
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts
where fitted or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 38). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 237).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Touch
Apps > 911 Assist, then select On. You can also access 911 Assist
by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist, or
• Pressing the Settings icon > Help > 911
Assist
.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
437
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing MyFord Touch
™
(If Equipped)E142608 E142607

911 Assist May Not Work If:
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phones(s) previously paired or
connected to the system are thrown
from the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, United States Only) WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals. Cellular phone
airtime usage may apply when reporting.
The system allows you to check your
vehicle ’s overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information, for
example:
• Vehicle diagnostic information.
• Scheduled maintenance.
• Open recalls and Field Service Actions.
• Items noted during vehicle inspections
by your authorized dealer that still need
servicing.
Making a Report If you want to run a report by
using the touchscreen, touch
Apps > Vehicle Health Report.
438
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing MyFord Touch
™ (If Equipped)E142608

Auto-Start-Stop...........................................156
Disabling Auto StartStop................................. 157
Enabling Auto StartStop................................. 156
Autowipers........................................................78
Auxiliary Power Points................................147 110 Volt AC Power Point.................................... 147
12 Volt DC Power Point...................................... 147
Locations................................................................ 147
AWD See: All-Wheel Drive.......................................... 170
B
Blind Spot Information System.............208 Blind Spot Information System (BLIS ™)
with Cross Traffic Alert............................... 208
Bonnet Lock See: Opening and Closing the Hood..........258
Booster Seats..................................................24 Types of Booster Seats...................................... 25
Brake Fluid Check........................................268
Brakes................................................................175 General Information........................................... 175
Breaking-In.....................................................234
Bulb Specification Chart...........................276
C
Cabin Air Filter.................................................131
California Proposition 65..............................11
Capacities and Specifications - 2.0L EcoBoost™.................................................328
Specifications..................................................... 329
Capacities and Specifications - 2.7L EcoBoost™..................................................331
Specifications...................................................... 332
Capacities and Specifications - 3.5L.................................................................335
Specifications..................................................... 336
Capacities and Specifications.................321
Cargo Nets.......................................................217
Car Wash See: Cleaning the Exterior............................... 279
Center Console
..............................................149
Changing a Bulb...........................................274
Headlamp............................................................. 275
LED Lamps........................................................... 275
License Plate Lamp........................................... 276Changing a Fuse...........................................257
Fuses....................................................................... 257
Changing a Road Wheel............................315 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 315
Stowing the flat tire .......................................... 318
Tire Change Procedure..................................... 316
Changing the 12V Battery.........................269
Changing the Engine Air Filter.................278
Changing the Wiper Blades.......................271 Service Position................................................... 271
Checking MyKey System Status
...............57
Checking the Wiper Blades.......................271
Child Restraint and Safety Belt Maintenance
.................................................36
Child Safety.......................................................15
General Information............................................. 15
Child Safety Locks..........................................27 Left-Hand Side..................................................... 28
Right-Hand Side................................................... 28
Child Seat Positioning..................................26
Cleaning Leather Seats.............................282
Cleaning Products
.......................................279
Cleaning the Alloy Wheels.......................283
Cleaning the Engine...................................280
Cleaning the Exterior
..................................279
Exterior Chrome Parts...................................... 279
Exterior Plastic Parts........................................ 280
Stripes or Graphics........................................... 280
Underbody........................................................... 280
Cleaning the Instrument Panel and Instrument Cluster Lens.........................281
Cleaning the Interior....................................281
Cleaning the Windows and Wiper Blades............................................................281
Clearing All MyKeys.......................................55
Climate
............................................................439
Climate Control Voice Commands..............441
Climate Control
.............................................124
Climate Controlled Seats...........................141 Cooled Seats......................................................... 141
Cold Weather Precautions.......................234
Collision Warning System..........................212 PRINCIPLE OF OPERATION............................ 212
Coolant Check See: Engine Coolant Check............................ 263
Crash Sensors and Airbag Indicator
........45
496
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing Index

Motorcraft Parts - 2.0L
EcoBoost™.................................................323
Motorcraft Parts - 2.7L EcoBoost™.................................................324
Motorcraft Parts - 3.5L..............................325
MyFord Touch ™..........................................388
General Information......................................... 388
MyKey Troubleshooting...............................58
MyKey ™
.............................................................54
Principle of Operation........................................ 54
N
Navigation......................................................442 cityseekr................................................................ 444
Map Mode............................................................ 446
Navigation Map Updates............................... 449
Navigation Voice Commands....................... 449
Point of Interest (POI) Categories..............443
Quick-touch Buttons....................................... 448
Setting a Destination....................................... 443
Setting Your Navigation Preferences.........445
Normal Scheduled Maintenance..........458 Intelligent Oil-Life Monitor®......................... 458
Normal Maintenance Intervals.................... 459
O
Oil Change Indicator Reset......................263
Oil Check See: Engine Oil Check...................................... 262
Opening and Closing the Hood..............258 Closing the Hood............................................... 259
Opening the Hood............................................. 258
Ordering Additional Owner's Literature.....................................................246
Obtaining a French Owner ’s Manual.........246
Overhead Console.......................................149
P
Parking Aids....................................................183 Principle of Operation....................................... 183
Passive Anti-Theft System..........................71 SecuriLock®............................................................ 71
PATS See: Passive Anti-Theft System...................... 71
Perchlorate.........................................................11 Personal Safety System
™
..........................37
How Does the Personal Safety System
Work?................................................................... 37
Phone...............................................................424 Making Calls........................................................ 426
Pairing Subsequent Phones.......................... 425
Pairing Your Phone for the First Time........425
Phone Menu Options....................................... 426
Phone Settings................................................... 428
Phone Voice Commands................................ 428
Receiving Calls................................................... 426
Text Messaging................................................... 427
Post-Crash Alert System...........................241
Power Door Locks See: Locking and Unlocking............................ 60
Power Liftgate.................................................65 Obstacle Detection.............................................. 67
Opening and Closing the Liftgate.................. 65
Setting the Liftgate Open Height................... 67
Power Seats....................................................135 10-way power seat............................................. 137
6-way power seat.............................................. 136
Power Lumbar...................................................... 137
Power Steering Fluid Check....................269
Power Windows.............................................88 Accessory Delay................................................... 88
Bounce-Back......................................................... 88
One-Touch Down................................................ 88
One-Touch Up...................................................... 88
Protecting the Environment........................14
R
Rear Parking Aid............................................183 Obstacle Distance Indicator........................... 184
Rear Seat Armrest
........................................142
Rear Seats.......................................................139 Adjusting the Rear Seats................................. 139
Rear Under Floor Storage
...........................217
Cargo Management System........................... 217
Rear View Camera
.......................................193
Using the Rear View Camera System.........193
Rear View Camera See: Rear View Camera.................................... 193
Rear Window Wiper and Washers..........80 Rear Window Washer........................................ 80
Rear Window Wiper............................................ 80
Recommended Towing Weights............227
501
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing Index