us-
ing the lane change signal could lead to
an unexpected system operation. In
such conditions, you need to correct the
vehicle’s direction with your steering
operation to avoid accidents. ●
When the LDP system is operating,
avoid excessive or sudden steering ma-
neuvers. Otherwise, you could lose con-
trol of the vehicle.
● The LDP system will not operate at
speeds below approximately 45 MPH
(70 km/h) or if it cannot detect lane
markers.
● Do not use the LDP system under the
following conditions as it may not func-
tion properly:
– During bad weather (rain, fog, snow, etc.) .
– When driving on slippery roads, such as on ice or snow, etc.
– When driving on winding or uneven roads.
– When there is a lane closure due to road repairs.
– When driving in a makeshift or tem- porary lane.
– When driving on roads where the lane width is too narrow. – When driving without normal tire
conditions (for example, tire wear,
low tire pressure, installation of
spare tire, tire chains, non-standard
wheels) .
– When the vehicle is equipped with nonoriginal brake parts or suspen-
sion parts.
– When you are towing a trailer or other vehicle.
● If the LDP system malfunctions, it will
cancel automatically. The LDP system
warning light (orange) will illuminate in
the display.
● If LDP system warning light (orange)
illuminates in the display, pull off the
road to a safe location and stop the
vehicle. Turn the engine off and restart
the engine. If the LDP system warning
light (orange) continues to illuminate,
have the LDP system checked by an
INFINITI retailer.
● Excessive noise will interfere with the
warning chime sound, and the chime
may not be heard.
The LDP system may or may not operate
properly under the following conditions:
5-28Starting and driving
●“Unavailable Road is slippery” :
When the VDC system (except traction con-
trol system function) or ABS operates.
● “Unavailable VDC OFF” :
When the VDC system is turned off.
● “Unavailable Snow mode active” :
When the drive mode select switch is turned
to the SNOW mode.
● “Unavailable High Cabin Temp. ” :
When the camera detects that the interior
temperature is high (over approximately
104°F (40°C)) .
● “Unavailable Side Radar Obstruction” :
When side radar blockage is detected.
Turn off the BSI system and turn it on again when
the above conditions no longer exist.
BSI malfunction
When the BSI system malfunctions, it will be
turned off automatically, a chime will sound and
the BSI system warning light (orange) will illumi-
nate.
Action to take:
Stop the vehicle in a safe location, place the
vehicle in the P (Park) position, turn the engine off
and restart the engine. If the warning light (or-
ange) continues to illuminate, have the system
checked by an INFINITI retailer.BSW/BSI system precautions
WARNING
● The radar sensors may not be able to
detect and activate BSW/BSI when cer-
tain objects are present such as:
– Pedestrians, bicycles, or animals.
– Vehicles such as motorcycles, low height vehicles, or high ground clear-
ance vehicles.
– Oncoming vehicles.
– Vehicles remaining in the detection zone when you accelerate from a
stop. For additional information, re-
fer to “BSW/BSI driving situations”
in this section.
– A vehicle merging into an adjacent lane at a speed approximately the
same as your vehicle. For additional
information, refer to “BSW/BSI driv-
ing situations” in this section.
– A vehicle approaching rapidly from behind. For additional information,
refer to “BSW/BSI driving situa-
tions” in this section. – A vehicle which your vehicle over-
takes rapidly. For additional informa-
tion, refer to “BSW/BSI driving situ-
ations” in this section.
– A vehicle that passes through the de- tection zone quickly.
● The radar sensors detection zone is de-
signed based on a standard lane width.
When driving in a wider lane, the radar
sensors may not detect vehicles in an
adjacent lane. When driving in a narrow
lane, the radar sensors may detect ve-
hicles driving two lanes away.
● The radar sensors are designed to ig-
nore most stationary objects, however
objects such as guardrails, walls, foli-
age and parked vehicles may occasion-
ally be detected. This is a normal driving
condition.
● Severe weather or road spray condi-
tions may reduce the ability of the radar
to detect other vehicles.
● The camera may not detect lane mark-
ers in the following situations and the
BSI system may not operate properly.
Starting and driving5-37
– On roads where there are multipleparallel lane markers; lane markers
that are faded or not painted clearly;
yellow painted lane markers; non-
standard lane markers; lane markers
covered with water, dirt, snow, etc.
– On roads where discontinued lane markers are still detectable.
– On roads where there are sharp curves.
– On roads where there are sharply contrasting objects, such as shad-
ows, snow, water, wheel ruts, seams
or lines remaining after road repairs.
– On roads where the traveling lane merges or separates.
– When the vehicle’s traveling direc- tion does not align with the lane
markers.
– When traveling close to the vehicle in front of you, which obstructs the lane
camera unit detection range.
– When rain, snow or dirt adheres to the windshield in front of a lane cam-
era unit. – When the headlights are not bright
due to dirt on the lens or if aiming is
not adjusted properly.
– When strong light enters a lane cam- era unit. (For example: light directly
shines on the front of the vehicle at
sunrise or sunset.)
– When a sudden change in brightness occurs. (For example: when the ve-
hicle enters or exits a tunnel or under
a bridge.)
● Do not use the BSI system under the
following conditions because the sys-
tem may not function properly.
– During bad weather (For example: rain, fog, snow, etc.)
– When driving on slippery roads, such as on ice or snow, etc.
– When driving on winding or uneven roads.
– When there is a lane closure due to road repairs.
– When driving in a makeshift lane.
– When driving on roads where the lane width is too narrow. – When driving with a tire that is not
within normal tire conditions (e.g.
tire wear, low tire pressure, installa-
tion of spare tire, tire chains, non-
standard wheels) .
– When the vehicle is equipped with non-original brake parts or suspen-
sion parts.
● Do not use the BSI systems when tow-
ing a trailer.
● Excessive noise (e.g. audio system vol-
ume, open vehicle window) will inter-
fere with the chime sound, and it may
not be heard.
5-38Starting and driving
1Tire size (example: P215/65R15 95H)
1. P: The “P” indicates the tire is de- signed for passenger vehicles (not all
tires have this information) .
2. Three-digit number (215): This num- ber gives the width in millimeters of
the tire from sidewall edge to side-
wall edge.
3. Two-digit number (65): This number, known as the aspect ratio, gives the
tire’s ratio of height to width. 4. R: The “R” stands for radial.
5. Two-digit number (15): This number
is the wheel or rim diameter in inches.
6. Two- or three-digit number (95): This number is the tire’s load index. It is a
measurement of how much weight
each tire can support. You may not
find this information on all tires be-
cause it is not required by law. 7. H: Tire speed rating. You should not
drive the vehicle faster than the tire
speed rating.
Example
WDI0395
Maintenance and do-it-yourself8-35
WHEELS AND TIRES
Wheel typeOffset mm (in) Size
Aluminum 50 (1.97)20 x 7.5J
Tire size 235/65R18
235/55R20
Spare tire T165/90D18
DIMENSIONS AND WEIGHTS
Overall lengthin (mm)196.5 (4990)
Overall width in (mm)77. 2 (1960)
Overall height without roof rack in (mm)68.6 (1742)
with roof rack in (mm)71.4 (1813)
Front and Rear Track in (mm)65.7 (1670)
Wheelbase in (mm)114.2 (2900)
Gross vehicle weight rating lb (kg) Refer to the “F.M.V.S.S./C.M.
V.S.S. certification label” on
the center pillar between the driver’s side front and rear doors.
Gross axle weight rating
Front lb (kg)
Rear lb (kg)
Technical and consumer information9-9