
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts
where fitted or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 47). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 277).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Touch
Apps > 911 Assist, then select On. You can also access 911 Assist
by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist, or
• Pressing the Settings icon > Help > 911
Assist
.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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To run a report by voice
command, press the voice
button on the steering wheel
and, when prompted, say "Vehicle health
report".
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,
Ford Motor Company may collect your
cellular phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect more vehicle information. Ford may
use your vehicle information it collects for
any purpose. If you do not want to disclose
your cellular phone number or vehicle information, do not run the feature or set
up your Vehicle Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy
Statement) for more information.
CLIMATE
Touch the lower right corner on the
touchscreen to access your climate control
features. Depending on your vehicle line
and option package, your climate screen
may look different from this screen.
Note:
You can switch temperature units
between Fahrenheit and Celsius. See
Settings (page 445). Power:
Touch the button to turn the system on and off. Switching off the
climate control system prevents outside air from entering the vehicle.
A
Passenger settings:
B
Touch the
+ or – to increase or decrease the air temperature on the passenger
side of the vehicle.
Touch the heated seat icon to turn the heated seat off and on (if equipped).
Touch the climate-controlled seat icon to turn the climate-controlled seat off
and on (if equipped).
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Air distribution control: Touch these buttons to turn airflow from the
windshield, instrument panel, or footwell vents on or off. The system can
distribute air through any combination of these vents.
J
Driver settings:
K
Touch the
+ or – to increase or decrease the air temperature on the driver side
of the vehicle.
Touch the heated seat icon to turn the heated seat off and on (if equipped).
Touch the climate-controlled seat icon to turn the climate-controlled seat off
and on (if equipped).
Touch
MyTemp to select your preset temperature setpoint. Touch and hold
MyTemp to save a new preset temperature setpoint.
Touch the heated steering wheel icon to turn the heated steering wheel on and
off (if equipped).
Note: If your vehicle is equipped with a
wood-trimmed steering wheel, it does not
heat between the 10 o'clock and 2 o'clock
positions.
Climate Control Voice Commands
Note: The fan speed will automatically
decrease when you start a voice command
session or phone call through SYNC. This
feature is dependent on the current climate
control settings and helps to reduce the
background noise in the vehicle. The fan
speed returns to normal when the voice
session has ended. You can adjust the fan
speed manually during this time by using
the fan button or knob to reach the desired
setting. To disable or enable automatic fan
speed, press and hold the
AC and
Recirculated air buttons at the same time.
Release the buttons and immediately
increase the fan speed. Press the voice button on the
steering wheel controls. When
prompted, say any of the
following commands: Climate control commands
"Climate automatic"
"Climate my temperature" "Climate off""Climate on"
"Climate temperature <15.5-29.5> degrees"
"Climate temperature <60-85> degrees" "Help"
There are additional climate control
commands but in order to access them,
you have to say "Climate" first. When the
system is ready to listen, you may say any
of the following commands: "CLIMATE"
"A/C off""A/C on"
"Automatic"
"Defrost off"
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•
Edit Turn List
• Detour
• Edit Route Preferences
• Edit Traffic Preferences
• Cancel Route.
Nokia is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
Nokia by going to
http://mapreporter.navteq.com. Nokia
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.
Navigation Map Updates
Annual navigation map updates are
available for purchase through your
dealership, by calling 1-866-4NAVTEQ
(1-866-462-8837) (in Mexico, call
01-800-557-5539) or going to
www.navigation.com/sync. You need to
specify the make and model of your vehicle
to determine if there is an update available.
Navigation Voice Commands When in navigation mode, press
the voice button on the steering
wheel controls. After the tone,
say any of the following commands: Navigation system voice commands
"Cancel next waypoint" 1
"Cancel route" 1
"Destination" 2
"Destination
"Destination
"Destination intersection"
"Destination nearest
"Destination play nametags" "Destination POI"
"Destination POI category"
"Destination previous destination" "Destination street address"
"Detour"1
"Navigation" 3
"Navigation voice volume decrease" "Navigation voice volume increase"
"Repeat instruction" 1
"Show 3D"
"Show heading up" "Show map"
"Show north up"
"Show route" 1
"Show turn list" 1
"Voice guidance off" "Voice guidance on" "Where am I?""Zoom in"
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Multi-Point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying ENGINE
OIL CHANGE DUE or OIL CHANGE
REQUIRED in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
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At every oil change interval as indicated by the information display
*
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-
joints. Lubricate any areas with grease fittings.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. Other maintenance items
1
Replace climate-controlled (heated and cooled) seat filter
(if equipped).
Every 30000 miles (48000
km)
Replace engine air filter.
Change engine coolant.2
At 100000 miles (160000
km)
Replace spark plugs.
Every 100000 miles
(160000 km) Inspect accessory drive belt(s). 3
Change automatic transmission fluid and filter.
Every 150000 miles
(240000 km) Change front axle fluid (Four-wheel drive vehicles).
Change rear axle fluid.
Change transfer case fluid (Four-wheel drive vehicles).
Replace accessory drive belt(s).
1 Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
3 After initial inspection, inspect every other oil change until replaced.
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Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace engine air filter.
Inspect frequently, service
as required
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter. *
Every
5000 mi (8,000 km)
or six months
Change transfer case fluid (Four-wheel drive vehicles).
Every
60000 mi
(96,000 km)
* Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. Off-road operation
Inspect steering linkage, ball joints and U-joints. Lubricate
if equipped with grease fittings.
Inspect frequently, service
as required
Replace engine air filter.
Change engine oil and filter.*
Every
5000 mi (8,000 km)
or six months
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Rotate tires, inspect tires for wear and measure tread
depth.
Replace front wheel bearing grease and grease seals if
non-sealed bearings are used (Two-wheel drive vehicles).
Every
30000 mi
(48,000 km)
Change transfer case fluid (Four-wheel drive vehicles).
Every
60000 mi
(96,000 km)
* Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. Exclusive use of E85 (Flex fuel vehicles only)
If ran exclusively on E85, fill the fuel tank full with regular
unleaded fuel.
Every oil change interval
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3
360 Degree Parking Aid Camera............210
Camera Views...................................................... 210
Front Camera........................................................ 211
Side Camera.......................................................... 211
4
4WD See: Four-Wheel Drive...................................... 182
A
A/C See: Climate Control......................................... 133
About This Manual...........................................7
ABS See: Brakes............................................................ 192
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes ................................................................. 192
Accessories...................................................499 Exterior style....................................................... 499
Interior style......................................................... 499
Lifestyle................................................................. 499
Peace of mind.................................................... 499
Accessories See: Replacement Parts
Recommendation............................................. 11
ACC See: Using Adaptive Cruise Control.............214
Active Park Assist
........................................203
Automatic Steering into Parking
Space................................................................ 205
Deactivating the Park Assist Feature.........205
Troubleshooting the System........................ 206
Using Active Park Assist................................. 204
Adjusting the Headlamps...........................311 Horizontal Aim Adjustment............................ 312
Vertical Aim Adjustment................................... 311
Adjusting the Pedals....................................80
Adjusting the Steering Wheel....................77 Power Tilt and Telescope Steering
Column................................................................. 77
Airbag Disposal...............................................54
Air Conditioning See: Climate Control......................................... 133Alarm
See: Anti-Theft Alarm......................................... 73
Ambient Lighting...........................................89
Anti-Theft Alarm............................................73 Arming the Alarm................................................. 74
Disarming the Alarm........................................... 74
Full Guard ............................................................... 74
Reduced Guard...................................................... 73
Appendices.....................................................501
At a Glance........................................................14
Audible Warnings and Indicators
...........104
Airbag Secondary Warning............................. 104
Beltminder Warning.......................................... 104
Door Ajar Warning.............................................. 104
Headlamps On Warning.................................. 104
Key in Ignition Warning..................................... 104
Keyless Warning Alert....................................... 104
Parking Brake On Warning.............................. 104
Rear Park Aid Warning..................................... 104
Service Advancetrac Warning....................... 104
Audio Control...................................................78 Media........................................................................\
78
Seek, Next or Previous........................................ 78
Audio Input Jack
...........................................397
Audio System.................................................381
General Information.......................................... 381
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
.............................388
Audio Unit - Vehicles With: AM/FM/ CD...................................................................384
Audio Unit - Vehicles With: AM/FM/ SYNC.............................................................386
Audio Unit - Vehicles With: AM/ FM...................................................................382
Audio Unit - Vehicles With: Sony AM/ FM/CD............................................................391
Autolamps
........................................................83
Windshield Wiper Activated
Headlamps........................................................ 84
Automatic Climate Control.......................135
Automatic High Beam Control.................85 Activating the System........................................ 86
Manually Overriding the System.................... 86
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