2015 FORD EXPLORER phone

Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
548MyFord Touch® (If Equipped)
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)

Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that the microphone
for SYNC is either in your rear
view mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
MyFord Touch® (If Equipped)549
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)

Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
•Your
phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
•The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
550MyFord Touch® (If Equipped)
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)

MyFord Touch System Reset
The MyFord Touch system has System Reset feature that can be
performed if the function of a SYNC feature is lost. This reset is
intended to restore functionality and will not erase any information
previously stored in the system (such as paired devices, phonebook,
call history, text messages, or user settings). To perform a System
Reset, press and hold the Seek Up (>>) button while pressing and
holding the Radio Power button. After approximately 5 seconds the
screen will go black. Allow a 1-2 minutes for the system reset to
complete. You may then resume using the SYNC system.
MyFord Touch® (If Equipped)551
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)

License Limitations on Transfer:Your limited license does not allow
transfer or resale of the Data, except on the condition that you may
transfer the Data and all accompanying materials on a permanent basis
if: (a) you retain no copies of the Data; (b) the recipient agrees to the
terms of this End-User License Agreement; and (c) you transfer the Data
in the exact same form as you purchased it by physically transferring the
original media (e.g., the CD-ROM or DVD you purchased), all original
packaging, all Manuals and other documentation. Specifically, Multi-disc
sets may only be transferred or sold as a complete set as provided to you
and not as a subset thereof.
Additional License Limitations:Except where you have been
specifically licensed to do so by HERE in a separate written agreement,
and without limiting the preceding paragraph, your license is conditioned
on use of the Data as prescribed in this agreement, and you may not (a)
use this Data with any products, systems, or applications installed or
otherwise connected to or in communication with vehicles capable of
vehicle navigation, positioning, dispatch, real time route guidance, fleet
management or similar applications; or (b) with, or in communication
with, including without limitation, cellular phones, palmtop and handheld
computers, pagers, and personal digital -assistants or PDAs.
This Data may contain inaccurate or incomplete information due to the
passage of time, changing circum-stances, sources used and the nature of
collecting comprehensive geographic Data, any of which may lead to
incorrect results.
No Warranty:This Data is provided to you “as is”, and you agree to use
it at your own risk. HERE and its licensors (and their licensors and
suppliers) make no guarantees, representations or warranties of any
kind, express or implied, arising by law or otherwise, including but not
limited to, content, quality, accuracy, completeness, effectiveness,
reliability, fitness for a particular purpose, usefulness, use or results to be
obtained from this Data, or that the Data or server will be uninterrupted
or error free.
Disclaimer of Warranty:HERE AND ITS LICENSORS (INCLUDING
THEIR LICENSORS AND SUPPLIERS) DISCLAIM ANY WARRANTIES,
EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States, Territories and Countries do not
allow certain warranty exclusions, so to that extent the above exclusion
may not apply to you.
Disclaimer of Liability:HERE AND ITS LICENSORS (INCLUDING
THEIR LICENSORS AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU
Appendices565
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)

911 Assist™ ......................436, 513
A
ABS (see Brakes) .....................220
Accessing and using your USB
port ............................................493
Accessing call history/phone
book during active call .............425
Accessing your calendar ..........513
Accessing your media menu
features ......................................448
Accessing your phone menu
features ......................................427
Accessory delay ........................108
Active call menu options .........425
Active Park Assist .....................230
Adaptive Cruise Control ...........240
Adding (pairing) a phone ........500
Advanced menu options ...434, 454
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................434
Airbag supplemental restraint
system ..........................................52
and child safety seats ..............53
description ................................52
disposal ......................................61
driver airbag ..............................52
passenger airbag .......................52
side airbag ...........................52, 57
Air cleaner filter .......331–332, 391
Air conditioning ........................144
manual heating and air
conditioning system ...............144
Air filter .....................................332Air filter, cabin ..........................153
All Wheel Drive (AWD),
driving off road .........................212
Ambient mood/lighting .............520
Ambulance packages ..................16
AM/FM .......................................480
Antifreeze
(see Engine coolant) ................316
Anti-lock brake system
(see Brakes) ..............................220
Anti-theft system ..................85, 88
arming the system ..............85, 88
disarming a triggered system ..88
AppLink™ .................................444
Audio system
Single CD ................401, 406–407
Audio system
(see Radio) ................401, 406–407
Automatic transmission ............205
fluid, adding ............................322
fluid, checking ........................322
fluid, refill capacities ..............386
fluid, specification ..................386
Selectshift (SST) ....................208
Auxiliary Input Jack .................489
Auxiliary input jack (Line in) ..414
Auxiliary powerpoint ................182
A/V inputs ..........................416, 497
Axle
lubricant specifications ..........386
refill capacities ........................386
B
Battery .......................................327
acid, treating emergencies .....327
jumping a disabled battery ....289
588Index
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)

maintenance-free ....................327
replacement, specifications ...391
servicing ..................................327
Blind Spot Information
System .......................................254
Booster seats ...............................23
Brakes ........................................219
anti-lock ...................................220
anti-lock brake system (ABS)
warning light ...........................220
brake warning light ................220
fluid, checking and adding ....326
fluid, refill capacities ..............386
fluid, specifications .................386
lubricant specifications ..........386
parking ....................................220
shift interlock ..........................209
trailer .......................................278
C
Capacities for refilling fluids ....386
Cargo net ...................................264
CD ..............................401, 406–407
CD player ..........................399, 491
CD voice commands .................492
Cell phone use ............................17
Changing a tire .........................375
Changing the air filter ..............332
Child safety restraints ..........31, 33
Child safety seats
attaching with tether straps ....33
automatic locking mode
(retractor) .................................41
LATCH .......................................31
Child safety seats - booster
seats .............................................23
Cleaning the touchscreen ........470Cleaning your vehicle ...............341
engine compartment ..............343
instrument panel ....................345
interior .....................................345
plastic parts ............................342
washing ....................................341
waxing .....................................343
wheels ......................................347
wiper blades ............................344
Climate control (see Air
conditioning or Heating) ..........144
Climate voice commands .........532
Clock ..................................401, 518
Collision Warning System .........259
Console ......................................185
overhead ..................................186
rear ..........................................185
Coolant ......................................316
checking and adding ..............316
refill capacities ........................386
specifications ..........................386
Cross Traffic Alert ....................254
Cruise control ...........................239
Customer Assistance ................286
Ford Extended Service
Plan ..........................................396
Getting roadside assistance ...286
Getting the service you
need .........................................292
Ordering additional owner’s
literature .................................298
Utilizing the
Mediation/Arbitration
Program ...................................296
D
Defrost .......................144, 146, 148
rear window ............................153
Index589
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)

Lug nuts ....................................382
M
Making and receiving calls .......501
MAP DVD - Loading and
Unloading ..................................501
Map icons ..................................540
Map mode ..................................539
Map preferences .......................537
Map updates ..............................542
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................453
Message center .........................123
warning messages ...........127, 133
Mirrors ...............................109, 112
fold away .................................109
programmable memory ............65
side view mirrors (power) .....109
Moon roof ..................................113
Motorcraft® parts .............341, 391
MyFord Touch™ system ..........466
MyKey ..........................................69
N
Navigation features ...................533
Navigation voice commands ....543
Notifications ..............................513
P
Pairing other phones ........423, 500
Pairing your phone ...................500
Pairing your phone for
the first time .....................422, 500Parental MyKey programming ...69
Park Assist ................................230
Parking brake ............................220
Parts
(see Motorcraft® parts) ..........391
Passenger Occupant
Classification Sensor ...................54
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................433
Phone redial ..............................427
Phone settings ..................504, 526
Phone voice commands ............505
Playing music (by artist,
album, genre, playlist,
tracks, similar) ..........................451
POI categories ...........................535
Point of Interest (POI) .............535
Power distribution box
(see Fuses) ...............................300
Power door locks ........................73
Power liftgate ..............................79
Power mirrors ...........................109
Powerpoint ................................182
Power steering ..........................262
fluid, checking and adding ....326
Power Windows .........................107
Privacy information ..........419, 472
Push button start system .........188
Putting a call on/off hold .........425
Q
Quick touch buttons .................541
592Index
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)