ROADSIDE ASSISTANCE
Vehicles Sold in the U.S.: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty and is not
applicable to vehicles sold in Canada. The services are available:
•24-hours, seven days a week
•for the New Vehicle Limited Warranty period (U.S.) of two years
(unlimited miles).
Roadside assistance covers:
•battery jump start
•lock-out assistance (Key replacement cost is the customer’s
responsibility.)
•towing – Ford eligible vehicles towed to an authorized dealer within
35 miles (56 kilometers) of the disablement location or to the nearest
authorized dealer. If a member requests to be towed to an authorized
dealer more than 35 miles (56 kilometers) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 kilometers).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles Sold in the U.S.: Using Roadside Assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner’s information
portfolio in the glove compartment.
U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor
Company reimburses a reasonable amount for towing to the nearest
dealership within 35 miles (56 kilometers). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
are asked to submit their original receipts.
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Checking Tire Pressure
Always check inflation pressure when tires are cold. Never bleed air from
hot tires to relieve normal pressure build-up. Normal increase in pressure
due to service conditions is 10–15 psi (69–103 kPa), which is allowable
in truck tires.
Tires should be properly inflated to manufacturers’ recommended
pressure for the size and service load in which the vehicle is being used.
See the specific tire manufacturer with which your vehicle is equipped
with for the latest information concerning service load and inflation
pressure.
It is particularly important to keep moisture from the inside of tires, and
proper selection of air compressor equipment, proper air line routing,
and the use of shop air dryers is strongly recommended to avoid
moisture in the high pressure air used for tire inflation.
Under-inflation
Do not allow tires to become under-inflated; increased flexing due to
under-inflation causes heat build-up within the tire components. This
leads to reduced strength, breakdown of the rubber compounds, and
possible separation of the tire components (such as ply and tread
separation and reduced retreadability).
Under-inflation is the primary cause of premature tire concerns including
sudden loss of air. In addition, low inflation causes an increase in rolling
resistance. This results in reduced fuel mileage, a loss in tread mileage,
and uneven wear due to increased tread movement. To determine proper
inflation, see the tire manufacturer load and inflation guide, which you
can find on the tire manufacturer website or at your local truck tire
dealer.
Tire Inspection
Check the tires for abnormal wear patterns and proper inflation
pressures. Repair or replace cut or broken tire casings.
Inspect tires for the following conditions. If any are present, remove and
repair, retread, or scrap the tire as the condition dictates.
•Any blister, bump or raised portion anywhere on the surface of the
tire tread or sidewall (other than a bump made by a repair). These
indicate the start of internal separation.
•Any cut that reaches to the belt or ply cords, or any cut that is large
enough to grow in size and depth.
•Any nail or puncturing object.
•If a tread groove is holding a stone or object that is starting to drill
into the tread base, remove the object.
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Proper tire inflation, toe-in adjustment, loads, and road speeds are
important factors governing tire mileage, steering ease and
maneuverability.
Tire Loading
WARNING:Loading tires beyond their rated capacity decreases
tire life requiring more frequent replacement of tires. Overloading
creates an unsafe condition that may result in sudden air loss from a
tire failure resulting in an accident that could cause property damage,
personal injury or death.
Note:Your GAW/GVW rating is correct at the time of your vehicle
production, and reflects the exact rating of the tires specified. When
replacing tires, make sure that the replacement tire load rating (listed in
pounds and kilograms on the tire sidewall) is the same or higher than
the tire that you are replacing. Failure to do so adversely affects
maximum load carrying capacity. Tires with the same size specification
do not always have the same load specification.
Note:The tire installed as original equipment may not be the same as
the tire specified on the DOT label, but has enough load capacity to
carry the GAW/GVW specified.
Note:Tires with the same size specification do not always have the same
load specification.
Matching Tires
Dual Tires:Dual tires should be matched using tires of equivalent size.
Do not mount tires that differ more than one-quarter inch (6
millimeters) in diameter or three-quarters inch (19 millimeters) in
circumference on the same dual wheel assembly.
Mixing:Never mix bias and radial tires on this vehicle. Never mix
different tire sizes or constructions on the same axle.
Rotation:
Rotation is always advisable:
•If there is irregular wear on the front (steering) axle tires, move to
rear position.
•In a dual assembly, reverse the position of the tires if one tire wears
much faster than its mate does.
•On the drive axle, if heel and toe wear or alternate lug wear occurs,
rotating the tires from one end of the axle to the other end of the
axle may help even out this wear.
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•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note:Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review the
Vehicle Health Report privacy notice.
Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering, you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to automatically remind you to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
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The system allows you to check your vehicle’s overall health in the form
of a diagnostic report card. The vehicle health report contains valuable
information such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Unserviced items from vehicle inspections by your authorized dealer.
You can run a report (after the vehicle has been running a minimum of
60 seconds) by pressing the voice button and saying “Vehicle health
report”, or pressing the phone button.
To run a report using the phone button:
1. Press the phone button to enter Phone Menu.
2. Scroll until Vehicle Health is selected and press OK.
3. Scroll to select from the following options:
Vehicle Health Report options
User Preferences:
Press OK to select
and enter the menu.
Scroll to select from:Automatic Reports:Press OK and select on
or off. Select On to have SYNC automatically
prompt you to run a health report at certain
mileage intervals.Note:You must first turn
this feature on before you can select the
mileage intervals at which you would like to
be prompted.
Mileage Intervals:Press OK. Scroll to select
between 5000, 7500 or 10000 mile intervals
and press OK to make your selection.
Return:Press OK to exit the menu.
Run Report?Press OK for SYNC to run a health report of
your vehicle’s diagnostic systems and send the
results to Ford where it is combined with
scheduled maintenance information, open
recalls and other field service actions and
unserviced vehicle inspection items from your
authorized dealer.
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report, Ford Motor Company may collect
your cellular phone number (to process your report request) and
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GENERAL MAINTENANCE INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance schedule helps protect against major
repair expenses resulting from neglect or inadequate maintenance and
may help to increase the value of your vehicle when you sell or trade it.
Keep all receipts for completed maintenance with your vehicle.
We have established regular maintenance intervals for your vehicle based
upon rigorous testing. It is important that you have your vehicle serviced
at the proper times. These intervals serve two purposes; one is to
maintain the reliability of your vehicle and the second is to keep your
cost of owning your vehicle down.
It is your responsibility to have all scheduled maintenance performed and
to make sure that the materials used meet the specifications identified in
theCapacities and Specificationschapter of this owner’s manual.
Failure to perform scheduled maintenance invalidates warranty coverage
on parts affected by the lack of maintenance.
Protecting Your Investment
Maintenance is an investment that pays dividends in the form of
improved reliability, durability and resale value. To maintain the proper
performance of your vehicle and its emission control systems, make sure
you have scheduled maintenance performed at the designated intervals.
Your vehicle is very sophisticated and built with multiple, complex,
performance systems. Every manufacturer develops these systems using
different specifications and performance features. That is why it is
important to rely upon your dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended maintenance intervals for
various parts and component systems based upon engineering testing.
Ford Motor Company relies upon this testing to determine the most
appropriate mileage for replacement of oils and fluids to protect your
vehicle at the lowest overall cost to you and recommends against
maintenance schedules that deviate from the scheduled maintenance
information.
We strongly recommend the use of only genuine Ford, Motorcraft or
Ford-authorized re-manufactured replacement parts engineered for your
vehicle.
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Observation Maintenance Operation
Cleaning the wiper blades with a
clean cloth and mild detergent and
washing with a cleaner does not
restore a clean wipe.Replace wiper blades.
Noisy or difficult to operate. Lubricate body lock cylinders.
Headlamp beams in wrong position
when vehicle operating loaded.Check headlamp alignment.
Windshield washers do not spray
when operated.Check windshield washer fluid
level. Add fluid if required.
1During maintenance and repair, protect the fuel tube and the hose
assemblies, power steering lines, and brake lines from external heat,
acids and abrasions that could damage them.
2Check for (free) linkage action and make sure that (return) spring force
is adequate to maintain pedal free play.
3Adjust, repair or replace, as required, with the same or equivalent parts.
Emissions Control System
WARNING:Because of high engine compartment and exhaust
system temperatures resulting from emissions equipment, do not
park, idle or operate your vehicle in dry grass or other dry ground
cover where the possibility of ground fire exists.
To make sure the emissions control systems operate effectively, you
should have the services listed in the maintenance schedule performed at
the specified time and mileage intervals. You should avoid running out of
fuel or turning off the ignition when your vehicle is moving, especially at
high speeds.
Do not make unauthorized modifications to the engine or vehicle.
Modifications causing increased amounts of unburned fuel to reach the
exhaust system can significantly increase the temperature of the engine
compartment and the exhaust system.
Avoid driving your vehicle if it does not operate properly. If the engine
diesels (more than five seconds of engine run-on after shut-off), misfires,
surges, stalls or backfires, see an authorized dealer. Be alert for fluid
leakage, odor, smoke, loss of oil pressure, or charge indicator or over
temperature warning.
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