Both Infiniti and your Infiniti retailer are dedicated to
serving all your automotive needs. Your complete satis-
faction is our primary concern. Your Infiniti retailer is
available to assist you with all your automobile sales,
parts and service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps.
STEP 1:
Discuss the situation with the retailer’s management. If
a problem still exists, contact the retailer’s owner. Your
Infiniti retailer is best equipped to resolve the matter for
you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our Infiniti Consumer Af-
fairs Department using our toll free number:
1–800–662–6200
The Consumer Affairs Department will ask for the follow-
ing information:
●Your name, address, and telephone number
●Vehicle identification number (on dashboard and
permanent Infiniti Total Ownership program card)
●Date of purchase
●Current odometer reading
●Your Infiniti retailer’s name
●Details of the concernOr you can write to Infiniti with the above information at:
INFINITI DIVISION
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been unable to
satisfactorily address the problem, a special automo-
tive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Busi-
ness Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in your area,
please call us (Infiniti) at the same toll free number
(1-800-662-6200).
We will be happy to provide you with the address and
phone number of your local BBB office or any other
information about AUTO LINE.
Or you may contact the BBB at: BBB Auto Line
Council of Better Business Bureaus, Inc.3033 Wilson Blvd.
Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will record the details of your
complaint by telephone. They will ask for the same in-
formation as in Step 2. The BBB AUTO LINE program
consistsof two parts:
mediation and arbitration. The BBB AUTO LINE staff will
attempt to provide suggestions for resolving the prob-
lem during mediation. If a satisfactory resolution has
not been achieved during mediation, you will have the
opportunity to present your case personally before an
impartial arbitrator or thr ee person panel. This is the
arbitration part of AUTO LINE. The arbitrator(s) will make
a decision after the arbitration hearing.
The BBB will, in most cases, send you a final decision in
your case within forty (40) days (plus 7 days, if you have
not contacted Infiniti) unless you delay the process. If
you accept the decision, it will be legally binding on you
and Infiniti. If you do not accept the decision, it will not
be legally binding on you or Infiniti. However, in some
states, if the decision is not accepted, it may be intro-
duced either by you or by Infiniti as evidence in a sub-
sequent court action.
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INFINITI OWNER SATISFACTION AND ASSISTANCE 3
DAMAGE OR FAILURES DUE TO ALTERATION
OR MODIFICATION
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Alteration, tampering, or improper repair
●Installation of non-Infiniti approved accessories or
components
●Improper installation of any Infiniti approved after-
market accessory or component
●A vehicle whose odometer mileage has been altered,
or the odometer repaired or replaced and the actual
vehicle mileage cannot be correctly and readily de-
termined
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered void if the vehicle is (or ever has been)
issued a “salvage” or similar title including, but not
limited to junk, scrap, rebuilt, or flood titles, under any
state’s law; or has ever been determined to be a “total
loss” or equivalent by any insurance company, such as
by payment of a cash payment of a claim in lieu of
repairs because of a determination that the cost of
repairs exceeded the actual cash value of the vehicle.
DAMAGE, FAILURES OR CORROSION FROM
ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Stone chipping, chemical fallout, tree sap, salt, hail,
windstorm, lightning, flood or other environmental
conditions.
●The items listed below are not covered under corro-
sion coverage (perforation from corrosion).– Exhaust system components.
– Corrosion other than perforation, such as cos- metic or surface corrosion due to defects in ma-
terial or workmanship. This is covered under the
Basic Coverage of the New Vehicle Limited War-
ranty.
GRADUAL CAPACITY LOSS
The Lithium-ion battery, lik e all lithium-ion batteries,
will experience gradual capacity loss with time and use.
Loss of battery capacity due to or resulting from gradual
capacity loss is NOT covered under this warranty. See
your Owner’s Manual for important tips on how to maxi-
mize the life and capacity of the “Lithium-ion battery.”
DAMAGE, FAILURES OR CORROSION DUE TO
LACK OF OR IMPROPER MAINTENANCE
REPAIRS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Lack of performance of proper maintenance services
as outlined in your Owner’s Manual.
●Fuel, fluids, or lubricants that are contaminated or
that do not meet the specification as outlined in your
Owner’s Manual.
●Use of parts not equivalent in quality or design to
parts supplied by Infiniti for use on Infiniti vehicles.
MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance ser-
vices as specified in both your Owner’s Manual and
Infiniti Service & Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight aiming, re-
placement of filters, replacement of windshield wiper
inserts, lubricants, coolant, worn brake shoes, pads,
drums and rotors and worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION CONTROL
SYSTEM
Seat belts, tires and the emission control system are
covered by separate warranties.
8 2015 NEW HYBRID VEHICLE LIMITED WARRANTY
