If your vehicle must be serviced while you are traveling or living
in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel, contact the nearest
authorized dealer. If the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth of the Northern
Mariana Islands (CNMI), America Samoa, and the U.S. Virgin
Islands, please feel free to call our Toll-Free Number:
(800) 841-FORD (3673)
If your vehicle must be serviced while you are traveling or living
in Puerto Rico, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
Customer Assistance197
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If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
198Customer Assistance
2015 Police(pol)
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USA(fus)
Fuse or relay
numberFuse amp
ratingProtected components
81 20A* Spot lights
82 15A* Rear washer (Utility)
83 — Not used
84 20A* Trailer tow park lamps (Utility)
85 — Not used
86 7.5A* Powertrain control module
keep-alive power and relay,
Canister vent solenoid
87 5A* Run/start relay coil
88 — Run/start relay
89 5A* Front blower relay coil, Electrical
power assist steering module
90 10A* Powertrain control module
run/start
91 — Not used
92 10A* Anti-lock brake system module
93 5A* Rear window defroster relay,
Run/start relay, Trunk release
relay
94 30A** Passenger compartment fuse
panel run/start
95 2A* Center console start feed
96 — Not used
97 — Not used
98 — Air conditioner clutch relay
*Mini Fuses **Cartridge Fuses
Fuses205
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Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jump starts
•Out of fuel and lock-out assistance
•Travel expense reimbursement for lodging, meals and rental car
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your Ford Extended Service Plan coverage
expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher
degree of confidence that vehicle was properly maintained with Ford
ESP, thereby improving resale value.
Avoid the Rising Cost of Properly Maintaining Your Vehicle!
Ford Extended Service Plan also offers a Premium Maintenance Plan
that covers all scheduled maintenance, and selected wear items. The
coverage is prepaid, so you never have to worry about affording your
vehicle’s maintenance. It covers regular checkups, routine inspections,
preventive care and replacement of select items that require periodic
attention for normal wear:
•Windshield wiper blades
•Spark plugs (except in California)
•The clutch disc
•Brake pads and linings
•Shock absorbers
•Belts and hoses
•Diesel exhaust fluid replenishment
Contact your selling authorized Ford or Lincoln dealership today so they
can customize a Ford Extended Service Plan that fits your driving
lifestyle and budget.
306Extended Service Plan
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911 Assist™ ..............................339
A
ABS (see Brakes) .....................148
Accessing call history/phone
book during active call .............328
Accessing your media menu
features ......................................350
Accessing your phone menu
features ......................................329
Accessory delay ..........................88
Active call menu options .........328
Advanced menu options ...337, 357
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................337
Airbag supplemental restraint
system ..........................................47
and child safety seats ..............48
description ................................47
disposal ......................................62
driver airbag ..............................47
passenger airbag .......................47
side airbag ...........................47, 52
Air cleaner filter .......232, 234, 302
Air conditioning ........................107
manual heating and air
conditioning system ...............107
Air filter, cabin ..........................109
All Wheel Drive (AWD),
driving off road .........................139
Ambulance packages ..................15
Antifreeze
(see Engine coolant) ................218Anti-lock brake system
(see Brakes) ..............................148
Anti-theft system
arming the system ....................73
disarming a triggered system ..73
Audio system
Single CD ................................310
Audio system (see Radio) .......310
Automatic transmission ............137
fluid, adding ....................224, 227
fluid, checking ................224, 227
fluid, refill capacities ..............296
fluid, specification ..................296
Auxiliary input jack (Line in) ..317
Auxiliary powerpoint ................117
B
Battery .......................................229
acid, treating emergencies .....229
jumping a disabled battery ....188
maintenance-free ....................229
replacement, specifications ...302
servicing ..................................229
Blind Spot Information
System .......................................158
Booster seats ...............................22
Brakes ........................................147
anti-lock ...................................148
anti-lock brake system (ABS)
warning light ...........................148
brake warning light ................148
fluid, checking and adding ....228
fluid, refill capacities ..............296
fluid, specifications .................296
lubricant specifications ..........296
parking ....................................148
trailer .......................................177
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C
Capacities for refilling fluids ....296
Cargo management system ......165
CD ..............................................310
CD player ..................................308
Cell phone use ............................16
Changing a tire .........................284
Child safety restraints ..........28, 31
Child safety seats
attaching with tether straps ....31
automatic locking mode
(retractor) .................................38
LATCH .......................................28
Child safety seats - booster
seats .............................................22
Cleaning your vehicle ...............248
engine compartment ..............250
instrument panel ....................252
interior .....................................252
plastic parts ............................250
washing ....................................248
waxing .....................................250
wheels ......................................254
wiper blades ............................251
Climate control (see Air
conditioning or Heating) ..........107
Clock ..........................................310
Console ......................................118
overhead ..................................119
Coolant ......................................218
checking and adding ..............218
refill capacities ........................296
specifications ..........................296
Cross Traffic Alert ....................158
Cruise control ...........................156
Customer Assistance ................186Ford Extended Service
Plan ..........................................305
Getting roadside assistance ...186
Getting the service you
need .........................................192
Ordering additional owner’s
literature .................................198
Utilizing the
Mediation/Arbitration
Program ...................................196
D
Defrost .......................................107
rear window ............................108
Dipstick
automatic transmission
fluid ..................................224, 227
engine oil .................................217
Driving under special
conditions ..................138, 142, 144
sand .........................................143
snow and ice ...........................145
through water .................144, 184
E
Electronic message center .........98
Electronic stability control ......151
Emergencies, roadside
jump-starting ..........................188
running out of fuel .................128
Emergency brake
(see Parking brake) ..................148
Emission control system ..........133
End user license agreement ....366
Engine ........................................294
cleaning ...................................250
coolant .....................................218
fail-safe cooling .......................222
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Single CD ................................310
Radio reception .........................308
Rear view camera display ........153
Rear window defroster .............107
Receiving a text message .........331
Recommendations for
attaching safety restraints for
children ........................................24
Relays ........................................200
Remote entry system
illuminated entry ......................69
locking/unlocking doors ...........68
opening the trunk .....................69
replacement/additional
transmitters ...............................64
replacing the batteries .............63
Reverse sensing system ...........153
Roadside assistance ..................186
Roll stability control .................151
Roof rack ...................................166
S
Safety Belt Maintenance ............43
Safety belts (see Safety
restraints) ..............................37, 40
Safety defects, reporting ..........199
Safety information ....................320
Safety restraints ..............37–38, 40
Belt-Minder® ............................40
Belt-Minder®,
deactivating/activating .............42
extension assembly ..................39
for adults .............................37–38
for children ...............................24
Occupant Classification
Sensor ........................................49safety belt maintenance ...........43
seat belt maintenance ..............43
warning light and chime ..........40
Safety restraints - LATCH
anchors ........................................28
Safety seats for children ............24
Safety Compliance
Certification Label ....................304
Satellite Radio ...........................310
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............380
Seat belts (see Safety
restraints) ....................................37
Seats ..........................................115
child safety seats ......................24
front seats .......................113–114
second row seats ....................115
Selecting your media source
(USB, Line in, BT audio) .........350
Setting the clock .......................310
Side air curtain ...........................53
Side-curtain airbags system .......53
SIRIUS® satellite radio ............310
Snowplowing ...............................15
SOS Post Crash Alert .................46
Spark plugs, specifications .......302
Special notice
ambulance conversions ............15
utility-type vehicles ..................15
Specification chart,
lubricants ...................................296
Stability system .........................151
Starting a flex fuel vehicle .......123
Starting your vehicle ........121, 123
398Index
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