2015 FORD FLEX phone

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
524MyFord Touch® (If Equipped)
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
MyFord Touch® (If Equipped)525
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that the microphone
for SYNC is either in your rear
view mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
526MyFord Touch® (If Equipped)
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
•Your
phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
•The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
MyFord Touch System Reset
The MyFord Touch system has System Reset feature that can be
performed if the function of a SYNC feature is lost. This reset is
intended to restore functionality and will not erase any information
previously stored in the system (such as paired devices, phonebook,
call history, text messages, or user settings). To perform a System
Reset, press and hold the Seek Up (>>) button while pressing and
holding the Radio Power button. After approximately 5 seconds the
screen will go black. Allow a 1-2 minutes for the system reset to
complete. You may then resume using the SYNC system.
MyFord Touch® (If Equipped)527
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

terms of this End-User License Agreement; and (c) you transfer the Data
in the exact same form as you purchased it by physically transferring the
original media (e.g., the CD-ROM or DVD you purchased), all original
packaging, all Manuals and other documentation. Specifically, Multi-disc
sets may only be transferred or sold as a complete set as provided to you
and not as a subset thereof.
Additional License Limitations:Except where you have been
specifically licensed to do so by HERE in a separate written agreement,
and without limiting the preceding paragraph, your license is conditioned
on use of the Data as prescribed in this agreement, and you may not (a)
use this Data with any products, systems, or applications installed or
otherwise connected to or in communication with vehicles capable of
vehicle navigation, positioning, dispatch, real time route guidance, fleet
management or similar applications; or (b) with, or in communication
with, including without limitation, cellular phones, palmtop and handheld
computers, pagers, and personal digital -assistants or PDAs.
This Data may contain inaccurate or incomplete information due to the
passage of time, changing circum-stances, sources used and the nature of
collecting comprehensive geographic Data, any of which may lead to
incorrect results.
No Warranty:This Data is provided to you “as is”, and you agree to use
it at your own risk. HERE and its licensors (and their licensors and
suppliers) make no guarantees, representations or warranties of any
kind, express or implied, arising by law or otherwise, including but not
limited to, content, quality, accuracy, completeness, effectiveness,
reliability, fitness for a particular purpose, usefulness, use or results to be
obtained from this Data, or that the Data or server will be uninterrupted
or error free.
Disclaimer of Warranty:HERE AND ITS LICENSORS (INCLUDING
THEIR LICENSORS AND SUPPLIERS) DISCLAIM ANY WARRANTIES,
EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States, Territories and Countries do not
allow certain warranty exclusions, so to that extent the above exclusion
may not apply to you.
Disclaimer of Liability:HERE AND ITS LICENSORS (INCLUDING
THEIR LICENSORS AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU
IN RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE
OF THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR DAMAGES, DIRECT OR
INDIRECT, WHICH MAY RESULT FROM THE USE OR POSSESSION OF
Appendices541
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

911 Assist™ ......................412, 491
A
ABS (see Brakes) .....................212
Accessing and using your
USB port ....................................469
Accessing call history/phone
book during active call .............401
Accessing your calendar ..........490
Accessing your media menu
features ......................................423
Accessing your phone menu
features ......................................402
Accessory delay ........................106
Active call menu options .........401
Active Park Assist .....................218
Adaptive Cruise Control ...........228
Adding (pairing) a phone ........477
Advanced menu options ...410, 430
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................410
Airbag supplemental restraint
system ..........................................52
and child safety seats ..............53
description ................................52
disposal ......................................62
driver airbag ..............................52
passenger airbag .......................52
side airbag ...........................52, 57
Air cleaner filter .......312–313, 366
Air conditioning ........................138
manual heating and air
conditioning system ...............138
Air filter, cabin ..........................147All Wheel Drive (AWD),
driving off road .........................204
Ambient mood/lighting .............497
AM/FM .......................................456
Antifreeze
(see Engine coolant) ................298
Anti-lock brake system
(see Brakes) ..............................212
Anti-theft system ..................85, 88
arming the system ..............85, 88
disarming a triggered system ..88
Audio system
Single CD ................376, 381–382
Audio system
(see Radio) ................376, 381–382
Automatic transmission
driving an automatic
overdrive .................................199
fluid, adding ............................304
fluid, checking ........................304
fluid, refill capacities ..............362
fluid, specification ..................362
Selectshift (SST) ....................200
Auxiliary Input Jack .................465
Auxiliary input jack (Line in) ..390
Auxiliary powerpoint ................175
A/V inputs ..........................391, 473
B
Battery .......................................309
acid, treating emergencies .....309
jumping a disabled battery ....273
maintenance-free ....................309
replacement, specifications ...366
servicing ..................................309
Blind Spot Information
System .......................................237
Index563
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Booster seats ...............................33
Brakes ........................................211
anti-lock ...................................212
anti-lock brake system (ABS)
warning light ...........................212
brake warning light ................212
fluid, checking and adding ....308
fluid, refill capacities ..............362
fluid, specifications .................362
lubricant specifications ..........362
parking ....................................212
shift interlock ..........................202
trailer .......................................261
C
Capacities for refilling fluids ....362
Cargo net ...................................247
CD ..............................376, 381–382
CD player ..........................374, 467
CD voice commands .................468
Cell phone use ............................16
Changing a tire .........................353
Child safety restraints ..........26, 28
Child safety seats
automatic locking mode
(retractor) .................................41
LATCH .......................................26
Child safety seats -
booster seats ...............................33
Cleaning the touchscreen ........445
Cleaning your vehicle ...............320
engine compartment ..............322
instrument panel ....................324
interior .....................................324
plastic parts ............................321
washing ....................................320
waxing .....................................322wheels ......................................326
wiper blades ............................323
Climate control (see Air
conditioning or Heating) ..........138
Climate voice commands .........509
Clock ..................................376, 495
Collision Warning System .........241
Compass Display .......................123
Console ......................................178
overhead ..................................180
rear ..........................................178
Coolant ......................................298
checking and adding ..............298
refill capacities ........................362
specifications ..........................362
Cooler ........................................179
Cross Traffic Alert ....................237
Cruise control ...........................227
Customer Assistance ................270
Ford Extended Service
Plan ..........................................371
Getting roadside assistance ...270
Getting the service you
need .........................................276
Ordering additional owner’s
literature .................................282
Utilizing the
Mediation/Arbitration
Program ...................................280
D
Defrost .......................138, 140, 142
rear window ............................147
Dipstick
automatic transmission
fluid ..........................................304
engine oil .................................297
564Index
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

M
Making and receiving calls .......477
MAP DVD - Loading and
Unloading ..................................477
Map icons ..................................518
Map mode ..................................516
Map preferences .......................514
Map updates ..............................519
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................428
Message center .........................120
warning messages ...........123, 130
Mirrors ...............................106, 109
fold away .................................106
programmable memory ............66
side view mirrors (power) .....106
Moon roof ..................................110
Motorcraft® parts .............320, 366
MyFord Touch™ system ..........442
MyKey ..........................................70
N
Navigation features ...................510
Navigation voice commands ....520
Notifications ..............................490
O
Octane rating ............................191
P
Pairing other phones ........398, 477
Pairing your phone ...................476Pairing your phone for
the first time .....................397, 476
Parental MyKey programming ...70
Park Assist ................................218
Parking brake ............................212
Parts
(see Motorcraft® parts) ..........366
Passenger Occupant
Classification Sensor ...................54
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................409
Phone redial ..............................402
Phone settings ..................480, 503
Phone voice commands ............482
Playing music (by artist,
album, genre, playlist,
tracks, similar) ..........................426
POI categories ...........................512
Point of Interest (POI) .............512
Power distribution box
(see Fuses) ...............................285
Power door locks ........................74
Power liftgate ..............................80
Power mirrors ...........................106
Powerpoint ................................175
Power steering ..........................245
fluid, checking and adding ....308
fluid, refill capacity ................362
fluid, specifications .................362
Power Windows .........................105
Privacy information ..........394, 448
Push button start system .........182
Putting a call on/off hold .........401
Index567
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)