2015 INFINITI Consumer Safety & Air Bag Information Guide 17
STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our INFINITI
Consumer Affairs Departm ent using our toll-free telephone number:
1-800-662-6200
The Consumer Affairs Department will ask for the following information:
Your name, address, and telephone n umber
Date of purchase
Current odometer reading
Your INFINITI retailer ’s name
Details of the concern
Alternatively, you can write to INFINITI with the above information at:
INFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe INFINITI ha s been unable to satisfactorily addres s the issue with
your vehicle, a special automotive complaint resolution program called BBB AUTO LINE is
available to you. The Council of Better Business Bureaus, Inc. (BBB) independently operates the
BBB AUTO LINE program .
For information about the BBB AUTO LINE in your area, please call us ( INFINITI) toll -free at 1-800 -
662 -6200. We will be happy to provide you with information about BBB AUTO LINE. Alternatively ,
you may contact the BBB:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22201
1 -800-955-5100
If you call the BBB, its staff will record the details of your complaint by telepho ne. They will ask
for the same information as in Step 2.
