
Troubleshooting guide
SymptomCause and Countermeasure
Cannot play Check if the CD/DVD/USB device was inserted correctly.
Check if the CD/DVD is scratched or dirty.
Check if there is condensation inside the player. If there is, wait until the condensation is gone (about 1 hour) before using the player.
If there is a temperature increase error, the player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and compressed audio files on a CD, only the music CD files (CD-DA data) will be played.
Files with extensions other than “.MP3”, “.WMA”, “.AAC”, “.M4A” or “.AA3” cannot be played. In addition, the character codes and number of charac-
ters for folder names and file names should be in compliance with the specifications.
Check if the disc or file is generated in an irregular format. This may occur depending on the variation or the setting of the compressed audio file writ-
ing application or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the CD/DVD/USB device is protected by copyright.
Poor sound quality Check if the CD/DVD is scratched or dirty.
It takes a relatively long time
before the music starts
playing. If there are many folders or file levels on the CD/DVD/USB device, or if it is a multisession disc, some time may be required before the music starts
playing.
Music cuts off or skips The writing software and hardware combination might not match, or the writing speed, writing depth, writing width, etc., might not match the
specifications. Try using the slowest writing speed.
Skipping with high bit rate
files Skipping may occur with large quantities of data, such as for high bit rate data.
Moves immediately to the
next song when playing If an unsupported compressed audio file has been given a supported extension like “.MP3”, or when play is prohibited by copyright protection, the
player will skip to the next song.
Songs do not play back in
the desired order The playback order is the order in which the files were written by the writing software. Therefore, the files might not play in the desired order.
Random/Shuffle may be active on the audio system or on the USB device.
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Requirements for Supporting Video Playback
Media CD, CD-R, CD-RW, DVD, DVD±R, DVD±RW, DVD±RW DL, USB 2.0 Memory
File SystemsCD, CD-R, CD-RW, DVD,
DVD±R, DVD±RW, DVD±RW
DL
ISO9660 LEVEL1, ISO9660 LEVEL2, Romeo, Joliet, UDF Bridge (UDF1.02+ISO9660) , UDF1.5, UDF2.0
* ISO9660 Level 3 (packet writing) is not supported.
* Files saved using the Live File System component (on a Windows Vista-based computer) are not supported.
* VDF1.5/VDF2.0 (packet writing) is not supported.
USB Memory FAT16, FAT32
File Types .divx, .avi
Video Codecs DivX3, DivX4, DivX5, DivX6
Audio Codecs MP3, MPEG2.5 Audio Layer3, AC3, LPCM
.asf Video Codec ISO-MPEG4
Audio Codec G.726
Bit Rates .divx, .avi
Maximum Average 4 Mbps
Maximum Peak 8 Mbps
Resolution .divx, .avi
Minimum 32 x 32
Maximum 720 x 480
.asf Minimum 32 x 32
Maximum 720 x 576
4-64Monitor, climate, audio, phone and voice recognition systems

AUX settings
Select the “Menu” key using the INFINITI control-
ler.
The display mode can be set to Normal, Wide or
Cinema. The volume setting can be set to Low,
Medium or High.
Additional features
For additional information about the iPod® player
available with this system, refer to “iPod® player
operation” in this section.For additional information about the USB (Uni-
versal Serial Bus) Connect Port available with
this system, refer to “USB (Universal Serial Bus)
Connection Port” in this section.
For additional information about the Bluetooth®
streaming audio feature available with this sys-
tem, refer to “Bluetooth® streaming audio” in this
section.
DIGITAL VERSATILE DISC (DVD)
PLAYER OPERATION (models with
Navigation System)
Precautions
Start the engine when using the DVD entertain-
ment system.
Movies will not be shown on the front display
while the vehicle is in any drive position to reduce
driver distraction. Audio is available when a movie
is played. To view movies on the front display,
stop the vehicle in a safe location, move the shift
lever to the P (Park) position and apply the park-
ing brake.
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●Display
Adjust the image quality of the screen by
selecting the preferred adjustment items.
● Audio
Choose the preferred language for the au-
dio.
● Subtitle (DVD-VIDEO, DVD-VR)
Choose the preferred language for the sub-
titles.
● Display Mode (DVD-VIDEO, VIDEO CD,
DVD-VR)
Choose from the “Full”, “Wide”, “Normal” or
“Cinema” mode.
● Title List (DVD-VR)
Choose the preferred title from the list.
● Play Mode
Choose the preferred play mode. The avail-
able options are “Normal” and “1 Chapter
Repeat”.
● PG/PL Mode (DVD-VR)
Choose from the “PG” or “PL” mode.
USB (Universal Serial Bus)
CONNECTION PORT (models
without Navigation System) (if so
equipped)
Connecting a device to the USB
connection port
WARNING
Do not connect, disconnect, or operate the
USB device while driving. Doing so can be
a distraction. If distracted you could lose
control of your vehicle and cause an acci-
dent or serious injury.
CAUTION
● Do not force the USB device into the
USB port. Inserting the USB device
tilted or up-side-down into the port may
damage the port. Make sure that the
USB device is connected correctly into
the USB port.
● Do not grab the USB port cover (if so
equipped) when pulling the USB device
out of the port. This could damage the
port and the cover.
● Do not leave the USB cable in a place
where it can be pulled unintentionally.
Pulling the cable may damage the port.
Refer to your device manufacturer’s owner infor-
mation regarding the proper use and care of the
device.
The USB connection port is located in the center
console. Insert the USB device into the port
1.
When a compatible storage device is plugged
into the port, compatible audio files on the stor-
age device can be played through the vehicle’s
audio system.
WHA1366
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USB (Universal Serial Bus)
CONNECTION PORT (models with
Navigation System) (if so equipped)
Connecting a device to the USB
connection port
WARNING
Do not connect, disconnect, or operate the
USB device while driving. Doing so can be
a distraction. If distracted you could lose
control of your vehicle and cause an acci-
dent or serious injury.
CAUTION
●Do not force the USB device into the
USB port. Inserting the USB device
tilted or up-side-down into the port may
damage the port. Make sure that the
USB device is connected correctly into
the USB port.
● Do not grab the USB port cover (if so
equipped) when pulling the USB device
out of the port. This could damage the
port and the cover.
● Do not leave the USB cable in a place
where it can be pulled unintentionally.
Pulling the cable may damage the port.
Refer to your device manufacturer’s owner infor-
mation regarding the proper use and care of the
device.
The USB connection port is located in the center
console. Insert the USB device into the port
1.
When a compatible storage device is plugged
into the port, compatible audio files on the stor-
age device can be played through the vehicle’s
audio system.
Audio file operation
DISC•AUX button
Place the ignition switch in the ON or ACC
position and press the DISC•AUX button to
switch to the USB input mode. If another audio
source is playing and a USB memory device is
inserted, press the DISC•AUX button repeatedly
until the center display changes to the USB
memory mode.
If the system has been turned off while the USB
memory was playing, push the ON-OFF/VOL
control knob to restart the USB memory.
SEEK/CAT and TRACK (Reverse or Fast Forward)
buttons
Press and hold the SEEK/CAT
(rewind)
button or TRACK
(fast forward) button for
1.5 seconds while an audio file on the USB
device is playing to reverse or fast forward the
track being played. The track plays at an in-
creased speed while reversing or fast forwarding.
When the button is released, the audio file re-
turns to normal play speed.
LHA1378
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CAUTION
●Do not force the USB device into the
USB port. Inserting the USB device
tilted or up-side-down into the port may
damage the port. Make sure that the
USB device is connected correctly into
the USB port.
● Do not grab the USB port cover (if so
equipped) when pulling the USB device
out of the port. This could damage the
port and the cover.
● Do not leave the USB cable in a place
where it can be pulled unintentionally.
Pulling the cable may damage the port.
Refer to your device manufacturer’s owner infor-
mation regarding the proper use and care of the
device.
To connect an iPod® to the vehicle so that the
iPod® can be controlled with the audio system
controls and display screen, use the USB con-
nection port located in the center console. Con-
nect the iPod®-specific end of the cable to the
iPod® and the USB end of the cable to the USB
connection port on the vehicle
1. If your iPod®
supports charging via a USB connection, its bat-
tery will be charged while connected to the ve-
hicle with the ignition switch in the ACC or ON
position. While connected to the vehicle, the iPod® can
only be operated by the vehicle audio controls.
To disconnect the iPod® from the vehicle, re-
move the USB end of the cable from the USB
connection port on the vehicle, then remove the
cable from the iPod®.
* iPod® is a trademark of Apple Inc., registered in
the U.S. and other countries.
Compatibility
The following models are compatible:
● iPod® 5th Generation - version 1.2.1
● iPod® Classic - version 1.1
● iPod® Touch - version 2.1.0
● iPod® Nano - 1st generation version 1.3.1
● iPod® Nano - 2nd generation version 1.1.3
● iPod® Nano - 3rd generation version 1.0.2
Make sure that your iPod® firmware is updated to
the version indicated above.
Audio main operation
Place the ignition switch in the ACC or ON
position. Press the AUX button repeatedly to
switch to the iPod® mode.
If the system has been turned off while the iPod®
was playing, pressing the VOL/ON·OFF control
knob will start the iPod®.
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iPod®* PLAYER OPERATION WITH
NAVIGATION SYSTEM (if so
equipped)
Connecting iPod®
WARNING
Do not connect, disconnect or operate the
USB device while driving. Doing so can be
a distraction. If distracted you could lose
control of your vehicle and cause an acci-
dent or serious injury.
CAUTION
●Do not force the USB device into the
USB port. Inserting the USB device
tilted or up-side-down into the port may
damage the port. Make sure that the
USB device is connected correctly into
the USB port.
● Do not grab the USB port cover (if so
equipped) when pulling the USB device
out of the port. This could damage the
port and the cover.
● Do not leave the USB cable in a place
where it can be pulled unintentionally.
Pulling the cable may damage the port.
Refer to your device manufacturer’s owner infor-
mation regarding the proper use and care of the
device.
To connect an iPod® to the vehicle so that the
iPod® can be controlled with the audio system
controls and display screen, use the USB con-
nection port located in the center console. Con-
nect the iPod®-specific end of the cable to the
iPod® and the USB end of the cable to the USB
connection port on the vehicle
1. If your iPod®
supports charging via a USB connection, its bat-
tery will be charged while connected to the ve-
hicle with the ignition switch in the ACC or ON
position. While connected to the vehicle, the iPod® can
only be operated by the vehicle audio controls.
To disconnect the iPod® from the vehicle, re-
move the USB end of the cable from the USB
connection port on the vehicle, then remove the
cable from the iPod®.
* iPod® is a trademark of Apple Inc., registered in
the U.S. and other countries.
Compatibility
The following models are compatible:
● iPod® 5th Generation (firmware version
1.2.3 or later)
● iPod® Classic (firmware version 1.1.1 or
later)
● iPod® Touch (firmware version 2.0.0 or
later)*
● iPod® nano - 1st generation (firmware ver-
sion 1.3.1 or later)
● iPod® nano - 2nd generation (firmware ver-
sion 1.1.3 or later)
● iPod® nano - 3rd generation (firmware ver-
sion 1.1.3 or later)
● iPod® nano - 4th generation (firmware ver-
sion 1.0.4 or later)
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Bluetooth® Audio● Tilt up/down for less than 1.5 seconds to
increase or decrease the track number.
AUX ● Press the ENTER button to show the AUX
Menu.
BACK switch
Press theswitch to return to the previous
screen or cancel the current selection.
ANTENNA
The antenna cannot be shortened, but can be
removed. When you need to remove the antenna,
turn the antenna rod counterclockwise
B.
To install the antenna rod, turn the antenna rod
clockwise
Aand hand tighten.
CAUTION
Always properly tighten the antenna rod
during installation or the antenna rod may
break during vehicle operation. If your vehicle is equipped with the Dual Head
Restraint/Headrest DVD System, you can enjoy
playing video files via a DVD, CD or USB memory
that provides images and sound both from the
front and rear display screens.
You can also enjoy compatible auxiliary devices
such as video games, camcorders or portable
video players through the auxiliary jacks.
The front and right/left rear displays can show
different sources individually. The maximum of
three audio sources, such as an iPod®, DVD and
auxiliary device, can be enjoyed at the same time.
WARNING
The driver must not attempt to operate the
Dual Head Restraint/Headrest DVD Sys-
tem while driving so full attention may be
given to vehicle operation.
Park the vehicle in a safe location and
apply the parking brake to view the im-
ages on the front center display screen
using the DVD player.
CAUTION
●
Do not attempt to use the system in
extremely high or low temperature con-
dition [below 4ºF (20ºC) or above
158ºF (70ºC)].
LHA0709
DUAL HEAD RESTRAINT/HEADREST
DVD SYSTEM (if so equipped)
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