2015 FORD F150 reset

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
This may be a limitation on
your phone's capability.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
429
F-150 (), enUSA, First Printing SYNC™

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction. USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
430
F-150 (), enUSA, First Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tab the home button then
swipe up on the app to close
it. Tab the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC's
Mobile App's Menu.
Reset the Bluetooth on your
phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle,
SYNC should be able to
automatically re-connect to
your phone if you press the
"Phone" button.
There is a bluetooth bug on
some order versions of the
Android OS that may cause
apps that were found on
your previous vehicle drive
to not be found again if you
have not turned off
bluetooth.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
436
F-150 (), enUSA, First Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.
Try increasing the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford
SYNC" setting, disable that
setting in the app's settings
menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your
phone than the number of
availble Bluetooth ports, you
will not see all of your apps
listed in SYNC's mobile apps
menu.
I can only see some of the
AppLink apps running on my
phone listed in SYNC's
Mobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
437
F-150 (), enUSA, First Printing SYNC™

Press to select any of the following:
•
AM
• FM
• SIRIUS
• CD
• USB
• BT Stereo
• SD Card
• Line In
Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used
for cleaning glasses. If dirt or fingerprints
are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray
alcohol onto the display. Do not use
detergent or any type of solvent to clean
the display.
Using Your Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your bezel:
• Power: Switch the media or climate
features off and on.
• VOL:
Control the volume of playing
media.
• Seek
and Tune: Use as you normally
would in media modes.
• Presets:
Press and hold a numbered
button to store a radio or Sirius station;
press to recall the stored station."
• MEDIA:
Touch repeatedly to see all
available media modes. The screen
does not change, but you see the
media change in the lower left status
bar.
• Eject:
Eject a CD from the
entertainment system.
• Climate Control:
Control the
temperature, fan speed or settings of
the climate control system. Using Your Steering Wheel
Controls
Depending on your vehicle and option
package, you can use your steering wheel
controls to interact with the touchscreen
system. See
Steering Wheel (page 77).
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1-800-392-3673.
In Canada, call: 1-800-565-3673.
Times are subject to change due to
holidays.
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. See an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
440
F-150 (), enUSA, First Printing MyFord Touch
™
(If Equipped)

•
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC. Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
•
Screens crowded with information,
such as Point of Interest reviews and
ratings, SIRIUS Travel Link sports
scores, movie times or ski conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples. Restricted features
Pairing a Bluetooth phone
Cellular Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
List entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
System Functionality
Enabling Valet Mode
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
Playing video
Videos, Photos and Graphics
Editing the screen's wallpaper or adding new wallpaper
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
441
F-150 (), enUSA, First Printing MyFord Touch
™ (If Equipped)

Restricted features
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book entries or Avoid Areas
Privacy Information
When you connect a cellular phone to
SYNC, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short development log of approximately
10 minutes of all recent system activity.
The log profile and other system data may
be used to improve the system and help
diagnose any problems that may occur.
The cellular profile, media device index,
and development log remain in your
vehicle unless you delete them and are
generally accessible only in your vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or your vehicle, we recommend
you perform a Master Reset to erase all
stored information.
System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
Using Voice Recognition
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the lower left status
bar indicating the status of the voice
session (such as Listening, Success, Failed,
Paused or Try Again).
How to Use Voice Commands with Your
System
Press the voice icon. After the
tone, speak your command
clearly.
442
F-150 (), enUSA, First Printing MyFord Touch
™ (If Equipped)E142599

Sound
Occupancy Mode *
Speed Compensated Volume
* Your vehicle may not have these sound
settings.
Vehicle Press the Settings icon >
Vehicle, then select from the
following:
• Ambient Lighting.
• Vehicle Health Report.
• Camera Settings.
• Enable Valet Mode.
Ambient Lighting (If Equipped)
When you turn this feature on, ambient
lighting illuminates various places, such as
the footwells, with a choice of colors. To
access and make adjustments: 1. Press the Settings icon >
Vehicle >
Ambient Lighting.
2. Touch the desired color.
3. Use the scroll bar to increase or decrease the intensity.
To turn the feature on or off, press the
power button.
Vehicle Health Report
Turn
Automatic Reminders on and off
and set the mileage interval at which you
would like to receive the reports. Press
?
for more information on these selections.
When done making your selections, press
Run Vehicle Health Report Now
if you
want your report. You can find more information on Vehicle
Health Report in this chapter. See
Information
(page 478).
Camera Settings
This menu allows you to access settings
for your rear view camera. Press the Settings icon >
Vehicle
> Camera Settings,
then select from the following
settings:
• Enhanced Park Aids.
• Rear Camera Delay.
You can find more information on the rear
view camera in another chapter. See Rear
View Camera
(page 207).
Enable Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN. 1. Press the Settings icon >
Vehicle >
Enable Valet Mode.
2. Enter a four-digit pin twice, as prompted.
After you press Continue, the system locks
until you enter the PIN again.
Note: If the system locks, and you need to
reset the PIN, enter 3681 and the system
unlocks.
Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings.
447
F-150 (), enUSA, First Printing MyFord Touch
™
(If Equipped)E142607 E142607 E142607 E142607