Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
548MyFord Touch® (If Equipped)
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)
Lug nuts ....................................382
M
Making and receiving calls .......501
MAP DVD - Loading and
Unloading ..................................501
Map icons ..................................540
Map mode ..................................539
Map preferences .......................537
Map updates ..............................542
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................453
Message center .........................123
warning messages ...........127, 133
Mirrors ...............................109, 112
fold away .................................109
programmable memory ............65
side view mirrors (power) .....109
Moon roof ..................................113
Motorcraft® parts .............341, 391
MyFord Touch™ system ..........466
MyKey ..........................................69
N
Navigation features ...................533
Navigation voice commands ....543
Notifications ..............................513
P
Pairing other phones ........423, 500
Pairing your phone ...................500
Pairing your phone for
the first time .....................422, 500Parental MyKey programming ...69
Park Assist ................................230
Parking brake ............................220
Parts
(see Motorcraft® parts) ..........391
Passenger Occupant
Classification Sensor ...................54
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................433
Phone redial ..............................427
Phone settings ..................504, 526
Phone voice commands ............505
Playing music (by artist,
album, genre, playlist,
tracks, similar) ..........................451
POI categories ...........................535
Point of Interest (POI) .............535
Power distribution box
(see Fuses) ...............................300
Power door locks ........................73
Power liftgate ..............................79
Power mirrors ...........................109
Powerpoint ................................182
Power steering ..........................262
fluid, checking and adding ....326
Power Windows .........................107
Privacy information ..........419, 472
Push button start system .........188
Putting a call on/off hold .........425
Q
Quick touch buttons .................541
592Index
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)
