Page 360 of 401
Phone issues
Issue Possible
cause(s)Possible solution(s)
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the SYNCmyphone
feature available on the website.
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
SYNC®359
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
Page 361 of 401
Phone issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
360SYNC®
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
Page 362 of 401

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC®361
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
Page 378 of 401

Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and foreign material contamination should be inspected
immediately by a qualified expert, such as the factory-trained technicians
at your dealership. Your vehicle’s oils and fluids should be changed at the
specified intervals or in conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle sub-systems during scheduled
maintenance. It is critical that systems are flushed only with new fluid
that is the same as that required to fill and operate the system, or using
a Ford-approved flushing chemical.
Owner Checks and Services
Certain basic maintenance checks and inspections should be performed
every month or at six month intervals.
Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if
necessary.
Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag, safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as
necessary.
Scheduled Maintenance377
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
Page 379 of 401

Multi-point Inspection
In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify
potential issues and prevent major problems. Ford Motor Company
recommends the following multi-point inspection be performed at every
scheduled maintenance interval to help make sure your vehicle keeps
running great.
Multi-point Inspection
Accessory drive belt(s) Half-shaft dust boots (if equipped)
Battery performance Horn operation
Clutch operation (if equipped) Radiator, cooler, heater and A/C hoses
Engine air filter Suspension component for leaks or
damage
Exhaust system Steering and linkage
Exterior lamps and hazard
warning system operationTires (including spare) for wear and
proper pressure
**
Fluid levels*; fill if necessary Windshield for cracks, chips or pits
For oil and fluid leaks Washer spray and wiper operation
*Brake, coolant recovery reservoir, manual and automatic transmission
(with an underhood dipstick), power steering (if equipped) and window
washer
**If your vehicle is equipped with a temporary mobility kit, check the tire
sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service advisor or technician about the
multi-point vehicle inspection. It’s a comprehensive way to perform a
thorough inspection of your vehicle. It’s your checklist that gives you
immediate feedback on the overall condition of your vehicle. You’ll know
what’s been checked, what’s okay, as well as those things that may
require future or immediate attention. The multi-point vehicle inspection
is one more way to keep your vehicle running great!
378Scheduled Maintenance
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
Page 395 of 401

911 Assist™ ..............................339
A
ABS (see Brakes) .....................148
Accessing call history/phone
book during active call .............328
Accessing your media menu
features ......................................350
Accessing your phone menu
features ......................................329
Accessory delay ..........................88
Active call menu options .........328
Advanced menu options ...337, 357
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................337
Airbag supplemental restraint
system ..........................................47
and child safety seats ..............48
description ................................47
disposal ......................................62
driver airbag ..............................47
passenger airbag .......................47
side airbag ...........................47, 52
Air cleaner filter .......232, 234, 302
Air conditioning ........................107
manual heating and air
conditioning system ...............107
Air filter, cabin ..........................109
All Wheel Drive (AWD),
driving off road .........................139
Ambulance packages ..................15
Antifreeze
(see Engine coolant) ................218Anti-lock brake system
(see Brakes) ..............................148
Anti-theft system
arming the system ....................73
disarming a triggered system ..73
Audio system
Single CD ................................310
Audio system (see Radio) .......310
Automatic transmission ............137
fluid, adding ....................224, 227
fluid, checking ................224, 227
fluid, refill capacities ..............296
fluid, specification ..................296
Auxiliary input jack (Line in) ..317
Auxiliary powerpoint ................117
B
Battery .......................................229
acid, treating emergencies .....229
jumping a disabled battery ....188
maintenance-free ....................229
replacement, specifications ...302
servicing ..................................229
Blind Spot Information
System .......................................158
Booster seats ...............................22
Brakes ........................................147
anti-lock ...................................148
anti-lock brake system (ABS)
warning light ...........................148
brake warning light ................148
fluid, checking and adding ....228
fluid, refill capacities ..............296
fluid, specifications .................296
lubricant specifications ..........296
parking ....................................148
trailer .......................................177
394Index
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)