2015 FORD FLEX ad blue

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
524MyFord Touch® (If Equipped)
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
MyFord Touch® (If Equipped)525
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

M
Making and receiving calls .......477
MAP DVD - Loading and
Unloading ..................................477
Map icons ..................................518
Map mode ..................................516
Map preferences .......................514
Map updates ..............................519
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................428
Message center .........................120
warning messages ...........123, 130
Mirrors ...............................106, 109
fold away .................................106
programmable memory ............66
side view mirrors (power) .....106
Moon roof ..................................110
Motorcraft® parts .............320, 366
MyFord Touch™ system ..........442
MyKey ..........................................70
N
Navigation features ...................510
Navigation voice commands ....520
Notifications ..............................490
O
Octane rating ............................191
P
Pairing other phones ........398, 477
Pairing your phone ...................476Pairing your phone for
the first time .....................397, 476
Parental MyKey programming ...70
Park Assist ................................218
Parking brake ............................212
Parts
(see Motorcraft® parts) ..........366
Passenger Occupant
Classification Sensor ...................54
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................409
Phone redial ..............................402
Phone settings ..................480, 503
Phone voice commands ............482
Playing music (by artist,
album, genre, playlist,
tracks, similar) ..........................426
POI categories ...........................512
Point of Interest (POI) .............512
Power distribution box
(see Fuses) ...............................285
Power door locks ........................74
Power liftgate ..............................80
Power mirrors ...........................106
Powerpoint ................................175
Power steering ..........................245
fluid, checking and adding ....308
fluid, refill capacity ................362
fluid, specifications .................362
Power Windows .........................105
Privacy information ..........394, 448
Push button start system .........182
Putting a call on/off hold .........401
Index567
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)