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System Settings
This menu provides access to your
Bluetooth Devices and Advanced menu
features. Use the arrow buttons to scroll
through the menu options.
Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete devices, set a
cell phone as primary as well as turn your
Bluetooth feature on and off.
Press the phone button, then scroll to: Action and Description
Message
Press the OK button.
System settings
Press the
OK button.
BT Devices
Select one of the following:
See
Using SYNC™ With Your Phone (page 305). *
Add Device
Connect a previously paired Bluetooth-enabled cell phone. **
Connect Bluetooth
Device
1.Press the OK button to select and view a list of previously
p

aired cell phones.
2. Scroll until you find the desired device, and then press OK
to connect the cell phone.
Set a previously paired cell phone as your primary cell phone.
Set as Primary Phone
Press the OK button to select and scroll to select the desired
c

ell phone. Press OK to confirm.
SYNC attempts to connect with the primary cell phone at
every ignition cycle. When you select a cell phone as a primary
cell phone, it appears first in the list and the system marks it
with an asterisk.
Turn the Bluetooth feature on and off.
Bluetooth On and Off
Press the OK button and scroll to toggle between on and off.
P

ress the OK button again.
Setting Bluetooth to off disconnects all Bluetooth devices
and turns off all Bluetooth features.
Delete a paired cell phone.
Delete Device
Press the OK button and scroll to select the device. Press OK
t

o confirm.
Delete all previously paired cell phones and all information
originally saved with those cell phones.
Delete All Devices
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Action and Description
Message
Press the OK button to select and then press OK again when
the following message appears in the display.
Restore Defaults?
Completely erase all information stored on SYNC, for example
phonebook, call history, text messages and paired devices,
and return the system to the factory default settings.
Master reset
Press OK to select. The display indicates when complete.
SYNC returns you to the Advanced menu.
Install applications you have downloaded.
Install Application?
Press the
OK button and scroll to select. Press the OK button
to confirm.
Access the Auto Version number as well as the FDN number.
System info
Press the
OK button to select.
This is a Bluetooth component, which can further help your
cell phone with the exchange of text messages.
MAP Profile
Exit the current menu.
Return
SYNC™ APPLICATIONS AND
SERVICES
(If Equipped)
In order for the following features to work,
your cell phone must be compatible with
SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
• SYNC Services *
: Provides access to
traffic, directions and information such
as travel, horoscopes, stock prices and
more.
• 911 Assist: Can alert 911 in the event of
an emergency. •
Vehicle Health Report *
: Provides a
diagnostic and maintenance report
card of your vehicle.
• SYNC AppLink: Allows you to connect
to and use certain applications, for
example Pandora and Stitcher on a
compatible cell phone.
* This is an optional feature and available
in the United States only.
911 Assist
(If Equipped) WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
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WARNINGS
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information. Note:
If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 33). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 176).
Important information about the fuel pump
shut-off is in this chapter.
Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to: Action and Description
Message
Press the OK button to confirm and enter the 911 Assist menu.
911 Assist
Press the OK button when the desired option appears in the
radio display.
On
Off
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Off selections include:
•
Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services. Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
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Note:
SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See Using SYNC™ With
Your Phone (page 305).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services.
Note: The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, place you in an
unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps
used by this system may be inaccurate
because of errors, changes in roads, traffic
conditions or driving conditions. Note:
When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using Voice Commands
Press the voice button and when prompted say: Action and Description
Voice command
This initiates an outgoing call to SYNC Services using your
paired and connected Bluetooth-enabled cellular phone.
Services
Once you connect to the service, follow the voice prompts
to request the desired service, for example traffic or directions.
You can also say the following: Receive a list of available services from which to choose.
(what are my (options |
choices) | what can I say
| [available] commands)
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Disconnecting from SYNC Services
To disconnect from SYNC services, say:
Action and Description
Voice command
From the SYNC Services main menu, or press and hold the
phone button on the steering wheel.
Goodbye
SYNC Services quick tips SYNC Services quick tips
You can personalize your Services feature to provide quicker
access to your most used or favorite information. You can
save address points, for example work or home. You can also
save favorite information like sports teams or a news
category. You can learn more about personalization by logging
onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time while connected to SYNC
Services to interrupt a voice prompt or an audio clip, say your
voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-enabled
cellular phone number, not your VIN (Vehicle Identification
Number). You can pair and connect your phone to any vehicle
equipped with SYNC Services and continue enjoying your
personalized services.
Portable
You can even access your account outside your vehicle. Just
use the number on your phone's call history. Traffic and
Directions features do not function properly but information
services and the 411 connect and text message features are
available.
SYNC Mobile Apps
The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. Once an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Note: iPhone users need to connect the
phone to the USB port. Note:
Android users need to connect the
phone to SYNC using Bluetooth.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website.
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Media Voice Commands
Press the voice button and when
prompted say any of the following:
Voice command
(USB [stick] | iPod | MP3 [player])
Autoplay Off
Autoplay [on]
[Phone] Connections | [Media] Connec-
tions | [Bluetooth] Connections
pause
play 1,2
play [album] [by [artist]]
Play all
1,2
play [artist]
1,2
play [genre]
3
[Play] Next Folder
[play] next track
1,2
play [playlist]
3
[Play] Previous Folder
[play] previous track
1,2
play [song | track | title | file]
1,2
Refine album
1,2
Refine artist Voice command
1,2
Refine song
1,2
Refine track
repeat (track | song) [on]
repeat off
1,2
(browse | search | show) album
1,2
(browse | search | show) all (artist |
artists)
1,2
(browse | search | show) all (genre
| genres)
1,2
(browse | search | show) all (song |
songs | title | titles | file | files | track
| tracks)
shuffle [all] [on]
shuffle off
[play] (similar music | more like this)
((who's | who is) this | who plays this |
(what's | what is) playing [now] | (what
| which) (song | track | artist) is this |
(who's | who is) playing | (what's | what
is) this)
1 is a dynamic listing, meaning that
it could be the name of anything, such as
a group, artist or song.
2 This voice command is not available until
indexing is complete.
3 This voice command is only available in
folder mode.
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Bluetooth Audio Command Guide
Press the voice button and when
prompted say any of the following:
Voice command
[Phone] Connections | [Media] Connec-
tions | [Bluetooth] Connections
pause
play Voice command
[play] next track
[play] previous track
Media Menu Features
The media menu allows you to select your
media source, how to play your music, for
example by artist, genre, shuffle or repeat,
and to add, connect or delete devices.
Press the AUX button, then scroll to: Action and Description
Message
Press the
OK button to enter the media menu.
Menu
Select one of the following:
Play your music by artist, album, genre, playlist, track, similar
music or play all music. You can also choose to Explore USB
to view the supported digital music files on your playing
device.
Menu
Select and play music from your USB port, auxiliary input jack
or stream music from your Bluetooth-enabled cell phone.
Browse device
Select one of the following:
Press the
OK button to access music plugged into your USB
port. You can also plug in devices to charge them (if
supported by your device). Once connected, the system
indexes any readable media files. 1
USB
Press the OK button. This is a phone-dependent feature that
allows you to stream music playing on your Bluetooth-
enabled phone. If supported by your device, you can press
seek to play the previous or next track.
Bluetooth audio
Press the
OK button to select and play music from your
portable music player over your vehicle's speakers. 2
Line In
Choose to shuffle or repeat your music and select your
Autoplay settings. Once you turn these selections on, they
remain on until you turn them off. Press SEEK
to play the
previous or next track. 3
Media Player Settings
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