
COMMONLY USED SYNC® VOICE COMMANDS
Basic Commands •  What can I say?
  •  List of commands
  •  Main menu
  •  Previous page
  •  Next page
  •  Go back
  • Exit
  • Help
Phone •  Phone list of commands
    - Dial
    -  Call 
at home/at work
    - Call voicemail
    - Do not disturb 
    -  Listen to text messages 
(phone-dependent feature)
Entertainment   •    Audio list of commands:  
You can also get detailed lists 
of commands for radio, USB, 
Bluetooth
® audio, SiriusXM 
and SD card*
  • Radio
    - 
    - FM <87.9-107.9>
    - FM preset <#>
  • CD
    - Play track <1-512>
    - Shuffle 
  • USB
    - Play song 
    - Play album 
  • SiriusXM
    - 
    - Preset <#>
Navigation** •    Navigation list of commands
    -  Destination 
    - Navigation voice 
    -  Navigation voice volume 
    - Repeat instruction
    -  Show 
heading-up/3-D>
  •  Travel Link list of commands
    - Traffic
    - Weather
    - Movie listings
    - Fuel prices
    -  Sports 
SYNC. SAY THE WORD.
Some services may not be available in your area. For more complete information 
on SYNC, refer to your Owner’s Manual, visit the website or call the toll-free number. 
For U.S. customers, visit SyncMyRide.com or call 1-800-392-3673 (select Option 1 or 2 
for language, then Option 3). For Canadian customers, visit SyncMyRide.ca or call 
1-800-565-3673 (select Option 1 or 2 for language, then Option 3).
TABLE OF CONTENTS
Instrument Panel
SYNC
SYNC
 with MyFord Touch
Comfort 
Convenience
Essential Features
4 – 9
10 – 11
12 – 14 15 – 17 1819
  page 3 page 2
*if equipped
**available only with MyFord Touch 
Climate**  •    Climate control list  
of commands
    - Climate 
    - Climate my temperature
    - Climate automatic   

INSTRUMENT PANEL (CONTINUED) 
12 A.    POWER LIFTGATE CONTROL* lets you open or 
close your power liftgate from the driver seat. To use, 
press the control.
    B.   HILL START ASSIST keeps your vehicle stationary 
long enough to move your foot from the brake pedal to 
the accelerator pedal when your vehicle is on a slope. 
Press the control to switch this feature off. It turns back 
on automatically after you re-start your vehicle.
    C.   ADVANCETRAC® WITH RSC® (ROLL STABILITY 
CONTROL™) automatically activates when you start 
your engine and helps you keep control of your vehicle 
when on a slippery surface. The electronic stability 
control portion of the system helps avoid skids and 
lateral slides, while the roll stability control helps avoid a 
vehicle rollover. The traction control system helps avoid 
drive wheel spin and loss of traction. 
      TRAILER SWAY CONTROL * applies your vehicle 
brakes at individual wheels and, if necessary, reduces 
engine power. If the trailer begins to sway, the stability 
control light flashes and the message TRAILER SWAY 
REDUCE SPEED appears in the information display. 
The first thing to do is slow down your vehicle, then 
pull safely to the side of the road and check for proper 
tongue load and trailer load distribution. For more 
information, please refer to the Towing chapter in your 
Owner’s Manual.
9      RIGHT VEHICLE INFORMATION DISPLAY*  provides 
information about Entertainment, Phone, Climate and 
Navigation*. Use the right-hand, 5-way controls located on 
your steering wheel to scroll through, highlight and make minor 
adjustments within a selected menu. For more information, 
refer to the MyFord Touch chapter in your   
Owner’s Manual.
10    STEERING WHEEL CONTROLS  
Press VOL+ or VOL–  to increase or decrease your  
volume level.
     Press 
 to access the previous or next radio station,  
CD track or preset satellite radio channel.
     Press  OK repeatedly to access all possible media sources.
   Press 
 to access voice recognition*.
   Press 
 to access SYNC® phone features.
Note: Some of your steering wheel media controls may vary.  
See the Steering Wheel chapter in your Owner’s Manual for  
more details. 
11    PUSH BUTTON START* allows you to start your vehicle by 
pressing the ENGINE START STOP button while fully pressing 
down on the brake pedal. If you leave your vehicle idling for an 
extended period of time, it automatically shuts down. Before 
the engine shuts down, a message appears in the information 
display, allowing the driver to override the shutdown feature. 
Press the button again to switch the engine off.
Note: Your intelligent access transmitter must be inside the vehicle for 
the ignition to start. Keyless warning alert sounds the horn twice when 
you exit the vehicle with the intelligent access transmitter and the 
keyless vehicle is on.
  page 7page 6
9
11
ABC
13    INTEGRATED TRAILER BRAKE 
CONTROLLER* assists in smooth and effective 
trailer braking by powering the trailer’s electric or 
electric over hydraulic brakes with a proportional 
output based on the towing vehicle’s  
brake pressure. 
   Use  the  GAIN adjustment buttons to increase or 
decrease the braking feature’s power output to the 
trailer. Adjust the GAIN by:
 
A.    Pressing the GAIN + or GAIN – buttons  
to increase or decrease the setting to the 
desired starting point. A GAIN setting  
of 6.0 is a good starting point for  
heavier loads.
 
B.  Testing the adjusted GAIN setting. 
   1.    In a traffic-free environment, tow the  
trailer on a dry, level surface at a speed of 
20-25 mph (30-40 km/h) and squeeze the 
manual control lever completely.
   2.   If the trailer wheels lock up (the tires will 
squeal), reduce the GAIN setting. If the trailer 
wheels turn freely, increase the  
GAIN setting.
   3.   The proper GAIN setting will be at the point 
just below trailer wheel lock-up. If towing a 
heavier trailer, trailer wheel lockup may not 
be attainable even with the maximum GAIN 
setting of 10.
For more information, please refer to the Towing 
chapter in your Owner’s Manual.
12
9
10
13
*if equipped *if equipped                  

 page 9*if equipped
14   FOUR-WHEEL DRIVE (4WD)* 
operates in four modes for a variety of 
road conditions:
   2H (4X2) mode delivers power to the 
rear wheels only, that is appropriate 
for normal, on-road driving on dry 
pavement and provides the best fuel 
economy. 
   4A (4X4 AUTO) mode provides 
electronic control four-wheel drive 
with power delivered to all four 
wheels, as required, for increased 
traction. This mode is appropriate for 
all on-road driving conditions, such as 
dry road surfaces, wet pavement, 
snow and gravel.
    4H  (4X4)  mode provides electronically 
locked four-wheel drive power to all 
four wheels. This position is not 
recommended for use on dry 
pavement and is only intended for 
severe winter or off-road conditions, 
such as deep snow, ice or shallow sand. 
   4L (4X4)  mode provides electronically 
locked four-wheel drive when extra 
power at reduced speeds is needed. 
Use this mode for off-road, low-speed 
operation, such as climbing steep 
grades, pulling a boat out of the water   
and more. Refer to the Four-Wheel Drive 
(4WD) chapter in your Owner’s Manual.
15   HAZARD CONTROL
16   AUDIO SYSTEM CONTROLS
 A.  EJECT: Press to eject a CD.
 B.  CD SLOT: Insert a CD. 
   C.  VOL and SYSTEM POWER: Press 
to switch the system on and off. 
Rotate the control to adjust  
the volume. 
   D.  PRESETS: Store your favorite radio 
stations. To store a radio station, tune 
to the station, then press and hold a 
preset button until sound returns.
   E.  SEEK: Press 
 to access the 
previous or next radio station, CD track 
or preset satellite radio channel.
   F.   MEDIA: Press to access different 
audio modes, such as AM, FM and  
A/V Input.
   G.  TUNE: Turn the control to search 
through the radio frequency  
band manually.
17    CLIMATE CONTROLLED SEATS*
  
Press the heated  or cooled  
button repeatedly to cycle through the 
highest setting to the lowest and off.  
The left bank of buttons are for the 
driver, while the right bank of buttons 
are for the front passenger. More 
indicator lights mean higher settings. 
    You can also use the controls in the 
MyFord Touch touchscreen. 
18  CLIMATE CONTROLS
   A.  FRONT FAN SPEED CONTROL: 
Rotate to increase or decrease air flow.
   B.  DEFROST: Press to distribute air to 
the windshield vents and de-mister.
   C.  A/C: Press to switch the air 
conditioning system on and off.
   D.  MAX A/C: Press for  
maximum cooling.
   E.  HEATED REAR WINDOW: Press to 
switch on the rear defrost.
   F.   AIR DISTRIBUTION CONTROL: 
Press to switch airflow from the 
windshield, instrument panel, or 
footwell vents on or off. The system 
can distribute air through any 
combination of these vents.
   G. RECIRCULATED AIR CONTROL:  
Press to switch between outside air 
and recirculated air.
   H. FAN SPEED –: Press to decrease 
the volume of air circulated in  
the vehicle.
   I. AUTO: Press to switch on the 
automatic temperature control.
   J.  FAN SPEED +: Press to increase the 
volume of air circulated in the vehicle.
   K.  DUAL: Turn to increase or decrease 
the air temperature on the passenger 
side of the vehicle.  
 
page 8
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INSTRUMENT PANEL (CONTINUED)                               

 page 11*if equipped
SYNC® 
 page 10
PAIRING YOUR PHONE WITH SYNC
In order to use the many features of SYNC, 
such as making a phone call, you must first 
connect or pair your phone with SYNC.
TO PAIR YOUR PHONE FOR THE  
FIRST TIME
  1.   Make sure that your vehicle is in  
park (P), then switch on your ignition 
and radio.
  2.  Press the phone button 
. When 
the display indicates No Phone 
Found, press OK.
  3.   When  Add Bluetooth Device? 
appears in the display, press OK.
  4.   When  Find SYNC appears in the 
display, press OK. When prompted 
on your phone’s display, enter the PIN 
provided by SYNC into your phone.
  5.  The display indicates when the 
pairing is successful. Note: The system may prompt you to —
 
•   Set your phone as the primary or 
favorite (the primary phone receives 
messages and voicemail).
  •   Download your phone book (required 
to use the full set of voice commands).
 •  Switch on 911 Assist
®.
TIPS
 •   Make sure you accept the request 
from SYNC to access your phone.
  •   To pair subsequent phones, please 
refer to Pairing Subsequent Phones  
in the SYNC chapter of your  
Owner’s Manual.
  •   If you are experiencing pairing 
problems, try performing a clean 
pairing by deleting your services 
from SYNC and deleting the SYNC 
connection from your phone, and 
then repeat the process.
Note: If you have SYNC
® with MyFord 
Touch®*, see the pairing instructions on  
page 12.
USING YOUR PHONE WITH SYNC
Note: You must download your phone book to make phone  
calls with voice commands by name. 
MAKING A PHONE CALL 
Use SYNC to make a phone call to anyone in your phone book 
by pressing the  button and when prompted, say any of the 
following voice commands: 
Call 
Call 
For example, you could say “Call Jake Smith at home”. SYNC 
repeats the command back to you and dials the number.
Note: You can also make phone calls by pressing the 
  
button. When prompted, say the voice command “Dial”,  
then verbally say the phone number.
ANSWERING INCOMING CALLS
Whenever you have an incoming call, the name and number of 
the person calling appears in your display. Press the phone button 
 to answer an incoming call. You can hang up at any time by 
pressing and holding the phone button .
DO NOT DISTURB MODE
This feature blocks incoming calls and text messages and saves 
them for later. You still have access to outgoing calls when this 
feature is active. Say the voice command “Do not disturb on” to 
enable and “Do not disturb off” to disable.
USING SYNC TO ACCESS DIGITAL MEDIA
SYNC has a media hub with multiple inputs allowing you to access 
personal media from your digital devices. Plug in your USB media 
devices such as phones and MP3 players and use SYNC to play all 
of your favorite music.
USING VOICE COMMANDS TO PLAY MUSIC 
1.  Plug your media player into your USB port.
2.   Press  the 
 button. When prompted, say  
“USB”, then follow-up saying one of the following  
voice commands:
“Play all” “Play next song” 
“Play song 
3.   The system repeats your command and then plays  
your selection.
GETTING STARTED WITH 
YOUR SYNC SYSTEM
SYNC is a hands-free, voice recognition 
system used for entertainment, 
information and communication. 
SYNC. Say the Word.
BEFORE YOU GET STARTED
  1.   Set up your owner account 
at SyncMyRide.com (U.S.) 
or SyncMyRide.ca (Canada). 
Register by following the on-screen 
instructions. After registering, you  
can see what services you may be 
eligible for.
  2.    SYNC uses a wireless connection 
called 
 Bluetooth® to communicate 
with your phone. Switch on Bluetooth 
mode in your phone’s menu options. 
This lets your phone find SYNC. 

SYNC® WITH MYFORD TOUCH®*
 page 13 page 12*if equipped
GET IN TOUCH USING YOUR FOUR-CORNER TOUCHSCREEN
Phone, Navigation*, Climate and Entertainment are the four main features of SYNC® with MyFord Touch®.  
Each feature has its own corner represented by its own color.
A REVOLUTIONARY WAY TO CONNECT WITH YOUR VEHICLE.
PAIRING YOUR PHONE WITH  
MYFORD TOUCH
Pair your phone to SYNC before using 
MyFord Touch. Make sure that your 
vehicle is in park (P) and you switch on 
both your ignition and radio.
1.    Touch Add Phone in the upper left 
corner of the touchscreen.
2.   Make sure that you switch on 
Bluetooth in your cellular phone.
3.   Select SYNC on your cellular 
phone and a six-digit PIN 
appears on your device.
4.   You may be prompted to enter a PIN 
on your device. To pair, enter the PIN 
displayed on the touchscreen.
5.   Confirm that the PIN provided by 
SYNC matches the PIN displayed on 
your cellular phone.
6.   The display indicates when the pairing 
is successful.
Use the four-corner, four-color touchscreen to explore and interact with your vehicle. The touchscreen works the same way 
traditional controls, knobs and buttons do. Press the various corners on your touchscreen to personalize the many features and 
settings of your vehicle all in one place, and press the home icon 
 at any time to return to your home screen. The system provides 
easy interaction with your cellular phone, multimedia entertainment, climate controls and navigation system*.
     PHONE
Voice-control your phone for hands-free 
calling with your phone securely tucked 
away. With SYNC, you do not need to know 
the phone number. Just say the name of 
the person you want from your contacts. 
Your phone connects you with many  
other features:
  •  Automatically connects with a 911 
operator in the event of an accident 
(you must switch this feature on prior 
to the event).
  •  Transfer calls seamlessly from SYNC  
to your phone as you get in or out of 
your vehicle.
Refer to the SYNC chapter of your Owner’s 
Manual for complete details.
 NAVIGATION*
Get started with your navigation system 
by pressing the upper-right green corner. 
The available, voice-activated navigation 
system includes: 
  •  SiriusXM Traffic™ 
  •  SiriusXM Travel Link™ 
  •  GPS (Global Positioning  
System) technology 
  •  3-D mapping 
  •  Turn-by-turn navigation
Some features require activation. Refer to 
the MyFord Touch chapter of your Owner’s 
Manual for complete details.
SET A DESTINATION
Set a destination on your touchscreen by 
using a street address, a city center, a place 
on the map or a point of interest (POI). The 
easiest way, however, is by voice. 1.   
Press the VOICE button. When 
prompted, say “Destination   
street address”.
2.   The system asks you to say the full 
address and then displays an example 
on-screen. 
3.   You can then speak the address 
naturally, such as: “One two three Main 
Street, Anytown”.
You can also use the touchscreen to enter 
a destination and narrow your choices by 
city or street as you type. You can choose 
from up to three different types of routes: 
  •  Fastest:  Uses the fastest moving  
roads possible.
  •  Shortest: Uses the shortest  
distance possible.
  •  Eco (EcoRoute): Uses the most  
fuel-efficient route.
TIPS
  •  Save your favorite locations by 
touching Save to Favorites.
  •  Change your map views from 
Direction Headed, North Up or 3-D.
Note: Make sure the navigation SD card*  
is in the media port or your navigation 
system will not work.
*if equipped  

SYNC® WITH MYFORD TOUCH®* (CONTINUED)COMFORT 
SEATING-TO-CARGO VERSATILITY
Note: Before folding the second- or third-
row seats, make sure to flip down the head 
restraints by pulling on the strap, and remove all 
items from the floor and seats. 
TO FOLD THE FLAT-FOLDING THIRD-ROW 
SEATS TO THE LOAD FLOOR
Pull up on the Handle located behind the 
seatback while pushing the seatback forward 
and down into the seat cushion. 
Note: You may need to exert a moderate force 
to move the seat forward and down. 
To return the seats to an upright  
seating position
Lift and pull the seat rearward until the  
latch engages fully. 
Pull Strap
Handle
E-Z ENTRY INTO THE  
THIRD-ROW SEATS
The E-Z entry seat allows for easier 
entry and exit to and from the  
third-row seat.
To enter the third-row seating area 
 1.  Fold the head restraint forward. 
2.  Pull up on Lever 1. 
3.    Fold down the second-row seat  
and release the handle.
4.   Pull the handle up again until the  
seat releases from the floor. 
5.   Push the seat upward and fold it 
away from the third row. 
To return the seat to an upright  
seating position
 1.    Push the seat down and latch it to  
the floor.
2.    Bring the seatback to an upright 
position. It should lock into position.
3.    Lift up on the head restraint until it 
locks into its original position.
 
Lever 1
Position 2
Position 3
  page 15 page 14*if equipped
 CLIMATE
SYNC with MyFord Touch controls the 
temperature, airflow direction, fan speed 
and other climate features like climate 
controlled front seats* and rear climate 
control* for you and your passengers. 
To use voice commands to operate 
climate, say a voice command like “Climate 
temperature 72 degrees” and MyFord 
Touch will make that adjustment.
SET YOUR MYTEMP
  •  Touch the lower-right blue corner on  
the touchscreen.
  •  Set your exact, desired temperature 
using the (+) or (–) buttons.
  •  Press and hold the MyTemp button 
until the background color goes solid.
ACCESS YOUR REAR CLIMATE CONTROL*
Press the Climate corner of the touchscreen 
and then touch the Rear  button on the 
lower-right corner to activate the rear 
climate control. Adjust rear temperature 
and fan speed from the touchscreen or 
give second-row passengers access to their 
independent control.
 ENTERTAINMENT
No matter how you store your music, SYNC 
makes it yours to enjoy when you’re behind 
the wheel. Just press the lower-left red 
corner of the touchscreen. From here, you 
can easily go between AM/FM, SiriusXM 
and other media sources. 
SET YOUR RADIO PRESETS
  •  Touch the lower-left corner  
on the touchscreen.
  •  Touch  FM.
  •  Touch  Direct Tune.
  •   Enter the desired station  
and touch Enter.
  •  Touch  Presets  and then touch  
and hold one of the memory preset 
buttons to save it. The sound mutes 
and then returns after it saves  
the station.
BRING IN YOUR OWN MUSIC
Gain access to any audio source by voice 
and even control how each operates, like 
changing radio stations, CD tracks or music 
on one of the following devices: 
  •  CD
  •  USB
  •  Bluetooth
® streaming
  •  Audio line in
Refer to the MyFord Touch chapter in  
your Owner’s Manual, visit the website 
or call the toll-free number for more 
information. See the inside front cover  
of this guide for details.