2015 HONDA CIVIC HYBRID tow

112 || 113
CUSTOMER INFORMATION
CUSTOMER INFORMATION
Learn about information specifi c to you as a Honda customer and how to get help.
Frequently Asked Questions/ Troubleshooting
Below are some frequently asked questions and troubleshooting items that\
you may
have about the vehicle.
Q: How do I set the vehicle clock?
A: For vehicles without navigation, see page 39. For vehicles with navigati\
on, the
time is automatically set using GPS signals.
Q: Why doesn’t the vehicle start when I press the ENGINE START/STOP button?
A: The brake pedal must be pressed to start the engine.
Q: What is the AUTO setting on my headlight lever?
A: When in the AUTO position, the vehicle’s exterior lights will automatically turn
on or off depending on the ambient lighting.
Q: Why won’t the driver’s door unlock when I grab the door handle, even though
the keyless access remote is within range?
A: If you pull the handle too quickly, the system may not have time to confi rm the
door is unlocked. Wait to hear a beep to confi rm the door is unlocked. If you are
wearing gloves, the system may be slow to respond.
Q: After my battery was disconnected or went dead, the audio system is aski\
ng for
a code. Where do I nd this?
A: In most cases, you do not need to enter a code. Turn on the vehicle and the
audio system, and press and hold the power button until the system react\
ivates.
Q: Why can’t I operate Pandora
® through the audio system?
A: Audio may be streaming through Bluetooth
® Audio. Make sure Pandora mode
is selected and the phone cable is properly connected to the USB adapter\

cable (if using). Some phones may prompt you to “Allow” a connec\
tion.
Q: Is my phone compatible with Bluetooth features?
A: Visit handsfreelink.com (U.S.) or www.handsfreelink.ca (Canada) to
check phone compatibility for Bluetooth
® Audio, Bluetooth® HandsFreeLink®,
and SMS text messaging.
Q: Every time I press the Talk button, the system gives me voice prompts. Can I turn
these off?*
A: From the Home screen, select SETTINGS. Select System, then select Voice
Prompt. Select Off.
CUSTOMER INFORMATION
*if equipped
Contact Us
Honda dealer personnel are trained professionals. They should be able to\
answer
all your questions. If you encounter a problem that your dealership does\
not solve
to your satisfaction, please discuss it with the dealership’s service manager or
general manager. If you are dissatisfi ed with the decision made by the dealership’s
management, contact Honda Automobile Customer Service.
U.S. Owners:
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Blvd.
Mail Stop 500-2N-7A
Torrance, CA 90501-2746
Tel: (800) 999-1009
In Puerto Rico and
the U.S. Virgin Islands:
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please give us the following information:
• Vehicle Identifi cation Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone number
• A detailed descripton of the problem
• Name of the dealer who sold the vehicle to you
Honda Roadside Assistance
24-hour emergency road service is available to you in the United States \
and
Canada throughout your 3-year/36,000-mile warranty term. Services includ\
e
jump starting, fl at tire and lockout assistance, towing, and more (limitations apply).
Call (866) 864-5211 (U.S.) or (800) 465-7587 (Canada). Canadian Owners:
Honda Canada, Inc.
Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888) 946-6329
Fax: (877) 939-0909
e-mail: [email protected]

120 || 121
INDEX
INDEX
INDEX
ABS .........................................................23
Accessory Power Socket ...........................40
Airbags ...........................................................8
System Components ................................12
System Indicators ....................................10
Ambient Meter........................................25, 73
Anti-lock Brake System (ABS) .............23, 72
Audio Operation ...........................................40 Audio Commands ...................................118
Bluetooth
® Audio .....................................49
Compact Disc (CD) ...................................46
FM/AM Radio ............................................44
HDMI Port ..................................................40
HDMI Video ...............................................51
iPod
® .........................................................47
Pandora® ...................................................50
SiriusXM® Radio .......................................45
Sound .........................................................41
Steering Wheel Controls .........................41
Touchscreen Operation ..........................42
USB Flash Drive ........................................48
USB Port ....................................................40
Auto idle stop ..........................................25, 74
AUX Commands..........................................119
Battery .......................................................101
Bluetooth
® Audio .........................................49
Bluetooth® Audio Commands ..................119
Bluetooth® HandsFreeLink® (HFL) .............52
Dialing a Number .....................................55
E-Mail .........................................................57
HFL Controls ..............................................52
HondaLink™ Assist ..................................58
Pairing a Phone ........................................54
Phonebook ................................................55
Siri Eyes Free ............................................58
SMS Text Messaging ..............................57
Speed Dial .................................................56
Talk Button Tips ........................................53
Brake Assist System....................................72
Brake system ..........................................22, 23
Braking .........................................................72
Brightness Control .......................................31
Built-in key ....................................................27
Calibration .....................................................86
Carbon Monoxide Gas...................................4
Changing a Flat Tire .....................................88
Changing Settings ........................................38
Charging system...........................................22
Childproof Door Locks .................................29
Child Safety ...................................................14
Child Seat ......................................................16 Adding Security with a Tether ...............19 LATCH-Compatible Child Seat ................17
Climate Control Commands ......................117
Climate Control System ...............................37
Clock .........................................................39
Compact Disc (CD) .......................................46
Condition Indicators ....................................24
Contact Us ...................................................113
Cruise Control .........................................25, 75
Customer Information................................112
Customized Features ...................................38
Dashboard, Ceiling, and Other Controls .....2
Destination ....................................................62
Detour .........................................................65
Dialing a Number .........................................55
Disc Commands..........................................118
Door Mirrors .................................................36
Door open ......................................................24
Door Operation .............................................29
DOT Tire Quality Grading ..........................107
Driving .........................................................66 Braking .......................................................72
Cruise Control ...........................................75
Eco Assist System ....................................73
ENGINE START/STOP button .................70
Forward Collision Warning (FCW) .........76
Lane Departure Warning (LDW) ............77
LaneWatch™ ............................................78
Maximum Load Limit ................................68
Power Mode .............................................70
Refueling ....................................................81
Shifting .......................................................71
Vehicle Stability Assist (VSA
®) ..............71
Eco Assist System........................................73
Ecological Drive Display .............................74
ECON Button .................................................73
ECON mode ...................................................25
Electric Power Steering (EPS) ...................23
Electronic Stability Control (ESC) ..............71
E-Mail .........................................................57
Emergency Engine Stop ..............................85
Emergency Towing ......................................85
Engine and Fuel ..........................................111
Engine Coolant............................................100
Engine Oil.......................................................98
ENGINE START/STOP button .....................70
Exterior lights ..........................................25, 31
Fastening a Seat Belt ....................................7
FCW ...................................................25, 76
Find Nearest Place ......................................63
Find Place Commands ...............................116
Flat Tire .........................................................88
Floor Mats .....................................................34 Fluids .......................................................111
FM/AM Radio ................................................44
FM/AM Radio Commands .........................118
Foot Brake .....................................................72
Forward Collision Warning (FCW) .......23, 76
Frequently Asked Questions ....................112
Front Airbags (SRS) .......................................8
Front Door Inner Handle .............................29
Fuel gauge .....................................................25
Fuel Information ...........................................81
Fuse Locations..............................................91
Gauges .........................................................25
HDMI Port......................................................40
HDMI Video ...................................................51
Headlight-Wiper Integration ......................32
Head Restraints ............................................35
High temperature .........................................23
Home Address ..............................................62
HondaLink™ ..................................................43
HondaLink™ Assist ......................................58
Honda Roadside Assistance ....................113
Hood .........................................................97
IMA .........................................................23
i-MID .........................................................26
Immobilizer ....................................................25
Info Commands...........................................117
Instant fuel economy gauge.......................25
Instrument Panel ..........................................22
Integrated Motor Assist (IMA)...................23
Intelligent Multi-Information Display
(i-MID) ............................................26
Interior Lights................................................31
Intermittent Wipers......................................32
iPod
® .........................................................47
iPod® Commands .......................................119
Jump Starting ...............................................83
Lane Departure Warning (LDW) ..........23, 77
LaneWatch™ ................................................78
Lap/Shoulder Seat Belts ...............................5
LATCH-Compatible Child Seat ....................17
LDW ...................................................23, 77
Light Bulbs...................................................111
Lights ...................................................25, 31
Lock Tab .........................................................29
Low fuel .........................................................24
Low oil pressure ...........................................22
Low temperature ..........................................23
Low tire pressure .........................................24
Maintenance.................................................94 Battery .....................................................101
Engine Coolant ........................................100
Engine Oil ...................................................98
Maintenance Minder™ ...........................95
Service Codes ...........................................96
Under the Hood ........................................97 Window Washer Fluid ...........................101
Wiper blades ...........................................102
Malfunction indicator lamp ........................23
Malfunction Indicators................................22
Map Display Commands ...........................115
Map Legend ..................................................64
Map Lights.....................................................31
Master Door Lock Switch ...........................29
Maximum Load Limit....................................68
Mirrors .........................................................36
Multi-View Rear Camera ............................80
Navigation .....................................................59 Detour ........................................................65
Display and Controls ................................60
Entering a Destination .............................62
Find Nearest Place ..................................63
Home Address ..........................................62
Map Legend ..............................................64
Navigation Commands ..........................115
Place Category .........................................63
Routing .......................................................64
Steering Wheel Controls .........................59
Street Address ..........................................62
Talk Button Tips ........................................61
Traffi c .........................................................65
Turn-by-Turn Directions ..........................64
Voice Prompt.............................................61
One-Touch Turn Signal ................................32
On/Off Indicators ..........................................25
On-screen Commands...............................117
Opening the Hood ........................................97
Overheating...................................................84
Pairing a Phone ............................................54
Pandora
® .......................................................50
Pandora® Commands ................................119
Parking brake..........................................24, 72
Passenger Airbag Off Indicator .................11
Phone .........................................................54
Phonebook ....................................................55
Phone Commands ......................................117
Place Category .............................................63
Power Door Mirrors.....................................36
Power Flow Monitor ....................................73
Power Mode .................................................70
Power Window Operation ..........................30
Readiness Codes........................................110
Rear Camera .................................................80
Rearview Camera.........................................79
Rearview Mirror ...........................................36
Refueling........................................................81
Remote Battery Strength ............................82
Remote Transmitter .....................................27
Reporting Safety Defects............................21
Roadside Assistance .................................113
Route Commands .......................................115

122 || 123
INDEX
INDEX
Routing .........................................................64
Safety Information .........................................3
Airbags .........................................................8
Child Safety ...............................................14
Reporting Safety Defects ........................21
Safety Label Locations ............................21
Safety Messages .......................................3
Seat Belts ........................................................5 Fastening a Seat Belt ................................7
Seat Belt Inspection ..................................6
Seat Belt Reminder ..................................24
Shoulder Anchor ........................................7
Seat Heaters .................................................37
Seats .........................................................33
Service Codes...............................................96
Settings .........................................................38
Setting the Clock ..........................................39
Shifting .........................................................71
Shift Lever Does Not Move ........................82
Shoulder Anchor ............................................7
Side Airbags....................................................9
Side Curtain Airbags......................................9
Siri Eyes Free ................................................58
SiriusXM
® Radio ...........................................45
SiriusXM® Radio Commands ....................118
Smart Entry system ................................22, 28
SMS Text Messaging ..................................57
Sound .........................................................41
Specifi cations .............................................111
Speed Dial .....................................................56
Speedometer ................................................25
Steering Wheel.............................................36
Steering Wheel and Nearby Controls ........1
Steering Wheel Controls.......................41, 59
Street Address..............................................62
Supplemental Restraint System (SRS) ...10, 22
System message ..........................................25
Talk Button Tips ......................................53, 61
Text Messaging ............................................57
Tire Information ..........................................103 DOT Tire Quality Grading ......................107
Infl ation Guidelines ................................103
Tire and Loading Information Label ....104
Tire and Wheel Replacement ...............104
Tire Chains ...............................................105
Tire Identifi cation Number (TIN) ..........106
Tire Labeling ............................................106
Tire Service Life ......................................105
Tire Terminology .....................................106
Wear Indicators .....................................103
Winter Tires .............................................105
Tire Pressure Monitoring System (TPMS) ...........................................23, 86, 109
Tire Repair Kit ...............................................87
Tires .......................................................111 Touchscreen Operation ..............................42
Towing .........................................................85
TPMS ...........................................23, 86, 109
Traffi c .........................................................65
Trip Computer ...............................................26
Troubleshooting ..........................................112
Trunk open .....................................................24
Trunk Opener ................................................29
Turn-by-Turn Directions ..............................64
Turn Signal ..............................................25, 32
USB Commands..........................................118
USB Flash Drive............................................48
USB Port ........................................................40
Vehicle .......................................................111
Vehicle Stability Assist (VSA
®) ............23, 71
Visual Index.....................................................1
Voice Command Index ..............................115
Voice Prompt ................................................61
VSA ...................................................23, 25
Warranty Coverages .................................114
Wear Indicators .........................................103
Window s .......................................................30
Window Washer Fluid ...............................101
Winter Tires .................................................105
Wiper Blades ..............................................102
Wiper Operation ...........................................32