POST-CRASH ALERT SYSTEM
The system flashes the turn signal lamps
and sounds the horn (intermittently) in the
event of a serious impact that deploys an
airbag (front, side, side curtain or Safety
Canopy) or the safety belt pretensioners.
The horn and lamps will turn off when:
•
The hazard control button is pressed
• The panic button (if equipped) is
pressed on the remote entry
transmitter
• Your vehicle runs out of power
167
Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Roadside Emergencies
SYNC™ APPLICATIONS AND
SERVICES
In order for the following features to work,
your cellular phone must be compatible
with SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
•
SYNC Services *
: Provides access to
traffic, directions and information such
as travel, horoscopes, stock prices and
more.
• 911 Assist: Can alert 911 in the event of
an emergency.
• Vehicle Health Report *
: Provides a
diagnostic and maintenance report
card of your vehicle.
• SYNC AppLink: Allows you to connect
to and use certain applications such as
Pandora and Stitcher (if your phone is
compatible).
* This is an optional feature and available
in the United States only.
911 Assist (If Equipped) WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNINGS
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See
Supplementary Restraints System
(page 38). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 163).
Important information about the fuel pump
shut-off is in this chapter.
285
Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™
Setting 911 Assist On or Off
1. Press the phone button to enter the
phone menu.
2. Scroll to select 911 Assist.
3. Press OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On or Off.
5. Press
OK when the desired option
appears in the radio display. Set On or
Set Off
appears in the display as
confirmation.
Off selections include:
• Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) previously paired or
connected to the system are thrown
from your vehicle.
286
Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report
WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States.
Note: Your Vehicle Health Report feature
requires activation before use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature. Note:
This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals.
The system allows you to check your
vehicle's overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information such
as:
• Vehicle diagnostic information
• Scheduled maintenance
• Open recalls and Field Service Actions
• Items noted during vehicle inspections
by an authorized dealer that still need
servicing.
You can run a report (after your vehicle has
been running a minimum of 60 seconds)
by pressing the voice button and saying
"Vehicle Health Report", or pressing the
phone button.
To run a report using the phone button:
1. Press the phone button to enter phone
menu.
2. Scroll to select Vehicle Health, and then press OK.
3. Scroll to select from the following options:
287
Transit Connect (CHC) Canada/United States of America, enUSA, First Printing SYNC™
WARNINGS
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or damaged in
a crash. Failure to do so may cause serious
injury to someone or damage the phone,
which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on prior to the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts
where fitted or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 38). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 163).
Important information regarding the fuel
pump shut-off is in this chapter. Setting 911 Assist On If your vehicle is equipped with
Navigation, touch the I (Information)
button to access these features. If your
vehicle is not equipped with
Navigation, touch the corner of the
touchscreen with the green tab. Then
select:
Message
Apps
Emergency Assistance
On You can also access 911 Assist by
pressing the Setting icon and then
selecting:
Message
Settings
Phone
Emergency Assistance
You can also select:
Help
Emergency Assistance
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
365
Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch
™E142608 E142607
•
You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically. 911 Assist May Not Work If:
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phones(s) previously paired or
connected to the system are thrown
from the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States.
366
Transit Connect (CHC) Canada/United States of America, enUSA, First Printing MyFord Touch
™
A
A/C
See: Climate Control........................................... 95
About This Manual...........................................7
ABS See: Brakes............................................................ 129
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 129
Accessories...................................................380 Exterior Style....................................................... 380
Interior Style........................................................ 380
Lifestyle................................................................. 380
Peace of Mind..................................................... 380
Accessories See: Replacement Parts
Recommendation............................................. 11
Adjusting the Headlamps.........................196 Horizontal Aim Adjustment............................ 197
Vertical Aim Adjustment................................. 196
Adjusting the Steering Wheel....................61
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control........................................... 95
Air Vents............................................................95 Center Air Vents.................................................... 95
Side Air Vents........................................................ 96
Appendices....................................................382
At a Glance
........................................................13
Audible Warnings and Indicators.............82 Automatic Transmission Warning
Chime.................................................................. 83
Headlamps On Warning Chime...................... 82
Key in Ignition Warning Chime........................ 82
Parking Brake On Warning Chime.................. 82
Audio Control....................................................61
Audio Input Jack
...........................................265
Audio System.................................................251 General Information - United States of
America............................................................. 251
Audio Troubleshooting..............................266
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio.............................258
Audio Unit - Vehicles With: AM/FM/CD/ SYNC
.............................................................256 Audio Unit - Vehicles With: AM/
FM
...................................................................252
AUX Button.......................................................... 255
Clock Button........................................................ 254
Frequency Band Buttons................................ 254
Menu Button........................................................ 255
Sound Button...................................................... 254
Station Preset Buttons.................................... 254
Station Tuning Buttons................................... 254
Audio Unit - Vehicles With: Premium AM/FM/CD
..................................................255
Autolamps........................................................68
Windshield Wiper Activated
Headlamps........................................................ 68
Automatic Climate Control........................97 Mono Mode............................................................ 99
Switching Mono Mode Back On..................... 99
Switching Mono Mode Off............................... 99
Temperature Control.......................................... 98
Automatic Transmission
............................126
Brake-Shift Interlock.......................................... 127
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 128
SelectShift Automatic® Transmission................................................... 126
Understanding the Positions of Your Automatic Transmission............................. 126
Automatic Transmission Fluid Check
..............................................................192
Autowipers.......................................................64
Auxiliary Power Points.................................113 12 Volt DC Power Point...................................... 113
B
Bonnet Lock See: Opening and Closing the Hood...........185
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check.........................................192
Brakes...............................................................129 General Information.......................................... 129
Breaking-In.....................................................160
Bulb Specification Chart...........................202
C
Cabin Air Filter...............................................102
415
Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index
Rear Seats.......................................................107
Vehicles With Five Seats.................................. 107
Vehicles With Seven Seats............................. 109
Rear Under Floor Storage...........................141 Adjustable Load Floor........................................ 141
Passenger Compartment Floor...................... 141
Rear View Camera........................................137 Switching the Rear View Camera Off.........138
Switching the Rear View Camera On..........137
Using the Display................................................. 137
Vehicles With Parking Aid............................... 138
Rear View Camera See: Rear View Camera.................................... 137
Rear Window Wiper and Washers...........65 Rear Window Washer......................................... 66
Rear Window Wiper............................................ 65
Recommended Towing Weights............153
Calculating the Maximum Loaded Trailer
Weight................................................................ 154
Reduced Engine Performance
................160
Refueling...........................................................121 Easy Fuel ™ Capless Fuel System.................122
Remote Control...............................................47 Car Finder................................................................ 48
Integrated Keyhead Transmitter..................... 47
Programming a New Remote Control..........47
Replacing the Battery......................................... 48
Reprogramming the Unlocking Function.............................................................. 48
Repairing Minor Paint Damage................215
Replacement Parts Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................48
Reporting Safety Defects (Canada Only)...............................................................173
Reporting Safety Defects (U.S. Only)
................................................................172 Roadside Assistance
...................................163
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 163
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 163
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 163
Vehicles Sold in the United States: Using Roadside Assistance.................................... 163
Roadside Emergencies...............................163
Roof Racks and Load Carriers
.................143
Maximum Load Weights.................................. 143
Running-In See: Breaking-In................................................. 160
Running Out of Fuel....................................120 Refilling With a Portable Fuel
Container.......................................................... 120
S
Safety Belt Height Adjustment.................33
Safety Belt Minder.........................................34 Belt-Minder™........................................................ 34
Safety Belts......................................................30 Principle of Operation........................................ 30
Safety Belt Warning Lamp and Indicator Chime..............................................................34
Conditions of operation..................................... 34
Safety Canopy ™
............................................44
Safety Precautions........................................119
Satellite Radio..............................................262 Satellite Radio Electronic Serial Number
(ESN)................................................................ 263
Satellite Radio Reception Factors...............263
SIRIUS® Satellite Radio Service.................. 263
Troubleshooting................................................. 264
Scheduled Maintenance Record...........407
Scheduled Maintenance
..........................399
Seats.................................................................103
Security..............................................................59
Settings.............................................................321 Clock........................................................................\
321
Display.................................................................... 322
Settings.................................................................. 325
Sound..................................................................... 323
Vehicle.................................................................... 323
Side Airbags
.....................................................43
Sitting in the Correct Position..................103
421
Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index