ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
212
Super Duty (), enUSA Roadside Emergencies
•
Exceed 50 mph (80 km/h)
• Load the vehicle beyond maximum
vehicle load rating listed on the Safety
Compliance Label.
• Tow a trailer.
• Use snow chains on the end of the
vehicle with the dissimilar spare tire.
• Use more than one dissimilar spare tire
at a time.
• Use commercial car washing
equipment.
• Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tires
listed above at any one wheel location can
lead to impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
3. Full-size dissimilar spare without
label on wheel
When driving with the full-size dissimilar
spare wheel and tire assembly, do not:
• Exceed 70 mph (113 km/h).
• Use more than one dissimilar spare
wheel and tire assembly at a time. •
Use commercial car washing
equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
The usage of a full-size dissimilar spare
wheel and tire assembly can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
When driving with the full-size dissimilar
spare wheel and tire assembly additional
caution should be given to:
• Towing a trailer.
• Driving vehicles equipped with a
camper body.
• Driving vehicles with a load on the
cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly
and seek service as soon as possible.
Location of the Spare Tire and
Tools
If your vehicle is equipped with a spare tire,
jack and associated tools, see the
following table for their locations: Location
Tool
Under the vehicle, just forward of the rearbumper
Spare tire (pick-up trucks only)
Regular cab and Crew Cab: Fastened tofloor pan behind rearmost seat on passenger side
Jack
289
Super Duty (), enUSA Wheels and Tires
Location
Tool
SuperCab: Under rear bench seat onpassenger side
Regular cab: Fastened to floor behind driver seat
Jack handle, lug wrench, lug wrench exten-
sion (only available on dual rear wheel
vehicles) and wheel chock (only available
on single rear wheel vehicles equipped with a diesel engine) SuperCab: Fastened to floor under rear seat
Crew Cab: Fastened to floor behind rear seat at driver side
In the glove box
Key and spare tire lock
Removing the Spare Tire (With
Spare Tire Carrier Only)
The following tools are required to remove
the spare tire: One handle extension and two typical
extensions. To assemble, align the button
with the hole and slide the parts together.
To disconnect, press the button and pull
apart. One wheel nut wrench. Slide over the
square end of the jack handle.
Note:
For vehicles with dual rear wheels,
insert the lug wrench extension into the lug
wrench to reach the lug nuts.
290
Super Duty (), enUSA Wheels and TiresE162795 E162796 E162797
WARNINGS
Do not attempt to change a tire on
the side of the vehicle close to
moving traffic. Pull far enough off the
road to avoid the danger of being hit when
operating the jack or changing the wheel. Always use the jack provided as
original equipment with your vehicle.
If using a jack other than the one
provided as original equipment with your
vehicle, make sure the jack capacity is
adequate for the vehicle weight, including
any vehicle cargo or modifications. Note:
Passengers should not remain in the
vehicle when the vehicle is being jacked.
Park on a level surface, set the parking
brake and activate the hazard flashers. 1.
Turn the engine off and block the wheel
that is diagonally opposite of the flat
tire using the wheel chock. Note: Lock
the manual hub on the wheel if the
vehicle is a 4x4.
2. Remove the jack, jack handle, lug wrench and spare tire from the
stowage locations.
3. Use the tip of the lug wrench to remove
any wheel trim.
4. Loosen each wheel lug nut ½ turn counterclockwise, but do not remove
them until the wheel is raised off the
ground. F-250 and F-350 Single Rear Wheel
Vehicles
1. Insert the hooked end of the jack
handle into the jack and use the handle
to slide the jack under the vehicle.
2. Position the jack according to the following guides: Front (4x2).
Front driver side (4x4).
292
Super Duty (), enUSA Wheels and TiresE142551 E162801 E162802 E162803
Note:
Make sure the jack fits onto the flat
area on the outboard side of the differential. Front passenger side (4x4).
Note:
View shown from the rear of the
vehicle to clearly identify the jack point.
Place the jack directly under the axle. Rear
Note:
Jack at the specified locations to
avoid damage to the vehicle. Jacking the Vehicle 1. Turn the jack handle clockwise until
the wheel is completely off the ground
and high enough to install the spare
tire.
2. Remove the lug nuts with the lug wrench.
3. Replace the flat tire with the spare tire,
making sure the valve stem is facing
outward for all front wheels and single
rear wheel vehicles. If you are replacing
an inboard rear tire on dual rear wheel
vehicles, the valve stem must be facing
outward. If you are replacing the
outboard wheel, the valve stem must
be facing inward. Reinstall the lug nuts
until the wheel is snug against the hub.
Do not fully tighten the lug nuts until
the wheel has been lowered.
4. Lower the wheel by turning the jack handle counterclockwise.
5. Remove the jack and fully tighten the lug nuts in the order shown. See
Technical Specifications (page 299).
6. Stow the flat tire. See Stowing the flat or spare tire if the vehicle is equipped
with a spare tire carrier.
7. Stow the jack, jack handle and lug wrench. Make sure the jack is securely
fastened so it does not rattle when
driving.
8. Unblock the wheels.
293
Super Duty (), enUSA Wheels and TiresE162804 E162805 E162811
Center Console..............................................134
Removable Front Cupholders........................ 134
Changing a Bulb...........................................249 Lamp Assembly Condensation.................... 249
Replacing Brake/Tail/Turn/Reverse Lamp Bulbs................................................................. 250
Replacing Cargo Lamp and High-mount Brake Lamp Bulbs........................................ 250
Replacing Fog Lamp Bulbs (If Equipped......................................................... 250
Replacing Front Clearance and Identification Lamp Bulbs (If
Equipped)........................................................ 249
Replacing the License Plate Lamp Bulb..................................................................... 251
Changing a Fuse
............................................231
Fuses........................................................................\
231
Changing a Road Wheel
...........................288
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 288
Location of the Spare Tire and Tools.........289
Removing the Spare Tire (With Spare Tire Carrier Only)................................................... 290
Tire Change Procedure..................................... 291
Changing the 12V Battery.........................244 Battery Management System (If
Equipped)........................................................ 245
Changing the Engine Air Filter.................253
Changing the Wiper Blades.....................246
Checking MyKey System Status...............53
Checking the Wiper Blades.....................246
Child Restraint and Safety Belt Maintenance.................................................35
Child Safety
.......................................................15
General Information............................................. 15
Child Safety Locks..........................................27
Child Seat Positioning..................................26
Cleaning Leather Seats
.............................258
With King Ranch Edition................................. 259
Without King Ranch Edition.......................... 258
Cleaning Products
.......................................255
Cleaning the Alloy Wheels.......................260
Cleaning the Engine
....................................256
Cleaning the Exterior..................................255 Exterior Chrome Parts...................................... 255
Exterior Plastic Parts........................................ 256
Stripes or Graphics............................................ 256
Underbody........................................................... 256Cleaning the Instrument Panel and
Instrument Cluster Lens.........................257
Cleaning the Interior....................................257
Cleaning the Windows and Wiper Blades............................................................257
Clearing All MyKeys.......................................53
Climate..............................................................411 Climate Control Voice Commands..............413
Climate Control
............................................106
Climate Controlled Seats...........................121 Cooled Seats......................................................... 121
Heated Seats......................................................... 121
Coolant Check See: Engine Coolant Check............................ 236
Crash Sensors and Airbag Indicator
........45
Creating a MyKey.............................................51 Programming/Changing Configurable
Settings............................................................... 52
Cruise Control
..................................................63
Principle of Operation....................................... 178
Cruise control See: Using Cruise Control................................ 178
Customer Assistance
...................................217
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps
............................68
Digital Radio...................................................316 HD Radio Reception and Station
Troubleshooting.............................................. 317
Direction Indicators.......................................69 Lane Change.......................................................... 69
Driver and Passenger Airbags....................37 Children and Airbags........................................... 42
Driver and Front Passenger Seating Adjustment........................................................ 37
Passenger Airbag On and Off Switch ..........37
Driving Aids
......................................................179
Driving Hints...................................................207
Driving Through Water..............................208
DRL See: Daytime Running Lamps........................ 68
474
Super Duty (), enUSA Index