ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Focus (CDH), enUSA, First Printing Roadside Emergencies
Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered
services in Canada or the continental
United States. Coverage extends to
vehicles that use public, non-seasonal,
annually traveled roadways. Roadside
Assistance coverage does not extend to
vehicles involved in cross-country driving,
logging, autocross and any other form of
off-road use. Well maintained roads and
surfaces help ensure safe travel for the
supplier, and allow their representatives
to perform service as per the standard
operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by
road to the nearest authorized dealership,
transportation by rail or water may be
necessary. The program covers a tow to
the dock or rail terminal and also to the
dealership at the end of the trip.
For rail or water transportation, however,
contact your authorized dealer to confirm
if you are eligible for additional coverage
before you authorize or pay for the service.
Call the Ford Roadside Assistance at
1-800-665-2006 for additional
information.
HAZARD WARNING FLASHERS
Note:
If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
• Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
• Press the button again to turn them
off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious
injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision. In the event of a moderate to severe
collision, this vehicle includes a fuel pump
shutoff feature that stops the flow of fuel
to the engine. Not every impact will cause
a shutoff.
Should your vehicle shut off after a
collision, you may restart your vehicle. For
vehicles equipped with a key system:
1. Switch off the ignition.
2. Switch on the ignition.
3. Repeat Steps 1 and 2 to re-enable the
fuel pump.
For vehicles equipped with a push button
start system:
1. Press the START/STOP button to
switch off the ignition.
2. Press the brake pedal and press the START/STOP
button to start the
vehicle.
190
Focus (CDH), enUSA, First Printing Roadside Emergencies
Booster Seats..................................................28
Types of Booster Seats...................................... 28
Brake Fluid Check.........................................216
Brakes...............................................................148 General Information.......................................... 148
Breaking-In.....................................................186
Bulb Specification Chart...........................227
C
Cabin Air Filter.................................................112
California Proposition 65..............................11
Capacities and Specifications - 1.0L EcoBoost™.................................................266
Specifications...................................................... 267
Capacities and Specifications - 2.0L Duratec-HE (MI4)
....................................269
Specifications..................................................... 270
Capacities and Specifications.................261
Car Wash See: Cleaning the Exterior.............................. 230
Center Console
...............................................121
Changing a Bulb...........................................222 Replacing Fog Lamp Bulbs............................ 224
Replacing Headlamp Bulbs........................... 222
Replacing HID Headlamp Bulbs................... 222
Replacing LED Rear Lamps........................... 226
Replacing Licence Plate and High Mounted Brake Lamp Bulbs......................................... 227
Replacing Rear Lamps - 4 Door................... 224
Replacing Rear Lamps - 5 Door.................... 225
Changing a Fuse..........................................209 Fuses...................................................................... 209
Changing a Road Wheel...........................256 Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 256
Tire Change Procedure..................................... 257
Changing the 12V Battery...........................217
Changing the Engine Air Filter.................229
Changing the Wiper Blades
......................219
Checking MyKey System Status................61
Checking the Wiper Blades.......................219
Child Restraint and Safety Belt Maintenance.................................................39
Child Safety......................................................20 General Information............................................ 20Child Safety Locks...........................................31
Left-Hand Side...................................................... 32
Right-Hand Side................................................... 32
Child Seat Positioning
..................................30
Cleaning Leather Seats.............................233
Cleaning Products.......................................230
Cleaning the Alloy Wheels.......................234
Cleaning the Engine.....................................231
Cleaning the Exterior..................................230 Body Paintwork Preservation......................... 231
Cleaning the Chrome Trim............................. 230
Cleaning the Headlamps................................ 230
Cleaning the Rear Window............................ 230
Cleaning the Instrument Panel and Instrument Cluster Lens.........................232
Cleaning the Interior....................................232 Instrument Cluster Screens, LCD Screens
and Radio Screens........................................ 232
Rear Windows..................................................... 232
Safety Belts.......................................................... 232
Cleaning the Windows and Wiper Blades............................................................232
Clearing All MyKeys......................................60
Climate.............................................................381 Climate Control Voice Commands.............383
Climate Control
.............................................107
Clutch Fluid Check - Manual Transmission................................................217
Cold Weather Precautions
........................186
Coolant Check See: Engine Coolant Check............................. 214
Crash Sensors and Airbag Indicator.......48
Creating a MyKey...........................................59 Programming/Changing Configurable
Settings............................................................... 59
Cruise Control
..................................................75
Principle of Operation....................................... 162
Cruise control See: Using Cruise Control................................ 162
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording........................................... 9
Service Data Recording........................................ 9
442
Focus (CDH), enUSA, First Printing Index
Information Messages.................................99
Airbag....................................................................... 99
Alarm...................................................................... 100
Battery and Charging System....................... 100
Blind Spot Information and Cross Traffic Alert System................................................... 100
Doors........................................................................\
101
Engine...................................................................... 101
Hill Start Assist.................................................... 102
Keyless Vehicle.................................................... 102
Lane Keeping Aid................................................ 102
Lighting................................................................... 103
Maintenance........................................................ 103
Message Indicator............................................... 99
MyKey......................................................................103
Occupant Protection........................................ 104
Park Aid.................................................................. 104
Park Brake............................................................. 104
Power Steering.................................................... 105
Starting System ................................................. 105
Start-Stop............................................................. 105
Tire Pressure Monitoring System.................106
Traction Control.................................................. 106
Transmission ........................................................ 106
Installing Child Seats
.....................................21
Child Seats............................................................... 21
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for Children (LATCH)............................................ 24
Using Tether Straps............................................. 26
Instrument Cluster
........................................90
Instrument Lighting Dimmer.....................80
Instrument Panel Overview
........................18
Interior Lamps.................................................83
Front Interior Lamps (If Equipped)...............83
Interior Luggage Compartment Release - 4-Door
..........................................................69
Interior Mirror....................................................87
Introduction.........................................................7
J
Jump Starting the Vehicle..........................191 Connecting the Jumper Cables...................... 191
Jump Starting....................................................... 192
Preparing Your Vehicle....................................... 191
Removing the Jumper Cables........................ 192K
Keyless Entry
...................................................68
SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 68
Keyless Starting
.............................................122
Failure to Start..................................................... 123
Fast Restart........................................................... 124
Starting Your Vehicle......................................... 123
Stopping the Engine When Your Vehicle is Moving................................................................ 124
Stopping the Engine When Your Vehicle is Stationary......................................................... 124
Switching the Ignition On to Accessory Mode................................................................... 123
Keys and Remote Controls........................50
L
Lane Keeping System.................................163 Switching the System On and Off...............163
Lighting Control
..............................................79
Headlamp Flasher................................................ 79
High Beams............................................................ 79
Lighting
...............................................................79
Load Carrying..................................................174
Load Limit........................................................174
Vehicle Loading - with and without a
Trailer.................................................................. 174
Locking and Unlocking.................................63 Activating Intelligent Access........................... 64
Autolock Feature.................................................. 66
Autounlock Feature............................................ 66
Battery Saver.......................................................... 67
Disabled Intelligent Access Keys.................... 65
Enabling or Disabling Autolock and Autounlock........................................................ 66
Illuminated Entry.................................................. 66
Illuminated Exit..................................................... 67
Opening the Liftgate or Luggage Compartment................................................... 67
Power Door Locks................................................ 63
Remote Control.................................................... 63
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 65
Smart Unlocks for Intelligent Access Keys...................................................................... 65
Locks...................................................................63
445
Focus (CDH), enUSA, First Printing Index
Phone...............................................................364
Making Calls........................................................ 366
Pairing Subsequent Cell Phones.................365
Pairing Your Cell Phone for the First Time................................................................... 365
Phone Menu Options........................................ 367
Phone Settings................................................... 370
Phone Voice Commands................................. 371
Receiving Calls................................................... 366
Text Messaging.................................................. 368
Post-Crash Alert System...........................193
Power Door Locks See: Locking and Unlocking............................. 63
Power Seats
....................................................116
Power Lumbar....................................................... 117
Power Windows.............................................85 Accessory Delay................................................... 86
Bounce-Back......................................................... 85
One-Touch Down................................................. 85
One-Touch Up....................................................... 85
Window Lock......................................................... 85
Protecting the Environment........................14
R
Rear Exterior Overview..................................16
Rear Parking Aid............................................153 Rear Sensing System........................................ 153
Rear Seats
.........................................................117
Folding the Seatback.......................................... 117
Rear Under Floor Storage..........................174 Cargo Management System........................... 174
Rear View Camera
.......................................159
Using the Rear View Camera System.........159
Rear View Camera See: Rear View Camera.................................... 159
Rear Window Wiper and Washers...........78 Rear Window Washer......................................... 78
Rear Window Wiper............................................. 78
Refueling..........................................................135 Easy Fuel ™ Capless Fuel System................136 Remote Control - Vehicles With:
Integrated Key Transmitter
.....................50
Changing the Remote Control Battery..........51
Integrated Keyhead Transmitter.................... 50
Locating Your Vehicle.......................................... 51
Programming a New Remote Control...........51
Reprogramming the Unlocking Function............................................................... 51
Sounding the Panic Alarm................................ 52
Remote Control - Vehicles With: Keyless Entry.................................................................52
Changing the Remote Control Battery.........52
Intelligent Access Key......................................... 52
Locating Your Vehicle......................................... 54
Programming a New Remote Control..........52
Remote Control - Vehicles With: Keyless Entry with Remote Start..........................54
Changing the Remote Control Battery........54
Intelligent Access Key......................................... 54
Locating Your Vehicle......................................... 55
Programming a New Remote Control..........54
Remote Start......................................................... 55
Sounding the Panic Alarm................................ 55
Remote Start
...................................................113
Automatic Settings............................................. 113
Heated and Cooled Devices............................ 113
Last Settings.......................................................... 113
Removing a Headlamp...............................221
Repairing Minor Paint Damage..............234
Replacement Parts Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................57
Reporting Safety Defects (Canada Only)
..............................................................199
Reporting Safety Defects (U.S. Only)..............................................................198
447
Focus (CDH), enUSA, First Printing Index