
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts
where fitted or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 38). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 237).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Touch
Apps > 911 Assist, then select On. You can also access 911 Assist
by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist, or
• Pressing the Settings icon > Help > 911
Assist
.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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(If Equipped)E142608 E142607

911 Assist May Not Work If:
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phones(s) previously paired or
connected to the system are thrown
from the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, United States Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals. Cellular phone
airtime usage may apply when reporting.
The system allows you to check your
vehicle ’s overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information, for
example:
• Vehicle diagnostic information.
• Scheduled maintenance.
• Open recalls and Field Service Actions.
• Items noted during vehicle inspections
by your authorized dealer that still need
servicing.
Making a Report If you want to run a report by
using the touchscreen, touch
Apps > Vehicle Health Report.
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Setting a Destination
Press the green corner of your touchscreen,
then the Dest button when it appears.
Choose any of the following: Destination
My HomeFavorites
Previous Destinations Point of InterestEmergency
Street Address IntersectionCity Center Map
Edit Route
Cancel Route
1. Enter the necessary information into the highlighted text fields (in any
order). For address destination entry,
the Go! button appears once you enter
all the necessary information. Pressing
the
Go! button makes the address
location appear on the map. If you
choose Previous Destination, the last
20 destinations you have selected
appear.
2. Select
Set as Dest to make this your
destination. You can also choose to set
this as a waypoint (have the system
route to this point on the way to your
current destination) or save it as a
favorite. The system considers any
Avoid Areas
selections in its route
calculation.
3. Choose from up to three different types
of routes, and then select Start Route. •
Fastest: Uses the fastest moving roads
possible.
• Shortest: Uses the shortest distance
possible.
• Eco Route: Uses the most fuel-efficient
route.
You can cancel the route or have the
system demo the route for you. Select
Route Prefs
to set route preferences like
avoiding freeways, tollroads, ferries and
car trains as well as to use or not use
high-occupancy vehicle lanes.
(High-occupancy vehicle lanes are also
known as carpool or diamond lanes.
People who ride in buses, vanpools or
carpools use these lanes.)
Note: If your vehicle is on a recognized road
and you do not press the
Start Route
button, the system defaults to the Fastest
Route option and begins guidance.
During route guidance, you can press the
talking bubble icon that appears in the
upper right navigation corner (green bar)
if you want the system to repeat route
guidance information. When the system
repeats the last guidance instruction, it
updates the distance to the next guidance
instruction, since it detects when the
vehicle is moving.
Point of Interest (POI) Categories Main categories
Food/Drink & Dining
Travel & Transportation Financial
Emergency
Community
Health & Medicine Automotive
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(If Equipped)

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford owners have
discovered the powerful protection of Ford
Extended Service Plan. It is the extended
service plan backed by Ford Motor
Company, and provides peace of mind
protection beyond the New Vehicle Limited
Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford ESP
you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four core Extended Service Plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all authorized Ford dealers in the U.S.,
Canada and Mexico. It is the extended
service plan authorized and backed by Ford
Motor Company. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership
• Repairs performed by factory trained
technicians, using genuine parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
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Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing Extended Service Plan (ESP)

Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km) Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter.*
Every 5000 miles (8000
km) or six months
Perform multi-point inspection.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
* Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine
Oil Check (page 262). Exclusive use of E85 (flex fuel vehicles only)
If ran exclusively on E85, fill the fuel tank full with regular
unleaded fuel.
Every oil change
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Exceptions
There are several exceptions to the Normal
Schedule:
Axle Maintenance
Change the axle fluid anytime an axle is
submerged in water.
California Fuel Filter Replacement
If you register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.
Hot Climate Oil Change Intervals
Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates using an
American Petroleum Institute (API)
Certified for Gasoline Engines (Certification
mark) oil of SM or SN quality, the normal
oil change interval is 3000 miles (5000
kilometers).
If the available API SM or SN oils are not
available, then the oil change interval is
1800 miles (3000 kilometers).
Engine Air Filter and Cabin Air Filter
Replacement
The life of the engine air filter and cabin air
filter is dependent on exposure to dusty
and dirty conditions. Vehicles operated in
these conditions require frequent
inspection and replacement of the engine
air filter and cabin air filter.
SCHEDULED MAINTENANCE RECORD 463
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Repair Order #:Distance:
Engine hours (optional): Multi-point inspection (recommended): Signature:
Dealer stamp

Entertainment..............................................407
AM/FM Radio..................................................... 409
Bluetooth Audio................................................. 422
Browsing Device Content............................... 407
CD........................................................................\
..... 418
Line In..................................................................... 423
SD Card Slot and USB Port............................ 419
SIRIUS® Satellite Radio (If Activated)......................................................... 414
Supported Media Players, Formats and Metadata Information................................. 422
Environment......................................................14
EPB See: Electric Parking Brake.............................. 176
Essential Towing Checks..........................229
Before Towing a Trailer.................................... 230
Hitches................................................................... 229
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 230
Safety Chains...................................................... 229
Trailer Brakes....................................................... 229
Trailer Lamps....................................................... 229
When Towing a Trailer..................................... 230
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Extended Service Plan (ESP).................453 SERVICE PLANS (CANADA ONLY)............454
SERVICE PLANS (U.S. Only)......................... 453
Exterior Mirrors
................................................89
Auto-dimming Feature...................................... 89
Blind Spot Information System...................... 90
Direction Indicator Mirrors ............................... 89
Fold-Away Exterior Mirrors............................... 89
Heated Exterior Mirrors ..................................... 89
Integrated Blind Spot Mirror............................ 90
Memory Mirrors .................................................... 89
Power Exterior Mirrors........................................ 89
Puddle Lamps....................................................... 89
F
Fastening the Safety Belts
.........................30
Rear Inflatable Safety Belt................................ 32
Safety Belt Extension Assembly..................... 33
Safety Belt Locking Modes................................ 31
Using Safety Belts During Pregnancy............31
Using the Sliding Clip......................................... 30Flat Tire Inflation
See: Temporary Mobility Kit.......................... 288
Floor Mats
.......................................................235
Ford Credit..........................................................11
(U.S. Only)................................................................. 11
Front Parking Aid
..........................................184
Obstacle Distance Indicator........................... 184
Front Passenger Sensing System............40
Front View Camera
......................................214
Using the Front View Camera........................ 215
Fuel and Refueling.......................................158
Fuel Consumption
........................................162
Calculating Fuel Economy.............................. 163
Filling the Tank..................................................... 162
Fuel Filler Funnel Location........................159
Fuel Filter
........................................................269
Fuel Quality....................................................159
Choosing the Right Fuel................................... 159
Fuel Shutoff
...................................................238
Fuses................................................................248
Fuse Specification Chart..........................248
Passenger Compartment Fuse
Panel.................................................................. 254
Power Distribution Box.................................... 248
G
Garage Door Opener See: Universal Garage Door Opener............143
Gauges...............................................................93 Engine Coolant Temperature Gauge............94
Fuel Gauge............................................................. 94
Information Display............................................. 93
Left Information Display.................................... 95
Type 1........................................................................\
93
Type 2....................................................................... 95
General Information on Radio Frequencies...................................................47
Intelligent Access.................................................. 47
General Maintenance Information.......455 Multi-Point Inspection..................................... 457
Owner Checks and Services......................... 456
Protecting Your Investment........................... 455
Why Maintain Your Vehicle?......................... 455
Why Maintain Your Vehicle at Your Dealership?..................................................... 455
Getting Assistance Outside the U.S. and Canada.........................................................245
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Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing Index

Getting the Services You Need...............242
Away From Home.............................................. 242
Global Opening..............................................88
Opening the Windows....................................... 89
H
Hazard Warning Flashers.........................238
Headlamp Exit Delay....................................83
Head Restraints
.............................................133
Adjusting the Head Restraint......................... 134
Tilting Head Restraints .................................... 134
Heated Seats
.................................................140
Front Seats........................................................... 140
Rear Seats............................................................. 140
Heated Steering Wheel
................................77
Heated Windows and Mirrors...................131 Heated Exterior Mirror........................................ 131
Heated Rear Window......................................... 131
Heating See: Climate Control......................................... 124
Hill Start Assist
..............................................178
Switching the System On and Off................179
Using Hill Start Assist........................................ 179
Hints on Controlling the Interior Climate..........................................................129
Cooling the Interior Quickly............................ 130
General Hints....................................................... 129
Heating the Interior Quickly............................ 130
Recommended Settings for Cooling .........130
Recommended Settings for Heating..........130
Side Window Defogging in Cold Weather............................................................. 130
Hints on Driving With Anti-Lock Brakes.............................................................175
Hood Lock See: Opening and Closing the Hood..........258
I
Ignition Switch
...............................................150
In California (U.S. Only).............................243
Information Display Control........................77 Information Display Control Features...........77
Information Displays
..................................100
General Information......................................... 100Information....................................................430
911 Assist............................................................... 436
Alerts...................................................................... 436
Calendar............................................................... 436
Sirius Travel Link................................................ 433
SYNC Services (If Equipped, United States Only)................................................................. 430
Vehicle Health Report (If Equipped, United States Only)................................................... 438
Information Messages...............................109 Active Park............................................................. 110
Adaptive Cruise Control.................................... 110
Airbag........................................................................\
111
Alarm........................................................................\
. 111
All-Wheel Drive..................................................... 112
Automatic Engine Shutdown.......................... 112
Automatic High Beam Control....................... 112
Auto Start-Stop.................................................... 113
Battery and Charging System......................... 113
Blind Spot Information and Cross Traffic Alert System..................................................... 114
Doors and Locks................................................... 114
Driver Alert.............................................................. 115
Electronic Stability Control.............................. 115
Engine...................................................................... 115
Fuel........................................................................\
... 116
Hill Start Assist..................................................... 116
Keys and Keyless Entry...................................... 116
Lane Keeping System......................................... 117
Maintenance.......................................................... 117
MyKey....................................................................... 118
Park Aid................................................................... 119
Park Brake.............................................................. 119
Power Steering.................................................... 120
Pre-Collision Warning System....................... 120
Remote Start......................................................... 121
Seats........................................................................\
. 121
Starting System ................................................... 121
Tire Pressure Monitoring System................... 121
Towing..................................................................... 122
Traction Control................................................... 122
Transmission ......................................................... 122
Installing Child Seats.....................................16 Child Seats............................................................... 16
Using Lap and Shoulder Belts.......................... 17
Using Lower Anchors and Tethers for CHildren (LATCH)............................................. 21
Using Tether Straps............................................. 23
499
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