911 Assist®
WARNING:Unless the 911 Assist setting is set on prior to a
crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in the
vehicle so it does not become a projectile or get damaged in a
crash. Failure to do so may cause serious injury to someone or damage
the phone which could prevent 911 Assist from working properly.
Note:SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, ensure that you read the 911 Assist
privacy notice later in this section for important information.
Note:If 911 Assist is turned on or off by any user, that setting applies
for all paired phones. If 911 Assist is turned off, a voice message plays
and/or a display message/icon comes on when the vehicle is started after
a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC
equipped vehicle may be able to contact emergency services by dialing
911 through a paired and connected Bluetooth-enabled phone. For more
information about 911 Assist, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
SYNC®339
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
Setting 911 Assist On
Perform the following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist is selected.
3. Press OK to confirm and enter the 911 Assist menu.
4. Scroll to select between On and Off selections.
5. Press OK when the desired option appears in the radio display. Set
On or Set Off appears in the display as confirmation.
Off selections include: Off with reminder and Off without reminder. Off
with reminder provides a display and voice reminder at phone
connection at vehicle start. Off without reminder provides a display
reminder only without a voice reminder at phone connection.
To make sure that 911 Assist works properly:
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC 911 Assist feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
340SYNC®
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, United States Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (such as brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
SYNC®341
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and foreign material contamination should be inspected
immediately by a qualified expert, such as the factory-trained technicians
at your dealership. Your vehicle’s oils and fluids should be changed at the
specified intervals or in conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle sub-systems during scheduled
maintenance. It is critical that systems are flushed only with new fluid
that is the same as that required to fill and operate the system, or using
a Ford-approved flushing chemical.
Owner Checks and Services
Certain basic maintenance checks and inspections should be performed
every month or at six month intervals.
Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if
necessary.
Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag, safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as
necessary.
Scheduled Maintenance377
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
911 Assist™ ..............................339
A
ABS (see Brakes) .....................148
Accessing call history/phone
book during active call .............328
Accessing your media menu
features ......................................350
Accessing your phone menu
features ......................................329
Accessory delay ..........................88
Active call menu options .........328
Advanced menu options ...337, 357
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................337
Airbag supplemental restraint
system ..........................................47
and child safety seats ..............48
description ................................47
disposal ......................................62
driver airbag ..............................47
passenger airbag .......................47
side airbag ...........................47, 52
Air cleaner filter .......232, 234, 302
Air conditioning ........................107
manual heating and air
conditioning system ...............107
Air filter, cabin ..........................109
All Wheel Drive (AWD),
driving off road .........................139
Ambulance packages ..................15
Antifreeze
(see Engine coolant) ................218Anti-lock brake system
(see Brakes) ..............................148
Anti-theft system
arming the system ....................73
disarming a triggered system ..73
Audio system
Single CD ................................310
Audio system (see Radio) .......310
Automatic transmission ............137
fluid, adding ....................224, 227
fluid, checking ................224, 227
fluid, refill capacities ..............296
fluid, specification ..................296
Auxiliary input jack (Line in) ..317
Auxiliary powerpoint ................117
B
Battery .......................................229
acid, treating emergencies .....229
jumping a disabled battery ....188
maintenance-free ....................229
replacement, specifications ...302
servicing ..................................229
Blind Spot Information
System .......................................158
Booster seats ...............................22
Brakes ........................................147
anti-lock ...................................148
anti-lock brake system (ABS)
warning light ...........................148
brake warning light ................148
fluid, checking and adding ....228
fluid, refill capacities ..............296
fluid, specifications .................296
lubricant specifications ..........296
parking ....................................148
trailer .......................................177
394Index
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
Single CD ................................310
Radio reception .........................308
Rear view camera display ........153
Rear window defroster .............107
Receiving a text message .........331
Recommendations for
attaching safety restraints for
children ........................................24
Relays ........................................200
Remote entry system
illuminated entry ......................69
locking/unlocking doors ...........68
opening the trunk .....................69
replacement/additional
transmitters ...............................64
replacing the batteries .............63
Reverse sensing system ...........153
Roadside assistance ..................186
Roll stability control .................151
Roof rack ...................................166
S
Safety Belt Maintenance ............43
Safety belts (see Safety
restraints) ..............................37, 40
Safety defects, reporting ..........199
Safety information ....................320
Safety restraints ..............37–38, 40
Belt-Minder® ............................40
Belt-Minder®,
deactivating/activating .............42
extension assembly ..................39
for adults .............................37–38
for children ...............................24
Occupant Classification
Sensor ........................................49safety belt maintenance ...........43
seat belt maintenance ..............43
warning light and chime ..........40
Safety restraints - LATCH
anchors ........................................28
Safety seats for children ............24
Safety Compliance
Certification Label ....................304
Satellite Radio ...........................310
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............380
Seat belts (see Safety
restraints) ....................................37
Seats ..........................................115
child safety seats ......................24
front seats .......................113–114
second row seats ....................115
Selecting your media source
(USB, Line in, BT audio) .........350
Setting the clock .......................310
Side air curtain ...........................53
Side-curtain airbags system .......53
SIRIUS® satellite radio ............310
Snowplowing ...............................15
SOS Post Crash Alert .................46
Spark plugs, specifications .......302
Special notice
ambulance conversions ............15
utility-type vehicles ..................15
Specification chart,
lubricants ...................................296
Stability system .........................151
Starting a flex fuel vehicle .......123
Starting your vehicle ........121, 123
398Index
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)
jump starting ..........................188
Steering wheel ............................74
controls ......................................74
tilting .........................................74
Sun visor ......................................91
Supplemental Restraint System
(SRS) (see airbags) ....................47
SYNC® customer support ........320
SYNC® Services ........................344
T
Temperature control
(see Climate control) ...............107
Text messaging .........................331
Text messaging (sending,
downloading, deleting) .....331, 333
Tilt steering wheel ......................74
Tires ...........................260–261, 284
alignment ................................274
care ..........................................260
changing ..........................284–285
checking the pressure ............270
inflating ...................................268
label .........................................267
police vehicles ........................276
replacing ..................................272
rotating ....................................275
safety practices .......................274
sidewall information ...............262
snow tires and chains ............277
terminology .............................261
tire grades ...............................261
treadwear ........................261, 270
Towing .......................175, 180–181
recreational towing .................181
trailer towing ..........................175
wrecker ....................................180
Traction control ........................149Traffic, Directions and
Information ................................344
Transaxle
fluid, refill capacities ..............296
lubricant specifications ..........296
Transmission
fluid, checking and adding
(automatic) .....................224, 227
Trunk .....................................70–71
remote release ..........................69
Turn signal ..................................84
U
USB port ....................................318
Using privacy mode ..................328
V
Vehicle health report ................341
Vehicle Identification Number
(VIN) ..........................................303
Vehicle loading ..........................167
Ventilating your vehicle ...........124
Voice commands in media
mode ..........................................348
Voice commands in phone
mode ..........................................325
W
Warning lights (see Lights) .......93
Washer fluid ......................228–229
Water, Driving through .............184
Windows
power .........................................87
rear wiper/washer .....................79
Index399
2015 Police(pol)
Owners Guide gf, 2nd Printing, April 2015
USA(fus)