2015 FORD FLEX towing

You can tow your all-wheel drive vehicle with all four wheels on the
ground or with all four wheels off the ground using a vehicle transport
trailer. Do not tow your all-wheel drive vehicle with the front wheels off
the ground (by using a tow dolly) and the rear wheels on the ground.
This causes damage to your all-wheel drive system. If you are using a
vehicle transport trailer, follow the instruction specified by the
equipment provider. If you are towing with all four wheels on the ground,
see the following instructions.
If you tow your vehicle with all four wheels on the ground:
•Tow only in the forward direction.
•Release the parking brake.
•Place the transmission in positionN.
•Do not exceed 65 mph (105 km/h).
•Start the engine and allow it to run for five minutes at the beginning
of each day and every six hours thereafter. With the engine running
and your foot on the brake, shift into positionDand then into
positionRbefore shifting back into positionN.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor Company
offers a complimentary Roadside Assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on the Roadside Assistance Card
included in your Owner’s Manual portfolio.
Roadside assistance will cover:
•A flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•Battery jump start.
•
Lock-out assistance (key replacement cost is the customer’s responsibility).
•Fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•Winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•Towing – Ford eligible vehicles will be towed to an authorized dealer
within 35 miles (56.3 kilometers) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56.3 kilometers).
Roadside Assistance will include up to $200 coverage for a towed trailer
if the disabled eligible vehicle requires service at the nearest authorized
dealer. If the towing vehicle is operational but the trailer is not, then the
trailer does not qualify for any roadside services.
Vehicles Sold in the United States: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner’s manual
portfolio in the glove compartment.
U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
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If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56.3 kilometers). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
Canadian clients who require roadside assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using Roadside Assistance
For your convenience, you may complete the roadside assistance
identification card found in the centerfold of this warranty guide and
retain for future reference.
Canadian roadside coverage and benefits may differ from the U.S.
coverage. If you require more information, please refer to the coverage
section of your warranty guide, call us in Canada at 1-800-665-2006 or
visit our website at www.ford.ca.
Sykes Assistance Services Corporation administers the Roadside
Assistance program. You must receive covered services in Canada or the
continental United States. Coverage extends to vehicles that use public,
non-seasonal, annually traveled roadways. Roadside Assistance coverage
does not extend to vehicles involved in cross-country driving, logging,
autocross and any other form of off-road use. Well maintained roads and
surfaces help ensure safe travel for the supplier, and allow their
representatives to perform service as per the standard operating
procedures.
In Remote Locations
If our supplier cannot take your vehicle by road to the nearest
authorized dealership, transportation by rail or water may be necessary.
The program covers a tow to the dock or rail terminal and also to the
dealership at the end of the trip. For rail or water transportation,
however, contact your authorized dealer to confirm if you are eligible for
additional coverage before you authorize or pay for the service. Call the
Ford Roadside Assistance at 1-800-665-2006 for additional information.
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Engine fluid temperature management (EcoBoost engine only)
WARNING:To reduce the risk of collision and injury, be
prepared that the vehicle speed may reduce and the vehicle may
not be able to accelerate with full power until the fluid temperatures
reduce.
Your vehicle has been designed to pull a trailer, but because of the added
load, the vehicle’s engine may temporarily reach higher temperatures
during severe operating conditions such as ascending a long or steep
grade while pulling a trailer in hot ambient temperatures.
At this time, you may notice your engine coolant temperature gauge
needle move toward the H (hot) and the POWER REDUCED TO LOWER
TEMP message may appear on the message center.
You may notice a reduction in the vehicle’s speed caused by reduced
engine power. Your vehicle has been designed to enter this mode if
certain high temperature/high load conditions take place in order to
manage the engine’s fluid temperatures. The amount of speed reduction
will depend on the vehicle loading, towing, grade, ambient temperature,
and other factors. If this occurs, there is no need to pull off the road.
The vehicle can continue to be driven while this message is active.
The air conditioning may also cycle on and off during severe operating
conditions to protect overheating of the engine. When the engine coolant
temperature decreases to a more normal operating temperature, the air
conditioning will turn on once again.
If you notice any of the following:
•the engine coolant temperature gauge moves fully into the red (hot)
area
•the coolant temperature warning light illuminates
•the service engine soon indicator illuminates
1. Pull off the road as soon as safely possible and place the vehicle in P
(Park).
2. Leave the engine running until the coolant temperature gauge needle
moves away from the H range. After several minutes, if this does not
happen, follow the remaining steps.
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•Winter weather driving capability
•Wet weather driving capability
•All-Wheel driving capability
•Load leveling adjustment
When driving with the full-size dissimilar spare tire and wheel assembly,
additional caution should be given to:
•towing a trailer.
•driving vehicles equipped with a camper body.
•driving vehicles with a load on the cargo rack.
Drive cautiously when using a full-size dissimilar spare tire and wheel
assembly and seek service as soon as possible.
Tire Change Procedure
WARNING:When one of the front wheels is off the ground, the
transmission alone will not prevent the vehicle from moving or
slipping off the jack, even if the transmission is in park (P).
WARNING:To help prevent the vehicle from moving when you
change a tire, be sure to place the transmission in park (P), set
the parking brake and block (in both directions) the wheel that is
diagonally opposite (other side and end of the vehicle) to the tire being
changed.
WARNING:Never get underneath a vehicle that is supported
only by a jack. If the vehicle slips off the jack, you or someone
else could be seriously injured.
WARNING:Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the road to
avoid the danger of being hit when operating the jack or changing the
wheel.
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Stowing the Tire and Jack
1. Fully collapse the jack, fold the
lug wrench socket into the handle
and place the jack and wrench into
the felt bag as shown. Place the
extension bolt or L-shaped bolt into
the external pocket of the felt bag.
Position the jack as shown to make
sure that the locating holes in the
jack base can be placed on the
locating tabs of the jack mounting
bracket in the spare tire tub.
2. Securely close the wrench compartment and the jack bag using the
Velcro™ straps.
3. Place the jack kit on the angled bracket in the spare tire tub, using
the locating tabs to position the jack correctly.
4. Insert the straight end of the jack retention
bracket through the eyelet of the angled bracket
and swing the retention bracket over the jack.
With the jack in place, place the looped end of
the retention bracket over the threaded stud in
the trunk floor and secure it with the plastic
wing nut.
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If you are stowing the flat tire,
remove the L-shaped bolt from the
external pocket of the felt bag. With
the third row seat in the raised
position, stand the flat tire in the
rear of the vehicle with the tire’s
valve stem facing the rear of the
vehicle. Fasten the flat tire to the
vehicle by inserting the L-shaped
bolt through one of the lug bolt
holes in the wheel. Turn it
clockwise into the threaded hole in the vehicle until the tire is secured.
If you are stowing the temporary spare tire, place the tire over the jack
and secure it with the large wing nut.
TECHNICAL SPECIFICATIONS
Wheel Lug Nut Torque Specifications
WARNING:When a wheel is installed, always remove any
corrosion, dirt or foreign materials present on the mounting
surfaces of the wheel or the surface of the wheel hub, brake drum or
brake disc that contacts the wheel. Make sure that any fasteners that
attach the rotor to the hub are secured so they do not interfere with
the mounting surfaces of the wheel. Installing wheels without correct
metal-to-metal contact at the wheel mounting surfaces can cause the
wheel nuts to loosen and the wheel to come off while your vehicle is in
motion, resulting in loss of control.
Retighten the lug nuts to the specified torque within 100 miles
(160 kilometers) after any wheel disturbance (such as rotation, flat tire,
wheel removal).
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Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jump starts
•Out of fuel and lock-out assistance
•Travel expense reimbursement for lodging, meals and rental car
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your Ford Extended Service Plan coverage
expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher
degree of confidence that vehicle was properly maintained with Ford
ESP, thereby improving resale value.
Avoid the Rising Cost of Properly Maintaining Your Vehicle!
Ford Extended Service Plan also offers a Premium Maintenance Plan
that covers all scheduled maintenance, and selected wear items. The
coverage is prepaid, so you never have to worry about affording your
vehicle’s maintenance. It covers regular checkups, routine inspections,
preventive care and replacement of select items that require periodic
attention for normal wear:
•Windshield wiper blades
•Spark plugs (except in California)
•The clutch disc
•Brake pads and linings
•Shock absorbers
•Belts and hoses
•Diesel exhaust fluid replenishment
Contact your selling authorized Ford or Lincoln dealership today so they
can customize a Ford Extended Service Plan that fits your driving
lifestyle and budget.
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