2015 FORD ESCAPE bluetooth

If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts
where fitted or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 39). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 189).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Touch
Apps > 911 Assist, then select On. You can also access 911 Assist
by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist, or
• Pressing the Settings icon > Help > 911
Assist
.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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(If Equipped)E142608 E142607

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
You can also preform the
MyFord Touch reset
procedure.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
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Escape (TM2), enUSA, First Printing MyFord Touch
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USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
You can also preform the
MyFord Touch reset
procedure.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
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Escape (TM2), enUSA, First Printing MyFord Touch
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Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
Update your cellular number
in your account on the
website.
This could be due to your
phone's compatibility.
Bad signal strength.
I am unable to submit a
report.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
You did not register your
phone correctly on the
website.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
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Escape (TM2), enUSA, First Printing MyFord Touch
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Daytime Running Lamps.............................76
Type 1 - Conventional
(Non-Configurable)........................................ 76
Type 2 - Configurable.......................................... 76
Digital Radio..................................................284
HD Radio Reception and Station
Troubleshooting............................................ 285
Direction Indicators
........................................77
Driver and Passenger Airbags...................40
Children and Airbags.......................................... 40
Proper Driver and Front Passenger Seating Adjustment....................................................... 40
Driver Knee Airbag
.........................................44
Driving Aids.....................................................162
Driving Hints...................................................186
Driving Through Water................................187
DRL See: Daytime Running Lamps......................... 76
E
Eco Mode
........................................................166
Resetting Eco Mode.......................................... 166
Type 1...................................................................... 166
Type 2 and 3......................................................... 166
Economical Driving
......................................186
Emission Control System..........................136 On-Board Diagnostics (OBD-II).................... 137
Readiness for Inspection/Maintenance (I/M) Testing.................................................... 137
End User License Agreement
.................398
SYNC End User License Agreement
(EULA)............................................................. 398
Engine Block Heater....................................129 Using the Engine Block Heater...................... 130
Engine Coolant Check
................................216
Adding Engine Coolant..................................... 217
Checking the Engine Coolant......................... 216
Recycled Engine Coolant................................. 217
Severe Climates................................................... 217
What You Should Know About Fail-Safe Cooling............................................................... 218
Engine Immobilizer See: Passive Anti-Theft System..................... 67
Engine Oil Check
...........................................215
Adding Engine Oil............................................... 215
Engine Oil Dipstick - 1.6L EcoBoost™..................................................215 Engine Oil Dipstick - 2.0L EcoBoost™/
2.5L..................................................................215
Engine Specifications
................................264
Drivebelt Routing............................................... 264
Entertainment...............................................347 A/V Inputs............................................................ 363
AM/FM Radio...................................................... 349
Bluetooth Audio................................................. 362
Browsing Device Content................................ 347
CD........................................................................\
.... 358
SD Card Slot and USB Port........................... 359
SIRIUS® Satellite Radio (If Activated)........................................................ 354
Supported Media Players, Formats and Metadata Information................................ 362
Essential Towing Checks
............................181
Before Towing a Trailer..................................... 182
Hitches..................................................................... 181
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 183
Safety Chains........................................................ 181
Trailer Brakes......................................................... 181
Trailer Lamps........................................................ 182
When Towing a Trailer...................................... 182
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Extended Service Plan (ESP)..................418 SERVICE PLANS (CANADA ONLY).............419
SERVICE PLANS (U.S. Only).......................... 418
Exterior Mirrors
...............................................80
Blind Spot Monitor............................................... 82
Fold-Away Exterior Mirrors................................ 81
Heated Exterior Mirrors....................................... 81
Integrated Blind Spot Mirrors........................... 81
Memory Mirrors...................................................... 81
Power Exterior Mirrors........................................ 80
F
Fastening the Safety Belts..........................32 How to Extract Safety Belts in the Rear
Outboard Positions........................................ 34
Safety Belt Extension Assembly.................... 34
Safety Belt Locking Modes............................... 33
Using Safety Belts During Pregnancy...........32
Floor Mats........................................................187
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Escape (TM2), enUSA, First Printing Index